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Hotel Zihua Caracol

2.5 out of 5.0

Recent guest reviews

We started at the Caracol for 10 days. Our room was on the 3rd floor (308) so climbing the stairs a few times a day was tiresome but we liked the view from there - you could actually see a piece of the ocean! The location of the Hotel was great even tho it was at the bottom of a hill -easy walk to the beach and downtown was only about 10 minutes. Very close to many many restaurants. We found the small pool to be refreshing after a day at the beach. The rooms are BASIC and the beds are HARD. There are no fridges ( sometimes there are ones available that they move in for a $$ but we never got that option). After a day or so they did supply us with a styrofoam cooler ( I suspect left by another guest). The safe in our room had no key (others did I believe). The tv was a flat screen and even had English channels. No coffee pot. Just a basic room with two hard double beds, a couple of wood shelves, an open closet and a shower with hot water and lots of pressure. They were clean. There are a few rooms with small kitchens. Each room has an outside sitting area, most of them have a couch and two chairs. We utilized this space a great deal Breakfast which you can opt in for was good. The pizza at the roof top restaurant was thin crust and we enjoyed it. We did feel that the rooftop was underutilized because you could only go up there once the sun was going down. It has a marvelous view but is a hot box until night because they don't have umbrellas or any sun protection. The service is slow and not the friendliest but it was alright. Having access to the Hotel across the street (Casa Sun and Moon) was a bonus as it on (above) the beach. They have a small infinity pool and a couple of decks to sit on and look out over the ocean. It is probably 70+ steps down to the beach from that Hotel but we usually walked down the street and accessed the beach from the street/alley about a block down. The poeple were all friendly and most spoke pretty good English. Wi-Fi was spotty but usually worked even in our room. Lots of the guests we met had been staying at the Hotel for years so I always think that is a good sign. We enjoyed our stay but this Hotel is not for people that need luxuries!!.

During our stay in Ixtapa, we arranged to be in Zihua, for two nights, just see something different . The pool at the Hotel is quite nice, and the sister hotel , the Sun & Moon, across the road had an even nice pool, overlooking the bay & Zihua. We walked down to la Casa Viejo for dinner, & our favorite entertainer, Raymondo was performing there so we were really happy... We went back to our Rooms, only to have the very worst sleep ever... The mattresses were noisy, the pillows were very lumpy and there were 2 dogs that barked absolutely all night. The hotel provided breakfast for us, and that is all I will say about it ! We only stayed the one night and will not be back to this hotel.

Very clean, big rooms, terrific staff. The breakfasts are really good, loved the vegetarian omelettes. But rooms lack a few simple pleasures, like a fridge or kettle. Close to beach and you can walk to town via the beach. We extended our stay. Price was very good.

It's in need of a renovation, but is very affordable and ultimately what draws people to Zihuatenejo. The property across the street is owned by the same people so you can use the access there (and pool). We found that to be the saving grace. The staff is very friendly, speaks multiple languages, and go out of the way for the guests. Beds are nothing out of the ordinary for Mexico. Small, hard, and wobbly! When we try the restaurant tomorrow we will review it for you as well. #cheers

im staying at this hotel for 5 days...its very wows to be said.would nt pay more than 50$ a night.the hotel is old..the rooms are clean ,the staff is pleasant, no need to worry about things fridge,no water,no blowdriers. would pay a little more and stay at the miramar right next door.

Lovely traditional hotel; rooms are basic with two double beds, shower, A/C, shelves for clothes, small TV (not used) and not much else. There is a large, common sitting area outside each room, beneath the overhanging terrace roof. Breakfast is served in the restaurant onsite, menu is Mexican style, tasty food, good coffee and OJ. The hotel is about 100 yds or less from Playa Madera and there is also a good size hotel pool, very clean, much enjoyed. I would definitely return to this hotel, but not for those who enjoy luxury resorts !

A quiet and safe hotel in a very quiet and safe area!! This is our 6th time staying at Caracol or the sister hotel Sun and Moon across the street. It really does feel like a home away from home. From the greeting at the front desk from Elizabeth and Carlos to the welcome of Bernard, Cesar and Perla, we are taken care of from start to finish. I watched how the first timers were treated and they received great treatment as well. One hotel to the other is a matter of choice. I like Caracol for the relaxed manner and the great pool. Sun and Moon is closer to the bay and the sounds of the ocean. We have access to both pools and the cooking area at Sun and Moon. The unexpected pool party this year, with Pepe the owner and his wife, really topped off a vacation that brought family and friends together for an easy vacation. It is an easy walk to downtown, any of the three other beaches, or to a different dining area. This roof top restaurant has a sunset dinner that is not experienced in any other place. Juan makes some very smooth drinks and Hector's pizzas are mouth watering. Our rooms were cleaned daily by a great staffer who spoke no English, but knew what was needed every time. Perla always had a smile on her face and a warm greeting for us every day in the dining room. The breakfast, that was included, was varied to our choice and I rarely, if ever, needed lunch, We will be back again and will be bringing more friends.

The wifi was chaotic at best. Some deices worked on the passwords and some you had to sit by the reception desk to get service. The daytime restaurant was very pleasant with a good mexican menu. Food was good. The evening restaurant or terrace was not run well at all. No supplies on hand and an unsettling attitude.Very nice pool area but no flow of air into the property.

My husband and I booked a last minute holiday to Zihua in February and were so pleased with our hotel choice. The staff were fantastic! They were friendly, helpful and took such great care of us. The hotel is simple, clean (with daily maid service) and has a nice pool. Our stay included a hearty and tasty breakfast. We had great water pressure with lots of hot water. Happy hour on the patio offers great service from Juan! Their pizzas were very popular. The hotel location is ideal; Playa Madera is across the street, Playa Ropa over the hill, and a short walk to town. Their sister hotel across the street has a lovely pool overlooking the bay that we had access to. We will definitely stay here on our next visit!!

12 of us spent the last 4 days at this Hotel. We made reservations weeks in advance. We did ask them to order several cases of Sol beer we would be pay for them on arrival...They did not fill the request . THE GOOD. Our maid was very courteous kept our room clean and fresh, the luggage person was always cleaning around the hotel, he was helpful and had a great smile. Breakfast is the only good thing about this hotel everything was fresh and tasty. THE BAD we had to put down a 200 pesos for 2 pool towels gave us a recipt when returned never received our deposit back. The roof bar for happy hour was a joke always in full sun,no breeze and no beer. We mentioned brining up the pool umbrellas to no avail. The airconditioning control did not work, no TV remote, hot water was lacking at times, rock solid beds and NO hairdryers. THE UGLY arrival had lunch ran out of beer (12 beers )1st clue, 2nd day only 12 beers not cold out of beer again 1 each, 1 couple checked out of the Hotel. When this happen the front desk staff asked that we all pay in advance.The lack of management was obvious. The check in staff just milled aroung talking to each other not one bit helpful. The owners need to rethink the check in staff, keep cold beer available, and the 200 pesos for towels was non-refunable. get hairdryers or update your internet ad.

Calle Adelita Sn Playa La Madera Zihuatanejo GRO

Hotel highlights

  • Close to La Ropa Beach
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a 5-minute walk of La Madera Beach, Hotel Zihua Caracol is within a 15-minute stroll of Kioto Plaza. This 30-room hotel welcomes guests with a restaurant and conveniences like an outdoor pool and free in-room WiFi. Centrally located in Colonia La Madera, the hotel is also a short walk from Zihuatanejo Bay and Municipal Market.


Start your day off with breakfast, available for a fee. This hotel has a restaurant that's perfect for a leisurely bite to eat.


The 30 individually furnished accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect to find TVs and stay connected with free WiFi.

Property features

Guests of Hotel Zihua Caracol enjoy an outdoor pool, free WiFi in public areas, and 3 meeting rooms. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include conference space, a business center, and express check-in.

Room options

Reviews from Trip Advisor

Trip Advisor aggregated rating

70.0% of guests recommend this hotel

Total of 52 reviews