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Best Western Plus Krakow Old Town

3.0 out of 5.0

Recent guest reviews

my sister and I recently visited krakow rand stayed here from the 1st to the 4th. The hotel was very clean and pleasant to stay in. The hotel was situated next to everything and everywhere we wanted to visit. Excellent! I found most of the staff friendly and really helpful. Our breakfast was fine always something I could eat or drink. Only bit of criticism was the sparkling water in the room... I would of much preferred still water but that's me just being picky. Yes you can hear traffic and trams but honestly did not bother me in the slightest as I was aware that I was staying in a busy area. Fantastic experience. Will most definitely be back.

Stayed here for 3 nights with family as we wanted to see Krakow and the Christmas markets. Hotel is very central, about a 10 minute walk from the train station where you get off from the airport. It is also about a 5 minute walk from the main square. It is big and modern and bright upon entry. When we checked in there wasn’t an overly friendly greeting nor any advice about where to go or what to do. Now that personally didn’t bother me as I had it all planned anyway, however if you were someone who needed extra help I wouldn’t consider the staff approachable. Rooms very small (but very cheap). Again this didn’t bother us as we’re literally just sleeping there. My parents who are light sleepers found it hard to sleep with the noise from trams and traffic outside which started early in the morning. We are from Ireland and wouldn’t be fussy eaters but the breakfast was not to our liking whatsoever. It was traditional polish food, pastries, breads and coffee. Would recommend this hotel as it’s central and affordable.

Could not ask for a better spot, easy walking distance to the Christmas markets and the castle. Close to countless nice restaurants and shops. The room was a good size, well equipped and nicely decorated, comfortable bed, a couple of English channels on the TV, safe, kettle, iron and fridge. The shower was OK, but small - no bath, toiletries in wall hung containers and it was a combined shower gel and shampoo - not the best. Once again, the hair drier was in the bathroom, but there was plenty sockets to plug in your own, but no handy mirror. Our only real problem, was the noise from passing trams, which start at 4.45am and go on until midnight, at approximately one minute intervals, so ask for a room at the back! Breakfast was not extensive, but quite adequate, lunch was good, we did not eat dinner in the hotel. The bar is small and closes early.

Very good location near the Wawel castle/hill and 5 min from the Central square Rynek Glowny Very clean rooms and cute colour insite Tasty breakfast .. 900m from Central train station Friendy waiters and staff always anwers all to you nead

We were very satisfied with our choice of the hotel for the New Year's Eve. The hotel has excellent location, good service and nice rooms. The rooms are clean and comfortable even not too big but cosy. We liked the jazz theme! The restaurant served a substantial breakfast and we were happy with the New Year's Gala Dinner food. We stayed two nights but would have gladly stayed longer. Good service and friendly staff.

Not the most luxurious hotel you'll ever stay in, but it has everything we were looking for. Excellent location (short walk to most of Old Town and City Center), very clean, helpful staff, very good breakfast, bar, restaurant, and nice rooms. Bed was awesome...shower was large. We had zero issues with our hotel and stay. Again, a great value and very comfortable.

Excellent location, minutes walk to the Main square for shops, bars & restaurants. A nice walk to the Castle, approx. 10 minutes. Newly renovated rooms, which are a little small, but comfortable and that's what you need after a day sight-seeing & vodka.

Location is perfect- short walk to the main square or 15mins to the Castle Team can't do enough to help you with bags, tours or information Breakfast questionable but enough to get you going in the morning Rooms very nice - all modern

My husband and I stayed here for three nights while visiting Kraków. Decoration is a bit bizarre but the rooms were comfy and the hotel was in a great location. We had breakfast there which was a standard continental breakfast and we ate a dinner there one night which was fine.

The hotel has a nice location by the park surrounding the old town, with only 10-15 minutes walk to most attractions. It occupies several buildings so there is a charming confusion of stairs and floor levels to find the room. The room was nice but small. My only problem was the double bed which felt like sleeping on a haystack: two single narrow beds with very soft mattresses put together made me almost roll out of bed during the night. OK breakfast but why the bread and croissants was stale and dry, when the next door grocery had them fresh and delicious I cannot understand. So a nice place that could do with fixing a few things, but in september they will sell the rooms anyway and perhaps the tourists do not come back to often to make it worthwhile.

Sw. Gertrudy Street 6 Krakow Lesser Poland

Hotel highlights

  • Walking distance to Wawel Castle and Main Market Square
  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Old Town, Best Western Plus Krakow Old Town is within a 10-minute walk of popular sights such as Wawel Castle and Main Market Square. This 92-room, 3-star hotel has free breakfast along with conveniences like free in-room WiFi and a 24-hour business center. It's in central Krakow and also a short walk from St. Mary's Basilica and Cloth Hall.


Free hot/cold buffet breakfast is served each morning from 7 AM to 10 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.


All of Best Western Plus Krakow Old Town's 92 rooms are air-conditioned and have an array of amenities, including coffee makers, free bottled water, and safes. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.

Property features

Guests of Best Western Plus Krakow Old Town enjoy access to free WiFi in public areas, 2 meeting rooms, and a 24-hour business center. If you drive, self parking is PLN 50 per day, or you can take advantage of the airport shuttle (available 24 hours) for PLN 100 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a computer station, express check-in, and express check-out.

Room options

Premium Room, 1 Double Bed, Non Smoking, Refrigerator

Full 1 | Sleeps 2

Premium Room, 1 Twin Bed, Non Smoking, Refrigerator

Twin 1 | Sleeps 1

Superior Room, 2 Twin Beds, Non Smoking, Refrigerator

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

77% of guests recommend this hotel

Total of 901 reviews