Hilton Garden Inn Houston West/Katy3.0 out of 5.0
Recent guest reviews
We were in Katy for a family wedding and stayed at the Garden Inn West. Wonderful service from the time we arrived until the moment we checked out. Good food, well groomed rooms. Great place to relax!
The staff did not inform our wedding party at Check In that there was NO HOT WATER! We would have left immediately and tried one of the six hotels nearby.This lasted for all 3 days of our stay. No offer from the staff at checkout for any reduction in price. No sorry about that. No reduction in bill. Terrible service.
Over all decent stay. No decent restaurants within walking distance but the hotel food is decent; same menu as all the other HGI’s. Drinks overpriced as usual ($10 for a shot of TX whiskey) but that is something I expect. Property is a older than some but decently maintained. My room had dirt stains on the wall. Night audit didn’t check my ID at check in so I would have security concerns re booking at this property. If they don’t check IDs for check in I can’t imagine they check id’s for lost keys or pay enough attention to detail during the check in process to give me conifidence that someone else is going to walk in my room unannounced. The bed was decent but nothing special.
Very loud and the bed needed to be replaced. Wouldn’t stay there again. After staying in bunk houses for weeks this was suppose to be a peaceful overnight. Complete waste of money. I should have stayed elseware
After driving long hours, all I wanted was to check-in and hit the bed. But when I got there and got my key to my assigned room, it smelled like mold (Although the bed, broadsheets, bathroom, and floors were clean...(not the carpet area)) there was a smell of an old humid & foggy room. I complained about it, but the clerk said they were all booked, so he couldn't move me to a better room. The following day, my wife ended up going to the emergency room due to an asthma attack. I don't think I'll be staying there in a very, very long time.
The staff could care less. They were obviously to busy to give us any time of day. They must have had to get back to their smartphones or something. My room was on the 1st floor and noisy. No cream for coffee and an overpriced breakfast bar. There was even a fire out front in the smokers pit and the front desk was slow to respond even though it was filling the lobby up with smoke.
I can't say enough about the great quality staff and FOOD at this facility. The rooms are spotless and the facilities are very nice. The Katy Mall is nearby...however you can't walk there easily due to traffic. The hotel was generous with shuttle service.
Breakfast is a joke. Don't purchase here. There is a Denny's around the corner. The breakfast here is no more than cold cereal, old fruit, powder eggs. Paid $8.95 each which 40% off (original $14.94 which is the biggest joke I can think of) what they said was a fresh cooked breakfast with made to order omelets. No omelets, just basically the same continental breakfast we receive free at most other hotels. Bottled water (which is supposed to be free for Honors members) cost $2.00 a bottle and a tiny bag of Cheetos was $1.50. In addition, don;t stay on ground floor unless you like to here everything. Walls are either paper thin or people very disrespectful of people sleeping at 11 PM.
GREAT hotel, with a super staff. Centrally located to shopping and restaurants. Not the cheapest hotel in the area, but not over the top experience, but... you get what you pay for. Did I mention the staff...every one of them... was very courteous and professional. Breakfast in the hotel was great!! Super breakfast staff also!!!
Our family stayed the weekend here. All good, no complaints. Breakfast isn't worth $14.95, but it's good with a free coupon. We would stay there again. Very friendly, accommodating, helpful staff. We really liked the top floor.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Hilton Garden Inn Houston West/Katy places you within a leisurely stroll of Typhoon Texas and Katy Mills Mall. This 101-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. Also near this Katy hotel are Katy Veterans Memorial Museum and Katy Park.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start your day off with breakfast, available for a fee.
All of Hilton Garden Inn Houston West/Katy's 101 rooms are air-conditioned and have an array of amenities, including iPod docks, microwaves, and refrigerators. 36-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Select Comfort beds sport down comforters and bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and free local calls are other standard amenities.
Guests of Hilton Garden Inn Houston West/Katy have access to an outdoor pool, a 24-hour fitness center, and a spa tub. There's free parking and an area shuttle for a fee. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 505 reviews