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The Banjaran Hotsprings Retreat

5.0 out of 5.0

Recent guest reviews

If you wish to get away from it all, this is the place to go. Located in a piece of jungle between rocks near Ipoh, around 2 hrs drive from KL, this retreat offers tranquility and relaxation in a luxury setting. Our garden villa was large and spacious, having its own outside hot bath - fed with hot springs water- and a small pool to cool off. Great Spa with very skilled therapists. The food in the restaurants was excellent. Jeff's cellar is a romantic place, located in a cave, serving high quality Western food and a good wine collection. But as in many places in Malaysia, the service was slow, especially in the restaurants. Jeff's cellar has the potential to become a true fine dining experience, if only they could train staff to become 'hosts' rather than mere porters of plates with food. Hence only 4 stars and not 5. Would we come back ? Most definitely !!!

Excellent location. The staff friendliness and professionalism are top notch. Full attentiveness given to guests. Top quality and taste of food, the villas are great and the entire surrounding is simply breathtaking. The activities are great - from yoga to meditation and a dinner at Jeff Cellar is a must.

The best resort I've stayed in has a beautiful ambience and the staff are friendly and very serviced The resort is suitable for complete relaxation away from the nuisance of the city I stayed there for two nights that were not enough for my next vacation and I will stay longer

We'd heard about the Banjaran for several years now, but because we like to travel as a family, we had to wait till our younger one turned 12 before we booked, on account of their no children policy. Well our expectations were exceeded: the villas were huge and luxurious, the hot spring pools both within the villa as well as outside a delight, and the grounds verdant and lovely. The service was also wonderful! It was truly a place to refresh and rejuvenate. Of course, Ipoh is famous for its food, and we rented a car to drive out for meals downtown, a reasonable 20 minute drive again. I'd love to return again someday!

When they say you get what you pay for, I suppose this may be an exception to the rule. Banjaran is a little treasure. It is literally unlike any other place u you have visited. From the minute you get there the staff can't do enough for you. And that is why they get my approval. Eveyone from the valet guy to the waiters are just amazing. Why- well they use their discretion and common sense. This is a place where the customer is always right. After a 18 hour flight and train journey we arrived to a complimentary upgrade and chocolate cake. We overslept the next morning and missed the breakfast. Suga, the waitress offered us a complimentary breakfast. Gaya in the spa was amazing, when I tried to book some treatments, she made it work despite some technical difficulties. Shahida was my therapist - she was excellent. That's what they do best here, they make it work. Tap leaking, within minutes there were two lads in and out of our villa. But it's not just the staff that are eager to make your stay as close to perfect as possible. The setting is breathtaking. The whole resort is set in an alcove of sorts. With the jungle mountains looming on both sides it is just magical. and even though there are other guests we were hard pushed to run into anyone. We may have seen perhaps 10 people over the length of our stay. Often we had the facilities to ourselves. It feels private and intimate and works well. The hot springs are amazing- as is the steam cave, Dr fish and cave balcony. We saw people working on maintaining the natural beauty of the place a number of time. It is lush and somehow has been designed to balance luxury and the beauty of the natural world. Scattered around the resort are various sofas and verandas for you to sit and chat, no opperunity is missed. We took some amazing pictures. When I showed it to my husband (when he first saw it) he said it looked like a swamp. But when he saw it, he was literally speechless- he photos do not do it justice. When I told my husband I had booked a spa break- &he looked at me like he thought I was mad- I did convince him with mention of the jungle walk and hot springs. But the villas are so beautifully put together. He said he could have stayed another couple of days. Why- the villa offered a private retreat which eliviates the pressue of being in an environment with complete strangers. Private pool, private jacuzzi, and the rooms are lovely. The bed sheets are.excellent, you can feel the difference. The bathrooms were well thought out, toilet and shower separate. Various activities run throughout the day-.jungle walks, heritage walk, visit to palemo farm, yogo classes. It's prob best to avoid Tuesdays as there are less activities on offer. Nidaa, rubin and there was another girl- who were amazing. Mosquitos- the day we arrived. We.were informed that we needed to stay indoors for the mosquito fogging.initally we were put out but worked a treat. Not one bite over the three days- plus the resort also provided mosquito repellent. Beware of the monkeys. I came back to the villa to find my husband sat outside on the sofa with the huge tiger teddy.i thought he was joking when he said there were monkeys- but within seconds I saw them. The tiger teddy works. So overall it's easy to spend in the access of £1000 over two nights. I have a healthy respect for my money and trust me when I say it's worth Evey penny.

After two days in the town of Ipoh and enjoying the local fare and the architectural beauty of colonial buildings, it is time to spend a day and a night at Banjaran Hotsprings. There are only 25 villas and you will be spoiled by the staff. No young kids allowed though. The facilities are unique and varied. I enjoyed Jeff's cellar under the guided tour of Mr Sures Kannan, the wine cellar supervisor, with extensive experience in the hospitality business in Singapore. The meals at the restaurant are nothing to race about although we recommend the Angus steak for dinner. The steam cave and the meditation cave respectively will give you the solace. The spa is excellent for Malay urut but be prepared to pay top Ringgit for the pleasure. The staff are attentive to your needs: Mr Raymond Koh, the Director of Ops knew us by first name. Ida is the front desk staff who showed us around and constantly asked how we were doing. Take Uber to the airport -- only MYR 11. Taxis in Ipoh charge 3 times that rate. Compliments to Mr Jeffrey Cheah, as owner of Sunway Group, for setting the high standards of the Retreat. I would dearly love to meet him in person and comment on our other eco-friendly resorts in India run by the Casino Group (we have no vested interests in any hotel properties).

Just about more than an hour's drive away from KL, we found ourselves in a lovely retreat in Ipoh. The private garden villa we stayed in were by far the best we have been in Malaysia, and their services were friendly and attentive. Facilities were pretty good as there were plenty of relaxing spa caves, restaurants, and geothermal pools available. Dining can be expensive there, but I would still recommend their fine dining experience and setting - as it is in a cave! Overall a 5 stars in my book and would definitely return back some day.

Transportation: Kuala Lumpur - Sentral station to Ipoh station, 2 hours, around 20 RMY PAX; Ipoh station to Banjaran, 25 mins, 38 RMY (fixed fares from Ipoh station taxi’s desk, situated inside the train station). Overall (8/10): The hotel is located outside of Ipoh. It is surrounded by mountains, hot water natural spots and caves. This hotel is quiet and allows relaxation as well as meditation and body care. We would definitely recommend this hotel to our friends. The facilities and environment are amazing. Facilities (10/10): Being surrounded by the mountains and the jungle creates a serene atmosphere but what truly define this hotel are its facilities. The Lake of hot natural water: At dawn and dusk a mist appears over the lake and makes the surroundings ethereal. You can choose to appreciate the scenery directly from hot natural spot adjoining the lake. As the mist grows, you gradually feel engulfed in this spectacular landscape. The Steam Cave: Between fairy and amusement park this cave flanks a near mountain. As you progress into this den you realize that you walk on stilts. Under the stilts is the hot natural water, which floods entirely the cave and continuously provides steam. Following the hotness you can dive into a cold-water spot located just at the corner of the cave. That was great. The Meditation Cave: This cave is secluded from the rest of the hotel. To get there, you have to walk a path bordered by the ‘jungle’. At night (the only time we went there) you feel stepping into the wilderness because of the singing of the different animals. It is greatly appreciable. The cave itself is huge and at some point seem a stolen scene from Indiana Jones. We unfortunately didn’t try the Jeff Cellar’s. Maybe another time. Spa (6/10): Most of the treatments start from RMY 420 for 75 minutes (EUR 84). The Spa allows privacy as it is settled in a dedicated area of the hotel. Massage rooms are spacious and clean but have no shower. To take a shower you’ll have to use a shared room located at the entrance of the spa. If you are an early bird ensure you can benefit from the 25% reduction for massages (10am and 8pm sessions). Nevertheless, you should ask it upfront as the spa staff will not propose it directly. I must add that we felt misled by the spa staff when we made the reservation. A real downside of our stay. Overall the price is too expensive. No objectives reasons justify this price. Indeed, Malaysia is a country where the workforce is paid low compared to Western institutes. The experience would be more appreciated with a fair price. Nevertheless the massage is a good addition to your stay in this hotel if you can accept Room (8/10): We booked a ‘Garden villa’. This villa is spacious and provides both a private swimming pool and a Jacuzzi supplied with (again) natural hot water. The decoration is simple, yet efficient. A water-shoot constantly falls into the swimming pool. At first, it feels relaxing but after a while, annoying, especially because you cannot stop it. The insect population seems quite well handled. Nevertheless, ensure to bring effective mosquitos repellent. BEWARE of the monkeys. The staff informed us that we should be cautious with them and lent us a plush tiger supposed to frighten them. We found the idea funny at first but despite the tiger, the monkeys stole few items the day after. Put anything of value inside the room. Staff (8/10): The staff is friendly and speaks a good English. Understand and being understood is a formality. In addition, the staff is discreet, a quality that was appreciated during our stay. A little recommendation would be on the organization: we indeed had to wait almost 15 to 20 minutes to obtain towels at the swimming pool despite several queries. Restaurant (6/10): Diner: Pomelo: While prices are quite high considering the quality of the food, they’re still affordable. Especially if you take into consideration the fact that you lose your time and money to take a round way taxi. The Carte isn’t impressive and portions were small. We did not try the other ‘restaurants’ as we were sceptical of the quality and no “à la Carte” option existed. Indeed if you want to try Banjaran’s other diner options, it will cost you between MRY 450 to 500 PAX (around EUR 100 PAX). Breakfast: A large choice of breakfasts is available (including Asian, Western, Middle East). The overall quality is good.

It offers Geothermal Hotspring water for your jacuzzi right in your villa. You can wine, dine, steam, meditate or simply just relax in the caves. You have your private swimming pool in your villa too. Excellent place to unwind and be one with nature but in the comforts of modern day living. They have managed to enhance the natural beauty of the place very well. Mewnwhile, they could improve on the food menu at Pamelo restaurant. Some of the junior front desk personnel could do with more training. Food at the Jeff's Cellar was great!

3 days 2 nights, short drive from KL city, worth staying for a few days to relax and unwind. We enjoyed the private villa, breakfast, yoga class, great service, thermal pools and must try Jeffs cellar, a Lovely dinner in the 260 million year old cave!

1 Persiaran Lagun Sunway 3 Ipoh Perak

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located within a leisurely stroll of Lost World Tambun, The Banjaran Hotsprings Retreat is within a 10-minute drive of Sultan Abdul Aziz Recreation Park. This 25-room, 5-star hotel has private in-room plunge pools along with a full-service spa and an outdoor pool. It's in the mountains and also close to Kinta City Shopping Centre.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is available for a fee.


Rooms

The Banjaran Hotsprings Retreat's 25 rooms are air-conditioned and provide private plunge pools, private spa tubs, and minibars. 49-inch LCD TVs come with DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and free bottled water are other standard amenities.


Property features

The Banjaran Hotsprings Retreat features a full-service spa, an outdoor pool, and a health club. There's free parking, and an airport shuttle during limited hours for MYR 650 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only hotel include a sauna, free WiFi in public areas, and a meeting room.

Room options

Garden Villa ( No Child Allowed)

King 1 | Sleeps 2

Lake Villa ( No Child Allowed)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

95% of guests recommend this hotel

Total of 740 reviews