I did not like being charged a 200 dollar deposit and not getting it refunded after check out. considering there were I didn't use any features that would cause damage. This is a hidden charge that makes this comparable to a higher priced hotel. Considering the first night I couldn't go out to eat until the police finished with and arrest of one of the hotel patrons.
Absolutely DO NOT stay here. The rooms we were put into were absolutely filthy, with dirty shoe marks on the floors, animal hair in floor boards coming up, dirty hand prints in the bathroom, a smoking smell in a supposed non-smoking room. I wouldn't even let my kids sit on the bed. We prompty called the front desk and let them know we would not be staying here and would be seeking a refund. We left after about 20 mins. and booked another room. This is a hotel where crackheads go to shoot up. The stairs to our room on the second floor were blocked off because of erosion.
1st room they put us in smelled musty and the shower had no hot water, they ended up movong us to a different room because of the shower issue. I understand thay we have haf to make alot of changes to the way we run business do to covid. But no coffee available anywhere pn site is a let down. Will not stay here again
Older facility that needs attention. Outside is dirty and rusty. Inside has failing cabinetry. Bed was fine. Rate was good. Close to IKEA!
Just went there to use a shower cause my bathroom was under construction...
We got there at 2am, and no one was at front counter, and when the guy came it was after 10 minutes and it was super cold, the breakfast they advertise i'ts a coffee with a little muffin, when ask the clerk if we can check out later she said 12 o'clock is the best she can do.
Reasonable price for a room of its quality. Clean and accodomations were great for a hotel room under $60.
I was placed in 2 dirty rooms on the same night. When I was checked into the first room, I callled the front desk and he quickly and efficiently moved me to another room. Unfortunatelt, that room was not clean either, so I asked for a refund and immediate xhexk out (at 1am!!). The front desk clerk was apologetic and worked with Orbitz to quickly refund my stay. Altogether, a horrible experience, but the gentleman at the front desk maintained a professional composure a d did everything in his power to rectify the situation BOTH times.
Check in was confusing, required signature forms are not relavent to third party registrants. I was told they couldn’t give me a paid receipt due to me booking through third party on line. Television remote and TV guide was filthy. Bedding had what felt and looked like rock salt residue under the blankets. Also there was not any drinking cups in the room. Only one waste paper basket and it was hidden in a cabinet.
Nice room. Bed/pillows not comfortable. Top blankets on bed not clean.
The remote needed battery, no dishes, no coffee maker asked to move to ground level because of legs no help, ask for extra towels never received it. Will not recommend to friends.
they chargued the card i used to book and i was supposed to pay upon arrival. that was a big inconvinience because they did not even bother to ask how i was going to pay for my stay and i was supposed to be paid at the hotel.
My checkout time was for 11AM so around 8AM I step out for a cup of coffee and when I return at 9AM my door was open and my bedsheets and towel was gone. Seems like the stuff was in the process of cleaning my room. This is very unprofessional and pretty much ruined my trip.
Great place to stay. Friendly and Super helpful with Their customers
Ok place but better can be found at same price. Trash was left from former guest. A bit of a deal killer.
Check in was the best experience of our stay, he was nice and helpful. Facility was fairly clean and the location was very good. Only 10 minutes away from downtown KC. It was noisy at night due to a train and the highway that was right by our building. There was NO complimentary breakfast that was advertised in the booking process. Room could have been cleaner but it was okay for the price. However, I did see bugs in the room and that really brought down my review for this hotel. I was so uncomfortable, we ended up leaving earlier than plan.
I like the hotel, pretty neet. Not much room but the room does fit only 2 people. Clean and nice room. Would recommend!
Located within 2 miles (3 km) of AdventHealth Shawnee Mission, Extended Stay America Suites Kansas City Shawnee Mission places you within a few miles (5 km) of KU Medical Center. This hotel has 141 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
The 141 rooms feature kitchenettes with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep and bathrooms offer free toiletries. Coffee makers, free local calls, and ironing boards are other standard amenities. Housekeeping is available on request.
At Extended Stay America Suites Kansas City Shawnee Mission, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a picnic area and barbecue grills.
I did not like being charged a 200 dollar deposit and not getting it refunded after check out. considering there were I didn't use any features that would cause damage. This is a hidden charge that makes this comparable to a higher priced hotel. Considering the first night I couldn't go out to eat until the police finished with and arrest of one of the hotel patrons.
Absolutely DO NOT stay here. The rooms we were put into were absolutely filthy, with dirty shoe marks on the floors, animal hair in floor boards coming up, dirty hand prints in the bathroom, a smoking smell in a supposed non-smoking room. I wouldn't even let my kids sit on the bed. We prompty called the front desk and let them know we would not be staying here and would be seeking a refund. We left after about 20 mins. and booked another room. This is a hotel where crackheads go to shoot up. The stairs to our room on the second floor were blocked off because of erosion.
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We value your additional feedback and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
1st room they put us in smelled musty and the shower had no hot water, they ended up movong us to a different room because of the shower issue. I understand thay we have haf to make alot of changes to the way we run business do to covid. But no coffee available anywhere pn site is a let down. Will not stay here again
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered in your initial suite. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations moving forward. Please allow us to regain your confidence by staying with us again when your travels bring you back to this area. Sincerely, Hotel Management
Older facility that needs attention. Outside is dirty and rusty. Inside has failing cabinetry. Bed was fine. Rate was good. Close to IKEA!
Thank you for staying at our hotel. We are pleased to know you liked our ideal location and found us to be a good value. However, we are sorry we missed meeting some of your expectations. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward. We appreciate your business and hope you will choose us the next time you visit this area. Sincerely, Hotel Management
Just went there to use a shower cause my bathroom was under construction...
All of us at Extended Stay America appreciate your nice rating and look forward to seeing you again soon. Sincerely, Hotel Management
We got there at 2am, and no one was at front counter, and when the guy came it was after 10 minutes and it was super cold, the breakfast they advertise i'ts a coffee with a little muffin, when ask the clerk if we can check out later she said 12 o'clock is the best she can do.
Thank you for sharing your comments. We are sorry that our front desk staff member was not available upon your arrival and regret the inconvenience caused. Moreover, we are sorry for not meeting your expectations with our breakfast. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope to have another opportunity to welcome you back so that we can provide you with a much better experience. Sincerely, Hotel Management
Reasonable price for a room of its quality. Clean and accodomations were great for a hotel room under $60.
We appreciate you choosing to stay at Extended Stay America. It's great to know you had an enjoyable stay and you found us to be a good value. Thank you again for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
I was placed in 2 dirty rooms on the same night. When I was checked into the first room, I callled the front desk and he quickly and efficiently moved me to another room. Unfortunatelt, that room was not clean either, so I asked for a refund and immediate xhexk out (at 1am!!). The front desk clerk was apologetic and worked with Orbitz to quickly refund my stay. Altogether, a horrible experience, but the gentleman at the front desk maintained a professional composure a d did everything in his power to rectify the situation BOTH times.
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. Please give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Thank you very much for staying with us and taking the time to leave feedback. We are sorry our team did not provide you with a clear explanation of the charges during the check-in process. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating this issue. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. Please contact me directly so we can discuss all of the details. We are very sorry this occurred during your stay. Thank you once again, and we hope to see you again soon. Sincerely, Hotel Management