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Hotel H12

Property class: 3
VIP Access

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Photo gallery for Hotel H12

A hotel entrance with a large glass door, a sign reading "H12", and a potted plant on the sidewalk.
A hotel reception area with a wooden reception desk, a large H12 sign, and a seating area with two chairs.
A neatly made bed with white linens, a grey upholstered headboard, and a bedside table with a vase of red flowers.
A hotel reception area with a counter, seating, and bicycles outside the entrance.
A modern dining area with round tables, chairs, and a buffet setup.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Business services

Explore the area

View in a map
32 Swietego Tomasza, Kraków, Malopolskie, 31-014
  • Place, Planty Park
    ‪1 min walk‬
  • Place, Main Market Square
    ‪6 min walk‬
  • Place, St. Mary's Basilica
    ‪6 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪35 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite

A modern hotel room with a bed, a round table with a vase of flowers, a chair, and a large mirror.

Junior Suite

9.6 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double or Twin Room

A hotel room with a bed, a desk with chairs, a television, and a window with curtains.

Deluxe Double or Twin Room

9.4 out of 10
Exceptional
(22 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Deluxe Apartment

A modern hotel room with a bed, a desk, a chair, and a round table.

Deluxe Apartment

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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About the neighborhood

Kraków

Located in Kraków Old Town, Hotel H12 is within a 5-minute walk of Main Market Square and within 15 minutes of other popular attractions like Wawel Castle. This 29-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, coffee/tea in a common area, and concierge services.

What's nearby

  • Royal Road - 1 min walk - 0.0 miles
  • Planty Park - 1 min walk - 0.1 miles
  • Kraków Barbican - 6 min walk - 0.4 miles
  • Main Market Square - 6 min walk - 0.4 miles
  • St. Mary's Basilica - 6 min walk - 0.4 miles

Getting around

  • Kraków Główny Station - 17 min walk
  • Łagiewniki Station - 20 min drive
  • John Paul II - Balice Airport (KRK) - 28 min drive

Restaurants

  • ‪Bull Pub - ‬3 min walk
  • ‪House of Beer - ‬1 min walk
  • ‪Moaburger - ‬2 min walk
  • ‪Wódka - ‬2 min walk
  • ‪Pierogarnia Krakowiacy - ‬2 min walk

About this property

Hotel H12

Hotel H12 features free WiFi in public areas, spa services, and coffee in a common area. You can take advantage of limited parking, along with an airport shuttle (available 24 hours) for PLN 110 per vehicle one-way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a meeting room, a TV in a common area, and a water dispenser.
Guests can expect free WiFi and 112-cm Smart TVs with satellite channels. Bathrooms have hair dryers and slippers. Phones, desks, and wardrobes or closets are also standard. Change of towels is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (PLN 120 per day); reservations required
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: PLN 80 for adults and PLN 80 for children
  • Coffee and tea in common areas

Things to do

  • Shopping mall
  • TV in common areas

Family friendly

  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 112-cm smart TV with satellite channels

Food and drink

  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport, train station, and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for PLN 80 per pet, per day
  • Dogs and cats only
  • Food and water bowls are available
  • Service animals exempt from fees

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately PLN 80 for adults and PLN 80 for children
  • Airport shuttle fee: PLN 110 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 120 per day (984 ft away)
  • Pet fee: PLN 80 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the airport (available 24 hours) or the train station (fees apply). Driving? This property offers limited parking, along with offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Hotel H12 Hotel
Hotel H12 Kraków
Hotel H12 Hotel Kraków

Frequently asked questions

Are free cancellation options available at Hotel H12?

Hotel H12 offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel H12?

As of Oct 31, 2026, prices found for a 1-night stay for 2 adults at Hotel H12 on Nov 24, 2026 start from $95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Hotel H12?

This hotel is situated in Kraków Old Town within a short 4-minute walk of Main Market Square and also 15 minutes on foot from Wawel Castle. You'll also find Royal Road and Planty Park less than a mile away.

Is parking available on site at Hotel H12?

Yes, though parking is limited parking.

Is a spa located at Hotel H12?

Spa services at the hotel include massages.

Does Hotel H12 include a casino on the premises?

No, Hotel H12 doesn't have a casino.

Is there an indoor pool at Hotel H12?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel H12?

Couples staying at this hotel will appreciate amenities like a smart TV and slippers as well as massages.

Does Hotel H12 have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel H12 feature a restaurant that includes a breakfast menu?

Hotel H12 offers buffet breakfast each morning for a surcharge though there is no restaurant.

Does Hotel H12 allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel H12 for a fee of PLN 80 per pet, per day. The property also provides food and water bowls.

Does Hotel H12 have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel H12?

The closest major airport to Hotel H12 is John Paul II - Balice Airport (KRK), which is 10.6 mi away (28 minutes by car).

Are there rooms with balconies that I can book at Hotel H12?

No, there aren't any guestrooms at Hotel H12 that offer a balcony.

Hotel H12 Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 192 out of 270 reviews
Rating 8 - Good. 66 out of 270 reviews
Rating 6 - Okay. 8 out of 270 reviews
Rating 4 - Poor. 1 out of 270 reviews
Rating 2 - Terrible. 3 out of 270 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great hotel
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel ! Great location in old town , quiet, clean and comfortable room and very friendly staff, breakfast was excellent!
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near old town
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, staff and location with air conditioning.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to main square.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay. Comfortable great location, wonderful breakfast
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Nice location
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is big and modern, breakfast is excellent
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel in a fantastic location
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good breakfast.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location! Perfect location, close to everything, very clean, breakfast was delicious, coffee downstairs just perfect! I highly recommend this place.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location! Rooms were spacious and very clean The breakfast was plentiful and had a good selection. Would definitely return.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and tidy. Staff very helpful and location was perfect for visiting Krakow
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff , brilliant central location (but quiet), great breakfast with some really tasty food and plenty of choice. Room was very comfortable and spotlessly clean.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a gem. A real find. Fantastic location in Krakow. Great price. Super clean, really nice staff, very comfortable. I would 100% stay here again and recommend to anyone.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at H12. Rooms were clean and comfortable. Staff were friendly and helpful. Location is ideal for visiting the old town of Krakow.Breakfast was good but could get busy at peak times. The only issue was the poor WiFi service.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great location, clean, staff were good.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with very friendly and helpful staff !! We would definitely stay there again !!
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location in this small hotel... Breakfast was amazing for the money paid. Staff always ready and willing to help. Free teas, coffees and sometimes small pastries available in the reception an excellent touch. Tiny downside was the internet was intermittent which was frustrating sometimes however not on a break to surf the net Lovely time and would recommend 👍
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, great location, right in the old town
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
great location! clean and friendly. would definately stay again
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location next to old square. Room spacious and clean. Beds a bit hard. Bathroom very nice. Tea making facilities including milk. Drinks in reception area. Breakfast basic continental. Staff helpful at sorting restaurant bookings and taxis etc
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff were very friendly and accommodating for everything. Very convenient location!
Stayed 3 nights in Dec 2025