African Pride Melrose Arch Hotel

Prime location, close to main roads god travelling and of course melrose arch itself. Staff were very professional, accommodating and kind. Business paradise and very aptly located for various daily excursions

I stayed here recently for two nights. The hotel is located in Melrose Arch and surrounded by wonderful restaurants, bars, and shops. Service effort is great but staff need a bit more training (not up to Marriott standards). Room was well equipped and very comfortable. Shower and bed excellent. There is no gym in the hotel - guests can pay $25/visit to use the nearby Virgin Gym (which is unbelievable.) I would recommend and stay here again.

After Travelling through some pretty sterile hotels for business, I was so pleased to report that the African Pride at Melrose Arch gave me the friendliest and most supportive, helpful stay in a Long time. Melrose Arch itself is pretty sterile with the security cordons and the high end mall, fashion stores and food outlets. The hotel though has some interesting quirks (the location of the in room safe is one!), some cute nooks, fires and a chilled lounge but most importantly Super friendly people. From Thembi who greeted me each morning at breakfast with a big smile, a laugh and coffee to Kaybee and the travel desk team who sorted out my Soweto bike tour and daily shuttle cars to the office (safe and reliable). The restaurant is good, if quiet in May's slower winter season, and the restaurants and bars around the hotel are easy to walk to. The mall, complete with basic things like an ATM and pharmacy etc is less than a 5 minute walk within the security perimeter. The rooms are good, enough space for a Fitstar routine (given there is no gym in the hotel) and each has a range of pillows, which is great since not all hotels provide the options. Couple things I saw but did not use: There is plenty of conference space, the outdoor pool is not heated.

The hotel location within the Melrose Arch precinct is great. It's a very upmarket location with lots of great restaurants. The staff at the hotel are generally of a high standard, friendly and helpful. The rooms are clean and well maintained. I dislike their plastic feeling floors in the room but that's a personal thing. The rooms are well decorate and I love the "safe behind the painting" in the room. Breakfast at the restaurant is well laid out and generous. The dinner we had there was pretty average and the only reason we are there was because we were too tired to go out. But frankly there are some many good places to eat nearby i wouldn't bother with the restaurant for an evening meal. The in house bar is a great place to end you day. It has a pool table as well. If you are there during weekdays, well worth getting a shoeshine but the gentlemen at the entrance. Great job and good price. Don't forget to tip! Some minor issues with small minibar charges and laundry charges that were incorrect were quickly fixed at checkout once I pointed them out. I would have rated the hotel a 4 but for the travel desk. We booked a day tour outside of Johannesburg with them. There was a misunderstanding about the tour time; they informed us it was an hour earlier than what is actually was (told 5am but it was actually 6am). No big deal but we basically waited around for an hour which could have been otherwise spent doing something useful. The driver was not provided with adequate information about the meeting point for the tour. We nearly missed the tour because of this. Again not a big deal since everything worked out but the fact that all these mistakes occur when you are paying the hotel a significant markup ( I guess 200-300% mark up on the prices) to make the arrangements I would expect far far better quality of booking. I could have booked the same thing for a fraction of the price but relied on the hotel because it was a simple and time effective solution. Too bad they didn't do a great job. I wouldn't use the travel desk again though I would happily stay at the hotel.

Very nice hotel in trendy Melrose Arch area in Johannesburg. Rooms are good size and comfortable beds. Quiet too. Nice pool and pool bar with plenty of seating- lounges, tables, bar stools. Helpful in arranging tours. Part of Marriott so we booked on reward points. Several nice restaurants very close to hotel. Safe area.

We came to Joburgh for business and stayed 3 nights. The hotel is perfect for that purpose, located in a very safe compound gives easy access to nice shops and restaurants, walking in the area is pleasant and the hotel is very well kept. The rooms are large and pleasant. The staff is helpful. It makes it a very good city hotel and excellent value for money. Highly recomended.

We traveled to South Africa for the first time going first to Cape Town and then to Tangala Safari Camp in the Thornybush reserve. We planned a day to "decompress" in Johannesburg before the long flight back. We selected the African Pride Melrose Arch Hotel in large part because we are Marriott Rewards participants and we had points. We really didn't know what to expect other than a typical, midlevel hotel. We were completely wrong. The African Pride Melrose Arch Hotel is superior in every measurable way. The staff was exceptionally gracious and accommodating and friendly beyond description. The Hotel itself is a rare jewel. Not only was it one of the more upscale hotels we have stayed in but it was exceptionally maintained. Everything about the hotel was superlative. As a small indication, we were not leaving until late in the day following our arrival. We planned to check out, leave the bags with the concierge and meander about until needing a taxi to the airport. The hotel gave us a "late" check out of 4:00 pm. We left from the hotel to the airport facing a 17 hour flight much more prepared than we expected to be. If we are ever in South Africa again, we will stay at the African Pride Melrose Arch again, for a longer stay. We have traveled through out Europe and the US and the hospitality of the African Pride Melrose Arch Hotel has not been exceeded by any other hotel at which we have ever stayed.

Stayed for 2 nights. The room is nice but probably close on 15 years old now and looking tired. Complained 3 times about bed, nothing done. King size bed is 2 singles pushed together but no sheet to stick the 2. So beds kept separating at night. Service at pool non existent, took 2 hours to get food and drinks. Only 1 person working. Pool dirty and tables in pool packed with used glasses and plates. Understaffed and disappointed

After hours of travel from the US, we arrived at the African Pride and were greeted by the loveliest and most accommodating staff. They did all the thinking for us. We took advantage of their car service for visits to the Apartheid Museum and Constitution Hill. The concierge was very helpful and the drivers were very professional. It cost more than uber, but we were not disappointed. The room included complimentary water, M&Ms and rubber ducks. What more could you ask for!