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The Banjaran Hotsprings Retreat

5.0 out of 5.0

Recent guest reviews

We took the celebrate love package for 3 days 2 nights including dinners and one hour aromatherapy massage. Positive points: The hotel itself, staff and location. Negative points: 1. Way too overpriced for what you get. 2. Complimentary 15 minutes detox massage was actually staying in a hot & dry room for 15 minutes. Not worth your time. 3. Dr Fish - we were wondering if the fish really cleaning up dead skin. Was a disappointment 4. Dinner - while the restaurant looks impressive, dinner was a truly bad experience. We did not expect a French style dining in a Malaysian resort. Drinks were not included in the dinner but was not mentioned anywhere in the package. 5. Breakfast - many choices however their bread were hard like a rock. We tried local delicacy nasi lemak but the rice were not well cooked. 6. Steam cave - not hot enough 7. Crystal cave - we had a feeling that the crystals were glued at the cave rocks. Not impressive. 8. Jungle walk - merely 600 meter walk to the Lost world of Tambun, the water theme park next to the resort. We were not told that we cannot walk back the same way and need to wait for the hotel transport to pick us up. Overall the resort was carefully designed and maintained however the management should step up the extra services that they offered to match the expensive price tag.

Booked a room for 3D2N to celebrate my dad's birthday, didn't book a package nor reserve a table at their cave restaurant thus was disappointed that on my dad's birthday we did not get a table in the cave. They only had 7 tables available each night for reservation, so even after Ida, Momo and team efforts, I didn't manage to reserve a table for us. I recommend that you book in advance your dining arrangements before arrival to avoid any disappointment. They celebrated my dad's birthday by sending a cake and a bottle of wine to our room at night which was a very kind gesture from Raymond and team. The nature trail was a wonderful walk with lots of greenery along the way, highly recommend it to anybody who want to be closer to nature. Everything was great plus we would to give some feedback for improvement: 1) The Bose sound system in the room is pretty old and needs an upgrade to accommodate bluetooth technology to play our own music. 2) The hotspring tub inside the room varies in temperature and is lukewarm at best (high flow rate of the spring water might be needed to the room's pool for higher teamperature), the best temperature for the hotspring is still the public pods which has amazing view of the mountains and forest. 3) Their Ice Dipping Pool isn't cold, despite pouring 2 buckets of ice, the ice melted quickly cooling the water by a little, not enough to be called Ice Dipping Pool. Suggest to change the pool name or create a system to keep the water ice cold. Cold and Hot Dipping has tremendous health benefits hopefully next time I go there it's going to available. 4) During checkout, we called for the buggy and waited for a long time. My dad decided to head to the reception, only then a personnel was arrange to our villa. Communication breakdown happens, hope this does not happen often. We checked out on a Sunday, it's understandable that the team is busy, perhaps more staff can be on standby for that day to ease the bottleneck? Raymond and team did a great job in handling our concerns. We will be back here again soon and hopefully by then some improvements will have been made. Banjaran is really a unique resort and it's worth coming back again.

We just visited Banjaran again last March, stayed in the new lake villa for 2 nights, and had enjoyed our time surrounded by courteous, attentive and charming hotel crew of Banjaran Hotspring. We did come with expectation, and they have impressed us no less than our previous visit back in 2013. Banjaran Hotspring deserves a 5 star review, as they really did well in almost every category that one can think of for a 5 star luxury hotel. They did well in 2013, they did even better in 2018. Of all, we are very grateful to the reservation team lead by Cheryl, as they exhibit the highest commitment in helping us when our initial plan of stay did not come to fruition due to health issue. We had to cancel our trip 12 hours before departure, on the Boxing day in the Christmas holiday peak season, and the team offered us help and rescheduled our booking without any hesitation by midnight of the same day. The new Lake Villa is well designed. We love the modern composure within the room, and some amenities inside the room such as a very high quality Bose speaker (linked very well with iPhone), free candies, grab bars for the bathroom and pools, free smartphone etc, which in our opinion, are very thoughtful, useful, functional, aside being good looking in the background. Of course, I must say that we sort of missing the Garden Villa as well, it was an equally 5 star room back in 2013. The beautiful surrounding of the hotel is still wonderful. Jeff Cellar still stood grandiose and majestically welcoming drinkers. That's still one of my favourite lime stone cave bar, probably the one and only in the whole world. We had all our dining in the Pamelo during the stay, the food were generally good, and the encounters were very pleasant. We were constantly greeted by operation manager Raymond, chef Boon and his restaurant crew, who were very concern about delivering the best of the best from their hotel. All in all, it is bittersweet that we love the current Banjaran, but missing the old one too, like the wooden plank platform in front of the geothermal lake instead of the concrete and marble tiles, the blossomed water lily, the less crowded Banjaran in 2013, the forest, the choice of music etc. Perhaps changes are sometimes inevitable for more sustainable operations. But for many first time visitor to this gem in Ipoh, rest assured to be impressed by the place and person.

The short review is SUPERB..... but this place deserves more than a short review. This is our 3rd visits and as per previous stays, it was beyond reproach. Everything about this place is simply superb. Again, we booked ourselves into the Garden Villa and we requested the same villa as per before and the request was easily met by the Retreat. Reservation was done direct through the hotel website and as before was straight forward. The stay was from 26 March for a 3 nights stay. On arrival we were met and greeted by familiar faces, Louie and Hariz, who remembered us from our last stay more than a year before. Louie attended to us and after the check in formality took us to our Villa while explaining to us the facilities of the Retreat. Some things have changed since our last visit, among them are the addition of Lakeview Villa and Sweet Spot. Sweet Spot is a small place among the garden by the lake that provides free refreshments like ice creams and cold drinks, to guests. A nice gesture that do not cost much to the hotel yet leave a lasting impression on the guest. The villa was as before, superb. A plate of chocolates were waiting for us in the villa together with a fruit basket and a welcome back note from Mr Raymond Koh, the hotel Director of Operations. A pillow menu with assortment of pillows are a nice touch. We settled for a foam pillow and a buckwheat pillow. I will not dwell too much on the villa's amenities since I've reviewed the villa in my previous reviews. What make this place special are the people. The staff might not be as friendly or accomodating as those in another superb place like the famous Pangkor Laut Resort but the staff here are good in their own special way. Louie, our butler, is beyond exceptional in his duties. He offered to took us to see the new Lakeview Villa and the Water Villa and we took up on his offer on one of the day. He presented us 2 Banjaran Retreat caps with our initials printed on the cap as a souvenir. On one of the day, we had a minor problem with the swimming pool in our villa and Louie felt responsible for that and presented us with a complimentary bottle of carbonated grape juice for our minor inconvenience eventhough it was not really him who was at fault. Thank you, Louie. Vitthia at Pomelo Restaurant recognized us the moment we step into the restaurant for dinner. Din at the restaurant was very courteous and efficient. The cheese cake recoomended by Din was to die for! Of note, on previous visits I mentioned that the service at Pomelo Restaurant was a bit slow but this time around there was no such problem. The service timing was just nice. The menu was also revised with more choices made available and I wished I had more time to try everything on the menu. Well, a reason to come back. In short, the food were excellent. Check out was straight forward. Shahril assisted us with our luggage. As a parting gift, we were presented with a small jar of cookies and a miniature "labu sayong". Once again, thank you. How I wish that we could stay here longer. In short, this review is for the people of the Retreat. Thank you to all of you, Louie, Hariz, Din, Vitthia, Shahril, Mr Raymond Koh who came to our table during breakfast after seeing and recognizing us from across the restaurant. Kudos to the stars of the Retreat. Would we come back? Of course, for the 4th, 5th, 6th and countless time more.

We stayed for 3 nights in this magical resort in a water villa, very nice villa, has a small pool (although no view on the water, but on the other side gives excellent privacy). The surroundings are amazing, beautiful nature and gardens, of course the hot springs, caves, birdlife and even a few monkeys around. Raymond and his team did all efforts to make our stay a memorable one, small hick ups are immediately taken care off.. We took massages, although quite expensive, every day and found those of very high quality, this combined with the hot springs around and the ‘sweat’ cave etc makes it all quite unique ! We visited the fun park next door too (was anyway included in the price), probably great fun for children, just ok for a walk through for us.. we visited Ipoh just to have dinner at Lou wong for the famous bean sprout chicken speciality (great), but didn’t see really anything else around that was worth mentioning or visiting. We also visited a nearby national park, great for birdlife and seeing the heron island ! Food : we had dinner one night at jeff’s cellar, which in all was not bad at all, but did surprise us less then we expected for this price, of course do you pay for the location : a cave.. food in the pomelo on the other side was not at all up to level we expected, less tasty then we’re used from Malaysian cuisine, don’t know why, in fact we found that the Malaysian/asian breakfasts sets were far better then the evening courses.. A negative remark : wines are extremely overpriced, house wines start at 50€/bottle, we know that in Malaysia alcohol is expensive, but this by far the most expensive one on all of our trips in Malaysia.. But in all this resort is unique and very beautiful, we would immediately return for the great service and do recommend this place to people wanting to spoil themselves for a moment !!

A paradise carved out among limestone caves. This is our third visit and enjoyed every minute of every visit. The resort is very well maintained and the staffs are superb. They will go out of their way to help you and make you comfortable. Always smiling and always helpful. Ms Theng at the front office deserves special mention. She is helpful and able to give good information about the resort and always smiling. On this particular trip we took the Lake view Villa. It is new and super comfortable. Hot geothermal water is piped in to the bath tub that can accomodate two people. The restaurant serves good food and we had our dinner in our Villa balcony overlooking the lake. Jeff Cellar is unique and one of its kind. Having a drink or dinner in that wonderland cave is a new experience that one should not miss. There are lots of other things to do. We really enjoyed the resort and would return for our rest and recreation.

The Banjaran is the best place for nature lovers.It has amazing natural treasures.The hot springs there are geothermal,so it is completely natural.They have a crystal cave that is dark and filled with crystals it is silent and calm the perfect spot for meditations.My favorite spot is the dr.fish pond.The cute fish love to “kiss”my feet.They have monkeys everywhere you go ,pretty awesome . Each villa contains a pool and a small geothermal hot spring. Keep up your beautiful sceneries Banjaran!And also keep up on your awesome service!

We booked the resort and I had my usual expectation of going somewhere in Malaysia, paying a fortune and coming away disappointed due to unenthusiastic staff, bad service and unmaintained rooms. Well I could not have been more wrong with this beautiful retreat. Staff were efficient and welcoming, our villa was only a few months old so still looked brand new. I loved the spaciousness, the cleanliness, the setting, and having your own spa and pool. The only problem we had was that the water flowing into the pool should have been turned off at night but it wasn’t, therefore we could hear it through the night. When we told the staff they ensured it was switched off for the next night so we had a quieter nights sleep! We checked into the resort on the Friday, and booked a table at Jeff’s cellar for the Saturday night as that seems to be when they are busy with diners. My tip would be that you book it ASAP for the Saturday, then they may give you the best table, which was what we were given as it has the best outlook. The cave is very very spectacular and it is such a wow experience. As I have recently become vegetarian, I went to Jeff’s cellar on the Friday night to have a look at their menu to see if they could tweak some of the dishes within the set menu to include non meat dishes. They were very obliging, making suggestions and what was impressive was that when we turned up the next night, they had printed a special menu just for me, with my vegetarian selections which was a very thoughtful touch. Oh the only disappointing thing for me was that they had a yoga session on the Saturday night that I wanted to attend, but it clashed with the welcome drinks and nibbles for the guests so unfortunately I couldn’t do both and the drinks and nibbles won over yoga! We met the customs relation manager (can’t remember exact title or his name) but he was extremely pleasant, helpful and very welcoming, striving to make our stay as enjoyable as possible. We did appreciate meeting him and talking to him. Without listing everything they offer, as you can see it all on their website, it was such a peaceful place, loved walking around the resort, the natural hot spas and the tiny fish to give you a feet spa treatment was so relaxing. Going in to see many of their caves was stunning, the walk through the jungle, it was a most enjoyable and relaxing experience. Yes it’s expensive but at least this time (unlike other resorts we have experienced) we didn’t come away thinking it wasn’t worth it. So top marks to you - we couldn’t fault it.

This was our first stop on a trip to Malaysia to switch off from day to day life and get into the holiday mode. Banjaran did not disappoint with our palatial room which was spectacularly clean. We appreciated the sense of humour of the staff with our fluffy tiger (!) and our whole stay was fabulous. The 'jungle walk' was less of a walk and more of a very short amble over to a water park on the other side of the gate which was pretty naff in our opinion but each to their own. You then can't walk back to Banjaran, but have to wait for a car to pick you up which seemed a bit odd but that would be my only minor whinge.

The hotel rooms are so spacious, the bed is comfortable and everything is great. Especially having hot-spring pool just in the middle of room <3 + Area of improvement: breakfast not suit the 5* standard the verity is alot however quality of food and fruits was unacceptable to us.

1 Persiaran Lagun Sunway 3 Ipoh Perak

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Ulu Kinta, The Banjaran Hotsprings Retreat is a short stroll from Lost World Tambun and within a 10-minute drive of Sultan Abdul Aziz Recreation Park. This 25-room, 5-star hotel has private in-room plunge pools along with a full-service spa and an outdoor pool. It's on a lake and also close to Kinta City Shopping Centre.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start your day off with full breakfast, available for a fee.


Rooms

The Banjaran Hotsprings Retreat's 25 rooms are air-conditioned and provide private plunge pools, minibars, and coffee makers. 49-inch LCD TVs come with DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free newspapers, free bottled water, and ceiling fans are other standard amenities.


Property features

The Banjaran Hotsprings Retreat features a full-service spa, an outdoor pool, and a health club. There's free parking, and an airport shuttle during limited hours for MYR 650 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only hotel include a sauna, free WiFi in public areas, and a meeting room.

Reviews from Trip Advisor

Trip Advisor aggregated rating

95.0% of guests recommend this hotel

Total of 847 reviews