The staff was very friendly and accommodating
good
SO I NEEDED A LAST MIN PLACE TO STAY. I CHOSE THIS PLACE AS PRICE WAS OK. BUT DO NOT STAY HERE. THE WORKERS DONT CARE ABOUT ANYTHING. THE PLACE HAS THE SMELL OF A THRIFT STORE. EVEN THOUGH BIG LINE OF PEOPLE TO CHECK IN..THEY WAIT TILL 3PM TO LET YOU CHECK IN. LOOKS LIKE ABANDONED CARS OUTSIDE IN PARKING LOT.. NO AMENITIES AT ALL...PLACE LOOKS BUILT IN 90s ...AND NO UPDATES AT ALL. EVEN PLASMA TV WITH ONLY LOCAL CHANNELS (4 WORKED) THEY CLAIM TO HAVE FREE BREAKFAST...ITS COFFEE AND ROCK HARD MUFFINS..TOTAL JOKE. DONT STAY HERE SPEND ANOTHER $40 ON SOMEWHERE ELSE. MOTEL 6 BETTER. SCARY
Easy check in enough parking space
No dishes, ask for utensils never got any. Carpet wasn’t even vacuumed
Terrible location, uncomfortable beds, no coffee maker in room, construction work next door, back door to hotel does not lock so we didn’t feel safe, etc
Friendly front desk staff. Bathroom was clean and had plenty of towels
Great location for my traveling plans Great staff, friendly and helpful Good coffee!!
The reason I booked a room at Extended Stay instead of a cheap motel was because I was under the impression that it would be a nicer place to stay. I could have saved a good amount of money and gotten a room at a cheap motel for the same if not better quality. I walked into the lobby and stood at the unmanned front desk to check-in. This was around 4 pm, a time when I would think a lot of guests would be checking in. I started to get quite irritated after about 10 minutes of standing there alone, then finally a woman walked up and said "I'll be right with you". There wasn't even a roll of paper towels, a coffee machine or ice tray/bucket for the kitchen. They want guests to walk back and forth from the front desk to their rooms balancing the contents of a kitchen in their arms. Even a Motel 6 has a coffee machine in their rooms. The bathroom had the worst shampoo I've ever used (left my hair like straw) and no conditioner. The tub looked filthy. The worst part of the bathroom was the open space in the tub where a large spider crawled out of. I spilled some water on the floor near the bed and wiped it up with some tissues which came back black. Our initial room keys didn't work and we had to have them replaced after getting locked out. The "continental breakfast" that is advertised is a joke, it's literally coffee and packaged muffins by the front desk. I wont be staying here again, which is a shame because the location is perfect for my work and home situation.
The staff was incredibly friendly which almost made up for the lack of standard amenities. We did not realize that there was no maid service, and that we would have to unclog our own clogged toilet on check-in, (YES!), or go get our own refill toilet paper and tissues! Or that "breakfast included" meant coffee and just a muffin or a granola bar! The website was not clear on these details at all. :(
There was carpet cleaning throughout the hotel when we visited, including kicking us out of our room for 30 minutes; very irritating. The front desk often forgot our requests, too. But I did love that they allowed our dog, and did have dishes to borrow during the stay.
Super nice people! Easy check in. Great location! Looking forward to staying here again!
first room:no showerhead, old food left in fridge, water all over the place. second room: smelled of smoke, missing smoke detector, toilet didn't flush. left early...never again at extended stay america. also unexpected $5:00 parking fee
The room smelled like smoke. There was pet hair everywhere. The breakfast was just coffee. Definitely not worth $100/night.
Decent for the price , liked having the kitchen in the room.
Hotel was great, the rooms were clean and roomy. Great staff in front desk and very quiet area.
Hotel is not close to area of activity. A 20 minute drive to HB pier. Nothing around the hotel to walk to. Location is fitting for business visitors rather than tourists. Daily room cleaning is not available, must be requested for a fee. Breakfast is modest (muffins + cereal bars).
Located 2.2 mi (3.5 km) from Westminster Mall, Extended Stay America Suites Orange County Huntington Beach is within a 5-minute drive of Golden West College. The 104 rooms at this hotel include kitchens, refrigerators, and microwaves.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, refrigerators, and microwaves are also standard. Housekeeping is available on request.
At Extended Stay America Suites Orange County Huntington Beach, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. Onsite parking is available for a fee. Staff members can help with accommodation requests, and provide front-desk service during limited hours. This smoke-free hotel also has a vending machine.
The staff was very friendly and accommodating
good
Dear Huynh, Thank you for sharing your positive feedback about Extended Stay America. We're pleased to know that you had a good experience during your stay. Your satisfaction is our priority, and we appreciate your support. If you have any specific comments or suggestions, we'd love to hear more so we can continue providing excellent service. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
SO I NEEDED A LAST MIN PLACE TO STAY. I CHOSE THIS PLACE AS PRICE WAS OK. BUT DO NOT STAY HERE. THE WORKERS DONT CARE ABOUT ANYTHING. THE PLACE HAS THE SMELL OF A THRIFT STORE. EVEN THOUGH BIG LINE OF PEOPLE TO CHECK IN..THEY WAIT TILL 3PM TO LET YOU CHECK IN. LOOKS LIKE ABANDONED CARS OUTSIDE IN PARKING LOT.. NO AMENITIES AT ALL...PLACE LOOKS BUILT IN 90s ...AND NO UPDATES AT ALL. EVEN PLASMA TV WITH ONLY LOCAL CHANNELS (4 WORKED) THEY CLAIM TO HAVE FREE BREAKFAST...ITS COFFEE AND ROCK HARD MUFFINS..TOTAL JOKE. DONT STAY HERE SPEND ANOTHER $40 ON SOMEWHERE ELSE. MOTEL 6 BETTER. SCARY
Dear David, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Easy check in enough parking space
No dishes, ask for utensils never got any. Carpet wasn’t even vacuumed
Thank you for your review. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. We will bring your complaint to the attention of our team as we continuously strive to improve. We have also asked our housekeeping team to be more diligent going forward. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management
Terrible location, uncomfortable beds, no coffee maker in room, construction work next door, back door to hotel does not lock so we didn’t feel safe, etc
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Friendly front desk staff. Bathroom was clean and had plenty of towels
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked the service provided by our courteous front desk staff as well as our spotless bathroom. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Dear Dominique, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are pleased you had a pleasant stay. We could not be more delighted to read about the special attention you received from our staff. It is no surprise to see the dedicated service they demonstrated to you during your stay. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management