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Four Seasons Hotel The Westcliff, Johannesburg

5.0 out of 5.0

Recent guest reviews

1) LEFT ABANDONED in Pretoria after midnight by hotel limousine service - despite confirming (twice) with the hotel reception and concierge that the hotel car service would “definitely be available after midnight” (exact words used and confirmed with the reception and concierge) to collect us from a wedding reception that as members of the bridal party we had no clear understanding of when it would end, Nor could we leave early. The driver Nor the hotel told us of any change to this until an hour after we were dropped off at the wedding, when the driver entered the wedding and told me his boss wanted to speak with me. I took his phone only to be told by the ‘boss’ of the car service that his Drivers finish at 11pm or midnight at the latest and we would have to find alternative transportation. No solution was offered by the hotel, leaving us stranded in an unknown place with questionable levels of public safety. I found this unforgivable from a five star hotel. 2) OFF TUNA & FOOD CROSS CONTAMINATION and dubious food handling practices - I ate at Four Seasons brunch smorgasbord which was highly recommended by the check-in staff. I ate seared tuna, beef carpaccio, salads, and sushi. After the wasabi and soy sauce that I had soaked a piece of tuna in my mouth had passed, I was left with clear taste of off tuna which I immediately spat out into a bowl and rinsed my mouth out with sofa water. The tuna slices I had selected where off...... I’d suggest food handling practice of refining the tray before all slices have been taken means there are some slices in that tray that have been there for an unknown period of time at room temperature. More over, the tray of cooked prawns is located next to the seared but still 2 inch square slices of raw tuna, also aside a tray of seared beef carpaccio. Serving utensils for all of these where being cross utilised by patrons resulting in cross contaminating each tray. All trays where in ambient temperature heat, at temperatures perfect for bacteria to develop. Mishandling of raw and cooked foods allows bacteria to grow. The temperature range in which most bacteria grow is between 40 degrees F (5 degrees C) and 140 degrees F (60 degrees C). Raw and cooked foods should not be kept in this danger zone any longer than absolutely necessary. 3) NOT A RESTFUL EXPERIENCE - Load noises like furniture being moved or construction repairs above our room that security could not detect (these were so load I doubt the security officer even left his chair to investigate), however after the second complaint call some time later, there was load local language raised voices which coincidently brought the load noises to a stop, and we could finally get some rest. This was a $2,500 two night stay that in all fairness was a disastrous experience! The verbal apology from the manager upon our departure also somewhat perplexing given most of the above issues are ‘systematic’ failures of the hotels management, and not accidental mistakes by an individual staff member. To also request I contact him before I stay at another Four Seasons hotel, seemed odd that he would think I would want to waste one more dollar on a hotel chain tolerating such poor standards of customer experience. I travel extensively as a working professional, expending some US180k last year on travel alone (just for myself - not my team), so I’m not unaccustomed to hotels and the reasonable expectations of the standard to expect. This is also my first ever review of such a nature, which I displays the extent of my surprise a five star hotel chain would allow such practices. Needless to State - I won’t be booking a room at a Four Seasons Hotel again.

Came here on business visit. It’s on the Westcliff hills. Views are to die for and the staff is very hospitable. The hotel is world class with every facility being unique and offering outstanding services

I love this hotel. But the food needs some improvement- has very little taste. The breakfast is great though. The staff is amazing. It’s very peaceful for a somewhat city hotel. Make sure to visit the spa.😍

We used the Westcliff as base camp 1 for our Safari trip. Two days to acclimatize to the time difference from the US to Johannesburg proved valuable. The Westcliff is a little quirky for a Four Seasons. Its our understanding the property was an upscale rental property until the Four Seasons took it over. So the properties have garages beneath them and the like that are now used for storage. Nevertheless, it is a quaint property enthusiastically maintained by first rate employees who will learn your name before you go and as they address you personally with warm greetings. We didn’t need much as we were just there to relax and wind down, but it didn’t stop them from checking in regularly to make sure everything was perfect. Messages were great and we had two fine meals at the less formal Flames restaurant. I am now a big fan of black rice. Thank you for being the perfect hosts for the first days of our adventure!

Top notch, as expected from Four Seasons. Staff are very friendly and attentive. Rooms are superb, very spacious, clean and modern. Restaurants are excellent. Highly recommended. Go for the Week End Brunch!

Four Seasons at its best. Must say we were very skeptical before our trip as reviews on trip advisor was mixed, but must say our stay was superb. Having landed at 7 am, was promptly picked by the hotel limo. Got our room by 8.30 am which was a plus plus. An early check in that too 4 hours before check in time on a Good Friday was a real treat for us post a long flight from Singapore. The hotel has an excellent bar, morning breakfast area and a lovely dinner venue. We spent the entire day the property and must say the service of the staff was top notch. We took a couples spa which was part of our room package and was delighted by the experience.

The staff were excellent , made our stay comfortable and peacefull The location and the view is perfect All restaurants and the food were very much satisfying Room decoration were very elegant yet not over exagerated

I recently stayed st this property on a short layover in Johannesburg. Good service and attentive front desk staff awaits at the Four Seasons West Cliff. The services at the hotel’s spa was also very good. After a long journey, a massage was a good way to unwind. Next to the spa is the gym, which is small but well equipped and available 24 hours. We had dinner at the View restaurant. The service was slow due to large party in the dining room. Management apologised and offered us a bottle of wine. The service at breakfast was remarkably better. I found the rooms at the hotel to be dated and in need of refurbishment. You can especially see this in the bathroom.

This place is pretty much faultless. Everything worked with breathtaking efficiency, and without exception the staff were terrific; friendly, accommodating, knowledgeable and efficient. Check-in and check-out was a breeze, as was everything else (including car parking, taking care of luggage, restaurant and spa bookings, and general advice and help). The views from the restaurants are amazing, and allowed me to see a side of Johannesburg that I didn't think existed. Service in the bar areas was also excellent, with no waiting around. Our room (804) was fabulous; large and incredibly comfortable. The amenities were also excellent, and included large bars of soap (rather than those fiddly, button-sized efforts that you get in many places). There were also USB charging ports and plug sockets to fit pretty much any country's plugs. All in all, top class. And I will definitely stay here again on my next trip down here. I'm also now looking at Four Seasons in other locations.

The property and the staff on campus were great once you made it to the hotel. The difficulty we had was getting our reservations. We had to repeat this process many times and I believe this caused quite a bit of stress on the bride and groom. To be fair, the property was clean and well maintained. We were just hoping to have an easier time finding our reservations as we were coming internationally for a wedding.

67 Jan Smuts Avenue Randburg Gauteng

Hotel highlights

  • Walking distance to Johannesburg Zoo
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Johannesburg Zoo is a short stroll from Four Seasons Hotel The Westcliff, Johannesburg, and other popular attractions like South African Museum of Military History are within a couple of miles (3 km). This 117-room, 5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 2 restaurants. It's also close to Museum Africa and Parkview Golf Club.


Dining

Enjoy the garden views at Flames, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Full breakfast is offered for a fee each morning from 6 AM to 11:30 AM.


Rooms

Four Seasons Hotel The Westcliff, Johannesburg's 117 air-conditioned rooms provide refrigerators, minibars, and coffee makers. TVs come with satellite channels, and free WiFi keeps guests connected. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free newspapers, free bottled water, and safes are also available.


Property features

Guests of Four Seasons Hotel The Westcliff, Johannesburg have access to a full-service spa, 2 outdoor pools, and a children's pool. There's free valet parking, and an airport shuttle (available 24 hours) for ZAR 950 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour fitness center, a rooftop terrace, and free WiFi in public areas.

Room options

Garden View Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Panoramic View One Bedroom Suite

King 1 | Sleeps 3

Garden View Premier Room

King 1 | Sleeps 3

Suite, 1 Bedroom

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

70.0% of guests recommend this hotel

Total of 717 reviews