Shangri La's Tanjung Aru Resort and Spa5.0 out of 5.0
Recent guest reviews
We had relocated from another hotel which had lost its power during a storm. This hotel greeted us well in light of the relocation hassle -- they checked us in in our room, had beverages and snacks waiting for us, to minimize the disruption. Our room was a very large and nice suite and we enjoyed the facilities, including the sunset bar. Truly in line with our other Shangri-La experiences.
Stayed her while touring the area and Borneo,fantastic hotel all the staff are really helpful and friendly,had a fantastic room overlooking the sea and sunset which is amazing.Would recommend to all at least once go and see it.
This is definitely DE resort to go if you are traveling with kids and would like to spend most of the time around the establishment. I was at the hotel 2nd week of January 2018 and I am not even sure if is a 'Full House' for hotel, as the hotel is definitely big - separated into two wings - The amount of people at the hotel is just unexpected. You will need to spare more time for breakfast during peak seasons, as you need time to look for seats, que for food(sometimes). The resort will quiet down for a while when most guest leave for island hoping (which you can join via Hotel's port with premium price or city tour after breakfast and will again start to be more lively in the afternoon when kids start to play at pool Don't get me wrong, I do enjoyed my time there, at the mini beach, the sunset bar, the hospitality that the hotel offered, however, this might not be the place you want to consider, if you are looking for private / romantic experience. and this resort do come with a magnificent sunset view (depend on weather).
My wife and I spent Christmas at the Shangri-La's Tanjung Aru Resort I cannot speak highly enough of our experience. All of the staff we encountered throughout the resort were very friendly and helpful and a special thank you to the staff at the Kota Kinabalu club who made us feel like family every day. We had a large room on the 6th floor overlooking the gardens and ocean it was a pleasure to come back to after a day out. It was a 30 ringgit taxi ride into town to shop or explore the area and taxi's were easy to get with friendly drivers. We had organised several day trips with "Buffalo Tours" and again cannot speak highly enough of this organisation as well.
Most of the staff are friendly and helpful but a few of time were not v nice. When we check in, the front desk staff seems not very familiar with the hotel room size and facilities and we are asked to pay to upgrade our room for no reason. She said if we upgrade our room then the room sis is just 2 meter bigger (which is not true when we later found out online) We said we do not need it and waited for more 20 minutes to get the room key. We booked a sea view room for 3 persons but weren't given additional bed at first and there is not enough towel and bathroom products. We asked for it and waited for a few hours to get those. We asked the front desk whether the sunset bar need reservations and the answer is no. But when we arrive the sunset bar, the staff told us that all the seats that can look at the sunset are all reserved. The facilities are new and great but the room can be upgraded. We particularly like the swimming pool. The view is spectacular though.
This is most definitely a family hotel. It was relatively quiet when we visited during the low season but there were still lots of kids. If you’re looking for peace and quiet, the other Shangri-La-La hotel (Rasa Ria about 40km away) might be a better choice for you. We opted to upgrade to a Kinabalu Club room with a mountain view. The room was a little dated but well furnished and had a view from the balcony of both the Mountain and the Bay. The room was kept spotless by the superb housekeeping team throughout our stay. The hotel noticed anniversary cards in our room and we came back on our first evening to champagne, a small cake and a bowl of fruit (the fruit was replenished every day) The Club team, ably led by a Linda Aruk, are friendly and extremely helpful. Every little issue is quickly dealt with. The club lounge is a great place for breakfast, a quiet coffee or soft drink during the day and canapés and drinks in the evening. Children are not allowed in the Lounge between 6:30 and 8:30pm and this rule is strictly enforced. The hotel has a large water play area with slides and other attractions for children and most of the main pool is for families as well. There is a small part of the main pool cordoned off for adults only, though many families try to ignore the signs. The lifeguards (on duty from first thing until late in the evening) enforce the rules firmly but politely. Be warned, the main pool is deep (1.9m) all over except for a narrow ledge around the edges. There are regular dramas when weak swimmers get into difficulties (generally brought on by an obsession with selfies) and have to be fished out by the lifeguards. There are several restaurants within the hotel. The food is good in all of them, though quite expensive. It’s worth visiting Coco Joe on the Beach on Tuesdays and Thursdays to see the cultural show which starts at 7pm. Also well worth a walk down to Sunset Beach at around 6pm to watch the spectacular sunset over the South China Sea. All in all, we had a great stay, if a little noisy from time to time. Definitely up to the Shangri-La standard.
This is a very comfortable and large resort where there are lots of activities you can do in the resort, such as yoga, swimming, water slides, other marine activities. We enjoyed our stay overall, but could not give this resort a full 5 star due to several key things (see below). Pros: - Great service from staff overall. - We are particularly thankful of Rohani, waitress from the breakfast buffet for being so helpful to us, as we are traveling with a baby which can be quite demanding. - Shang Palace food is great and worth staying in and dining within the resort, not needing to go out, a plus for someone like us traveling with a baby - Attended a friend's wedding here - it was a well planned/organised wedding, professional, and lovely! - Babysitting service in room was great - seaview room has a great view - environmental friendly by providing water in glass bottles (sealed as well for hygiene), which i think saves a tones of plastic from being consumed. great initiative. Cons: - Not a stroller/accessible friendly, there are many parts of the resort that requires taking stairs (or a few small steps), it is possible for them to put a ramp in those areas, so I'm surprised this is still not done in this day and time. From our room to the breakfast cafe, there are a few times we would have to go through steps with our baby stroller. - Breakfast quality isn't up to scratch. Shangri-la all over world is famous for its scumptious buffets and food quality, but this breakfast buffet has poorly cooked food. It has a wide variety but not quality. There is a dimsum station, which they steam frozen dumplings, and takes a long time. - When you go to the swimming pool, you get the towel from the leisure centre, they require that you return it to them. But you are all wet in your swimmers and you have to return the towel and walk back to your hotel all the way with your swimmers bare and cold. This arrangement does not make sense. The other alternative was to take the towel back to room and then back to leisure centre? As the resort is huge, it does not make sense to take the towel back to the room and then back out to the leisure centre again, its inconvenient and silly, especially for us traveling with young children. - unsure why one side of the bathroom wall is a tinted glass instead of a wall, as when the toilet light is on, the light shines into the room? this is not the best when you have a sleeping bub and you need to go to the toilet (ended up going to toilet in the dark as turning on the light would brighten the bedroom) - a shuttle to the other Shangri La is not complimentary? I don't understand why it would not be complimentary for guests to visit the other shangri la. I would've liked to visit the other shangri la and perhaps stay there next trip, but this is definitely not happening, I'll probably find another resort to stay next trip.
We stayed here for four nights at the Kinabalu Wing in a Club Room. Would like to state upfront that the room does look like it needs refurbishment. However, the other positives more than make up for our wonderful experience. Service levels are impeccable. The club lounge staff are friendly and always ready to help. The guest relations officer (Linda) at the Kinabalu Club is very friendly and arranged a surprise birthday song and cake for my wife - it was a complete surprise! I had problems accessing my email on my notebook and Carl from the Kinabalu Club and IT expert Leo helped fix it. On check out I realised I forgot my jacket and I mentioned to Soon at the concierge and he promptly ran up to the room to fetch it for me. On the whole, I find most of the staff genuinely happy working there and I suppose this is reflected in their guests interaction. The pool area and slides were amazing and very suitable for kids. My daughter loved it. The water sports at their in-house marina and water sports club (called Star Marina) was good. We did the jet ski for 30 mins and did parasailing for 15 mins. The parasailing costs MYR200 for two people at the same time. Jet Ski is MYR300 for one hour. Suggest you just take 30 mins - it is very tiring and you are not allowed to take the jet ski too far away anyway. Star Marina arranges for a short 15 min boat ride to a place where you can do snorkeling - this is a public area. Poor visibility when we were there and not many corals or fish. However, good spot to swim. Shang palace Chinese restaurant was excellent - especially the soups. Cafe Tatu was average - we ordered Nasi Goreng and Sup Ekor - costs around MYR60 to 65 a dish. On the whole, great trip for us.
After a bit of a rocky start we ended up having a wonderful 10 days at this hotel, which felt like a home away from home after day 3. The mark of a good hotel is how it deals with things that go wrong. A wonderful duty manager called Kevin organised to meet us in person to discuss the rocky start and from that moment on we settled in to a wonderful holiday. Pool area is a dream for kids. Food is excellent in particular the Shang Palace. The suite we had was beautiful, spacious, with amazing sea and sunset views and kept absolutely spotless every day. But what stays with you about this hotel is how the staff made us feel. To call out a few of the special people who made us feel like really valued guests were, Joseph, Mieda, Andrew, Kelly, Christoclay, Azure, Waite and the lovely singers who allowed my daughter Abby to sing with them! We even had some of the staff singing us off on our departure. What a special touch that we'll remember for a long time. We will definitely come back. Loved it here.
Spent a long week in this large resort hotel in a beautiful setting. Friendly and helpful but grossly disorganised staff and very little actually works. Breakfast and evening meal in the main restaurant are chaotic with large choice but many items running out every time. Food standard no more than fair. The Italian restaurant is superb but very expensive and if you are on half board, then you are not told when checking in that there will be no allowance for this restaurant. Chinese restaurant is OK and similar comments apply but Coco Joes is very poor and very disorganised particularly at lunch time. Large swimming pool and adult area is enforced, but loungers are very uncomfortable. Our hotel room needed updating. It is a great pity but in the final analysis the experience was poor and our recommendation is to avoid
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Tanjung Aru within a 15-minute walk of Tanjung Aru Perdana Park, Shangri La's Tanjung Aru Resort and Spa is within a few miles (5 km) of Sabah State Mosque. This 5-star resort has 492 rooms and welcomes guests with 4 restaurants, a full-service spa, and an outdoor pool. It's on the beach and also near Downbelow Adventure Centre and Sabah State Museum.
Relish the international cuisine at Cafe' TATU, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
Shangri La's Tanjung Aru Resort and Spa's 492 air-conditioned rooms provide balconies, minibars, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bathrobes. Free newspapers, free bottled water, and safes are also available.
Guests of Shangri La's Tanjung Aru Resort and Spa enjoy a full-service spa, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (MYR 10 per day)—also useful is limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a fitness center, a sauna, and outdoor tennis courts.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 3880 reviews