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Recent guest reviews

The property is tired in appearance and service is below average and our expectations.

The view from the room was the best. The elevator situation around check in time was a little annoying.

Good environment excellent service. Has a lot of activities to do at the hotel.

The property is well maintained. The location is very good, close to shops and restaurants. Although the hotel was full capacity it didn’t feel crowded. My favorite part of the hotel was the staff. They were all extremely helpful and you can tell they appreciate their guest.

Hotel is very outdated, in desperate need of a re-model. Bedding and towels are very old and felt like sandpaper. No business center for traveler's use. Food was mediocre. Location is about the only thing it has going for it.

Nice beach...........nice pool...............good value...............

This year was one of the more disappointing years. We were happy to see them doing updates to the hotel however 2 days before we were to check out of our 10 night stay they HAD to move us so that they could change the door on our room. We moved to the next floor up to the same type of room but it lacked hot water. Whatever. The waitstaff, bartenders, room cleaners, security staff are all amazing and have become friends. I am just disappointed with how they HAD to move us with 2 nights left of our vacation.

This is my 3rd or 4th time staying here in the last 15 years. Decent hotel, great pool and location. Friendly staff!

This was my first time staying at Krystal. We were expecting a little more than we got.. We walked to this hotel from another hotel just a few down from Krystal. My friend and I were walking down the entry/drive way with our bags/suitcases. At no point did anyone come help us with these. Even as we approached the entry there were few people there to help. Checking in was fine, nothing special. Our room wasn't ready yet so they did offer to hold our luggage while we waited. Once we got to the room- it was okay. The TV was crooked on the mounting bracket and couldn't be straightened out. Bathroom wasn't the best. The hot water handle on the sink didn't work at all and the cold water handle was hard to turn off. I loved the style of the shower, however, the metal casing around the shower handle was falling off the wall as was the hand grip brackets. They gave us a lock for a safe however there was no safe in the room, nor was one given to us at time of check-in. We LOVED the pool area and the water-slide was the best. We didn't do the all inclusive so we did not eat/drink there at all so I'm unable to provide information on this. This hotel was recommended to us from another friend, so I'm guessing, the room they received was likely a little nicer than the one we got. I'm hoping this was just maybe a room that would soon be under repair. I wouldn't mind trying it again next year but hope to have a slightly better experience

Don't eat at their restaurant especially at bogart really bad service and rude I don't recommend Krystal but there other nice Hotel in ixtapa

The resort is ok but fue drinks and food not so much every meal ha the same everyday

The hotel needs lots of updating. Has been neglected. The rooms are ok in size, but rust on the bathroom door jams, sliding glass door would not lock properly, mold on bottom of the drapes. A/C was below average. Few times no water in the bathroom for a short amount of time. Pool area not bad but could also be updated. Staff around the pool and eating places were very friendly and helpful. There were a few employees at the front desk that were not very helpful. We had to look at 4 rooms before getting one that we requested from the beginning on our plan. THERE is not WiFI in the rooms as advertised. Had to go to the lobby and lots of times it was not working. Have stayed here about 5 - 6 times. Seems like every year the grounds and rooms have not changed. Please update.

The Krystal property is in dire need of an update! The rooms have outdated furniture, stained fixtures, and below average beds. The rooms also need a significant deep cleaning! The location and pool area nice, as is the hotel lobby. WiFi services are spotty at best. There are much better properties in Ixtapa.

Just a business trip. An upgrade in the rooms would help

I travel to my country, Mexico quite a bit and keep in mind that the accommodations one has in the states cannot compare with those in other countries usually. However, this hotel truly needs a lot of renovation and updating and simply cannot justify the prices they require for the accommodations they provide. We booked a "family suite" which really turned out to be two rooms side by side. Pictures of "suite" on the website are very deceiving. First of all, the rooms were hot from the moment we walked in and never really got cool enough, AC not very efficient. On the third day we had rain and we returned to our room after breakfast only to walk right into a huge puddle of water on the floor from where there was a major leak in the balcony sliding door. This explained the room being hot, but again, both rooms were never cool. For our last evening We were moved two floors down and although this room was much cooler yet smaller than what we paid for. The staff argued with me in disagreement, but clearly the balcony and room were much smaller. We were never offered a partial reimbursement or even a complimentary dinner in the restaurant there (as we did not book all-inclusive) have for the inconvenience or the down sizing of room. The hotel is very old and the rooms really need some serious renovation and updating. The location of the hotel is really great, but the hotel is not great whatsoever. We didn't get the all inclusive package and now I'm glad we didn't as we don't feel we got our money's worth with just the room cost. Had to call for coffee packs each day because the staff wouldn't leave any after cleaning the room. Never got an ice bucket in room for ice, had to go down to bar with a bag to be filled. The pool service was poor. Never could get a wait staff person to order a beverage. The pool water was also too warm. Very disappointing and frustrating over all. Ixtapa is a beautiful place but our stay in this hotel really put a damper on our three day stay. Stinks to come in from the beach on a hot day to an equally hot room.. I do not recommend this hotel whatsoever. Not worth the money, aggravation and most of all, the great disappointment for a trip one saves for and looks forward to.

Rooms were cleaned but the hotel was damaged during recent earthquake.

The staff was pleasant but not accommodating. Had to ask for things several times and the "rules" seemed to change day to day. I stayed her 5 years ago and I think I was more satisfied then. They really need to do a lot of updating. The pool is wonderful though and the water temp was perfect. If the price was right I would stay here again but it would not be my first choice.

The hotel is quite nice, but much better suited for the European plan. If you are looking for an all inclusive, this is not your hotel. We go every year for the weather and the staff. No one in my group drinks a lot, so the european plan works just great for us. Our evening entertainment is a long leisurely dinner with friends at one of the nearby restaurants.

We got to the Krystal on Dec. 26 and were surprised at the great number of families there until Jan. 5 when the hotel and ixtapa became less crowded. The setting is beautiful, the pools lovely, the beach and surf great, and the walks along the beach and the walkways along roads wonderful. The staff was friendly and helpful. We had laughs speculating on what our towel, washcloth situation would be as that varied greatly, with 2 of 14 days having all the towels, etc. that one would expect. We are strongly considering returning next year!

The resort was packed with families the entire time we were there. They were bringing people in by the bus load and it felt like Disney kid camp. The pool was elbow to elbow with kids so we didn’t even step foot in it. Not to mention, they closed the pool at 8:00. It was not difficult to find a chair at the beach and that is what my husband and I prefer anyway. Having said that, I think some members of our group would have liked to have used the pool if it had been less crowded or available after bed time. There are three bars at this resort (including Bogarts) combined with beach service. NONE of them had happy hour of any kind. We actually went to the resort down the street where we stayed last year for their great service, drinks, and happy hour. The location is good and the rooms were fine. I would not recommend the Krystal Club upgrade. These rooms were advertised as bigger and included breakfast along with appetizers & wine delivered to the room each evening. Another couple in our group of six paid for the breakfast only and their room was IDENTICAL. When I asked the front desk about it they said all of the rooms on that floor were the same. Since we did not care for the wine or the appetizers it was a complete waste of money. Other than the main bartender at the pool bar, the staff was fine. They charged $10/day to use the refrigerator in the room so we purchased a cooler. The ONLY place to get ice was at the pool bar and the main bartender was not too friendly about it. When some of the other staff members would try to assist us he would even give THEM dirty looks. Towards the end of our ten day trip we just started having the ice sent up to the room. While this usually resulted in tipping the delivery person, it was well worth it to avoid Mr. Sunshine. The ONLY thing this resort had to offer over the one we stayed in last year was a balcony. In short, we will not be staying at this resort again. Sadly this was the first time the other four members of our group had travelled to Mexico and, while Ixtapa is amazing, I don't think this resort left the best impression.

Boulevard Ixtapa S/N, Lote 4 y 4 A Ixtapa GRO

Room options

Estándar Vista al jardín o Alberca

2 Double Beds | Sleeps 4

Estandar vista al mar

2 Double Beds | Sleeps 4

Superior Vista al Mar

2 Double Beds | Sleeps 4

King Vista al Jardín o Alberca

2 Double Beds | 1 King Bed | Sleeps 4

Hotel highlights

  • Steps from El Palmar Beach
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Krystal Ixtapa places you next to El Palmar Beach and within a 10-minute walk of Delfiniti. This 3-star resort has 255 rooms and welcomes guests with 3 restaurants, an outdoor pool, and free self parking.


Dining

This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

The 255 rooms have an array of amenities, including balconies, safes, and ironing boards. 27-inch TVs come with cable channels. Bathrooms offer hair dryers and free toiletries. Desks are also available.


Property features

Krystal Ixtapa features an outdoor pool, a children's pool, and a fitness center. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach resort include free WiFi in public areas, conference space, and a reception hall.

Guest reviews for Krystal Ixtapa

Everyone (5) Couples (33) Business (4) Family (17) Friends (4) Other (1)
4
Family with small children

The property is tired in appearance and service is below average and our expectations.

By on Jan 28, 2020

5
Family with small children

The view from the room was the best. The elevator situation around check in time was a little annoying.

By , from Chicago on Jan 27, 2020

5
Family with small children Family

Good environment excellent service. Has a lot of activities to do at the hotel.

By on Dec 24, 2019

4
Family with small children

The property is well maintained. The location is very good, close to shops and restaurants. Although the hotel was full capacity it didn’t feel crowded. My favorite part of the hotel was the staff. They were all extremely helpful and you can tell they appreciate their guest.

By on Aug 18, 2019

Review comment responded on Aug 21, 2019

Dear Guest Thank you for sharing us your excellent review. We are so glad to read how much you enjoyed your stay at hotel Krystal ixtapa. We are glad to know you were satisfied with the service provided by our staff. That means we reaches our desired goals. We will be glad to welcome you back at krystal ixtapa. Best Regards, Cecilia Villagomez

2
Family

Hotel is very outdated, in desperate need of a re-model. Bedding and towels are very old and felt like sandpaper. No business center for traveler's use. Food was mediocre. Location is about the only thing it has going for it.

By on Mar 4, 2019

5
Everyone

Nice beach...........nice pool...............good value...............

By on Jan 27, 2019

3

we have been here for 7 years

Everyone

This year was one of the more disappointing years. We were happy to see them doing updates to the hotel however 2 days before we were to check out of our 10 night stay they HAD to move us so that they could change the door on our room. We moved to the next floor up to the same type of room but it lacked hot water. Whatever. The waitstaff, bartenders, room cleaners, security staff are all amazing and have become friends. I am just disappointed with how they HAD to move us with 2 nights left of our vacation.

By , from M on Mar 17, 2017

4

stayed before, will stay again!

Everyone

This is my 3rd or 4th time staying here in the last 15 years. Decent hotel, great pool and location. Friendly staff!

By , from Buffalo, MN on Jan 25, 2017

3

expecting a little more than we got....

Everyone

This was my first time staying at Krystal. We were expecting a little more than we got.. We walked to this hotel from another hotel just a few down from Krystal. My friend and I were walking down the entry/drive way with our bags/suitcases. At no point did anyone come help us with these. Even as we approached the entry there were few people there to help. Checking in was fine, nothing special. Our room wasn't ready yet so they did offer to hold our luggage while we waited. Once we got to the room- it was okay. The TV was crooked on the mounting bracket and couldn't be straightened out. Bathroom wasn't the best. The hot water handle on the sink didn't work at all and the cold water handle was hard to turn off. I loved the style of the shower, however, the metal casing around the shower handle was falling off the wall as was the hand grip brackets. They gave us a lock for a safe however there was no safe in the room, nor was one given to us at time of check-in. We LOVED the pool area and the water-slide was the best. We didn't do the all inclusive so we did not eat/drink there at all so I'm unable to provide information on this. This hotel was recommended to us from another friend, so I'm guessing, the room they received was likely a little nicer than the one we got. I'm hoping this was just maybe a room that would soon be under repair. I wouldn't mind trying it again next year but hope to have a slightly better experience

By on Jan 24, 2017

3

never go back

Everyone

Don't eat at their restaurant especially at bogart really bad service and rude I don't recommend Krystal but there other nice Hotel in ixtapa

By , from ca on May 13, 2016

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