The hotel is in terrible condition. The staff is awful. They lied to us . We booked a triple room but when we arrived they gave us a double room. Upon asking they said they do not have anything else when we asked for a refund they offered a four-bed room when we reached there we found the room had water leakage, the whole carpet was wet and musty . We were getting late so we accepted a two-bed room with a condition that they will change the room next day. A 3rd bed was put in which made the room very cramped leaving barely any space to move around . The bathroom had hair on the floor and in the shower. The telephone shower head attachment kept falling off. The first time when I opened water for shower it came out muddy with grains of sand . Water took forever to adjust the temperature and become clean . Next day when we came back we were told there were many new check-ins so they wont change the room There was a new person at the desk who said they know nothing about any room change despite of the person in the morning even telling us what room #. There was a new person at the front desk every night who was ruder than the night before . They did nothing about the room every time saying talk to the management but giving us nothing to reach them. Final day we were told deal with Expedia... we can’t do anything. All in all horrible front desk staff and terrible condition of hotel. Took more money for a triple room but scammed us with a room for two. BIG CHEATS....RUN RUN RUN
for those looking for views of Old City, or location at Mount of Olives, this is the choice. stay is pleasant, neighborhood is clean
Excellent location for siting in the restaurant and look at the old Jerusalem!
Initial fears due to the significantly lower price proved to be unfounded. This small hotel has excellent staff who represent well the hospitality of the Palestinian culture. The view of Jerusalem is really panoramic. There is always a natural breeze that makes air condition unnecessary. Room comfort is commensurate with its two star rating: the rooms and the bathrooms are small and the first one we were assigned to had some damage on the doors and a carpet that was not attractive. There are more spacy rooms on the non panoramic side of the hotel however they lack air condition and the natural breeze. All in all I would register again in this hotel if I were to return to Jerusalem.
rooms are spacy but located in Arabian area, a bit too far for a walk from Darmascus Gate where there's a van service but infrequent. only a small vandor-like grocery available nearby, no other choice at all if you didn't prepare for what you need in downtown. it seems to me they don't change the sheet everyday or even there's no sheet at all. the staff is helpful in english especially in this area. they conceded the hotel really needs a renovation before it attracts more foreign travelers even for budget ones.
Jerusalem Panorama Hotel places you within a 15-minute stroll of popular sights such as Temple Mount and Mount of Olives. This 65-room hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi.
Start your day off right with a free buffet breakfast, served each morning from 7 AM to 9 AM. This hotel is home to a restaurant and a bar/lounge.
Jerusalem Panorama Hotel's 65 rooms provide safes and desks. Guests can expect free WiFi and 22-inch LCD TVs with cable channels. Housekeeping is available once per stay.
Jerusalem Panorama Hotel features free WiFi in public areas, conference space, and a business center. Airport transportation is made easy with an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include express check-in, express check-out, and a terrace.
The hotel is in terrible condition. The staff is awful. They lied to us . We booked a triple room but when we arrived they gave us a double room. Upon asking they said they do not have anything else when we asked for a refund they offered a four-bed room when we reached there we found the room had water leakage, the whole carpet was wet and musty . We were getting late so we accepted a two-bed room with a condition that they will change the room next day. A 3rd bed was put in which made the room very cramped leaving barely any space to move around . The bathroom had hair on the floor and in the shower. The telephone shower head attachment kept falling off. The first time when I opened water for shower it came out muddy with grains of sand . Water took forever to adjust the temperature and become clean . Next day when we came back we were told there were many new check-ins so they wont change the room There was a new person at the desk who said they know nothing about any room change despite of the person in the morning even telling us what room #. There was a new person at the front desk every night who was ruder than the night before . They did nothing about the room every time saying talk to the management but giving us nothing to reach them. Final day we were told deal with Expedia... we can’t do anything. All in all horrible front desk staff and terrible condition of hotel. Took more money for a triple room but scammed us with a room for two. BIG CHEATS....RUN RUN RUN
for those looking for views of Old City, or location at Mount of Olives, this is the choice. stay is pleasant, neighborhood is clean
Excellent location for siting in the restaurant and look at the old Jerusalem!
Initial fears due to the significantly lower price proved to be unfounded. This small hotel has excellent staff who represent well the hospitality of the Palestinian culture. The view of Jerusalem is really panoramic. There is always a natural breeze that makes air condition unnecessary. Room comfort is commensurate with its two star rating: the rooms and the bathrooms are small and the first one we were assigned to had some damage on the doors and a carpet that was not attractive. There are more spacy rooms on the non panoramic side of the hotel however they lack air condition and the natural breeze. All in all I would register again in this hotel if I were to return to Jerusalem.
rooms are spacy but located in Arabian area, a bit too far for a walk from Darmascus Gate where there's a van service but infrequent. only a small vandor-like grocery available nearby, no other choice at all if you didn't prepare for what you need in downtown. it seems to me they don't change the sheet everyday or even there's no sheet at all. the staff is helpful in english especially in this area. they conceded the hotel really needs a renovation before it attracts more foreign travelers even for budget ones.
