On two of the seven days I stayed... my room was not refreshed I found this disappointing Other than that it was a good experience
We were extremely late to check on, but you guys kept our reservation and also adjusted the room from upstairs to downstairs for my husbands condition, and for that we are truly Thankful... You guys have a great front desk team.
The property was very clean and everyone was super nice. The only thing was the Airconditioner was very weak didn’t cool the room well.
Easy access from interstate, clean, comfortable, pleasant staff, good breakfast.
the property is just "average". Everything is "average". My room smelled like old pee. I did finally say something, because it was rather bad, and was told that because I booked through Orbitz, they couldn't refund. I couldn't be moved because they were full. So I had to try to sleep through the night with pee wafting at me. The next day, they did go in and make it better. No pee smell the next night. I was also told that they could give me a partial refund after all. After I checked out, I looked at my bill. TEN DOLLAR REFUND. Whoop de do. Why bother? On the other hand, the staff was VERY nice.
Our stay was quiet and peaceful. The staff was friendly as well as helpful. No complaints.
Nice hotel convenient to West Fort Hood and Lampasas’s. Great spot to go and hangout between meetings or events. Front desk staff are warm and welcoming. They will check with you to ensure everything is good with your accommodations.
Pretty nice hotel. Staff very friendly. Being remodeled while we were there.
Nice hotel, clean quiet with a friendly staff. Ample breakfast options also.
Excellent only minus that sink coffee area inside of bath room bad planning.
Friendly, professional staff greeted me & expedited check-in. The room was spacious & comfortable. The microwave & fridge were in good working order. Breakfast was very nice. Besides the Texas -shaped waffle iron, there was a hot buffet with eggs, potatoes, & varying breakfast meats: sausage, bacon, even chicken tenders! There was a variety of breads, & my favorite yogurt, Activia! Don't recall if there were pastries - who eats pastries for breakfast outside Europe? This is Texas! The only thing lacking was an elevator. I was there for 7 days & I brought luggage, which I noisily lugged up the stairs. The very kind staff offered to help, but I think the better solution would have been to offer me a ground level room (think about it - I have a week long reservation ). Overall, I had a good experience, and I look forward to (shorter) future stays.
We've never been to the area and were very happy with the location. The bed was a little firm but everything else was excellent!
Clean room. No elevator. Only two stories hotel. Good breakfast. Can't believe a breaded chicken for breakfast. Basic facilities. Close to Army base in Killeen. 1 hour drive to Colorado Bend State Park. 1 hour drive to lake Buchanan. Quiet neighborhood. Close to Walmart, HEB, fast food restaurants. Recommended for travellers who need a hotel to get some good rests.
Good location, clean room, no elevator, good price
Great breakfast awesome location not high class but great for the price
Big room with needed upgrades. Great comfy bed with a microwave from the 80's? Nice size bathroom but cant stop HUGE waterbugs from getting in the room? Really? Breakfast buffet that stops at 9 am? Who is awake !?! I would stay again but all of these make me scream NO!!!!!!!
Room was fine. The sofa and chairs were worn out. Clean room and linens. Outstanding staff.
beds were very comfortable. room was clean and plenty of towels.
The front desk staff need to have more communication between them - they got us very confused about everything .. perhaps more training required. Average stay - nothing exceptional - very noisy - the front desk staff also contributing to the noise level with chatty conversations with other staff.
Room was nice and clean, staff was courteous, no complaints. Would stay again.
Best Western Inn & Suites is located within a 15-minute drive of AdventHealth Central Texas and 1st Cavalry Division Museum. This hotel has 60 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center.
Start your day off right with a free full breakfast offered each morning.
Best Western Inn & Suites's 60 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also available.
At Best Western Inn & Suites, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include conference space, a 24-hour business center, and free newspapers.
On two of the seven days I stayed... my room was not refreshed I found this disappointing Other than that it was a good experience
We were extremely late to check on, but you guys kept our reservation and also adjusted the room from upstairs to downstairs for my husbands condition, and for that we are truly Thankful... You guys have a great front desk team.
Thank you for your stay and feedback.
The property was very clean and everyone was super nice. The only thing was the Airconditioner was very weak didn’t cool the room well.
Thank you for your feedback!
Easy access from interstate, clean, comfortable, pleasant staff, good breakfast.
Thank you for your feedback. Hope to see you again in the future.
the property is just "average". Everything is "average". My room smelled like old pee. I did finally say something, because it was rather bad, and was told that because I booked through Orbitz, they couldn't refund. I couldn't be moved because they were full. So I had to try to sleep through the night with pee wafting at me. The next day, they did go in and make it better. No pee smell the next night. I was also told that they could give me a partial refund after all. After I checked out, I looked at my bill. TEN DOLLAR REFUND. Whoop de do. Why bother? On the other hand, the staff was VERY nice.
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Our stay was quiet and peaceful. The staff was friendly as well as helpful. No complaints.
Thank you for taking the time to complete this review for us. We are so glad that you enjoyed our courteous staff and comfortable facility during your visit. We look forward to seeing you again in the future!
Nice hotel convenient to West Fort Hood and Lampasas’s. Great spot to go and hangout between meetings or events. Front desk staff are warm and welcoming. They will check with you to ensure everything is good with your accommodations.
Thank you Allen for taking the time to complete this review for us. We are so glad that you enjoyed our courteous staff and convenient location during your visit with us. We pride ourselves on providing the best care we can for all of our guests and we look forward to seeing you again in the future!
Pretty nice hotel. Staff very friendly. Being remodeled while we were there.
Nice hotel, clean quiet with a friendly staff. Ample breakfast options also.
Excellent only minus that sink coffee area inside of bath room bad planning.
Thank you for your feedback. I do apologize that your room wasn't serviced everynight that you was here. Was your DND door sign on your door at anytime during the moring hours of your stay even for a few hours? That's the only reason the I can see that housekeeping didn't come by your room. I will speak with my housekeeping.