Overall a pleasant experience. I almost didnt stay here because I had seen some negative reviews about the breakfast and cleanliness. Although it wasn't spotless, I thought it was clean. The staff was friendly and proffessional. And the breakfast was about the same as you would find at other similar hotels. They had waffles, eggs, sausage, cereals, yogurt, a few fruit choices, juice and coffee.
I was charged by orbitz for this room but was told by the manager that I could not check in bc there was no availability. So, I payed for a room that I didn’t get to stay in.
Stayed a total of 7 nights and only had maid service come 1 time to make the beds and leave clean towels. I had to ask everyday for towels and ask about the maid service and it still never got taken care of.
First room smelled like cigarette smoke, so they moved us to another room. Staff was courteous and helpful.
The water pressure was super low! There was a giant roach in my bathroom ALIVE! Old candy was on the floor. The blanket was rip!
My room wasn't very clean upon check-in. The side of the nightstand has a spill on it that never cleaned before me. Cleaning staff would come around 9am when i was still sleeping. I asked them to come and they never did. I stayed 4 nights and never got mybroom cleaned or new towels. The night gentlemen that was there my first few nights was very nice and recommended great places to go, and even let me borrow a bottle opener for the evening.
Property could use a renovation. Good location, not much else good about it
Location was perfect. One of the afternoon staff front clerk was rude.
My staying was perfect. Few minutes to katty mills mall. Rapid acces throught Intersate 10. Room was very clean and comfortable.
This hotel provided excellent value and was in a great location for my activities
Within a short walk of Typhoon Texas, Comfort Suites at Katy Mills is within a mile (2 km) of Katy Mills Mall. This 88-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour gym.
Free buffet breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.
Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.
Guests staying at Comfort Suites at Katy Mills enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
Overall a pleasant experience. I almost didnt stay here because I had seen some negative reviews about the breakfast and cleanliness. Although it wasn't spotless, I thought it was clean. The staff was friendly and proffessional. And the breakfast was about the same as you would find at other similar hotels. They had waffles, eggs, sausage, cereals, yogurt, a few fruit choices, juice and coffee.
Dear Sonya,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites at Katy Mills.We sincerely appreciate the opportunity to host you. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!Sincerely,Emma
I was charged by orbitz for this room but was told by the manager that I could not check in bc there was no availability. So, I payed for a room that I didn’t get to stay in.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Front Desk Comfort Suites
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Sincerely, Front Desk Comfort Suites
Stayed a total of 7 nights and only had maid service come 1 time to make the beds and leave clean towels. I had to ask everyday for towels and ask about the maid service and it still never got taken care of.
Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Front Desk
thank you for taking the time to do our survey we hope to see you again