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Extended Stay America - Juneau - Shell Simmons Drive

2.5 out of 5.0

Recent guest reviews

Ten nights in Alaska. Nine beds were super, this one was not and needs replacing. Across the street from airport made it handy.

My three night stay was very nice and quite affordable... The staff was excellent and the room was comfortable and exactly what I needed for conducting business in Juneau. I will stay there again when I return.

It was very nice. The staff was very helpful and accomodating

Stayed because it offers rides to the ferry and the airport

Convenient location - close to airport and bus line which was nice since I was visiting without a car. The staff was very friendly and helpful and it was nice to have a kitchenette. The walls were thin and it was sometimes a little noisy but otherwise a decent, lower budget place to stay.

My family with two small children loved the pool, and liked the proximity to the airport, a short walk across the street. Also it was away from downtown, but very close to beaches and glacier park. It was easy to obtain all you need for the kitchen, and other convenience items from the helpful staff. The pool was clean and plenty of towels. The room had no working air conditioning controls, which was odd.

Although a very slow check-in, the location (right across from the airport) was extremely convenient! Even with the very close proximity to the airport we were not disturbed by plane noise. Vey homey feel. Grab and go breakfast could have used more choices, but the coffee was very good and always available. We spent a week in two rooms and had no complaints during our stay.

Close to airport--very good front desk staff--A+ experience

I left my I phone charger in room walked to airport and didn't have it. Called when got to destination and there was no trace of my charger. Come on folks. I won't stay in a place where housekeeping is allowed to keep what is found in rooms. I travel a lot and have experienced trustworthy staff. Disappointed

My stay in this hotel is very comfortable. Looking at the airport with the mountains on the background.

I needed a place to stay overnight before taking the ferry to Haines, AK. This hotel served my purpose.

I was only here for 2 nights, but they were loud nights with ball teams staying in hotel and unchaperoned, though it seems. There was also a guest fighting with girlfriend or wife who had locked him out of room and he carried on screaming and crying for well over a half an hour without anyone from hotel staff doing anything about it. All the noise continued well after 10:30 pm with kids (teens from ball teams) yelling, screaming and carrying on in hallways. It is difficult, because I thought things had changed from last stay a few years back.

Very friendly, free shuttle service, walking distance to the airport even with luggage, 24 h tea and coffee, no restaurant in the hotel but close

Staff Friendly, Offered credit on room fees when we checked out early. (No fault of theirs - our plans changed). Beds needed vacuumed underneath. Found stray sock, salt container, popcorn under them. Tile & laminate floors need the gunk scrubbed out of the corners. Kitchen area clean.

Pretty standard room for an Extended Stay. Extremely close to the airport. They didn't have a driver for their shuttle to downtown and didn't seem too sorry about it and had no alternative ideas as to how to get there, so maybe that is a regular occurrence. Which is pretty terrible as it is far away from anything that isn't the airport or another hotel.

Good,will recommend more cleanliness for the rooms

The hotel did a Great Job resolving the problem. The rooms we received were acceptable other than putting up with rooms that have been smoked in. The problem I requested 2 room, each room to have 2 beds to accommodate 4 adult males. Construction males are a lot like solitary loving Alaskan Bears - they do not share nests. The reservation was made for 2 rooms with a king in each room - not good. As I said the Hotel Manager was helpful and arranged 2 rooms with 2 queen beds in each room. I will using the hotel again but I do not think I will use the chat page for support.

Very clean. Walking distance to reasonable restaurants. Close to airport, yet quiet at night. Good noise policy. Need to rent a car to get to downtown Juneau. If you plan on renting a vehicle anyway, it is a great deal.

staff very friendly. rooms are nice, comfortable and well stocked. I did encounter a few issues on this stay. I called for a pick from the airport sometime after 10pm only to be told their driver was off duty. the hotel is across the street from the airport and takes a minute to walk over (I just preferred not to because of the snow and my luggage). upon arrival, the sign at the front desk indicated shuttle service available until 11pm. the cleanliness of the room was ok except for dirty chairs at the table (looked like dirt or salt from outside) and hairs in the tub. I have stayed at this hotel before and will probably use it again in the future as these issues aren't normally encountered during my visits. I am usually in Juneau only for 1 night at a time traveling through.

Not good. Poorly cleaned rooms, minimal service, and disengaged staff.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 1 King Bed, Smoking

King 1 | Sleeps 2

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Studio, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Extended Stay America - Juneau - Shell Simmons Drive

Everyone (12) Couples (5) Business (9) Family (6) Other (2) Friends (1)
2
Everyone

Ten nights in Alaska. Nine beds were super, this one was not and needs replacing. Across the street from airport made it handy.

By , from arizona on Aug 20, 2017

Review comment responded on Aug 22, 2017

Cathy, thank you for including us in your travel plans. It’s nice to know our close proximity to the airport was convenient for your needs and that you liked our helpful associates. However, we are sorry that we were not able to provide you a good night’s sleep. We regret the inconvenience caused and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager

4

nice hotel for business travelers.

Everyone

My three night stay was very nice and quite affordable... The staff was excellent and the room was comfortable and exactly what I needed for conducting business in Juneau. I will stay there again when I return.

By , from Las Vegas, NV on May 15, 2017

Review comment responded on May 17, 2017

John, thank you so much for your excellent review of Extended Stay America - Juneau - Shell Simmons Drive. It’s our pleasure knowing you had an enjoyable stay and that you were impressed with your comfortable room and our helpful associates. Your feedback is much appreciated. Please come back and see us again soon. Sincerely, General Manager

4
Everyone

It was very nice. The staff was very helpful and accomodating

By on Apr 12, 2017

Review comment responded on Apr 14, 2017

Thank you for including Extended Stay America - Juneau - Shell Simmons Drive in your travel plans. We are delighted to read you had a great experience and that our associates made such a wonderful impression. I will definitely share your compliments with them. Thanks for the glowing feedback, and we hope to see you again soon. Sincerely, General Manager

4

fine, close to airport

Everyone

Stayed because it offers rides to the ferry and the airport

By on Aug 29, 2016

3

close to airport

Everyone

Convenient location - close to airport and bus line which was nice since I was visiting without a car. The staff was very friendly and helpful and it was nice to have a kitchenette. The walls were thin and it was sometimes a little noisy but otherwise a decent, lower budget place to stay.

By on Jul 26, 2016

3

great location in juneau

Everyone

My family with two small children loved the pool, and liked the proximity to the airport, a short walk across the street. Also it was away from downtown, but very close to beaches and glacier park. It was easy to obtain all you need for the kitchen, and other convenience items from the helpful staff. The pool was clean and plenty of towels. The room had no working air conditioning controls, which was odd.

By , from San Jose on Jul 21, 2016

4

extremely convenient!

Everyone

Although a very slow check-in, the location (right across from the airport) was extremely convenient! Even with the very close proximity to the airport we were not disturbed by plane noise. Vey homey feel. Grab and go breakfast could have used more choices, but the coffee was very good and always available. We spent a week in two rooms and had no complaints during our stay.

By , from Lower 48 on Jul 21, 2016

4

very good staff

Everyone

Close to airport--very good front desk staff--A+ experience

By on Jul 15, 2016

3

close to airport

Everyone

I left my I phone charger in room walked to airport and didn't have it. Called when got to destination and there was no trace of my charger. Come on folks. I won't stay in a place where housekeeping is allowed to keep what is found in rooms. I travel a lot and have experienced trustworthy staff. Disappointed

By , from alaska on May 13, 2016

4

nice hotel convenient for any transportation

Everyone
Taken from the hotel parking lot

My stay in this hotel is very comfortable. Looking at the airport with the mountains on the background.

By , from Nutley, NJ on May 6, 2016