We stayed for 6 nights but our room was only serviced twice. I had asked the front desk if cleaning was every other day and was told yes only to find out later when two days passed without the room being cleaned that rooms are supposed to be cleaned every day. When I complained the staff was very apologetic and accommodating but it was still disappointing to find that our room was overlooked for cleaning 4 out of the 6 nights we were there.
This hotel was great! Friendly staff, clean rooms and the shuttle bus helped us tremendously! It was so easy and convenient! We will definitely be staying here again!
The property itself is nice and clean. Conveniently located in the Spectrum. Check in was pleasant but when I informed the staff that the parking arm was just lifted, they proceeded to continue to charge for parking rather than provide it gratis for non-working security. The reason they have is because I told them I had a car so they would have to charge me for parking. Had I not mentioned it, they would not have asked nor charged. So your charge customers for being upfront and honest and incentivize others to lie. It’s just bad customer service. I was also not informed that there would be no housekeeping services for your stay unless your asked for it. It was such a short stay and I didn’t bother but the information should have been provided upfront.
They charge 25.00 for parking. i booked this on Orbitz no mention of charge. On the Hilton web site it does say they charge for parking. On Orbitz site it does say there are other charges but no mention of parking. Other people were complaining also.
Good for business travel
Great Staff. will revisit soon.
Great place to stay, if interested in shopping and dining down road at Irvine Spectrum.
Excellent price and location.
It was a very lovely building. Very friendly staff and very helpful.
Staff was helpful, rooms were clean. More snacks needed in the mini store, maybe vending machines on each floor.
Parking lots are not free. Im very dissatisfied i have to paid 22 dollars.
Located in Irvine Spectrum, DoubleTree by Hilton Irvine - Spectrum is within a mile (2 km) of sights such as Irvine Spectrum Center and Hoag Hospital Irvine. This 252-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM.
Guests can expect 55-inch LED TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Other amenities include MP3 docks, refrigerators, and coffee makers.
Guests of DoubleTree by Hilton Irvine - Spectrum have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 28 per night, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a spa tub, meeting rooms, and a 24-hour business center.
We stayed for 6 nights but our room was only serviced twice. I had asked the front desk if cleaning was every other day and was told yes only to find out later when two days passed without the room being cleaned that rooms are supposed to be cleaned every day. When I complained the staff was very apologetic and accommodating but it was still disappointing to find that our room was overlooked for cleaning 4 out of the 6 nights we were there.
This hotel was great! Friendly staff, clean rooms and the shuttle bus helped us tremendously! It was so easy and convenient! We will definitely be staying here again!
The property itself is nice and clean. Conveniently located in the Spectrum. Check in was pleasant but when I informed the staff that the parking arm was just lifted, they proceeded to continue to charge for parking rather than provide it gratis for non-working security. The reason they have is because I told them I had a car so they would have to charge me for parking. Had I not mentioned it, they would not have asked nor charged. So your charge customers for being upfront and honest and incentivize others to lie. It’s just bad customer service. I was also not informed that there would be no housekeeping services for your stay unless your asked for it. It was such a short stay and I didn’t bother but the information should have been provided upfront.
They charge 25.00 for parking. i booked this on Orbitz no mention of charge. On the Hilton web site it does say they charge for parking. On Orbitz site it does say there are other charges but no mention of parking. Other people were complaining also.
Thanks for staying with us Jeff. We appreciate your feedback and use it to improve our service. I went ahead and confirmed and our parking fees are listed on our Orbitz page under "facilities". It is on the bottom so I could see how it can be easily missed. I will see what I can do about making those charges more visible to all potential guests. Thank you again for comments, it is feedback like yours that helps us improve our service.
Good for business travel
Thank you for your review Camie! We are happy you found our location good for business travel. Our in-house restaurant, business center and coffee shop help keep our business guests, like yourself, happy. Thanks for staying with us. We appreciate your feedback, come back and see us soon!
Thank you for your review Cynthia. The reason why our parking gates were up was because we were doing some maintenance work. We understand that it can be frustrating to pay for parking but it is a charge that is part of our hotel. We are sorry you found that to be unfair, and appreciate your comments and honesty. Thank you again for your review, we hope you give us another chance in the future.