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Recent guest reviews

We are not the kind of people that like to complain,but our first room was terrible! Air conditioning was noisy and not able to keep room cool. We had 2 DOUBLE beds with uncomfortable mattresses. It was very hard to get water left for us in our refrigerator )t was supposed to be filled every day) ,along with toilet paper for the bathroom. The food was ok,but nearly all of the dishes were covered with red,green,or mole sauces. the fresh grilled fish was good tho,and was most of the other food specially prepared.

The beach the room was great only thing that would be better if they were cleaned earlier

We love it, the staff is amazing, we have been staying there , this is our 10th year, this year the food was disappointing, we have always bragged about it, and this was very bland, less variety, same over and over and quality was way down

Too old and locally populated, ok for the price. Not what I expected

Nice water show I like it ..Friendly people, I would highly recommend it.

Nice facilities but the wifi, very good on general, definitely going back next vacations, nice hotel staff

We arrived at the Tesoro at 11 am. We were informed that we could not check into our room until 3 pm and to go have lunch and relax by the pool. There were no chairs to sit in and the line for the food and bar was extremely long. We were told that there were 170 people checking out on Monday. The remainder of our stay was fine. We got good service and the food and drinks were good. This hotel has a lot of Mexican families that stay on the week-ends. My daughter and I had stayed at this hotel over New Years a couple of years ago and had a great time. I was a little disappointed with this stay. I would try it again.

Beware, sewer smells ba drains, a/c, remote, safe, shower & no hot water. Asked other quests same problems. Pool chairs taken at 6:00 am by full time quests, both pool & ocean huts. Ocean not swimmable, red & Blk flags everyday told by staff. Food was OK for 5 days then had to walk across street to restrauants. Pool snack bar horrible, ran out of food everyday. Hotel sells day passes, so tons of kids Would not recommend

Friendly staff and clean rooms,but very noisy at night with nearby disco until 3:30 AM. Air conditioning was noisy and ran consistently just to keep up but never did get very cool. Water was shut off most of an afternoon for some unknown reason. Very nice clean pool....but NO swim up bar. Once the bar opened at 11:00 service was slow to order drinks.....they need more than 2 or 3 guys working!

Room is Ok a 3, shower cold water at 7pm tasteless food, they water down everything like sour cream, nacho cheese, drinks are just cheap alcohol. Snacks were old like the pizza. Kids club no schedule activities and girl texting my son experience. Kids club and Gym odor is like mold ordor. 2 Towels got stolen from the beach chairs. I had to pay $20 each. NO FREE WIFI. Show was funny. No activities, they have a schedule but they dont do. Room was not super clean, they change the AC to high and my husband and daughter got sick. Massage down some hotels $10 compare to $120 in hotel. Check in was ok.

We have been staying at the Tesoro for 7 years, wonderful place, quiet, but yet has everything we could want.

21st year in Ixtapa so we like the weather and the area. (first time at Tesoro) Hotel is just what other reviews say (some good some bad) good staff buffet is OK (not as good as some others) sit down dinner very good (but we eat out at local and Zihu restaurants most nights) drinks not top shelf liquor, many people on weekends some rooms have been upgraded, ours was old and needed upgrading but bed was comfortable. If you're looking for a 3.5 star and above don't go there. If you can get a good rate and top notch food or drink is a must then it's OK. If the rate was great (like we had this year) we could put up with it again but we'll shop around next winter.

We spent two weeks at the Tesoro from Feb. 6th to Feb 21st. I think the staff at the hotel is amazing especially Patsy and Andrades in the dining room. Our room was on the 4th floor with a beautiful view. However this year we were next to a privately owned condo and they were smokers. Our room always smelled of smoke and that was not good as both my husband and I have sinus issues. I think the hotel was way too crowded this year and there was absolutely nothing quiet about the hotel grounds. The swimming pool should not be open as early as the start of breakfast or as late as the supper hour. There were screaming kids from sun up to sun down and no quiet ever. Also there was smoking allowed every where you walked outside on the grounds although the hotel said it was non smoking. Finally on the next to last day they made the smokers go to the farthest end of the pool after we smelled the smoke from early breakfast and lunch and supper every day. Our first year was defineately quieter and there wasn't nearly the smokers. I would suggest that the smoking issue be taken care of and also a break in the action at the pool. The locals and their children were polite most of the time but their was never a quiet moment. There was never a time to sit at the pool or use the pool due to at least 100 people and screaming children all the time. The best part of our stay this year was the view and the staff who are the best we have found in Ixtapa so far. Even though we are going to a hotel next year that is not all inclusive I would still recommend the Tesoro based on the value, the location and their wonderful staff.

This was my third stay at the Tesoro in as many years. Just can't say enough about this place! Perfect location, outstanding service, best food of any AI I have stayed at in my 10 plus visits to Mexico. All of the staff is amazing, so friendly and attentive, they genuinely care about you and your stay here.

Food was bad, No A/C in the lobby area, pool overcrowded, rooms remind me of a cheap motel in California, the only place we enjoyed was Las Gatas beach.

First stay at this hotel - 16th in Ixtapa. Purchased package July 2014 @ deep discount. Arrived 2:00 p.m., got room key at 3:00 - 2nd floor room, direct view to the ocean, no towels in room, couldn't get safe key to work. Call to help resulted in towels immediately, but longer for someone to show us safe operation. Also connecting door not locked, but told "no problem" as supposedly adjoining side was blocked off. We expect a somewhat musty smell when staying at a beach hotel but this was SEVERE and continued for about 10 days into our stay. Wife finally stopped sneezing, as she must be allergic to mildew. Room freshly painted but air ducts very dirty. Furnishings old and very basic, bed was actually pretty good. Fridge held 2 bottles of water and 3 sodas. We did ask for diet soda and received it most days. Only one outlet in room for charging phone, iPad, etc. and had to unplug clock to use it! No ice machines anywhere in hotel - had to go to bar or restaurant for ice. Grounds/décor very bland - everything beige, not inviting. Food and bar selections exceptionally limited - low-cost liquor and food ingredients. No availability of select brands. Lobby bar open at 6 p.m. very basic - pinas, margaritas, beer, tequila, generic wine, very few other drinks available - e.g. no cosmo, martini, etc. Glasses everywhere and plates in buffet very small - deliberately designed to limit consumption? Or costs? or Waste? Bar staff and setup - only one bartender outside for walk-up service, where lines sometimes 20-25 deep waitstaff for pool & beach limited to 2, making service sometimes slow. All appeared to work hard, though. Overcrowding is extreme - pool area severely limited in size - not providing enough seating for customers. Unlimited day passes bring large numbers of people (and many children) who hang out at the pool but rarely leave for sanitary reasons. Early morning availability of lounge chairs is only way to obtain seating condo owners also reserve pool loungers all day and some seldom in the chairs. Layout not conducive to mingling, walking pool or grounds. To make an attempt at reducing unused chairs, security issues a "ticket" to some patrons indicating that if you leave your chair for one hour or more your possessions may be removed. You're required to sign, indicating you understand the rule. But it is inconsistent - we got tickets about 4-5 times in 14 days, others got them daily. Lots of tickets issued but no removal that we saw in two weeks. Towels are numbered and you need to return the towel that was assigned to you each day - can be a problem with larger groups where people switch chairs etc. Typically if you take 2 towels and return 2 towels you are okay, but the number system caused some complaints that we heard. Information about dinner themes, entertainment never available - no boards or announcement. Food choices somewhat limited due to size of dining room. WIFI at hotel, although free, was very unreliable/inconsistent - kicked you off frequently, not high speed, was frustrating. There is no concierge to ask questions, much of the staff spoke limited English, but bellmen were a good source of answers. Enforcement of poolside rules was random, selective, and sometimes whimsical. For example - no eating at pool loungers - must sit at tables reserved for eating. Except you'd have to sit on someone's lap because those tables were always occupied ALL DAY by people who could not find seats around the pool! Other times, people ate around the pool all day. Initiated a non smoking policy on about day 10 of our trip - only allowed on your balcony, just outside the bar, or on the beach - no public areas (pool area, open bar, etc.) BOTTOM LINE: Overall the place was just okay and a very low price compared to other options. The staff was relatively friendly and our room was kept very clean. But it's not for me - I want a more comfortable experience with better conditions and less work to enjoy my vacation.

The rooms are nice, but my first one had many maintenance issues. Changed rooms without hassle and my stay was much better afterwards. Food is ok, there are some tasty items in the buffet- but mostly average tasting. Freshly made food is worth the wait. Had my worst margarita and best margarita on this trip- find Bernardo...he is the best bartender at the hotel.

The hotel is in the process of remodeling for damage caused by an earthquake in the past month so it looks very deteiorado and neglected. There are many noises and limited areas due to the same remodeling. limited services, personal dining animation without the intention to entertain the guests. overall it was not the best place to vacation.

We had a wonderful experience. The Staff are so helpful, kind and happy! Very FUN!

Boulevard Ixtapa S/N Lote 5 Ixtapa GRO

Hotel highlights

  • Steps from El Palmar Beach
  • Free buffet breakfast
  • Onsite dining
  • Private beach

Tesoro Ixtapa All Inclusive places you next to El Palmar Beach and within a 5-minute walk of Delfiniti. This 211-room, 3-star property has 2 restaurants, a private beach, and a free children's club.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 10:30 AM. Enjoy dining at the property's 2 onsite restaurants: La Mar offers relaxing ocean views; El Meson specializes in Mexican cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

All of Tesoro Ixtapa All Inclusive's 211 air-conditioned rooms provide balconies, minibars, and safes. Guests can expect WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. In-room massages are available.


Property features

Guests staying at Tesoro Ixtapa All Inclusive enjoy access to a private beach, a children's pool, and WiFi in public areas. Airport transportation is made easy with an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a meeting room, a business center, and a free kid's club.

Room options

Deluxe Room, Balcony, Garden View

2 Double Beds | 1 King Bed | Sleeps 4

Junior Room, Balcony, Partial Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Suite, 2 Bedrooms, 2 Bathrooms, Partial Ocean View

1 King Bed and 2 Double Beds | Sleeps 8

Standard Room, Balcony, Partial Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Tesoro Ixtapa All Inclusive

Everyone (9) Couples (31) Family (14) Other (1) Friends (8)
3
Everyone

By on Sep 23, 2020

Review comment responded on Sep 24, 2020

Gracias

2
Family

We are not the kind of people that like to complain,but our first room was terrible! Air conditioning was noisy and not able to keep room cool. We had 2 DOUBLE beds with uncomfortable mattresses. It was very hard to get water left for us in our refrigerator )t was supposed to be filled every day) ,along with toilet paper for the bathroom. The food was ok,but nearly all of the dishes were covered with red,green,or mole sauces. the fresh grilled fish was good tho,and was most of the other food specially prepared.

By on Mar 11, 2019

Review comment responded on Mar 12, 2019

Thank you for staying with us . It is a pleasure to serve you and make you feel at home, we care a lot to make the stay of our guests as pleasant as possible, so we care a lot about your comments that help us improve. Greetings from the Tesoro Ixtapa family. Welcome, Have a great day!

5
Everyone

The beach the room was great only thing that would be better if they were cleaned earlier

By on Feb 25, 2019

Review comment responded on Feb 27, 2019

Thanks for staying with us. It is a pleasure to serve you and make you feel at home, we care a lot to make the stay of our guests as pleasant as possible, so we care a lot about your comments that help us improve. Greetings from the Tesoro Ixtapa family. Have a great day!

5
Partner Couples

We love it, the staff is amazing, we have been staying there , this is our 10th year, this year the food was disappointing, we have always bragged about it, and this was very bland, less variety, same over and over and quality was way down

By on Feb 25, 2019

Review comment responded on Feb 25, 2019

Thanks for staying with us. It is a pleasure to serve you and make you feel at home, we care a lot to make the stay of our guests as pleasant as possible, so we care a lot about your comments that help us improve. Greetings from the Tesoro Ixtapa family. Have a great day!

3
Everyone

Too old and locally populated, ok for the price. Not what I expected

By on Mar 7, 2018

Review comment responded on Mar 7, 2018

Thanks for staying with us Mr. . It is a pleasure to serve you, we care a lot to make the stay of our guests as pleasant as possible, that is why we care a lot about your comments that help us improve day by day. . Greetings from the Tesoro Ixtapa family.

4

nice hotel

Everyone

Nice water show I like it ..Friendly people, I would highly recommend it.

By , from LA on Nov 23, 2017

Review comment responded on Nov 27, 2017

Gracias por alojarse con nosotros Sr. Armando. Es un gusto atenderlos y hacerlos sentir como en casa, nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa. Que tengan un excelente día!!

4

very good hotel on general , just the wifi, u have

Everyone

Nice facilities but the wifi, very good on general, definitely going back next vacations, nice hotel staff

By , from California on May 10, 2017

Review comment responded on May 12, 2017

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

3

ok stay at the tesoro

Everyone

We arrived at the Tesoro at 11 am. We were informed that we could not check into our room until 3 pm and to go have lunch and relax by the pool. There were no chairs to sit in and the line for the food and bar was extremely long. We were told that there were 170 people checking out on Monday. The remainder of our stay was fine. We got good service and the food and drinks were good. This hotel has a lot of Mexican families that stay on the week-ends. My daughter and I had stayed at this hotel over New Years a couple of years ago and had a great time. I was a little disappointed with this stay. I would try it again.

By , from Minnesota on Mar 29, 2017

Review comment responded on Apr 3, 2017

Gracias por alojarse con nosotros! Es un gusto atenderlos y hacerlos sentir como en cada, nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.

2

terrible sewer smells/no pool chairs

Everyone

Beware, sewer smells ba drains, a/c, remote, safe, shower & no hot water. Asked other quests same problems. Pool chairs taken at 6:00 am by full time quests, both pool & ocean huts. Ocean not swimmable, red & Blk flags everyday told by staff. Food was OK for 5 days then had to walk across street to restrauants. Pool snack bar horrible, ran out of food everyday. Hotel sells day passes, so tons of kids Would not recommend

By , from r on Mar 6, 2017

Review comment responded on Mar 9, 2017

Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.

3

great location,but...

Everyone

Friendly staff and clean rooms,but very noisy at night with nearby disco until 3:30 AM. Air conditioning was noisy and ran consistently just to keep up but never did get very cool. Water was shut off most of an afternoon for some unknown reason. Very nice clean pool....but NO swim up bar. Once the bar opened at 11:00 service was slow to order drinks.....they need more than 2 or 3 guys working!

By , from Iowa on Feb 24, 2017

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