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Mercure Serpong Alam Sutera

4.0 star property
Family-friendly hotel with bars and a fitness center

Choose dates to view prices

Photo gallery for Mercure Serpong Alam Sutera

Building design
Breakfast, lunch, dinner served; international cuisine
2 bars/lounges, lobby lounge
2 bars/lounges, lobby lounge
Minibar, in-room safe, desk, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Room service

Explore the area

View in a map
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Banten, 15325
  • Place, Living World
    ‪6 min walk‬
  • Place, Summarecon Mall Serpong
    ‪4 min drive‬
  • Place, Aeon Mall BSD City
    ‪10 min drive‬
  • Airport, Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪18 min drive‬

Room options

View all photos for Privilege, Double Room, 1 Double Bed

Minibar, in-room safe, desk, iron/ironing board

Privilege, Double Room, 1 Double Bed

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Queen Bed

  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Twin Room, 2 Twin Beds

Privilege, Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, iron/ironing board

Privilege, Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Twin Beds

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed, Pool View

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Queen Bed, Pool View

8.0 out of 10
Very good
(1 review)
  • 280 sq ft
  • Sleeps 3
  • 1 Queen Bed

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About the neighborhood

South Tangerang

Mercure Serpong Alam Sutera places you next to Living World and within a few miles (5 km) of other popular attractions like Summarecon Mall Serpong. This 171-room, 4-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Living World - 6 min walk - 0.4 miles
  • Summarecon Mall Serpong - 4 min drive - 1.8 miles
  • Scientia Square Park - 7 min drive - 3.6 miles
  • Indonesia Convention Exhibition (ICE) - BSD City - 9 min drive - 5.3 miles
  • Aeon Mall BSD City - 10 min drive - 5.5 miles

Getting around

  • Serpong Rawa Buntu Station - 11 min drive
  • Soekarno-Hatta Intl. Airport (CGK) - 35 min drive

Restaurants

  • ‪Haidilao Hot Pot - ‬2 min walk
  • ‪Saigon Delight - ‬3 min walk
  • ‪Zenbu House of Mozaru - ‬3 min walk
  • ‪Sinilagi - ‬2 min walk
  • ‪Auntie Anne's - ‬2 min walk

About this property

Mercure Serpong Alam Sutera

Family-friendly hotel with bars and a fitness center
Mercure Serpong Alam Sutera features an outdoor pool, a children's pool, and a gym. There's free parking, and an airport shuttle (available 24 hours) for IDR 363000 per vehicle one-way. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a 24-hour business center.
Guests can expect free WiFi and LED TVs with cable channels. Bathrooms have hair dryers, free toiletries, and slippers. Minibars, coffee makers, and safes are also available. Housekeeping is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free shopping center shuttle
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; IDR 208,000 for adults and IDR 104,000 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Maniz Pool Deck
  • Mint & Pepper
  • Mocca

Things to do

  • Children's pool
  • Free bicycle rentals
  • Games
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • 5,920 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 4 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 16 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for IDR 450000.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 208000 for adults and IDR 104000 for children
  • Airport shuttle fee: IDR 363000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

Property is also known as

Alam Sutera Serpong
Mercure Alam Sutera
Mercure Serpong
Mercure Serpong Alam
Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel Tangerang
Mercure Serpong Alam Sutera Tangerang

Frequently asked questions

Is a free cancellation option available at Mercure Serpong Alam Sutera?

Mercure Serpong Alam Sutera offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Mercure Serpong Alam Sutera?

As of Oct 12, 2025, prices found for a 1-night stay for 2 adults at Mercure Serpong Alam Sutera on Oct 26, 2025 start from $51.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Mercure Serpong Alam Sutera?

This hotel is located in South Tangerang, just steps from Living World. You'll also find Summarecon Mall Serpong and ITC BSD within a short drive.

Will I be able to park at Mercure Serpong Alam Sutera?

Yes, self parking is offered for free at the hotel.

Is there a spa at Mercure Serpong Alam Sutera?

Spa services at the hotel include massages.

Does Mercure Serpong Alam Sutera have a casino at the property?

No, Mercure Serpong Alam Sutera doesn't have a casino.

Is there an indoor pool at Mercure Serpong Alam Sutera?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Mercure Serpong Alam Sutera good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a poolside restaurant.

Does Mercure Serpong Alam Sutera have a hot tub?

No, this hotel doesn't have a spa tub.

Does Mercure Serpong Alam Sutera have a restaurant that serves breakfast?

Yes, Mercure Serpong Alam Sutera serves buffet breakfast for a surcharge each morning at Mint & Pepper.

Does Mercure Serpong Alam Sutera allow pets to stay for free?

No, pets and service animals aren't allowed at Mercure Serpong Alam Sutera.

Does Mercure Serpong Alam Sutera have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Mercure Serpong Alam Sutera?

The closest major airport to Mercure Serpong Alam Sutera is Soekarno-Hatta Intl. Airport (CGK), which is 17.1 mi away (35 minutes by car). Another top airport is Halim Perdanakusuma Intl. Airport (HLP), which is located 23 mi away (63-minute drive).

Can I book a room with a balcony at Mercure Serpong Alam Sutera?

No, there aren't any guestrooms with balconies at Mercure Serpong Alam Sutera.

Does Mercure Serpong Alam Sutera have a wedding venue?

Take advantage of the wedding venue at Mercure Serpong Alam Sutera if you plan to say "I do" during your trip.

Reviews

Mercure Serpong Alam Sutera Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 135 out of 282 reviews
Rating 8 - Good. 106 out of 282 reviews
Rating 6 - Okay. 30 out of 282 reviews
Rating 4 - Poor. 6 out of 282 reviews
Rating 2 - Terrible. 5 out of 282 reviews

Reviews

4/10 Poor

Noble

Liked: Staff & service
Disliked: Property conditions & facilities
Room with shower that has no cold water (not safe). Room was changed 2 times. Still some amenities didn't work. Noisy as it has construction in the property. Hotel should be more transparent of the construction.
Stayed 1 night in Jul 2025

10/10 Excellent

Haikal

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Ted

Liked: Cleanliness, room comfort

Great place

My stay was wonderful. My room was comfortable and had a good night sleep. I really loved the pool and the gym. The staff was amazing. The staff near the pool was excellent and alway attentive. Location is great and feels safe. The hotel is near a mall and many restaurants and shopping which makes it very convenient. I would stay here again.
Stayed 9 nights in Jan 2025

10/10 Excellent

Marle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Foo yin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient and cheap rate.
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort

Good location

Location is good but the rooms are looking tired. Room is not that clean but that could be due to the older fixtures. Not enough lights in room making it too dark for work. Desk light is not bright at all. Breakfast have dropped in standard.
Stayed 3 nights in Jan 2025

8/10 Good

Fatema

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Answer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

YEN SHEN

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is not far from airport and walkable distance to shopping mall.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property immaculately clean, great food all combined with an amazing staff from the front desk, the concierge to the housekeeping staff.. This hotel is my home away from home every time I work in Jakarta..
Stayed 6 nights in Aug 2024

10/10 Excellent

Kie Ging

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s by walking distance to have lunch and dinner. Transportation is by taxi easily to get. It has a safe environment. The hotel price is reasonable, the draw back is that it’s non-refundable.
Stayed 3 nights in Jul 2024

10/10 Excellent

James

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were very friendly and call us by our names
Stayed 6 nights in May 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service

Convenient location

Location was convenient for me as the office is near to the hotel. Room was clean but sheets smells. Was out early and back late (due to traffic) and hence did not notice that I have to indicate if I want the sheets changed until the last night. Breakfast was alright in selection but it was tasty to me. Other meals taken in the hotel is good but a bit on the high side. Overall service was good.
Stayed 4 nights in Apr 2024

10/10 Excellent

HARIADI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great amenities. The restaurants and shopping mall just across the road.
Stayed 3 nights in Feb 2024

8/10 Good

Young Cherl

Liked: Cleanliness, staff & service
near to shopping mall
Stayed 3 nights in Oct 2023

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Turmudji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Stephane

Business traveler
Liked: Cleanliness, staff & service, amenities
The overall quality of the hotel is high, but the low water pressure of the shower and the difficulty to adjust the water temperature were a bit annoying.
Stayed 3 nights in Aug 2023

6/10 Okay

Chong, Kuala Lumpur

Stayed 2 nights in Jul 2023

6/10 Okay

Vincent

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities

Disappointment

Room maintenance not up to standard. Power failure on check-in and aircon failure after power repair. Changed room with problem of Aircon not controllable, freezing and Refrigerator not cold but noise very disturbing.
Stayed 3 nights in Jun 2023

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Yan

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great location. Fantastic staff and facilities. Unfortunately the room feels a bit dated. Bed sheets and bathroom generally were not too clean.
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great short stay.

Great short stay with mum.
Stayed 2 nights in Feb 2023

8/10 Good

Alessandro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal ist sehr freundlich und sehr hilfsbereit und hat mir bei allen Angelegenheiten geholfen.
Stayed 9 nights in Feb 2023

2/10 Terrible

Tan

Business traveler
Disliked: Staff & service
Stayed 4 nights in Nov 2022

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