Overall, we enjoyed our stay and would stay there again. The resort was very clean and staff were friendly and efficient. Food was average. We liked our room and the beds were very comfortable. They did have on site Covid testing. Communication regarding the testing could be improved- a written handout in English would have been nice.
Beautiful place clean delicious food, employees very polite ..they make you feel welcome from day one to last day ..
What makes this property great... is the people. We have been going to this spot for many years. The biggest reason we keep coming back is because of the people. We always feel well taken care of.
I REALLY LIKED EVERYTHING THE STAFF WAS REALLY HELPULL AND FRIENDLY
I reserved a king bed and they did not have one for me. I had to argue about that I paid for a king therefore I should get a King bed. They did not offer any compensation either. The staff wasn’t very friendly one helping. I will not book with Barceló again. They tried to upscale us on the premium access and stuck us on the lowest floor next to the club and the restaurant. It was very noisy as well.
LOVE IT! Everyone was very polite, food was awesome. First time there but will not be he last. I truly recommend this place for your next vacations, so much to do 1 week was not enough. The shows at the hotel were fantastic. For sure made us feel welcome and at home.
Nice hotel, friendly staff but terrible food except for the Italian restaurant and room service. They also ran out of towels.
Loved the view, loved the room. Evening buffet was questionable.
The shower didn’t drain...over flowed water into bathroom. Room next door under construction. Difficult to get reservations for decent restaurants. Pool area full. Paid for oremiun all-inclusive but they still wanted to change $12/day WiFi and $20 for a pool towel. Had to wait in line a long time to check in. Room keys died once a day. Had to wait in line for new ones. Had to wait in line to make meal reservations, etc. a lot of wasted time rather than relaxing. Breakfast buffet was amazing. Itialian restaurant was great food and great service. So wasn’t all bad. Good location. Apeople were nice.
The high light of this stay is the wonderful personnel that just don't stop until you are happy. You have options all day to great tasting food. The shows are a plus. we are already planning a return trip..... :) :( too bad they don't have a good WI-FI system but, then again you go on holiday to disconnect from the rest of the world..
Overall the hotel and the staff met our expectations, very good food and service. On the negative side WiFi should have been included in the price like most hotels chains. The restaurant Veranda due to the heat and humidity should have some ventilation fans installed.
Great restaurants in the hotel!! Location was wonderful, on the beach and close to market! Open bar was great! Well maintained hotel!! )
Overall we were very pleased. However, we feel there could have been more choices of food. Also, the adult pool had many children in it on the weekend, and the parents did not control their behavior. The parents were too busy getting more drinks for themselves at the pool bar. Some of the kids were obnoxious and the parents could not care less. There are no signs posted adults only, and the guests that come in on the weekend go right to that pool with their kids.Also there should be more daytime games at poolside.
WE ALWAYS HAVE A WONDERFUL TIME. STAFF IS ALWAYS FRIENDLY AND VERY HELPFUL
My wife and I travelled to Ixtapa and wanted a comfortable stay and the opportunity to know more about the culture of Mexico. We got more than we hoped for, excellent food and drinks, friendly and courteous service, and great entertainment. The hotel is located at one of the best spots at El Palmar Beach if you want to get in the ocean. We highly recommend this place., this place deserves all stars it has and more !
Stayed 11 days in Feb. 2014. Hotel location and beach are #1. Rooms need to be updated a bit. Our ac worked fine, our friend ac did not. The rooms are showing their age. Food is average. O K for 3-4 days. Service in Don Coyote was good 1 nite and very bad another nite. Service of dining waiters and pool waiters is not great. Staff did not make much effort to create any personal relationships. Steak House food and service was very good. I think a bit overpriced for value recieved. Could be a great hotel with better food and better service and a little updating.
That is how we are greeted whenever we return to this hotel. We have been staying @ the Barcelona for many years. The accommodations are great. But what really makes this place is the staff. They always go above and beyond to make your stay a positive one.
Barceló Ixtapa All Inclusive places you next to El Palmar Beach and within a 15-minute walk of Ixtapa Golf Course. This 398-room, 3.5-star property has 3 outdoor pools along with a full-service spa and 7 restaurants.
Relish the Mexican cuisine at El Mexicano, one of 7 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to 11:30 AM.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free minibar items, espresso makers, and laptop-compatible safes are other standard amenities.
Guests of Barceló Ixtapa All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. If you drive, take advantage of free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a gym, a sauna, and outdoor tennis courts.
Overall, we enjoyed our stay and would stay there again. The resort was very clean and staff were friendly and efficient. Food was average. We liked our room and the beds were very comfortable. They did have on site Covid testing. Communication regarding the testing could be improved- a written handout in English would have been nice.
Beautiful place clean delicious food, employees very polite ..they make you feel welcome from day one to last day ..
Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.
What makes this property great... is the people. We have been going to this spot for many years. The biggest reason we keep coming back is because of the people. We always feel well taken care of.
We appreciate your lovely words regarding our staff. We will congratulate you on your behalf for the contribution you have made to ensure your well-being during your stay with us.
Muchas gracias por tomar tiempo para valorar nuestras instalaciones y servicio. Continuamos a sus ordenes.
I REALLY LIKED EVERYTHING THE STAFF WAS REALLY HELPULL AND FRIENDLY
Thank you very much for trusting Barceló Ixtapa for your stay, we are excited to know that our team was friendly and helpful, and we found our facilities and services pleasant. We hope to see you soon in this house
Muchas gracias por valorar nuestros servicios e instalaciones, tomaremos en cuenta las áreas de oportunidad de acuerdo a la evaluación. Quedamos a sus ordenes en esta su casa
Thank you very much for choosing us for your holidays, we regret that your stay has not been pleasant, our mission is to meet your satisfaction, you must know that beds are subject to availability at the time of your arrival, our reception staff tries to assign and give priority in a reserved category, this time it was a Superior that has a view of the mountain or Boulevard, we hope it gives us the opportunity to serve you again in this your home.
I reserved a king bed and they did not have one for me. I had to argue about that I paid for a king therefore I should get a King bed. They did not offer any compensation either. The staff wasn’t very friendly one helping. I will not book with Barceló again. They tried to upscale us on the premium access and stuck us on the lowest floor next to the club and the restaurant. It was very noisy as well.
Thank you very much for choosing us for your holidays, we regret that your stay has not been pleasant, our mission is to meet your satisfaction, you must know that beds are subject to availability at the time of your arrival, our reception staff tries to assign and give priority in a reserved category, this time it was a Superior that has a view of the mountain or Boulevard, we hope it gives us the opportunity to serve you again in this your home.
LOVE IT! Everyone was very polite, food was awesome. First time there but will not be he last. I truly recommend this place for your next vacations, so much to do 1 week was not enough. The shows at the hotel were fantastic. For sure made us feel welcome and at home.
We appreciate your comments and recommendations regarding our service in this property. We are pleased that you enjoyed your stay with us at the same time we are proud to continue making efforts and providing the best service, we share your comments with our staff. We expect having your preference again.
Nice hotel, friendly staff but terrible food except for the Italian restaurant and room service. They also ran out of towels.
Dear Guest, We appreciate the time to write and share your comments regarding the service you received during your stay. We are very sorry that your expectations in our service were not met, It is our interest that our customers are always satisfied with the best attention, so we'll take steps to all the remarks you share us.
We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board.Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.The information on the covid tests is found within the QR code, in addition to prices and location within the facilities. We will check that the information is clearer.