No dishes, ask for utensils never got any. Carpet wasn’t even vacuumed
Terrible location, uncomfortable beds, no coffee maker in room, construction work next door, back door to hotel does not lock so we didn’t feel safe, etc
Friendly front desk staff. Bathroom was clean and had plenty of towels
Great location for my traveling plans Great staff, friendly and helpful Good coffee!!
The reason I booked a room at Extended Stay instead of a cheap motel was because I was under the impression that it would be a nicer place to stay. I could have saved a good amount of money and gotten a room at a cheap motel for the same if not better quality. I walked into the lobby and stood at the unmanned front desk to check-in. This was around 4 pm, a time when I would think a lot of guests would be checking in. I started to get quite irritated after about 10 minutes of standing there alone, then finally a woman walked up and said "I'll be right with you". There wasn't even a roll of paper towels, a coffee machine or ice tray/bucket for the kitchen. They want guests to walk back and forth from the front desk to their rooms balancing the contents of a kitchen in their arms. Even a Motel 6 has a coffee machine in their rooms. The bathroom had the worst shampoo I've ever used (left my hair like straw) and no conditioner. The tub looked filthy. The worst part of the bathroom was the open space in the tub where a large spider crawled out of. I spilled some water on the floor near the bed and wiped it up with some tissues which came back black. Our initial room keys didn't work and we had to have them replaced after getting locked out. The "continental breakfast" that is advertised is a joke, it's literally coffee and packaged muffins by the front desk. I wont be staying here again, which is a shame because the location is perfect for my work and home situation.
The staff was incredibly friendly which almost made up for the lack of standard amenities. We did not realize that there was no maid service, and that we would have to unclog our own clogged toilet on check-in, (YES!), or go get our own refill toilet paper and tissues! Or that "breakfast included" meant coffee and just a muffin or a granola bar! The website was not clear on these details at all. :(
There was carpet cleaning throughout the hotel when we visited, including kicking us out of our room for 30 minutes; very irritating. The front desk often forgot our requests, too. But I did love that they allowed our dog, and did have dishes to borrow during the stay.
Super nice people! Easy check in. Great location! Looking forward to staying here again!
first room:no showerhead, old food left in fridge, water all over the place. second room: smelled of smoke, missing smoke detector, toilet didn't flush. left early...never again at extended stay america. also unexpected $5:00 parking fee
The room smelled like smoke. There was pet hair everywhere. The breakfast was just coffee. Definitely not worth $100/night.
Decent for the price , liked having the kitchen in the room.
Hotel was great, the rooms were clean and roomy. Great staff in front desk and very quiet area.
Hotel is not close to area of activity. A 20 minute drive to HB pier. Nothing around the hotel to walk to. Location is fitting for business visitors rather than tourists. Daily room cleaning is not available, must be requested for a fee. Breakfast is modest (muffins + cereal bars).
no coffee in the room. bed ok , coffee in the lobby. i will stay at a different hotel next time.
Very impressed by the friendly staff. Always courteous and helpful. Quiet rooms, lobby and hallways.
The staff at the hotel were kind and prompt- but The actual room was uncomfortable and smelled like cigarette smoke. Pillows smelled like chemicals so those were placed on the floor- I found hairs in the sheets and the counters had rings and were sticky as though they were never cleaned.
Not good - needs huge remodel. Bad smell and run down.
Booked this room for my dad and he felt it was cozy.
Perfect and great value ... Hidden gem ... Highly recommend ... Nothing to say negative
Located 2.6 mi (4.2 km) from Meadowlark Golf Course, Extended Stay America Suites Orange County Huntington Beach is within a 5-minute drive of Golden West College. The 104 rooms at this hotel include kitchens, refrigerators, and microwaves.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 104 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Renovated in 2014, Extended Stay America Suites Orange County Huntington Beach offers free WiFi in public areas, coffee in a common area, and laundry facilities. Onsite parking is available for a fee. Staff members can help with accommodation requests, and provide front-desk service during limited hours.
No dishes, ask for utensils never got any. Carpet wasn’t even vacuumed
Terrible location, uncomfortable beds, no coffee maker in room, construction work next door, back door to hotel does not lock so we didn’t feel safe, etc
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Friendly front desk staff. Bathroom was clean and had plenty of towels
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked the service provided by our courteous front desk staff as well as our spotless bathroom. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Great location for my traveling plans Great staff, friendly and helpful Good coffee!!
Thank you for reviewing your recent stay at Extended Stay America. It is nice to know you found our staff friendly and that our location worked well for you. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
The reason I booked a room at Extended Stay instead of a cheap motel was because I was under the impression that it would be a nicer place to stay. I could have saved a good amount of money and gotten a room at a cheap motel for the same if not better quality. I walked into the lobby and stood at the unmanned front desk to check-in. This was around 4 pm, a time when I would think a lot of guests would be checking in. I started to get quite irritated after about 10 minutes of standing there alone, then finally a woman walked up and said "I'll be right with you". There wasn't even a roll of paper towels, a coffee machine or ice tray/bucket for the kitchen. They want guests to walk back and forth from the front desk to their rooms balancing the contents of a kitchen in their arms. Even a Motel 6 has a coffee machine in their rooms. The bathroom had the worst shampoo I've ever used (left my hair like straw) and no conditioner. The tub looked filthy. The worst part of the bathroom was the open space in the tub where a large spider crawled out of. I spilled some water on the floor near the bed and wiped it up with some tissues which came back black. Our initial room keys didn't work and we had to have them replaced after getting locked out. The "continental breakfast" that is advertised is a joke, it's literally coffee and packaged muffins by the front desk. I wont be staying here again, which is a shame because the location is perfect for my work and home situation.
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are also sorry for the issues in your suite. Your feedback will be shared with the housekeeping team for review and action. We will share your feedback with our breakfast team for future additions and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
The staff was incredibly friendly which almost made up for the lack of standard amenities. We did not realize that there was no maid service, and that we would have to unclog our own clogged toilet on check-in, (YES!), or go get our own refill toilet paper and tissues! Or that "breakfast included" meant coffee and just a muffin or a granola bar! The website was not clear on these details at all. :(
Thank you for reviewing your recent visit. Our duty is to provide a fresh, clean, well-maintained environment to all the guests, and we apologize we fail in your case. Your feedback will be shared with the appropriate team so that action can be taken. We are sorry you did not liked our hotel's policy and also apologize our breakfast offerings did not meet your expectations. We value your comments and hope to have a chance to prove ourselves. Sincerely, Hotel Management
There was carpet cleaning throughout the hotel when we visited, including kicking us out of our room for 30 minutes; very irritating. The front desk often forgot our requests, too. But I did love that they allowed our dog, and did have dishes to borrow during the stay.
Michelle, thank you for choosing us for your needs. We are pleased to know you liked our pet-friendly policy and that you made good use of the kitchenware. However, we are sorry for the service issue. Your feedback will help us improve our future guest's experiences going ahead, We hope to have a chance to provide you with a much better stay. Sincerely, Hotel Management
Super nice people! Easy check in. Great location! Looking forward to staying here again!
Jeanette, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed with our courteous associates and loved our ideal location. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we look forward to your return visit. Sincerely, Hotel Management
first room:no showerhead, old food left in fridge, water all over the place. second room: smelled of smoke, missing smoke detector, toilet didn't flush. left early...never again at extended stay america. also unexpected $5:00 parking fee
Thank you for being our guest and for taking the time to leave feedback. We are sorry that you had an unpleasant experience. We apologize that your non-smoking room had a smoke odor. Our housekeeping supervisor has been made aware of your concerns, and we will be addressing this with our entire cleaning staff. We are committed to providing a clean and fresh guest suite for every incoming guest, and we are sorry that this was not your experience. We would also like to apologize for the misunderstanding regarding your bill, as our property does not charge a fee for parking. If you would like to provide additional information regarding this matter, we would welcome the opportunity to investigate this further. Additionally, we apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order, once we are made aware of an issue, so we thank you for letting us know. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Thank you for your review. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. We will bring your complaint to the attention of our team as we continuously strive to improve. We have also asked our housekeeping team to be more diligent going forward. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management