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Recent guest reviews

Check in and check out was efficient. Staff was great.

Enjoyed the hotel and location. Shuttle service to downtown was convenient.

We stayed at this hotel a few years ago and decided to stay here again for the price and location to visit family. We will never stay again! While they did end up comping the resort fees in the end, I had to speak to three people to get that done. They don’t clean the rooms unless you ask, but no one told us upon check-in that we needed to ask. And even when they do clean the rooms they don’t clean the rooms they pick up a few things and don’t even leave towels. Overall it was not a good stay, loud, dirty, poor communication, had to call multiple Times to get towels delivered and went up to the front desk twice because we were getting ready to meet family for dinner and a nice restaurant and couldn’t shower. Took three hours to get towels. While I believe in a slower pace island kind of life, not what I’m paying that much for a dirty box.

Chuck at the front counter was very helpful.

The services was excellent but they should have continental breakfast overall is a pleasant place to stay.

Our overall experience @ the hotel wasn't to bad. The shuttle service to Old Town was very convenient. Our room was decent. The only complaint would be that the shower door would not close completely & we did not have any hand soap. Other than that our room was pretty nice.

The outdoor area was nice, pool was great. The first night we got in was super late so being on vacation we thought we would be able to sleep past 8am - not the case. Two housekeepers were arguing outside of our door to the point I finally had to get up and tell them to take it somewhere else. The rooms are just eh.. definitely outdated. The elevator closest to our room never worked. The only trash can in the room is in the bathroom as well as there was no soaps- no hand soap & only 2 towels for 3 people. Housekeeping came ONE day and changed my sons bed but not ours. The icing on the cake , the very last day of our VACATION, we were woken up ( 8am ) by an extremely loud blower by the pool area. It was so loud it could be heard in the shower. Also a man with a very loud cart went up and down the halls . Not cool! We have been coming to Key West for years and always enjoyed our stay. I will never stay at this “resort” again. The only plus side I could say was that the bed was comfortable the short amount of time I got to sleep in it.

We booked this trip for our honeymoon months ago and were really looking forward to it. I told them it was our honeymoon and they said they would take care of us. We arrived early about 45 minutes before check in and they told us our room was ready. Then they said the room was not ready and it would be in the next 30 minutes and I would receive a text. Almost an hour and a half later we asked if the room was ready and they said that it was and I should be getting a text soon. I just want to check in to our room. We booked a premium king room with an ocean view and sofa and did this based on their room description they provide online in picture and in text. We enjoy sitting on a sofa to watch TV and prefer to not be using a bed the entire stay and a sofa was said it was provided in the room. We arrived and there is a single chair next to the bed in the room, not what we booked. We waited an extra hour and a half for the room to be ready and we had one bath towel, no hand towels, two wash cloths. The room was not impressive. We tried to book a hotel shuttle downtown for the next morning and they were booked in the morning, which happened several times during the stay. There is not enough transportation provided to be paying resort fees for this. I brought our situation up to the front desk and the staff member was unprofessional but we ended up getting the resort fees waived after a pointless conversation. This was not worth the money and would rather stayed somewhere else.

The staff was very friendly. There is a Starbucks and two food trucks onsite and areas to relax, eat and play games. The pool area was nice and the outdoor bar had great food and drinks. The appearance of the hotel is not what is pictured on the website. The rooms are old and not well-kept. The hotel is situated on an extremely busy road and very difficult to get out of to head into the town.

It didn’t look like internet picture , smaller but than it really is. The staff didn’t clean to room first 2 days

i liked everything the stuff room pool and bar by the pool. excellent food and drinks

Very disappointing hotel. The rooms were very average at best, we paid $450.00 a night for a room that should have cost $150.00 at best. They didn't come in to clean the room the whole 3 nights we were there. Then we had to pay an additional $128.00 for a resort fee, which we never did use anything it was suppose to cover.

Hotel is nice, Manager was great

North Roosevelt Boulevard Key West FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Located in New Town, 24 North Hotel Key West is 2.4 mi (3.9 km) from Key West Harbour and within a 10-minute drive of other popular attractions like Key West Butterfly and Nature Conservatory. This 145-room, 4-star hotel has 3 restaurants, an outdoor pool, and a 24-hour gym.


Dining

Relish the American cuisine at Toasted Coconut, one of 3 onsite restaurants. You can sip a beverage at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 9:00 AM to 11 AM.


Rooms

The 145 rooms are individually furnished and have an array of amenities, including microwaves, refrigerators, and phones. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include ironing boards and desks.


Property features

Built in 2015, the brand new 24 North Hotel Key West offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. Transportation is made easy with an area shuttle. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a terrace, laundry facilities, and a gift shop.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Premium Room, 2 Queen Beds, Ocean View

2 Queen Beds | Sleeps 4

Premier Ocean View Junior Suite 1 King and Sofabed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for 24 North Hotel Key West

Everyone (33) Couples (16) Family (25)
5
Partner Couples

Check in and check out was efficient. Staff was great.

By , from Primm on Dec 4, 2021

Review comment responded on Dec 8, 2021

Hi Scott, Thank you for the feedback.

5
Everyone

By on Oct 27, 2021

5
Partner Couples

By on Oct 3, 2021

Review comment responded on Oct 7, 2021

Hi Joseph, Thank you for your feedback.

4
Partner Couples Friends

Enjoyed the hotel and location. Shuttle service to downtown was convenient.

By on Sep 12, 2021

Review comment responded on Sep 15, 2021

Hi Orbitz, Thank you for your positive feedback. We are looking forward to welcome you back again.

2
Family with small children

We stayed at this hotel a few years ago and decided to stay here again for the price and location to visit family. We will never stay again! While they did end up comping the resort fees in the end, I had to speak to three people to get that done. They don’t clean the rooms unless you ask, but no one told us upon check-in that we needed to ask. And even when they do clean the rooms they don’t clean the rooms they pick up a few things and don’t even leave towels. Overall it was not a good stay, loud, dirty, poor communication, had to call multiple Times to get towels delivered and went up to the front desk twice because we were getting ready to meet family for dinner and a nice restaurant and couldn’t shower. Took three hours to get towels. While I believe in a slower pace island kind of life, not what I’m paying that much for a dirty box.

By on Sep 8, 2021

Review comment responded on Sep 15, 2021

Hi Karlyn, Thank you for your feedback, we are looking at the matter and we apologize for any inconvenienced caused.

4
Friends

Chuck at the front counter was very helpful.

By on Jul 22, 2021

Review comment responded on Sep 2, 2021

Thank you so much for your kind words on Chuck we will pass it on!

4
Everyone

By on Jul 22, 2021

3
Everyone

By on Jul 20, 2021

5
Family

The services was excellent but they should have continental breakfast overall is a pleasant place to stay.

By on Jul 17, 2021

Review comment responded on Jul 22, 2021

Thank you so much for your feedback we greatly appreciate it!

4
Partner Couples

Our overall experience @ the hotel wasn't to bad. The shuttle service to Old Town was very convenient. Our room was decent. The only complaint would be that the shower door would not close completely & we did not have any hand soap. Other than that our room was pretty nice.

By on Jul 9, 2021

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