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Krystal Ixtapa All Inclusive

3.0 star property

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Photo gallery for Krystal Ixtapa All Inclusive

A pool area with lounge chairs and umbrellas, palm trees, and a clear view of the ocean.
Property video
Front of property
Beach/ocean view
Restaurant

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • All inclusive
  • Parking included
  • Air conditioning

Explore the area

View in a map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880
  • Place, El Palmar Beach
    ‪3 min walk‬
  • Place, Delfiniti
    ‪7 min walk‬
  • Place, Marina Ixtapa
    ‪15 min walk‬
  • Airport, Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪39 min drive‬

Room options

View all photos for Standard King Room with Garden View

A hotel room with a bed, desk, chairs, a small table, and a view of the ocean.

Standard King Room with Garden View

  • Sleeps 2

View all photos for Superior King Room with Sea View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

Superior King Room with Sea View

  • Sleeps 2

View all photos for King Room with Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

King Room with Ocean View

  • Sleeps 2

View all photos for Superior Room, 1 King Bed, Sea View

Balcony view

Superior Room, 1 King Bed, Sea View

8.8 out of 10
Excellent
(8 reviews)
  • Sea view
  • 365 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Standard Room, Garden View | Down comforters, in-room safe, desk, blackout drapes

Standard Room, Garden View

8.0 out of 10
Very good
(21 reviews)
  • Garden view
  • 365 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

A hotel room with two beds, a desk, a TV, and a view of the ocean.

Standard Room, Sea View

8.0 out of 10
Very good
(24 reviews)
  • Sea view
  • 365 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Sea View

Superior Room, Sea View | Down comforters, in-room safe, desk, blackout drapes

Superior Room, Sea View

8.0 out of 10
Very good
(15 reviews)
  • Sea view
  • 365 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Non-Refundable Room

Down comforters, in-room safe, desk, blackout drapes

Standard Non-Refundable Room

9.4 out of 10
Exceptional
(3 reviews)
  • 365 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for King Ocean View

Beach/ocean view

King Ocean View

7.8 out of 10
Good
(17 reviews)
  • Ocean view
  • 365 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

Down comforters, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Garden View

8.8 out of 10
Excellent
(11 reviews)
  • Garden view
  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Ixtapa

Located in El Palomar within a 5-minute walk of El Palmar Beach, Krystal Ixtapa All Inclusive is within a 15-minute stroll of Delfiniti. This 3-star resort has 255 rooms and welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool.
View more Resorts in IxtapaOpens in a new window

What's nearby

  • El Palmar Beach - 3 min walk - 0.2 miles
  • Delfiniti - 7 min walk - 0.4 miles
  • Magic World Aquapark - 7 min walk - 0.4 miles
  • Magic World Aquatic Park - 9 min walk - 0.5 miles
  • Marina Ixtapa - 15 min walk - 0.8 miles

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 26 min drive

Restaurants

  • ‪Ruben's Hamburgers - ‬5 min walk
  • ‪Emilio's - ‬5 min walk
  • ‪Chili Beans Restaurante Mexicano - ‬4 min walk
  • ‪Mini Super y Tacos La Calandria - ‬4 min walk
  • ‪Soleiado's Restaurant - ‬2 min walk

About this property

Krystal Ixtapa All Inclusive

Krystal Ixtapa All Inclusive features a full-service spa, an outdoor pool, and a children's pool. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive resort include a gym, meeting rooms, and conference space.
Guests can expect to find 27-inch TVs with cable channels. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Balconies, safes, and ironing boards are also available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Similar properties

Outdoor pool, pool umbrellas, sun loungers
Emporio Ixtapa - with Optional All Inclusive
El Palomar
  • On private beach
  • Pool
  • Hot tub
  • Spa
8.6 out of 10, Excellent, 1,099 reviews
$102 nightly
The price is $122
Jul 2 - Jul 3
Total with taxes and fees
Emporio Ixtapa - with Optional All Inclusive

Property amenities

Internet

  • Available in all rooms: Free internet

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • Elevator

More

  • 1 building
  • 11 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 27-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • The resort can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9 AM to 8 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa
Krystal Ixtapa Todo Incluido
Krystal Ixtapa All Inclusive Resort
Krystal Ixtapa All Inclusive Ixtapa
Krystal Ixtapa All Inclusive Resort Ixtapa
Krystal Ixtapa with optional All Inclusive

Frequently asked questions

Is a free cancellation option available at Krystal Ixtapa All Inclusive?

Krystal Ixtapa All Inclusive offers free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Ixtapa All Inclusive?

As of Jun 30, 2026, prices found for a 1-night stay for 2 adults at Krystal Ixtapa All Inclusive on Jul 8, 2026 start from $201, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Krystal Ixtapa All Inclusive?

This resort is situated in El Palomar within a 10-minute walk of El Palmar Beach, Delfiniti, and Magic World Aquapark. You'll also find Marina Ixtapa and Magic World Aquatic Park less than a mile away.

Will I be able to park at Krystal Ixtapa All Inclusive?

Yes, self parking is offered for free at the resort.

Is there a spa available at Krystal Ixtapa All Inclusive?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, couples treatments, and body wraps.

Does Krystal Ixtapa All Inclusive feature a casino at the property?

No, Krystal Ixtapa All Inclusive doesn't have a casino.

Is there an indoor pool at Krystal Ixtapa All Inclusive?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9 AM and 8 PM.

What will couples enjoy most about a stay at Krystal Ixtapa All Inclusive?

This beachfront resort offers plenty of amenities for couples including 3 restaurants, an outdoor pool, and a full-service spa.

Does Krystal Ixtapa All Inclusive have a hot tub?

No, but this resort does have a sauna.

Does Krystal Ixtapa All Inclusive have a restaurant with a breakfast menu?

No, Krystal Ixtapa All Inclusive doesn't have a restaurant that serves breakfast.

Does Krystal Ixtapa All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Krystal Ixtapa All Inclusive.

Does Krystal Ixtapa All Inclusive have connecting rooms available?

Yes, you can book connecting rooms at this resort for your group or family vacation.

What is the closest airport to Krystal Ixtapa All Inclusive?

The closest major airport to Krystal Ixtapa All Inclusive is Ixtapa - Zihuatanejo Intl. Airport (ZIH), which is 11.4 mi away (26 minutes by car).

Can I book a room with a balcony at Krystal Ixtapa All Inclusive?

Yes, every guestroom at Krystal Ixtapa All Inclusive comes with a balcony and some offer ocean and garden views.

Does Krystal Ixtapa All Inclusive host weddings?

There are wedding services available at Krystal Ixtapa All Inclusive if that's in your vacation plans.

Krystal Ixtapa All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 340 out of 1000 reviews
Rating 8 - Good. 300 out of 1000 reviews
Rating 6 - Okay. 166 out of 1000 reviews
Rating 4 - Poor. 96 out of 1000 reviews
Rating 2 - Terrible. 98 out of 1000 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Nice facility with great ocean view from our room. Breakfast buffet was delicious, Make sure to try the omelette bar.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Carlos H

Liked: Staff & service, amenities
Everything was great. They just need to fix the elevators and clean the restaurants from the ceiling. The pool , the bars the night events all 100% joyful
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Armando

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and the staff was super helpful and friendly
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very good ! Nice clean rooms, safe
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, amenities, property conditions & facilities
Great service.!!!
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Great view from room. Lunch at beach was good. Breakfast was ok. Not a fan of dinner food. Staff was awesome. Pool and beach great. Not really much in way of activities staff at pool. I really liked the place, but just know to plan on eating dinner out for me anyway.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Steven John

Liked: Cleanliness, amenities, property conditions & facilities
Treated very well by all the staff at Krystal! Spent a full 2 weeks there and had a truly wonderful time! Kudo's to Rafael, Selene, (Both Concierges) and Jaime in the Buffet restaurant. everyday a smile and Spanish lessons with our coffee! Location is second to none by the way in Ixtapa. Right on one of the most beautiful beaches in the world!!! Steve and Colleen Lancaster
Stayed 14 nights in Jan 2026
Verified

6/10 Okay

Eujenio

Liked: Cleanliness, staff & service
Poor meals
Great view
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Dorothea

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and management were helpful to o address any issues.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Yesenia

Liked: Amenities, property conditions & facilities
The concierge team was very helpful and gentle.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jesus

Liked: Amenities
Really nice place to stay.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Jan 2025
Verified

4/10 Poor

Tommy

Disliked: Amenities
Nothing crazy there … No place on the pool .. food no good … It’s a 3 star max max max
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing with the ocean view, we got a two beds that were comfortable enough I just think it lacked on the bedsheets too light for my comfort and the hot water kept getting cold but other than that it was a very nice hotel and the staff were very friendly and helpful. I would definitely go back.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean, the staff were very helpful and always kind. The food was good. The a la carte were good as well. Only thing was there weren't any chairs on the balcony and no face cloths
Stayed 14 nights in Nov 2025
Verified

6/10 Okay

Michael

Liked: Cleanliness, amenities, property conditions & facilities
we didnt like the food.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Hugo Jazhiel

Liked: Cleanliness, staff & service, amenities
Excelentw
Stayed 1 night in Jan 2026
Verified

8/10 Good

Teresa

Liked: Cleanliness
our housekeeper was great the room was always clean the staff was always polite and helpful. The biggest complaint was the elevators, they were the slowest elevators I have ever been on. an did not work most of the time the stairs were much quicker but not the most convenient.
Stayed 6 nights in Feb 2026
Verified

4/10 Poor

Gordon

Disliked: Amenities
Love Ixtapa beach, stayed at this resort, the room view (king suite ocean front) was spectacular for sunsets on the lanai, the room was dated, no minibar, or robe & slippers. The food was not good, staff seemed put out to seat you and selection was poor. Some drinks were okay but no evening lobby bar to enjoy after suppers, just plastic cups from the one pool bar. If you are looking for any luxury this is not the resort to go to. Sandscapes and Barcelo were definitely better food and drink resorts… Happy traveling, live and learn.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been going there for years, hotel staff are excellent.
Stayed 14 nights in Jan 2025
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
VIP members should have more privileges besides the "skipping the line in the bar" thing.
Stayed 4 nights in Dec 2025
Verified

2/10 Terrible

Gi

Disliked: Cleanliness, amenities, property conditions & facilities
The service at the Kristal hotel was terrible, the security staff and employees were no professional. Supposadly all inclusive, there was almost no food for lunch and dinner, the room was dirty. The show was karioke, was done by the client. The hotel was so expensive only for sleep. The hotel kristal will never be used again. The hotel advertising is theft.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Alejandro

Disliked: Staff & service
.
Stayed 3 nights in Dec 2025

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