Novotel Krakow Centrum

4.0 star property
Family-friendly hotel with a marina and a full-service spa

Choose dates to view prices

Photo gallery for Novotel Krakow Centrum

Exterior
Enjoy a panoramic beach view from the comfort of this stylish room, featuring a large bed and convenient amenities.
Fitness facility
Breakfast, lunch, dinner served; international cuisine
Indoor wedding

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

Map
ul. Tadeusza Kosciuszki 5, Kraków, Lesser Poland, 30-105
  • Wawel Castle
    ‪9 min walk‬
  • ICE Krakow Congress Centre
    ‪11 min walk‬
  • Main Market Square
    ‪12 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪16 min drive‬

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Room options

Executive Room, 1 Queen Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Double Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 534 sq ft
  • Sleeps 4
  • 1 Double Bed

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(22 reviews)
  • 269 sq ft
  • Sleeps 4
  • 2 Twin Beds

Executive Room, 1 Queen Bed with Sofa bed

8.2 out of 10
Very good
(10 reviews)
  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Suite, 1 Double Bed with Sofa bed, Terrace

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Junior Suite, 1 Double Bed with Sofa bed, Kitchenette

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Standard Room, 1 Queen Bed with Sofa bed

8.6 out of 10
Excellent
(23 reviews)
  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(11 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Kraków

Located in Zwierzyniec, Novotel Krakow Centrum is a leisurely stroll from popular sights such as National Museum and Wawel Castle. This 198-room, 4-star hotel has a marina, a full-service spa, and a restaurant.

What's nearby

  • Wawel Castle - 9 min walk - 0.5 miles
  • ICE Krakow Congress Centre - 11 min walk - 0.6 miles
  • Main Market Square - 12 min walk - 0.7 miles
  • St. Mary's Basilica - 16 min walk - 0.9 miles
  • Oskar Schindler Factory - 6 min drive - 2.0 miles

Getting around

  • Turowicza Station - 7 min drive
  • Kurdwanów P+R Station - 7 min drive
  • John Paul II - Balice Airport (KRK) - 19 min drive

Restaurants

  • ‪Zaczyn - ‬2 min walk
  • ‪Wiślany Ogród - ‬18 min walk
  • ‪Karczma Smil'y - ‬1 min walk
  • ‪Golonkarnia - ‬4 min walk
  • ‪Restauracja Hoang Hai - ‬5 min walk

About this property

Novotel Krakow Centrum

Family-friendly hotel with a marina and a full-service spa
Guests of Novotel Krakow Centrum have access to a marina, a full-service spa, and an indoor pool. If you drive, self parking is PLN 80 per day, or you can take advantage of the airport shuttle (available 24 hours) for PLN 140 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and laptop-compatible safes. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Polish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (PLN 80 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Weekend buffet breakfast available 6:30 AM to 11:00 AM for a fee: PLN 80 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Novo Square

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Canoeing
  • Full-service spa
  • Gym
  • Indoor pool
  • Kayaking
  • Library
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Steam room

Family friendly

  • Arcade/game room
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (1,572 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Marina
  • On a river
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for PLN 60 per accommodation, per night
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately PLN 80 per person
  • Airport shuttle fee: PLN 140 per vehicle (one-way, maximum occupancy 2)
  • Covered self parking fee: PLN 80 per day
  • Pet fee: PLN 60 per accommodation, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 4:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Centrum Krakow
Krakow Centrum
Krakow Novotel
Krakow Novotel Centrum
Novotel Krakow Centrum Hotel
Novotel Centrum Hotel Krakow
Novotel Centrum Krakow
Novotel Krakow
Novotel Krakow Centrum
Accor Krakow Centrum
Novotel Krakow Centrum Hotel Krakow
Novotel Krakow Centrum Hotel
Novotel Krakow Centrum Kraków
Novotel Krakow Centrum Hotel Kraków

Frequently asked questions

Are free cancellation options available at Novotel Krakow Centrum?

Novotel Krakow Centrum offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

What's there to do around Novotel Krakow Centrum?

This hotel is situated in Zwierzyniec within a short 14-minute walk of Main Market Square and also 10 minutes on foot from Royal Road. You'll also find Wawel Castle and Oskar Schindler Factory within a short drive.

Is there parking available at Novotel Krakow Centrum?

Yes, covered parking is offered for PLN 80 per day. Accessible parking is also available for guests.

Is there a spa at Novotel Krakow Centrum?

There is a full-service spa available for guests to enjoy and services include hot stone massages, body scrubs, facials, and mani/pedis.

Does Novotel Krakow Centrum feature a casino?

No, Novotel Krakow Centrum doesn't have a casino.

Will I find an indoor pool at Novotel Krakow Centrum?

Yes, this hotel has an indoor pool.

Is Novotel Krakow Centrum a good place to stay for couples?

This riverfront hotel offers many amenities for couples such as an indoor pool and a bar with some guestrooms featuring Champagne service.

Are there hot tubs at Novotel Krakow Centrum?

No, but this hotel does have a steam room.

Does Novotel Krakow Centrum feature a restaurant that includes a breakfast menu?

Yes, Novotel Krakow Centrum serves buffet breakfast for a surcharge on weekend mornings at Novo Square.

Will Novotel Krakow Centrum allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Novotel Krakow Centrum for a fee of PLN 60 per accommodation, per night. The property also provides food and water bowls.

Does Novotel Krakow Centrum have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Novotel Krakow Centrum?

The closest major airport to Novotel Krakow Centrum is John Paul II - Balice Airport (KRK), which is 8.7 mi away (19 minutes by car).

Are there rooms with balconies at Novotel Krakow Centrum?

No, you won't find guestrooms with balconies at Novotel Krakow Centrum.

Novotel Krakow Centrum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 584 out of 1006 reviews
Rating 8 - Good. 333 out of 1006 reviews
Rating 6 - Okay. 65 out of 1006 reviews
Rating 4 - Poor. 19 out of 1006 reviews
Rating 2 - Terrible. 5 out of 1006 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Lucy

Traveled with family and small children
Liked: Cleanliness
Outdated, old carpet, bathroom was downright dangerous, low toilets without any handles. Shower stall without any antislip flooring. However food was good. Pool was ok. Jaccuzi too cold
Stayed 3 nights in Jun 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Colin Stein

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very very clean quiet area lovely view of castle
Stayed 3 nights in Mar 2025

10/10 Excellent

Patrycja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, lovely sevice, friendly staff and amazing food. Highly recommend.
Stayed 3 nights in Mar 2025

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfortable rooms
Stayed 3 nights in Feb 2025

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

KRAKOW

Staff were very friendly and very helpful. Beds were so comfy and the breakfast was amazing with so much choice. The alcohol free mulled wine in the reception area was an added bonus.
Stayed 4 nights in Mar 2025

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 4 nights in Feb 2025

10/10 Excellent

Oghenovo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Loved it
Stayed 2 nights in Feb 2025

6/10 Okay

Lukasz

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Min, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People working in the hotel were extremely friendly and hospitable. Highly recommended it.
Stayed 5 nights in Jan 2025

10/10 Excellent

Lil

Stayed 2 nights in Jan 2025

10/10 Excellent

Jazmine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a good time.
Stayed 2 nights in Jan 2025

6/10 Okay

Grzegorz

Traveled with family
Liked: Cleanliness, staff & service
No water in room, if u are environmental concerned it could be in glass bottles Terrible additional bed breakfast Okbut not Amazon No bathrobes Room decor simple. It is 3 star hotel not 4, next time I will choose a different brand in the the same price
Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had everything we could have asked for and was extremely family friendly with a play area for the kids in the lobby and a fantastic swimming pool. The buffet breakfast was delicious and had so much choice. The hotel was warm and smelled amazing. The kids rated it a 5 star! It was about a 20 minute walk from the hotel to the main square with lovely views out over the river. The underground parking was easy to use. Would recommend.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sebastian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location within walking distance of the castle and old town centre, great facilities and on site parking, a great hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Adriano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed to get around the construction right in front of the property. Otherwise, everything was good.
Stayed 3 nights in Nov 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, no issues
Stayed 2 nights in Nov 2024

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and lobby stylishly decorated, shame it's let down slightly by the amenities but it looked like they were being upgraded so perhaps they we just stayed there at the wrong time, didn't appear to match the rest of the hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

Katrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Raquel Argente

Traveled with family
Liked: Cleanliness, amenities
I loved the hotel and how easy is to access all the facilities such as pool restaurant etc The place is just fantastic, the staff super helpful The jacuzzi, sauna and pool a super bonus specially if you travel with children . The food at the hotel is exquisite, breakfast has got a massive variety I have never seen before. Close to the main landmarks and only short distance to the main square Only negative thing, if any, the building outside the hotel but not a big bother in all honesty
Stayed 7 nights in Nov 2024

10/10 Excellent

Reynaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, amazing breakfast
Stayed 3 nights in Oct 2024

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central, walk to restaurants and take always. Main square walk too. Taxis cheap. Hotel clean, friendly staff, talk English.
Stayed 4 nights in Oct 2024

4/10 Poor

Donna

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was uncomfortably hot and the air con didn’t work properly. Roadworks outside started at 6am and were noisy. House keeping came at 2:30 pm one day when we were in and then at 9:30 am the next as we were about to leave. We told them we were leaving in 5 minutes and they didn’t return so no housekeeping/clean cups etc in our 3 night stay. We booked it for the pool but this was very deep and the smaller shallow area only suitable for younger children. They had made up a travel cot for our almost 6 year old and we had to ask for sheets and a towel for child. Travel cot stayed in the room the whole time. We would not return.
Stayed 3 nights in Oct 2024

10/10 Excellent

Elizabeth

Business traveler
Liked: Staff & service
Stayed 7 nights in Oct 2024