Serenity Beach Resort0.0 out of 5.0
Recent guest reviews
Have been to Egypt quite a lot over the years but i have to say never have we come across a Manager like Aladdin he goes that extra mile for all his guests as well as all his staff,they cannot do enough for you the place is spotless throughout it was a wonderful relaxing Holiday with lovely people and for the first time ever my husband said he could have stayed another week,everything from the food the guys who did the gardens were all so friendly,we were in room 3040 and the lovely lad who did our room Mahmoud Ali was brilliant. I would like to thank everyone for for all the hard work they put in. Also for anyone with children you can wander off just a few minutes away to the other Hotel within the complex and they have a fantastic Water Park perfect for families, M Bennett
We had a wonderful time from the moment we arrived to the moment we reluctantly left. Nothing was too much trouble for the hard working team at this hotel, Aladdin the Hotel Manager was very visible & made sure he introduced himself to every guest. Nothing was too much trouble, he helped us with using the ATM, with accessing wifi which is very hit & miss and offered the use of his phone so we could check on our family at home! Ali on the beach bought down his snorkel and mask for us to use as we forgot ours a must to see the wonderful fishes in the clear blue sea and reef, Ali had our sunbeds & towels ready daily, Shehab in the beach bar always had drinks waiting for us and both these guys spent time with us so we got a really good insight to their lives which we found really interesting. Our room was cleaned daily and we had clean towels and towel art on the bed every day! plenty of bottled water tea coffee was replenished, We also used the laundry service which was a few pence per item to be washed and pressed immaculately all done in a day. We stayed in room 1274 and had a side sea view & pool view, the gardens were kept in great shape and the whole grounds were clean and tidy. The restaurants offered a good variety of food with the ala cartes being really exceptional, we asked for cream to go with our strawberries and a few minutes later cream appeared at our table, if you don't see something ask, if you want something talk to a team member don't leave it as i think this hotel has " a can do" attitude. The animation team put on the usual multicultral shows im sure it will be better when the arena outside is used, the music in the lobby bar was great and we think more was going to be put on as the season went on we stayed from 22nd Feb - 5 March the weather was gorgeous and the evenings cool we could use the facility's across the road at the Fun City Hotel which was great fun at the water park....All in all a fantastic holiday in a beautiful country and we hope the UK tourists come back to this red sea resort and enjoy the hospitality that we had...we shall be back! n
just come back from serenity what hotel it was amazing the complex and rooms are so nice our cleaner was the best we have ever had what a lovely guy and the pool bar man mohammed was such a lovely guy as soon as he saw us he bought our drinks over the he pool guy who done our towels everyday a lovely guy as soon as you move your bed he runs over to help. the food in the restaurant was nice and the staff in there were lovely, the beach and the beach bar again was great they cant do enough for you. Last but not least the manager of the hotel aladin what a guy he was i have never seen a manager like this he does everything and acknowledges every customer such a great bloke and complete credit to this hotel. Also the sister hotel to this serenity fun city was brill the aqua water park was great we had such a laugh all in all a great holiday and a hotel you must try you will never look back. See you soon serenity and thankyou all for such a brilliant holiday.
Good services, very nice apartments and amazing garden around hotel! :) we really enjoy it. The sea I think is not good for a small kids, but the diving was absolutely the best! We had a all inclusive program, food was good, but the same every day. The best were breakfast - a lot of different type of sweet bread and other food.
As we drove up the hotel looked a little drab how wrong we were this hotel and all the staff are fantastic, even the gardeners said hello.The manager Aladdin is such a nice man could not do enough for us and every one else, Mohammed who works the top pool bar could not do enough for us only had to look at him and he drought us drinks. The room was spotless, cleaned every day, are room was up near the restaurant just right for food and drinks but it's a bit of a walk to the beach if you are not to healthy not to bad going ,but up hill on way back but if you like snorkeling you will love it. You can use the hotel over the road witch has the water park (free) great fun and they have a small one for the children. The food was not always to my liking but my wife and friends loved it plenty of choice, if you like a drink the beer and spirits were as good as you get here , would definitely go back, we have been to sharm/ hugarda 12 years running and this is a good one The only drawback is there is nothing outside for miles.
We previously visited the hotel in November 2016 and had such an enjoyable visit that we decided to return after only 3 months! The staff are all amazing, I know that some of you reading this will be sceptical, but they really do go out of their way to make you feel welcome. The reception staff had even tried to put us into the same room as we had stayed in before, and apologised to say that it was already taken, so did we mind being next door!!! The staff genuinely remember you if you've been before - its like "going home". There is a real team spirit amongst the staff, everyone helps each other out - the waiters had some quite challenging situations as there was a large party of Chinese visitors at the hotel, but they all went above and beyond to ensure the smooth running of the restaurant - even the Hotel Manager, Aladin, pitching in to help his staff out by clearing tables etc. (Something that some British Managers wouldn't do!) The food is always beautifully presented and, I would say, was even better than when we visited in November and we thought it was very good then!! We also took advantage of using the A La Carte restaurants (Italian, Mexican and Royal) which we hadn't on our previous visit and the food was extremely good - if you are visiting the hotel PLEASE give them a try!!! We have been to Egypt a number of times over the past 4 years and this is definitely the best food we have ever had in this Country!!! There have been several improvements since our last visit and these have made a marked difference - some of the pathways have been relaid with beautiful patterns, all the parasols at the pools have been replaced, just some little things that have made a lot of difference!! Nothing is too much trouble for any of the staff here - big shout out have to go to all the waiters, bar staff (restaurant, pool and bars), especially Taha Bebo, Karim, Mohammed and Waleed. Once again we have had a lovely, relaxing holiday at Serenity, thank you so much everyone! Aladin, you and your team are fabulous, we will definitely return to see all of you again!!!
we had a very spacious room over looking one of the pools. the beds were very comfortable and had clean towels everyday. the holiday for us was totally relaxing, just what we needed. the staff couldn't do enough for us & were made very welcome. the quality of the food was very good with plenty of choice. the gardens of the hotel were beautiful and tranquil, they were a pleasure to walk through. the beach area was great & if you like snorkeling then you will not be dissapointed!
Stayed there from Feb 28th until. March 7th 2017.. I have been to Egypt 6 times previously and without doubt this is the best location I have stayed in. Hotel great food great staff great a total relaxation holiday. Rooms spotless. And cleaned everyday I cannot rate this resort highly enough and will be returning every year. For some winter sun .. meaning of serenity total relaxation which sums this resort up a safe location To visit .. Hotel manager Alladin is a credit to the company and if you have any problems he has the solution nothing to hard for thing and he will do the upmost for you to have a great peaceful holiday. .. great swimming pools which are clean and safe Restaurants serve great clean food and staff are polite and helpful beach is close by And very safe with life guard on duty .. I could write all day postive things about this location. But I'm just thrilled to find a hotel that I can travel too in the winter months and know I get value for money and total rest .. and some hot weather you will not be disappointed booking here trust me...
Staff service is really a very hard job to appreciate. You want politeness, cheerfulness, quick response to your requests, a carefree attitude, and above all, sincerity. This is one place you can have it all. Directed by the "busy bee" Mr. Alaadin, the staff looks after your tiniest detail to make sure you're having the best of time. They made my 1-year-old child their top priority anytime they see us. They never turned down a single request during our 3-night-stay. Food is a blessing in this facility. Food quality is more than good, but food variety is incredible, especially lunch. Rooms need some renovations, but the beds are so comfy. It was a little far to the beach from our room. You could use the aqua fun city in the sister hotel. Too bad the free drinks were not freshly made (but I guess that's the rule in most hotels). Special thanks to Mr. Mohammad at the reception desk, Mr. Ibrahim at the restaurant, and of course Mr. Alaadin Definitely a recommendation for all, if distance is not an issue. Looking for a comeback. Serenity resort is exactly what the name implies.
We were there during the low season and the resort was more or less empty. The rooms are acceptable and the beds comfortable. As we have been to Hurghada 5 times before we were afraid that the food would be a disapointment. The food was good with a large variety of meals and a nice sallad buffet. The staff was friendly and helpfull. The pools are nice but the beach not as we expected as it is very shallow (cannot swim) the first 50 meters. If you want to have a relaxing and calm vacation Serenity is the place to be.
Serenity Beach Resort is located 4.8 mi (7.7 km) from Big Dayz Water Sport Center and 8 mi (12.8 km) from Makadi Water World. This 551-room resort has 7 outdoor pools along with a full-service spa and 7 restaurants. New Marina is 24.4 mi (39.3 km) from the resort, which is on the beach.
Free buffet breakfast is served each morning from 7 AM to 10 AM. There are multiple options for onsite dining with 7 restaurants, including Monalisa, which specializes in Moroccan cuisine and serves breakfast, lunch, and dinner, and Bay Watch with its ocean views. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or 2 coffee shops/cafés.
All 551 air-conditioned rooms feature free minibar items, balconies or patios, and coffee makers. Guests can expect WiFi and 28-inch LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and phones are also available.
Guests of Serenity Beach Resort have access to a full-service spa, 7 outdoor pools, and a nightclub. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this all-inclusive resort include a children's pool, a fitness center, and a sauna.
Reviews from Trip Advisor
53% of guests recommend this hotelTotal of 1143 reviews