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Shangri La's Tanjung Aru Resort and Spa

5.0 out of 5.0

Recent guest reviews

It's like a big resort hotel more than a regular hotel! To be frank, it is my first time doesn't want to leave the hotel area and actually I don't need to leave. You can find everything you need at the hotel, for example different kind of restaurant, an excellent spa, good club lounge, fabulous sunset bar, good lobby lounge for cigar, etc... When I arrived the hotel, they offered a personal staff for checking in at the club lounge. The hotel was busy at that moment for checking in all people but the arrangement was so so good. I been there for 4d3n, Sunset Bar that is the place I been every single day! The price of the drink is really reasonable and the sunset view is amazing. I definitely will keep staying at this hotel for my next visit!

This hotel is very commercial, with tons and tons of people around at all times. If you don’t like crowds then I would not recommend it. Rooms - CAUTION there are old, non renovated rooms and there are newer renovated rooms. The old rooms are horrendous and miserable therefore make sure you request and book for the newer ones. For the price this hotel charges and for their reputation, the older rooms really put the Shangri la group to shame. Value for money - not so much. Service - ok, the staff tries to be as helpful as they can. Location - it is a little further from downtown, about 15 mins by car Highlight - the hotel is well located for beautiful sunsets

We are enjoying our stay very much. The staff are super friendly and always love a conversation. Very family friendly. Busy breakfast buffet but they even handle that well. The mascot really cheered my son up when he was in a bad mood.

We are so sad to be leaving! From the second we arrived, every person we met was so friendly and kind. Nothing was too much trouble. The facilities are great, the pool in particular. The food is good but can take quite a long time to arrive, but hey we are on holiday we just enjoyed the views.

Spent a week here and have only great things to say about the hotel and its staff. Room was large, clean and well maintained, with stunning sea view. Food was excellent and the staff couldn't have been more friendly, helpful and professional. Recommend you take the Club option if booking, as the Lounge is wonderful!

Everyone was friendly, always smiling and helpful. And staff remembered us. Nothing we could fault in terms of service and facilities. Check in - we were picked from airport. On arrival were taken straight to our room and checked in there - effortless. Room - We had booked a suite - was really surprised with the size - very spacious. Decorated really nicely and made up on time every day. Nespresso machine was a nice touch. Chocolate eggs and bunnies on Easter went down really well with the kids. Food - breakfast and evening buffet were great. More geared to Asian guests - we loved trying out noodle soup, dumplings etc for breakfast. Dinners were great - good Indian spread. One night we had a seafood buffet - think we ate our fill of seafood for a year. Shang Palace was fantastic - live seafood - picked my crab and cooked perfectly. Poolside - Jazni and Addy were great - great service. Food at Coco was great. The iced melon on a stick mid morning was welcomed. The pool was open till 9pm - nice to have a night swim. Kinabalu Club - great service from the whole team. Carl, Jonny and all of them were really great, always smiling and fantastic service. Evening drinks and canapés were fantastic and drink replenished as soon as I finished one. Breakfast was heavenly - peaceful - excellent service and great coffee. Staff - One morning on my way to gym. A girl was playing football and the gardeners were kicking the ball around with her. It was really sweet. Everyone was friendly and welcoming. We had a brilliant time - thank you all at Shangri La TAH.

We stayed at the Shangri-La's Tanjung Aru Resort for 7 nights the customer service was amazing and the staff were very friendly we could not fault the staff!! The drinks and food prices were very high compared to out of the resort in the local bars and restaurants in town (waterfront). Make sure you use Uber to get into town as it is very cheap £1-2 each trip and only 5 mins down the road. The hotel Wi-Fi is VERY good and the town has free city Wi-Fi which you can use to pick up to get your return Uber. Our room was very spacious but was very worn and could do with some updating, there was a hole in the bathroom celling and mould round the bathroom sink. The pool is amazing and is open to 10pm. The beach was very picturesque but sadly you can not swim due to the Jellyfish.

We stayed at this hotel for 4 nights. The hotel staff were excellent and courteous. I was impressed by the continuous service to the room, coffee cups or water glasses always washed and put away each time we returned to the room. We took one of the suites which had an excellent ocean view. The tennis courts were good but the coach was superb! The best I have ever had. Thank you! I was impressed by the staff’s care for the hotel, plastic (my recent beach hate) was collected and correctly thrown away by Steve. Water sports were good and safety advice given. If I could improve one thing, it would be restaurant service. Slow and got the order wrong 3 times. Along with no drinks or knives and forks etc. Small thing but could be better at this level. Food was OK, not amazing. In the end we took Uber (MUCH CHEAPER) to various restaurants nearby.

Returned to the Tanjung Aru Resort and Spa for the 2nd time, and oh how sad to leave. Whilst we did experience a poor quality meal on one evening, this was the only negative and was well handled by staff and hotel. We again stayed in the Kinabalu Wing rooms, and paid to use the Club lounge. We ate breakfast each day at Tatu Cafe and food and service was great,Whilst busy due to school holidays, things ran smoothly. At night we used the Club facilities and here we enjoyed great service, and the company of our friends who are regular guests of the hotel. The service and friendliness of staff Sakinah, Johnny and others made each evening a real highlight of our holiday. Nothing was too much trouble, and the evenings just ended too quickly. Thanks to all at the Club Lounge. Also I must mention Farah ( Chop Chop) at the Club reception for her ever smiling effervescent attention. For the resort overall, one could never forget the inimitable Rohan ( surely the hotel clown) who gives so much pleasure to all guests. What a character. Our time during the day was mostly spent around the beautiful swimming pool, and her the attendants handling of a large number of pool users was top class. Just one last disappointment was "Why do we have to leave, and wait to return" as we will certainly do. Thanks to all who made our stay so magical.

We chose the shangri la for the last night of our stay in Borneo, expecting it to feel like a romantic and exclusive treat. Whilst the facilities and staff cannot be faulted, this is the last place I would recommend if you are looking for something intimate/boutiquey. We are a couple in our early 30s. The place is absolute carnage with huge groups of large, noisy families. You can’t even eat breakfast in peace without disrupting people taking their selfies over the omelette station. So disappointed with this hotel! It was the most expensive place we stayed but not a patch on the exclusivity of Bunga Raya and Gaya Island Resort. Wish we’d stayed there for the extra night.

No. 20, Jalan Aru Kota Kinabalu Sabah

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Tanjung Aru within a 15-minute walk of Tanjung Aru Perdana Park, Shangri La's Tanjung Aru Resort and Spa is within a few miles (5 km) of Sabah State Mosque. This 5-star resort has 492 rooms and welcomes guests with 4 restaurants, a full-service spa, and an outdoor pool. It's on the beach and also near Sabah State Museum and Sutera Harbour.


Relish the international cuisine at Cafe' TATU, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Shangri La's Tanjung Aru Resort and Spa's 492 air-conditioned rooms provide balconies, minibars, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bathrobes. Free newspapers, free bottled water, and safes are also available.

Property features

Guests of Shangri La's Tanjung Aru Resort and Spa enjoy a full-service spa, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (MYR 10 per day)—also useful is limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a fitness center, a sauna, and outdoor tennis courts.

Reviews from Trip Advisor

Trip Advisor aggregated rating

87.0% of guests recommend this hotel

Total of 3924 reviews