Ingleside La Quinta Inn & Suites

"I was very disappointed with my experiences staying at Holiday Inn, especially considering my last two stays have both been extremely poor. During my first stay, I had to wait several hours because the staff informed me the power would be restored shortly. Unfortunately, the power never came back on, and I ultimately had to leave and book another hotel. My most recent stay was just as frustrating. The elevator stopped working, forcing me to walk up and down 14 flights of stairs multiple times just to access my room. What made the situation even more concerning was that staff had to unlock multiple doors just for guests to access the emergency stairwell, which I consider to be a serious safety hazard in the event of a real emergency. Once inside the room, I found mold around the sink, enhancement lubricant behind the trash can, visible cracks in the ceiling, and a leaking roof. In addition, the balcony was completely closed off, making it inaccessible. Before booking, I specifically called to confirm whether the hotel had a hot tub and was told that it did. However, upon arrival, I discovered there was no hot tub at all. To make matters worse, the staff was rude and dismissive when I expressed my concerns. I was essentially told that if I wanted to check out, there was nothing they could do to improve the situation for me or my wife. The level of customer service and overall condition of the property did not reflect the standards I would expect from the Holiday Inn brand."

"Much older location. No chairs or seating on the balcony, and the location needed TLC."

"STAY AWAY FROM THIS PLACE! Don’t waste your money Upon arriving to our room I placed my clothes for the race I was participating in the following morning in the corner or the room so it could be easy to find when I woke up. I had to move the clothes when we changed room…I’ll get to that … and two big roaches ran out of my clothes. Super classy! Okay so back to when we had to move to a new room. 10:20pm my wife got out of the shower and was about to blow dry her hair when the wall outlet In the restroom didn’t work. The obvious thing to do next would be call the front desk. Which was what I try to do but the room phone didn’t work. I called the hotel off my phone. No answer. I decided to visit the front desk and ask how we could resolve the issue. Mind you we had a race in the morning and I was already laying down when all this happened. When getting to the front desk I explained the issue to the young lady and she told me she could get me into another room and I accepted. With the caveat that they made sure that the outlet in the restroom worked and I was told that it would. So I packed up everything and took it to the next room. Unpacked everything. And the outlets In that restroom didn’t work either. They offered me another room again and the outlet didn’t work there either. At around 11pm I was given the option of a full refund and leaving. Lmao in the middle of the night that’s how they accommodate the guest. The hot tub doesn’t work and the pool has no filter and is.."