Stayed a total of 7 nights and only had maid service come 1 time to make the beds and leave clean towels. I had to ask everyday for towels and ask about the maid service and it still never got taken care of.
First room smelled like cigarette smoke, so they moved us to another room. Staff was courteous and helpful.
The water pressure was super low! There was a giant roach in my bathroom ALIVE! Old candy was on the floor. The blanket was rip!
My room wasn't very clean upon check-in. The side of the nightstand has a spill on it that never cleaned before me. Cleaning staff would come around 9am when i was still sleeping. I asked them to come and they never did. I stayed 4 nights and never got mybroom cleaned or new towels. The night gentlemen that was there my first few nights was very nice and recommended great places to go, and even let me borrow a bottle opener for the evening.
Property could use a renovation. Good location, not much else good about it
Location was perfect. One of the afternoon staff front clerk was rude.
My staying was perfect. Few minutes to katty mills mall. Rapid acces throught Intersate 10. Room was very clean and comfortable.
This hotel provided excellent value and was in a great location for my activities
Hot tub had leaves, twigs, etc in it. I looked for a net to dip these things out but did not see one. I know this is a constant problem since trees line the pool area. Maybe other guests would be willing to also help remove this debris if a pool net was available.
Breakfast was good. Rate was reasonable. Hotel seemed pretty clean.
Very nice Christian front desk team. Roomy size suites for the price.
It was a great stay for a quick trip. Staff was incredibly friendly and extremely nice. I will absolutely be staying here again!
There were roaches and also the cleaning staff are very loud. Nobody greets or smiles.
The staff was helpful and friendly.. Bonus for me was the hotel was directly behind Wal-Mart.
Staff was friendly as always, breakfast was good. I always stay at this hotel when visiting Katy
Within a short walk of Typhoon Texas, Comfort Suites at Katy Mills is within a mile (2 km) of Katy Mills Mall. This 88-room hotel has an outdoor pool, a 24-hour fitness center, and free in-room WiFi.
The 88 rooms have an array of amenities, including sofa beds, microwaves, and refrigerators. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard.
Guests staying at Comfort Suites at Katy Mills enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.
Stayed a total of 7 nights and only had maid service come 1 time to make the beds and leave clean towels. I had to ask everyday for towels and ask about the maid service and it still never got taken care of.
First room smelled like cigarette smoke, so they moved us to another room. Staff was courteous and helpful.
Thank you for taking the time to complete a review regarding your recent stay at Comfort Suites at Katy Mills. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the cigarette smell in your first room on your recent visit. I have shared your feedback with our House Keeping Staff to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will consider staying with us again on your next visit to Katy. Kind regards, Front Desk
The water pressure was super low! There was a giant roach in my bathroom ALIVE! Old candy was on the floor. The blanket was rip!
Dear Ana, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Leah Front desk Comfort Suites
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Prop2 CHI general manager
My room wasn't very clean upon check-in. The side of the nightstand has a spill on it that never cleaned before me. Cleaning staff would come around 9am when i was still sleeping. I asked them to come and they never did. I stayed 4 nights and never got mybroom cleaned or new towels. The night gentlemen that was there my first few nights was very nice and recommended great places to go, and even let me borrow a bottle opener for the evening.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
Property could use a renovation. Good location, not much else good about it
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Reagrds,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,
Thank you for feed back we appreciate it
Location was perfect. One of the afternoon staff front clerk was rude.
We thank you for your comments and have spoken to the desk clerk that was rude. We are sorry for the way she made you feel. We will work to do better in the future.
My staying was perfect. Few minutes to katty mills mall. Rapid acces throught Intersate 10. Room was very clean and comfortable.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,
Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Front Desk