Hilton Garden Inn Houston West/Katy3.0 out of 5.0
Recent guest reviews
This property was selected based on location in Houston and proximity to all events planned by our family for the weekend. The staff was very professional, rooms were excellent, and we enjoyed all activities provided by the hotel. We would stay here again should business or pleasure take us to Houston. Very convenient to expressways and toll roads.
Don't stay here!!! if you have a billing problem, they will not compensate you in any form or fashion! I went to a graduation party in May 2017, these people charged my account a month later for 2 additional rooms that was their error! I have gone without money in my account since last Thursday and they think this is ok! I spoke with the general Manager, Kevin who informed me that he had corrected the billing issue,,,but, he could not compensate me for a night's stay or any other way! I think this is very poor customer service!!!!
Hilton Garden Inn is one of our favorite places to stay and the Katy property is a good example. We showed up at 3 a.m. with no reservation and still were pleasantly greeted. Room was great. We didn't get breakfast here this time but have had it before and it was also excellent, although a bit steep on price if you don't pay for it at check-in. Many options for food around the area and sits right next to Katy Mills Mall. We certainly would come back.
Wedding celebration was perfect. Everyone enjoyed the lobby. It was perfect for everyone to mingle and hang out. The shuttle service made things so less stressful. The front desk personnel was very pleasant and accommodating.
Very pleased with the cleanliness and friendly staff. Especially with dealing with so many guests and having much patience. I would definitely recommend and sty at this location or any Hilton in the near future
Was a hotel for my nephews wedding. Room was very clean and spacious. Love the kitchen in the room and ceiling fan. Breakfast was good and front desk and other employees were very helpful. Used meeting room for rehearsal dinner and the hotel did a great job getting it set up.
The Greatest Garden Inn by Hilton, A SECRET THAT I WOULD PREFER TO BE KEPT SECRET FOR FEAR OF BEING OVERUN! This is the most adorable Hilton Garden Inn Katy West TX BUT SHH! DON'T TELL EVERYONE. I love this hotel , it is not like a hotel it is like HOME FROM HOME. Everyone from Housekeeping to the manager Kim are amazing AND nothing here is too much trouble THE BEDROOMS ARE DELIGHTFUL AND THE COMMUNAL AREAS MOST COMFORTABLE Has a Bar with great service A Great made from scratch Breakfast no powdered Scrambled Eggs! FRESH! THE Pool is A PERFECT temperature WITH AREAS OF SHADE AND SUN. THIS IS MY HOTEL OF CHOICE everytime I am in Katy. I WOULD ALSO LIKE TO SAY Thank You to Ryan who is just the sweetest boy on the desk – always greeting ME with a smile and NOTHING IS TOO MUCH TROUBLE Hotel is spotless so clean I am going to be in Katy every 6 weeks and would not stay at any other Hotel Love Love Love This Hotel x x x
Stayed here 3 nights in June. Room was nice and clean. Hotel desk and staff was friendly. Our room was on the 4th floor. Property was probably the most well lighted outside that I have ever seen. There are plenty of good places to eat nearby. The only issue we had was low water pressure in the shower. Other than that, I would stay here again.
The lobby was furnished so beautifully that we felt compeled to sit down on the couches and have a glass of wine. Our rate included breakfast so I was expecting a continental service of cold foods but it was a full hot breakfast. The whole hotel was spotless and the service was great!
I travel for my job and stay at many different hotels (brands). This HGI is by far the best at making me feel welcomed and special as a guest. From the front desk, food and beverage staff, to housekeeping, the staff is always (and I mean always) very friendly and attentive. They never seem to busy to say hello or ask how my stay is going. I believe it is a trickle down attitude that comes from management (Ken). I stay at this location just for that reason. Great service has gone by the wayside and is hard to come by these days as most people will agree.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Hilton Garden Inn Houston West/Katy places you within a leisurely stroll of Typhoon Texas and Katy Mills Mall. This 101-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. Also near this Katy hotel are Katy Veterans Memorial Museum and Katy Park.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start your day off with breakfast, available for a fee.
All of Hilton Garden Inn Houston West/Katy's 101 rooms are air-conditioned and have an array of amenities, including iPod docks, microwaves, and refrigerators. 36-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Select Comfort beds sport down comforters and bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and free local calls are other standard amenities.
Guests of Hilton Garden Inn Houston West/Katy have access to an outdoor pool, a 24-hour fitness center, and a spa tub. There's free parking and an area shuttle for a fee. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 486 reviews