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Recent guest reviews

Overall a pleasant experience. I almost didnt stay here because I had seen some negative reviews about the breakfast and cleanliness. Although it wasn't spotless, I thought it was clean. The staff was friendly and proffessional. And the breakfast was about the same as you would find at other similar hotels. They had waffles, eggs, sausage, cereals, yogurt, a few fruit choices, juice and coffee.

I was charged by orbitz for this room but was told by the manager that I could not check in bc there was no availability. So, I payed for a room that I didn’t get to stay in.

Stayed a total of 7 nights and only had maid service come 1 time to make the beds and leave clean towels. I had to ask everyday for towels and ask about the maid service and it still never got taken care of.

First room smelled like cigarette smoke, so they moved us to another room. Staff was courteous and helpful.

The water pressure was super low! There was a giant roach in my bathroom ALIVE! Old candy was on the floor. The blanket was rip!

My room wasn't very clean upon check-in. The side of the nightstand has a spill on it that never cleaned before me. Cleaning staff would come around 9am when i was still sleeping. I asked them to come and they never did. I stayed 4 nights and never got mybroom cleaned or new towels. The night gentlemen that was there my first few nights was very nice and recommended great places to go, and even let me borrow a bottle opener for the evening.

Property could use a renovation. Good location, not much else good about it

Location was perfect. One of the afternoon staff front clerk was rude.

My staying was perfect. Few minutes to katty mills mall. Rapid acces throught Intersate 10. Room was very clean and comfortable.

This hotel provided excellent value and was in a great location for my activities

Katy Fwy Katy TX

Hotel highlights

  • Close to Katy Mills Mall
  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking

Within a short walk of Typhoon Texas, Comfort Suites at Katy Mills is within a mile (2 km) of Katy Mills Mall. This 88-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour gym.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.


Rooms

Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.


Property features

Guests staying at Comfort Suites at Katy Mills enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.

Room options

Suite, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 2

Suite, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 3

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 2

Guest reviews for Comfort Suites at Katy Mills

Everyone (20) Couples (4) Family (14)
4
Everyone

By on Dec 27, 2023

Review comment responded on Dec 27, 2023

thank you for taking the time to do our survey we hope to see you again

4
Family

Overall a pleasant experience. I almost didnt stay here because I had seen some negative reviews about the breakfast and cleanliness. Although it wasn't spotless, I thought it was clean. The staff was friendly and proffessional. And the breakfast was about the same as you would find at other similar hotels. They had waffles, eggs, sausage, cereals, yogurt, a few fruit choices, juice and coffee.

By on Jun 7, 2023

Review comment responded on Jun 8, 2023

Dear Sonya,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites at Katy Mills.We sincerely appreciate the opportunity to host you. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!Sincerely,Emma

1
Everyone

By on Nov 5, 2022

5
Everyone

By on Apr 10, 2022

1
Family

I was charged by orbitz for this room but was told by the manager that I could not check in bc there was no availability. So, I payed for a room that I didn’t get to stay in.

By on Dec 12, 2021

Review comment responded on Dec 18, 2021

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management

5
Everyone

By on Aug 14, 2021

5
Everyone

By on Aug 2, 2021

2
Everyone

By on Jul 7, 2021

Review comment responded on Jul 19, 2021

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Front Desk Comfort Suites

3
Everyone

By on May 27, 2021

Review comment responded on Jun 9, 2021

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Sincerely, Front Desk Comfort Suites

2
Family

Stayed a total of 7 nights and only had maid service come 1 time to make the beds and leave clean towels. I had to ask everyday for towels and ask about the maid service and it still never got taken care of.

By on Mar 16, 2021

Review comment responded on Apr 1, 2021

Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Front Desk

Comfort Suites at Katy Mills

25115 Katy Fwy, Katy, TX 77494
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