It was a nice clean hotel. The first room they gave me i go up.to the 3rd floor and the was ppl in it. When i when back down to te she acted like i waz lieing and my thought. I heard all kinds of noise from my nebiors and when i said somethi g nothiing happened
it was good, cleaness, friendly, it was little too warm in room. otherwise it was fine.
Not clean pillow under the cases had stains n the room wasn’t clean the sink was dirty as if it was half clean from the staff
I enjoyed the quality and quiet of this hotel. The location is perfect for nearby malls, expressways, and restaurants. Everything worked well until the last day when I never got a 5:30 that I was promised.
Incredibly small. No amenities Few towel Small towels No vending machines No ice machines Small small small!!!!
I'l just list everything I found displeasing during my stay. -rooms are extremely small! -no trash can in room -bedding was horrible and obviously cheap -phone was extremely old and out dated -tv was very small -bathroom was very small -no coffee maker -no ice maker in hotel -breakfast was a drawer of packaged muffins -elevator was small and very slow -toilet paper was extremely cheap -not near enough towels or wash cloths -wash cloths and towels were very small and cheap -iron and ironing board were very cheap -I had two adults and two children staying in the room and we were stepping over each other, hotel is far from comforting. you feel as though you've been stuck in a jail cell with the small room and all metal doors.very dissatisfying!
There are no ice machines, no hair dryer, no pool, no housekeeping, should not call it breakfast as it was very limited, no salt and pepper, dish soap,no good channels on TV. It's cheap and if that's what you want, stay there.
THE FAN AND AIR DID NOT WORK IN THE ROOM. THE MANAGER STATED THAT IT WAS BECAUSE IT WAS COLD OUTSIDE AND IT WAS TEMPERATURE SENSITIVE TO THE OUTSIDE THERMOSTAT. ALL I WANTED WAS THE FAN TO AT LEAST WORK.. I HAD TO SLEEP WITH BOTH WINDOWS OPEN, BECAUSE MY THERMOSTAT ON MY IPHONE WAS 83 DEGREES. WE ALSO HAD NO HAIRDRYER AND NO ONE WAS WORKING AT THE DESK TO ASK FOR ONE. ALSO, MY SON HAD A HORRIBLE REACTION TO THE WATER. I DO NOT KNOW IF THEY USE BROMIDE TO TREAT THE WATER .... BUT HE IS ALLERGIC TO THAT SUBSTANCE AND BROKE OUT IN HIVES.
Located in Castleton, Extended Stay America Suites Indianapolis Castleton is within 2 miles (3 km) of popular attractions such as Community Hospital North and Castleton Square. This 101-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 101 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
At Extended Stay America Suites Indianapolis Castleton, guests have access to free WiFi in public areas, express check-out, and laundry facilities. You can put free parking to good use if you drive. The 24-hour front desk has staff always at the ready. This smoke-free hotel also has a vending machine.
We are incredibly sorry for not living up to your expectations. This is not the type of rating we are accustomed to receiving, and it is very disappointing to read. We regret the inconveniences caused, and we hope you will consider coming back so we can make your next visit pleasant in every respect. Sincerely, Hotel Management
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
It was a nice clean hotel. The first room they gave me i go up.to the 3rd floor and the was ppl in it. When i when back down to te she acted like i waz lieing and my thought. I heard all kinds of noise from my nebiors and when i said somethi g nothiing happened
Cassie, thank you for giving us feedback regarding your stay. Please accept our apologies for our associates not being responsive to your needs. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We truly hope you will give us another chance to prove our commitment to providing outstanding service. Sincerely, Hotel Management
it was good, cleaness, friendly, it was little too warm in room. otherwise it was fine.
Terri, thank you for choosing Extended Stay America. We are delighted to know you had a pleasant time with us. It was a pleasure having you as our guest, and we look forward to your next visit. Sincerely, Hotel Management
Not clean pillow under the cases had stains n the room wasn’t clean the sink was dirty as if it was half clean from the staff
Willie, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
I enjoyed the quality and quiet of this hotel. The location is perfect for nearby malls, expressways, and restaurants. Everything worked well until the last day when I never got a 5:30 that I was promised.
Thanks for being our guest at Extended Stay America - Indianapolis - Castleton. We are happy to know our location worked well according to your needs and that your stay with us was good. That being said, I regret the inconvenience you experienced. We hope this will not deter you from choosing us again the next time you are in this area. Sincerely, General Manager
Incredibly small. No amenities Few towel Small towels No vending machines No ice machines Small small small!!!!
Please accept our apologies for not meeting all of your expectations. We regret the inconvenience caused by our hotel amenities. As we have refrigerators in all our rooms which include ice trays for your convenience, we do not have ice machines on our property. We hope we have the opportunity to make it up to you on a future stay. Sincerely, General Manager
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management