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Shangri La's Tanjung Aru Resort and Spa

5.0 out of 5.0

Recent guest reviews

Comments from Adriel (11 years old) and Shayna (10 years old) after spending 5 days and 4 nights at the resort: “This is the best holiday ever!” “We were given VIP treatment until it was so embarassing!” XD There is so much to do but so little time. Those with children will definitely love the resort’s waterpark from day to night. We had initially planned to go to Bandar KK but didn’t get to because we just didn’t want to leave the resort! XD Staff were very friendly and helpful as we were with an infant. F&B Service Manager, Abdul Majid, made sure we were attended to during our makan sessions at Tatu even when it got busy during the breakfast buffet. On our last night, the crew at Peppino’s willingly took turns to look after my fussy baby (6 months old) so that I could eat in peace. Will definitely come here again... Hopefully soon! Terima kasih banyak!!!

A great place for any couple and family. Staffs are nice and friendly and helpful. However, some furnitures are too old. ie. we see some unremovable stains on sofa and the bathtube is already decayed and seem not very clean.

Once again we spent a wonderfully memorable holiday at this Hotel. The staff here are amazing. They are all so very congenital, helpful, knowledgeable and generally wonderful people. It is a credit to the Management team who themselves are readily available to assist and make sure our holiday is everything we could ever hope it to be. The resort is well located and provides every facility needed to have a happy fulfilling holiday. C’mon Aussies. Give this resort and destination a go. Guarantee you will want to keep returning time after time, like we do.

I stayed at the Tanjung Aru with a friend. It was our first visit and we were greatly impressed! The hotel is lovely, but like many others say it is in need of an upgrade, however it is not terrible. Everywhere is clean and tidy and all the staff are very polite and will do anything to help you have a great stay. I believe the second phase of the upgrade will start very soon. As two single adults i personally found this hotel slightly to busy but i can see how it would be awesome for families and groups of families. The swimming pool is lovely - Just please look after you children. I saw many children bobbing around in the pool totally alone and not being watched. There are also many other activities for the kids to try out as well. If you are not in a family group then i highly recommend paying the extra for the club access!! Breakfast in the main restaurant was crazy busy with people everywhere. however when we had breakfast in the club lounge it was much more civilized, with exactly the same food available as downstairs.

Arrived at hotel last week and were given a room in the old wing which are 20+ years old. We asked to see the new wing and immediately upgraded for a small fee. The difference between old room and new room is the same as between a 2 star resort and a 5 star resort. Suggest to shangrila to upgrade asap. Facilities excellent staff very nice but breakfast buffet layout very cramped. Everyone bumps into each other. Otherwise highly recommended especially with kids.

We enjoyed our stay at this resort which is situated only 10 minutes away from the airport. The property is huge and offers a lot of options for kids - they have three water slides, a couple of more water features/games and two or three swimming pools of different depths. They are also advertising a schedule of various activities for kids daily (sports, arts etc) - we haven't tried them as we had been quite busy at the pool with the little ones. In any case there is so much to do there! Rooms were clean, spacious and very comfortable with a nice sea view. In terms of meal choices - there are plenty- we did go for the buffet every morning and almost each evening - very comprehensive and delicious choices, so there's stuff for fussy kids too! We tried all other restaurants for lunch/dinner and found the food fresh and varied. We were especially impressed with the staff - very helpful, very friendly and welcoming. We would be happy to return in the future.

We have been visited Kota Kinabalu on many occasions since 2001 and have always opted to stay at the Tanjung Aru. It has been 5 years since our last stay and i have to say the hotel is in desperate need of an overhaul. We always opt for the club floor and it's over tired! The rooms are worn, the corridors are worn and look shabby. To be honest this shocked me. For the cost, Tanjung Aru would need to up their game! As always staff are wonderful and go over and beyond their call of duty to ensure you have a lovely stay.

I stayed kinabalu wing seaview room with my wife, room very cleanliness & nice, aslo thank you Lyra Charlene - hotel customer sales supervisor, she reply email so fast and follow my request before this trip excellent services.

We booked 3 rooms and all were fine. There was fresh fruit every day and bottled water. Bedding comfortable and bathroom large. I must say that the service was perfect. every evening we had drinks at the Sun Set Bar. There was one girl there that looked after us perfectly and we mentioned her to the manager, because she deserves a promotion! The hamburgers there are delicious! The service around the pool area could be more attentive. It took for ever to place an order and then they did not come with the bill. But again the food was good there too. We will come back and are looking forward to our stay!

The Shangri-la Tanjung Aru hotel is a quinessenti family-centered resort: the pools are huge with water slides, daily sea and water activities, bars and restaurants peppered throughout the property, and the requisite fittings of a holiday retreat - spa, gymnasium, souvenir shop. From the moment you arrive, you start to relax and take in the beach resort atmosphere. Coupled with the warm demeanour of the hotel staff, it's the complete package. The one letdown though is how dated the resort is: our room, while comfy, is clearly in need of a makeover. One of our lampshade was mouldy, and so was the rim of the bathroom sink. The sofa cushion covers were starting to come apart as well. And this was a club room. Overall, this property is a great getaway for all the classic reasons. However, at the rate charged, some upgrades will go a long way. And hopefully, soon.

No. 20, Jalan Aru Kota Kinabalu Sabah

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Tanjung Aru within a 15-minute walk of Tanjung Aru Perdana Park, Shangri La's Tanjung Aru Resort and Spa is within a few miles (5 km) of Sabah State Mosque. This 5-star resort has 492 rooms and welcomes guests with 4 restaurants, a full-service spa, and an outdoor pool. It's on the beach and also near Sabah State Museum and Sutera Harbour.


Dining

Relish the international cuisine at Cafe' TATU, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

Shangri La's Tanjung Aru Resort and Spa's 492 air-conditioned rooms provide balconies, minibars, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bathrobes. Free newspapers, free bottled water, and safes are also available.


Property features

Guests of Shangri La's Tanjung Aru Resort and Spa enjoy a full-service spa, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (MYR 10 per day)—also useful is limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a fitness center, a sauna, and outdoor tennis courts.

Room options

Tanjung Sea View, Room, 1 King Bed

King 1 | Sleeps 3

Tanjung Sea View, Executive Suite

King 1 | Sleeps 3

Tanjung Sea View, Deluxe Suite

King 1 | Sleeps 3

Club Room, 1 King Bed, Mountain View

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

87% of guests recommend this hotel

Total of 3805 reviews