The property itself is nice and clean. Conveniently located in the Spectrum. Check in was pleasant but when I informed the staff that the parking arm was just lifted, they proceeded to continue to charge for parking rather than provide it gratis for non-working security. The reason they have is because I told them I had a car so they would have to charge me for parking. Had I not mentioned it, they would not have asked nor charged. So your charge customers for being upfront and honest and incentivize others to lie. It’s just bad customer service. I was also not informed that there would be no housekeeping services for your stay unless your asked for it. It was such a short stay and I didn’t bother but the information should have been provided upfront.
They charge 25.00 for parking. i booked this on Orbitz no mention of charge. On the Hilton web site it does say they charge for parking. On Orbitz site it does say there are other charges but no mention of parking. Other people were complaining also.
Good for business travel
Great Staff. will revisit soon.
Great place to stay, if interested in shopping and dining down road at Irvine Spectrum.
Excellent price and location.
It was a very lovely building. Very friendly staff and very helpful.
Staff was helpful, rooms were clean. More snacks needed in the mini store, maybe vending machines on each floor.
Parking lots are not free. Im very dissatisfied i have to paid 22 dollars.
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Very basic HiltonDoubleTree experience. Everything is serviceable, nothing is special. $22 per day parking in a giant, mostly empty parking lot in Irvine—which is about 75% parking lot—is ridiculous. Courtyard Marriott up the street has free parking. Staff was friendly and helpful. Room was clean. Coffee was miserable. Again, run of the mill for this range of hotels.
We had a room near the elevators and it was so loud that we couldn't sleep all night. In the morning starting at 9am-to the late afternoon they decided to have a fire alarm test with out telling anyone there would be a fire alarm test, so everyone thought there was a fire. Two nights without sleep and lets not forget about the insane parking fees that werent posted online...this place is full of suprises.
Check in service-kind staff and personal touch with cookies and water was very appreciated!
The room was very nice and the staff was great! The only one tiny issue was the bathroom sink faucet leaked all over the counter every time I used it. Other than that one small thing the hotel was great!
Wish to have microwave in our room. Keep up the good work! Good job!
Irvine Spectrum Center is within a mile (2 km) of DoubleTree by Hilton Irvine - Spectrum, and other popular attractions like Orange County Great Park are within a few miles (5 km). This 252-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM.
All of DoubleTree by Hilton Irvine - Spectrum's 252 air-conditioned rooms provide MP3 docks, refrigerators, and coffee makers. 55-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Laptop-compatible safes, phones, and ironing boards are other standard amenities.
Guests of DoubleTree by Hilton Irvine - Spectrum have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 24 per night, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a spa tub, a 24-hour business center, and a computer station.
The property itself is nice and clean. Conveniently located in the Spectrum. Check in was pleasant but when I informed the staff that the parking arm was just lifted, they proceeded to continue to charge for parking rather than provide it gratis for non-working security. The reason they have is because I told them I had a car so they would have to charge me for parking. Had I not mentioned it, they would not have asked nor charged. So your charge customers for being upfront and honest and incentivize others to lie. It’s just bad customer service. I was also not informed that there would be no housekeeping services for your stay unless your asked for it. It was such a short stay and I didn’t bother but the information should have been provided upfront.
They charge 25.00 for parking. i booked this on Orbitz no mention of charge. On the Hilton web site it does say they charge for parking. On Orbitz site it does say there are other charges but no mention of parking. Other people were complaining also.
Thanks for staying with us Jeff. We appreciate your feedback and use it to improve our service. I went ahead and confirmed and our parking fees are listed on our Orbitz page under "facilities". It is on the bottom so I could see how it can be easily missed. I will see what I can do about making those charges more visible to all potential guests. Thank you again for comments, it is feedback like yours that helps us improve our service.
Good for business travel
Thank you for your review Camie! We are happy you found our location good for business travel. Our in-house restaurant, business center and coffee shop help keep our business guests, like yourself, happy. Thanks for staying with us. We appreciate your feedback, come back and see us soon!
Great Staff. will revisit soon.
Thank you for your review Gregory! We are glad you enjoyed your stay. Come back and see us soon, our staff will be waiting with a smile and a warm chocolate chip cookie.
Great place to stay, if interested in shopping and dining down road at Irvine Spectrum.
Thanks for staying with us Dion. We appreciate your feedback and are so happy to hear you found our place to be great. Please note that we do have a courtesy shuttle that provides transportation to the spectrum, give it a try next time you stay with us. Come back and see us next time you are in the area!
Thank you for your review. It looks like you enjoyed your stay but we did not quite get that 5 star review. We would love to hear how we can further improve your experience.
Thank you so much for your feedback and we hope to see you again soon!
Excellent price and location.
Thank you for your review Cynthia. The reason why our parking gates were up was because we were doing some maintenance work. We understand that it can be frustrating to pay for parking but it is a charge that is part of our hotel. We are sorry you found that to be unfair, and appreciate your comments and honesty. Thank you again for your review, we hope you give us another chance in the future.