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Novotel Krakow Centrum

4.0 star property

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Photo gallery for Novotel Krakow Centrum

Meeting facility
Meeting facility
Indoor pool
Meeting facility
Suite, 1 Double Bed with Sofa bed, Terrace | Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
ul. Tadeusza Kosciuszki 5, Kraków, Lesser Poland, 30-105
  • Place, Wawel Castle
    ‪9 min walk‬
  • Place, Main Market Square
    ‪12 min walk‬
  • Place, St. Mary's Basilica
    ‪16 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Double Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 534 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(24 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 Queen Bed

9.2 out of 10
Wonderful
(9 reviews)
  • 249 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(27 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(13 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(11 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Double Bed with Sofa bed, Terrace

Suite, 1 Double Bed with Sofa bed, Terrace | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Double Bed with Sofa bed, Terrace

  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed, Kitchenette

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 Double Bed with Sofa bed, Kitchenette

  • 635 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Kraków

Located in Zwierzyniec, Novotel Krakow Centrum is a leisurely stroll from popular sights such as National Museum and Wawel Castle. This 198-room, 4-star hotel has a marina, a full-service spa, and a restaurant.

What's nearby

  • Wawel Castle - 9 min walk - 0.5 miles
  • ICE Krakow Congress Centre - 11 min walk - 0.6 miles
  • Main Market Square - 12 min walk - 0.7 miles
  • Cloth Hall - 14 min walk - 0.8 miles
  • St. Mary's Basilica - 16 min walk - 0.9 miles

Getting around

  • Turowicza Station - 5 min drive
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 5 min drive
  • John Paul II - Balice Airport (KRK) - 25 min drive

Restaurants

  • ‪Siostra - ‬2 min walk
  • ‪Piekarnia Zaczyn - ‬3 min walk
  • ‪Streat Slow Food Kiosk - ‬2 min walk
  • ‪Liberty Cafe - ‬5 min walk
  • ‪Karczma Smil'y - ‬2 min walk

About this property

Novotel Krakow Centrum

Guests of Novotel Krakow Centrum have access to a marina, a full-service spa, and an indoor pool. If you drive, self parking is PLN 100 per day, or you can take advantage of the airport shuttle (available 24 hours) for PLN 140 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a gym, free WiFi in public areas, and meeting rooms.
Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and laptop-compatible safes. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, in Balance. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (PLN 100 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Weekend buffet breakfast available 6:30 AM to 11:00 AM for a fee: PLN 80 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Novo Square

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Canoeing
  • Full-service spa
  • Gym
  • Indoor pool
  • Kayaking
  • Library
  • Playground
  • Sauna

Family friendly

  • Arcade/game room
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (1,572 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Marina
  • On a river
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for PLN 60 per accommodation, per night
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately PLN 80 per person
  • Airport shuttle fee: PLN 140 per vehicle (one-way, maximum occupancy 2)
  • Covered self parking fee: PLN 100 per day
  • Pet fee: PLN 60 per accommodation, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 4:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Centrum Krakow
Krakow Centrum
Krakow Novotel
Krakow Novotel Centrum
Novotel Krakow Centrum Hotel
Novotel Centrum Hotel Krakow
Novotel Centrum Krakow
Novotel Krakow
Novotel Krakow Centrum
Accor Krakow Centrum
Novotel Krakow Centrum Hotel Krakow
Novotel Krakow Centrum Hotel
Novotel Krakow Centrum Kraków
Novotel Krakow Centrum Hotel Kraków

Frequently asked questions

Are free cancellation options available at Novotel Krakow Centrum?

Novotel Krakow Centrum offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Novotel Krakow Centrum?

As of Mar 12, 2026, prices found for a 1-night stay for 2 adults at Novotel Krakow Centrum on Mar 15, 2026 start from $103, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Novotel Krakow Centrum?

This hotel is situated in Zwierzyniec within a short 13-minute walk of Wawel Castle and also 13 minutes on foot from Main Market Square. You'll also find Dragon's Den and Planty Park less than a mile away.

Will I be able to park at Novotel Krakow Centrum?

Yes, covered parking is offered for PLN 100 per day. Wheelchair-accessible parking is also available for guests.

Is there a spa at Novotel Krakow Centrum?

In Balance is the hotel's spa and services include hot stone massages, Ayurvedic treatments, mani/pedis, and body scrubs.

Does Novotel Krakow Centrum feature a casino?

No, Novotel Krakow Centrum doesn't have a casino.

Will I find an indoor pool at Novotel Krakow Centrum?

Yes, this hotel has an indoor pool.

Is Novotel Krakow Centrum a good place to stay for couples?

This riverfront hotel offers many amenities for couples such as a restaurant and an indoor pool with some guestrooms featuring champagne service.

Are there hot tubs at Novotel Krakow Centrum?

No, but this hotel does have a sauna.

Does Novotel Krakow Centrum feature a restaurant that includes a breakfast menu?

Yes, Novotel Krakow Centrum serves buffet breakfast for a surcharge on weekend mornings at Novo Square.

Will Novotel Krakow Centrum allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Novotel Krakow Centrum for a fee of PLN 60 per accommodation, per night. The property also provides food and water bowls.

Are there connecting rooms at Novotel Krakow Centrum?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How far is the airport from Novotel Krakow Centrum?

The closest major airport to Novotel Krakow Centrum is John Paul II - Balice Airport (KRK), which is 8.7 mi away (25 minutes by car).

Can I book a room with a balcony at Novotel Krakow Centrum?

No, there aren't any guestrooms with balconies at Novotel Krakow Centrum.

Novotel Krakow Centrum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 588 out of 1001 reviews
Rating 8 - Good. 323 out of 1001 reviews
Rating 6 - Okay. 64 out of 1001 reviews
Rating 4 - Poor. 20 out of 1001 reviews
Rating 2 - Terrible. 6 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Karen Lesley

Traveled with partner
The room didn’t have any coffee in when we got there and had to keep asking each day for some. The towels were very small and rough also the dressing gowns were the same
Stayed 4 nights in Nov 2025

8/10 Good

Manjit

Traveled with group
Liked: Cleanliness, property conditions & facilities
The 1st room we were given was dark with not much lighting , also found a beatle like bug on the chair. The view was also awful, after complaining we were given a better room on a higher floor. The staff are a bit arrogant at reception. Location was good, about seventeen min walk to the main square.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was average.
Stayed 3 nights in Dec 2025

2/10 Terrible

Tzvi

Our room , they forgot to clean???
Stayed 2 nights in Nov 2025

10/10 Excellent

Clare

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sublime
Stayed 3 nights in Nov 2025

6/10 Okay

Stanley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was central walking distance to all the main attractions.
Stayed 3 nights in Oct 2025

8/10 Good

Victoria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location is excellent. Friendly staff and good food!
Stayed 5 nights in Oct 2025

10/10 Excellent

Helen Louise

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round. Just to note on this occasion - likely due to the renovations, the jacuzzi was cold which was a bit disappointing, but certainly didn't distract from a great stay :)
Stayed 4 nights in Oct 2025

10/10 Excellent

Lezan

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2025

6/10 Okay

Stanley

Stayed 1 night in Oct 2025

6/10 Okay

claire

Liked: Cleanliness, staff & service
Reception staff were excellent. The spa was not as i expected, the pool was small and jacuzzi luke warm, no sauna as under renovation and gym busy and small. I was woken up to building work, drilling and banging. Breakfast was ok, poor quality hot food. Location was great
Stayed 3 nights in Oct 2025

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Huanli, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to old town, tram just cross the street,
Stayed 1 night in Sep 2025

10/10 Excellent

Govan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

John, Falls Church

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel in convenient location to Wawel Castle and old town. Spacious garage and good breakfast. Rooms are a bit spartan, but are clean and comfortable. Staff is very helpful.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jakub

Stayed 1 night in Sep 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and
Stayed 4 nights in Jul 2025

10/10 Excellent

Alexander

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained. Loved the playground in the lobby area. Perfect for prople with kids. Pool was great. Highly recommend, would stay again.
Stayed 8 nights in Jul 2025

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Novotel Centrum

Great hotel - super location far enough from the crowds but only a 15 minute walk to the square. Immaculately clean and good size rooms. Super breakfast as well with nice staff.
Stayed 4 nights in Aug 2025

10/10 Excellent

Ruth Balume

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are helpful and accommodating and very friendly. Good Breakfast and nice pool.
Stayed 6 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Great staff, location, pool gym facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Would stay again. Pool is lovely and an extra bonus in Krakow.
Stayed 4 nights in Jul 2025

8/10 Good

MARCIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Michal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Small rooms, but a decent hotel and clean. Only problem was, which was a huge problem when it’s a warm 90° day and evening was that the air conditioning was broken both days/nights making it very hard for me my wife and my young children to sleep. Staff tried resetting the unit at midnight then brooght me a fan because it was unmanageable in the room. I opened the window for 10 minutes to see if it would help and then next thing I see if 30 nats and bugs flying above the lamp because there are no screens. I popped the door open and placed the fan in the hallway at 2am to try and get some of the slightly cooler air from the hallway into the bedroom. I asked for a new room the second night to which they agreed but by the time we can back from our tour to Zakopane it was late and the room stayed the same for the second night. When we got back to the room after breakfast on the last day before checkout they finally had a mechanic in my room in the ceiling trying to fix the compressor. Good for the next people but unfortunately too late for us. Not trying to bad mouth the hotel the staff tried but it was definitely a rough and hot 2 night stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

KRZYSZTOF

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and helpful staff
Stayed 2 nights in May 2025

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