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Hotel H12

3.0 star property
VIP Access

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Front of property
Daily buffet breakfast (PLN 80 per person)
Reception
Deluxe Double or Twin Room | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

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32 Swietego Tomasza, Kraków, Malopolskie, 31-014
  • Place, Royal Road
    ‪1 min walk‬
  • Place, Main Market Square
    ‪5 min walk‬
  • Place, St. Mary's Basilica
    ‪5 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Junior Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Deluxe Double or Twin Room

9.4 out of 10
Exceptional
(17 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Deluxe Apartment

  • 463 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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About the neighborhood

Kraków

Located in Kraków Old Town, Hotel H12 is within a 5-minute walk of Main Market Square and within 15 minutes of other popular attractions like Wawel Castle. This 29-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, coffee/tea in a common area, and concierge services.

What's nearby

  • Royal Road - 1 min walk - 0.0 miles
  • Planty Park - 1 min walk - 0.1 miles
  • Main Market Square - 5 min walk - 0.3 miles
  • St. Mary's Basilica - 5 min walk - 0.3 miles
  • Cloth Hall - 6 min walk - 0.4 miles

Getting around

  • Kraków Główny Station - 17 min walk
  • Łagiewniki Station - 20 min drive
  • John Paul II - Balice Airport (KRK) - 28 min drive

Restaurants

  • ‪Bull Pub - ‬3 min walk
  • ‪House of Beer - ‬1 min walk
  • ‪Moaburger - ‬2 min walk
  • ‪Wódka - ‬2 min walk
  • ‪eHerbaty - ‬2 min walk

About this property

Hotel H12

Hotel H12 features free WiFi in public areas, spa services, and coffee in a common area. You can take advantage of limited parking, along with an airport shuttle (available 24 hours) for PLN 110 per vehicle one-way. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a meeting room, a water dispenser, and a TV in a common area.
Guests can expect free WiFi and 112-cm Smart TVs with satellite channels. Bathrooms have hair dryers and slippers. Phones, desks, and wardrobes or closets are also standard. Change of towels is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (PLN 120 per day); reservations required
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: PLN 80 for adults and PLN 80 for children
  • Coffee and tea in common areas

Things to do

  • Shopping mall
  • TV in common areas

Family friendly

  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 112-cm smart TV with satellite channels

Food and drink

  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport, train station, and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for PLN 80 per pet, per day
  • Dogs and cats only
  • Food and water bowls are available
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately PLN 80 for adults and PLN 80 for children
  • Airport shuttle fee: PLN 110 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 120 per day (984 ft away)
  • Pet fee: PLN 80 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the airport (available 24 hours) or the train station (fees apply). Driving? This property offers limited parking, along with offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Hotel H12 Hotel
Hotel H12 Kraków
Hotel H12 Hotel Kraków

Frequently asked questions

Are free cancellation options available at Hotel H12?

Hotel H12 offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

What is there to do near Hotel H12?

This hotel is situated in Kraków Old Town within a short 4-minute walk of Main Market Square and also 15 minutes on foot from Wawel Castle. You'll also find Royal Road and Planty Park less than a mile away.

Is there parking available at Hotel H12?

Yes, though parking is limited.

Is a spa located at Hotel H12?

Spa services at the hotel include massages.

Does Hotel H12 include a casino on the premises?

No, Hotel H12 doesn't have a casino.

Is there an indoor pool at Hotel H12?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel H12?

Couples staying at this hotel will appreciate amenities like a smart TV and slippers as well as a shopping mall.

Are there hot tubs at Hotel H12?

No, this hotel doesn't have a spa tub.

Does Hotel H12 feature a restaurant that includes a breakfast menu?

Hotel H12 offers buffet breakfast each morning for a surcharge though there is no restaurant.

Does Hotel H12 allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel H12 for a fee of PLN 80 per pet, per day. The property also provides food and water bowls.

Does Hotel H12 have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel H12?

The closest major airport to Hotel H12 is John Paul II - Balice Airport (KRK), which is 10.6 mi away (28 minutes by car).

Can I book a room with a balcony at Hotel H12?

No, you won't find guestrooms with balconies at Hotel H12.

Hotel H12 Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 101 out of 139 reviews
Rating 8 - Good. 31 out of 139 reviews
Rating 6 - Okay. 5 out of 139 reviews
Rating 4 - Poor. 1 out of 139 reviews
Rating 2 - Terrible. 1 out of 139 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Benjamin

Stayed 1 night in Nov 2025

6/10 Okay

Ben

Stayed 1 night in Nov 2025

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Big room with a seating area. Very quiet yet only 7min walk to main square. Breakfast was varied and goid forboth small and large appetites.
Stayed 2 nights in Nov 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities
Great location, clean, staff were good.
Stayed 3 nights in Nov 2025

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Clean no noise breakfast ok (maybe bit more choice )
Stayed 4 nights in Oct 2025

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was spotless and fresh. Everything was kept beautifully. The room was cleaned to a high standard every day with fresh water and drinks provided. Beds were really comfortable and the room was spacious with lots of nice seating. Great view from the window and despite being right in the busy part of the old town the room was quiet. The staff were very helpful.
Stayed 5 nights in Oct 2025

10/10 Excellent

Catherine

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, spacious room, spotlessly clean. Would recommend
Stayed 3 nights in Oct 2025

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with very friendly and helpful staff !! We would definitely stay there again !!
Stayed 2 nights in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

liza

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very accomodating even on our last minute and frequent change of times request for packed breakfast.
Stayed 3 nights in Sep 2025

8/10 Good

Kirsty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Hotel was decorated well and very clean. Breakfast was a good buffet with plenty to choose from. Coffee was good. The only thing that let it down was that the property amenities states that rooms are sound proofed, they are not, you could hear other guests talking in the next room. Overall a good stay.
Stayed 3 nights in Sep 2025

6/10 Okay

Christina

Traveled with partner
Disliked: Cleanliness
Hairdryer sent sparks out so unsafe. Very noisy due to bar out the back - loud talking at night and the sound of bottle being emptied early in the morning was very annoying!
Stayed 3 nights in Sep 2025

10/10 Excellent

Lara

Stayed 2 nights in Sep 2025

10/10 Excellent

Lars

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing!
Stayed 4 nights in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, room comfort

Lived up to hopes and wishes

Ideally located and the staff were so pleasant and helpful. Excellent buffet breakfast as well.
Stayed 3 nights in Sep 2025

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in a central location

Really enjoyed our stat in Krakow. Hotel was very central although finding it by car was difficult. I thought I had booked a car parking spot but it may have been my error. The reserve car parking option was 5 mins walk but navigating to it by car was over 2km and 10 mins. Breakfast was excellent. Plenty of choice - mainly salads and cold buffet.
Stayed 3 nights in Aug 2025

10/10 Excellent

Trine

Stayed 3 nights in Aug 2025

10/10 Excellent

Sahilys, MIAMI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in old town

Very nice stay in the old town, right near all the action but enough removed to be able to have windows open at night (sort of). Breakfast was great and international. Very accommodating front desk, including lunchboxes since we left for a trip very early. Room servicing was always done early. Beds only had a comforter which was hot on these rare summery days, but the room had sufficient A/C. Bathroom was fine, minimal with liquid soap/shampoo combo. All in all, a very good stay!
Stayed 3 nights in Jul 2025

10/10 Excellent

Terri

Stayed 2 nights in Jun 2025

10/10 Excellent

Dan

Stayed 2 nights in Jun 2025

10/10 Excellent

David Sinclair

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city centre location Clean and big rooms Nice size beds
Stayed 2 nights in Jun 2025