Staff was nice and friendly. Rooms were clean. This is an older property. Pool was green so we could not go swimming.
Very well kept and clean, although facility is aged. The mattress is way too soft and doesn't offer enough support for people with back issues.
The property was very nice in the room appeared to be newly redone which was nice... Thank you
staff was friendly bit the hotel had 10 crickets and 2 cockroaches and the heater airconditioner broke
It is just a place to sleep. The sheets were clean and rooms. Just not the best property
This property is more of a long stay motel than a place you should stay for vacation. Walls are thin and nonstop kids running around and jumping, sounds if they were coming through the sealing. Staff was not helpful when told about the problem. Towels had stains and trash in ice machine area. Overall outside appearance is not very good. I'd look elsewhere for a room if staying in HB.
We had a good stay. Staff was very friendly. The only negative comment is that they ran out of bread and other breakfast items at 9am (breakfast is 7-10am). People were complaining but they didn’t replenish.
This was a great hotel for the price point. Staff were friendly and helpful. Location is good. My room was clean and everything worked. I would stay here again. My only suggestions / requests for improvement are that the pillows were uncomfortable and there was only 1 laundry machine.
The desk people were great . She was engaging and helpful
The room that we stayed was clean and the staff were polite.
Verry good ........................................
Room decor was ok. Outside needs a new coat of paint.
The hotel itself was better than we expected, could have been vacuumed a bit better and the shower literally had some hair and a spider in it, so that was gross. The worst thing however was the first night we stayed here there was a HUGE fight outside our door for literally 2 hrs at 1am. Someone even broke the hotel windows during the fight. I doubt anyone at the sold out hotel slept much that night. It took my husband calling the front desk numerous times to get the police to show and end the craziness outside. The hotel apologized but that was it. I expected more from them.
Nice hotel. Staff was good. It was very clean. A lot of room remodeling going on, for the better.
Best Western Surf City places you within 3 miles (5 km) of popular attractions like Huntington Beach Pier and Main Street. This hotel has 62 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Start your day off right with a free continental breakfast offered each morning.
All of Best Western Surf City's 62 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are also standard.
At Best Western Surf City, guests have access to an outdoor pool, a spa tub, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a meeting room, a business center, and laundry facilities.
Staff was nice and friendly. Rooms were clean. This is an older property. Pool was green so we could not go swimming.
Thank you!
Very well kept and clean, although facility is aged. The mattress is way too soft and doesn't offer enough support for people with back issues.
Thank you for your input, your comments will help us with future stays
The property was very nice in the room appeared to be newly redone which was nice... Thank you
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank You
staff was friendly bit the hotel had 10 crickets and 2 cockroaches and the heater airconditioner broke
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are sorry that we didn't have the opportunity to help you with your situation, next time please inform our staff immediately so we have the opportunity to remedy the matter at hand. Please know we have a service that comes monthly. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
It is just a place to sleep. The sheets were clean and rooms. Just not the best property
THANK YOU FOR YOUR FEEDBACK!
This property is more of a long stay motel than a place you should stay for vacation. Walls are thin and nonstop kids running around and jumping, sounds if they were coming through the sealing. Staff was not helpful when told about the problem. Towels had stains and trash in ice machine area. Overall outside appearance is not very good. I'd look elsewhere for a room if staying in HB.
Thank you for taking your time to review us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you for staying with us, on behalf of myself and my team we appreciate you choosing our hotel. We all take pride in making sure our guest are happy, so we're happy you enjoyed your stay. We all look forward to seeing you again soon.
We had a good stay. Staff was very friendly. The only negative comment is that they ran out of bread and other breakfast items at 9am (breakfast is 7-10am). People were complaining but they didn’t replenish.
Thank you for staying with us, on behalf of myself and my team we appreciate you choosing our hotel. We all take pride in making sure our guest are happy, so we're happy you enjoyed your stay. We all look forward to seeing you again soon.
Thank You