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Hotel Zihua Caracol

2.5 out of 5.0

Recent guest reviews

It's in need of a renovation, but is very affordable and ultimately what draws people to Zihuatenejo. The property across the street is owned by the same people so you can use the access there (and pool). We found that to be the saving grace. The staff is very friendly, speaks multiple languages, and go out of the way for the guests. Beds are nothing out of the ordinary for Mexico. Small, hard, and wobbly! When we try the restaurant tomorrow we will review it for you as well. #cheers

im staying at this hotel for 5 days...its very basic...no wows to be said.would nt pay more than 50$ a night.the hotel is old..the rooms are clean ,the staff is pleasant, no need to worry about things disapearing.no fridge,no water,no blowdriers. would pay a little more and stay at the miramar right next door.

Lovely traditional hotel; rooms are basic with two double beds, shower, A/C, shelves for clothes, small TV (not used) and not much else. There is a large, common sitting area outside each room, beneath the overhanging terrace roof. Breakfast is served in the restaurant onsite, menu is Mexican style, tasty food, good coffee and OJ. The hotel is about 100 yds or less from Playa Madera and there is also a good size hotel pool, very clean, much enjoyed. I would definitely return to this hotel, but not for those who enjoy luxury resorts !

A quiet and safe hotel in a very quiet and safe area!! This is our 6th time staying at Caracol or the sister hotel Sun and Moon across the street. It really does feel like a home away from home. From the greeting at the front desk from Elizabeth and Carlos to the welcome of Bernard, Cesar and Perla, we are taken care of from start to finish. I watched how the first timers were treated and they received great treatment as well. One hotel to the other is a matter of choice. I like Caracol for the relaxed manner and the great pool. Sun and Moon is closer to the bay and the sounds of the ocean. We have access to both pools and the cooking area at Sun and Moon. The unexpected pool party this year, with Pepe the owner and his wife, really topped off a vacation that brought family and friends together for an easy vacation. It is an easy walk to downtown, any of the three other beaches, or to a different dining area. This roof top restaurant has a sunset dinner that is not experienced in any other place. Juan makes some very smooth drinks and Hector's pizzas are mouth watering. Our rooms were cleaned daily by a great staffer who spoke no English, but knew what was needed every time. Perla always had a smile on her face and a warm greeting for us every day in the dining room. The breakfast, that was included, was varied to our choice and I rarely, if ever, needed lunch, We will be back again and will be bringing more friends.

The wifi was chaotic at best. Some deices worked on the passwords and some you had to sit by the reception desk to get service. The daytime restaurant was very pleasant with a good mexican menu. Food was good. The evening restaurant or terrace was not run well at all. No supplies on hand and an unsettling attitude.Very nice pool area but no flow of air into the property.

My husband and I booked a last minute holiday to Zihua in February and were so pleased with our hotel choice. The staff were fantastic! They were friendly, helpful and took such great care of us. The hotel is simple, clean (with daily maid service) and has a nice pool. Our stay included a hearty and tasty breakfast. We had great water pressure with lots of hot water. Happy hour on the patio offers great service from Juan! Their pizzas were very popular. The hotel location is ideal; Playa Madera is across the street, Playa Ropa over the hill, and a short walk to town. Their sister hotel across the street has a lovely pool overlooking the bay that we had access to. We will definitely stay here on our next visit!!

12 of us spent the last 4 days at this Hotel. We made reservations weeks in advance. We did ask them to order several cases of Sol beer we would be pay for them on arrival...They did not fill the request . THE GOOD. Our maid was very courteous kept our room clean and fresh, the luggage person was always cleaning around the hotel, he was helpful and had a great smile. Breakfast is the only good thing about this hotel everything was fresh and tasty. THE BAD we had to put down a 200 pesos for 2 pool towels gave us a recipt when returned never received our deposit back. The roof bar for happy hour was a joke always in full sun,no breeze and no beer. We mentioned brining up the pool umbrellas to no avail. The airconditioning control did not work, no TV remote, hot water was lacking at times, rock solid beds and NO hairdryers. THE UGLY arrival had lunch ran out of beer (12 beers )1st clue, 2nd day only 12 beers not cold out of beer again 1 each, 1 couple checked out of the Hotel. When this happen the front desk staff asked that we all pay in advance.The lack of management was obvious. The check in staff just milled aroung talking to each other not one bit helpful. The owners need to rethink the check in staff, keep cold beer available, and the 200 pesos for towels was non-refunable. get hairdryers or update your internet ad.

Great staff. Loved the big breakfasts with fresh orange juice and fruit. The hotel is scrubbed until it shines every day. Nice pool, great, safe neighborhood. We walked everywhere and did yoga across the street each morning.

Clean but plain. Staff was excellent - say hi to Juan for us. Took a long time to get hot water, but let the shower run for awhile and it gets warm. Area was safe. We walked back ever night along the beach from the main square area to our hotel. Perfectly safe. Area felt very local and ethnic - LOVED IT. Spent the days on the beach. Picked a restaurant with lounge chairs out front and ate, drank, and sunbathed all day for $500 pesos including tip.

We have found this town the best!!! Easy to get around! Friendly! I know all Mexico is but really here nearly everyone had a smile. The shaded and wide sidewalks are the best. The fish market. The walking path around the bay. It is like a big Mayberry. Man I live this town. I thought Huatulco rocked but Zihuatanejo had them beat.

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Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 49 reviews