Spa Resort Sanssouci4.0 out of 5.0
Recent guest reviews
I honestly cannot understand how it gets its high reviews. Our room was OK but not more, the carpet very old, the decor needs to be refreshed, the television cloudy. The room cleaning is spotted i.e. used glasses are not changed so for 5 days I drank out of the same glass. The food at the hotel is very average: one night a group of us (21) had made a reservation at the Melody restaurant and not only was the service extremely slow but there was only one person to take care of a table of 17, we waited over 30 minutes to get water, the buffet did not have enough food to cater to all the guests: it was a horror story. The spa's pool is not open between 8:30 and 3:00, there is no gym facility on site: over all a place I certainly would not recommend.
Staff were helpful yet communication was somehow difficult as we didn't speak Czech or Russian and some staff had limited English. Google translate helped though. One day we missed the room service and ran out of towels and toilet paper, the reception lady helped us resolve the issue quickly. The forest/mountain view from the small balcony was lovely though. We enjoyed star glazing at night and early morning meditation in front of the greens, listening to birds singing. We were able to get bus tickets from the reception which was really convenient. Thanks for the welcome drink from the bar, we had a relaxing time upon arrival. Unfortunately we didn't get to fully use the swimming pool/sauna facilities due to our schedule and we arrived late for the last entry to the area, even if we only wanted to use the sauna room, not the pool, it was not possible as "the pool and the sauna are altogether". The price of being so close to nature is that the hotel is slightly far from town centre, if that's what you're after. There are buses to the town centre though and it is possible to walk (closer in walking distance) but one needs to be fit for the uphill and downhill rocky roads. Some other guests were smoking in the balcony and the smell came to our balcony and room, which was not very pleasant. Suggestion: consider putting tea and coffee making facilities?
We spent 2 nights in this beautiful hotel and we enjoyed it a lot...everything is awesome there...staff,location(just 10minutes walk to centre of Karlovy Vary),wellness...we had great massage treatments...and food is very good :-)
ideal place for a four night stay! make sure to try out the aqua massage and herbal bath. location top of a cute hill, a mixture of habsburg and Bohemian atmosphere, dozes of what the comunists did take care too. however do not let some buildings disturb your wellness stay.
I choose detox program they have...wonderful detox food exeptional treatments at least 2-3 a day..//.Free bus service to town!!amazing professinal services all over... mostly germans and check -russians...as a guest but little english also spoken...
Our double room had no airconditioner - it meant that afternoons were quite hot and the heat lingered well into the night. Room's carpet was old and smelly. The view from the balcony was superb and , especially at night , almost magic.Cleaning and bedlinen change was done regularly, without fuss and bother. Polite staff. Food, waiting and serving at the restaurant were superb - thanks guys. It was a treat to come and enjoy ourselves. The procedures staff was entirely different species - some were rude and obnoxious to the point of being aggressive. My attempts to speak English were met with hostile reception - Speak Russian! I was brusquely told. Some of the nursing staff were engaged in the screaming matches between each other and , when requested to sort their mutual problems somewhere else, were unhappy about it to the point of screaming at me together. Summary: Substandard rooms, superb food, some nurses require customer relationship training. Most of the staff needs English lessons. If you don't speak Czech, Russian or German - you'd be in a bit of a pickle.
Location: property locates up the hill in a tranquil corner next to Hotel Minerva.about 25 mins walk to town. There are main building and two wings Facilities: a pool that closed 9pm The whole hotel is cold and unwelcoming though in blue white and orange. SPA area offers sauna, and all sort of wellness programs you MUST book well in advance. ROOM: There is no aircon, the room is clean and though no aircon, with all windows closed to prevent creepy creatures flying in, the room still felt airy. There is small balcony in our room on Level 1.5 take a short flight of stairs from Level 1, there are 4 rooms in that annex area. Service: Slack, cold and unfriendly is all that I observe. It took effort to request an extra pillow while the front desk staff express she only speaks Deutsch. Restaurant: one a la carte restaurant (almost empty) one coffee shop type offers dinner buffet. The buffet variety was awful. The hot main dish items are undesirable. The roast chicken was not refilled, the fish was dry and cold. The Breakfast spread was also extremely disappointing. I would not recommend this property if you plan for a relaxed spa break.
The great hotel, delicious food, good prices. I was in this hotel 5 times. I like the "Regeneration" program. If you take the procedures, free parking. The hotel offered an excellent free Christmas dinner.
Hotel is situated on the hill so you can enjoy very nice view - woods, nature, a bit of city.. I was there on business trip but with family. Nice room after recontruction with balcony - tv was older but I think it is not so important. We stayed there with buffet breakfast. We enjoyed the pool. This is not party hotel, clients are usually older. I just can recommend this hotel for calm holiday with spa center in spa city.
I bought a willness of ladies package online Here closed to city town ,u can go there on foot Even take public transport also free of charge (only number 2 bus ) The package of spa not so useful actually ,including a bath ,only 25 mins massage Breakfast and dinner buffet provided,not so variety of food ,but provided fresh fruits the staff is friendly and helpful I send mail to staff ,they replied me rapidly Overall highly recommend
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 367 reviews