Kirkton Park Hotel Hunter Valley4.5 out of 5.0
Recent guest reviews
This delightful hotel is like staying in a country manor house, complete with indoor pool. Luxury accommodation, great bar with fireplace, Locavore Restaurant and stand-alone meeting facilities also. Set on 70 acres with picturesque views, the perfect place to sit on your balcony as the sunsets. Close to wineries and cheesemakers too!
Heard amazing things about the Hotel but some of them I had better expectations. The venue is beautiful, recently refurbished. We woke up with the room next door being noisy but that's not really the Hotel's fault. The bed was comfortable and the view stunning BUT the customer service was VERY DISAPPOINTING (RECEPTION ONLY). I work in the industry and for several years I work at front desk, I know guest can be difficult about silly things but some of the issues are very easy to solve: with a smile and basic acknowledgement. The ladies at reception were not friendly, not welcoming at all (No smiles, no engagement, no conversations besides “please provide your credit card”). We arrived around 1pm and the room was not ready (only guaranteed from 2pm) which is understandable- as I mentioned I worked in the industry for several years, we had a tour booked anyway, although no one offered to take our bags to the room, we were told we had to come back to reception to collect our own bags and I’m sorry but being in a wine tour all day with shopping etc, the last thing I wanted to worry was to have to carry my own bags to the other building block. I had to ask for my bags to be dropped in the room and had the following reply: “yes, we can try” (luckily the bags were actually dropped in the room). I booked this stay 3 months in advanced and asked if the two rooms me and my friend booked could be allocated close to each other (not next door, not interconnecting, just close to each other) Upon check-in I found out we had been allocated in completely different buildings, AGAIN no apologies, no friendly words, no options were given, we stayed there on a Sunday night, which made harder to believe they could not allocate us close to each other. Upon check-out WE AGAIN had to mention we didn’t get the “welcome drinks + wine magazine” that was part of the deal when we booked. Instead of apologizing the receptionist mentioned this was a deal when the Hotel was still under different management (recently changed Hotel networks), in my point of view it didn’t matter, you should honour the deals offered upon booking. Especially because I emailed the Hotel reservations team at least twice to discuss my booking since the Hotel Management changed. Instead we were “offered” a cup of coffee but since they could not make it take-away (????) we end up leaving. The cherry on the top of the cake was actually walking past reception and thanking the ladies at reception and having no response. The only positive customer experience we had was while having dinner at the Hotel that nigh. The experience was amazing and the food was delicious! The food & beverage attendants were very friendly and In fact the chef and Samuel (restaurant manager) made the experience delightful, always making sure we were OK and having a good dining experience. Maybe you should consider giving your Front desk team a proper customer service training. Sometimes a smile or a simple apology could change someone’s experience. Kind Regards, Juliana
Found ourselves not booked anywhere for dinner Saturday night in the hunter and wanted somewhere close ....by chance stumbled across the kirkton park hotel which was right around the corner from where we were staying We decided on the 5 course degustation menu Paired with wines from first creek We were not disappointed Everything was exceptional from the welcome to seating and service Staff were quiet and friendly and knowledgeable , there but not there. Changed my starter no problem as I am allergic to seafood We managed all 5 courses although I felt guilty at leaving 1/2 the steak as my stomach was bursting ( from having an indulgent hot chocolate at cocoa nib at midday) Every portion was value for money The wines paired from first creek were exceptional and we will be buying every single one to take home with us Fresh produce and a variety of flavour and tastes on the pallet especially the Pork belly with Asian slaw and the Beetroot salad The dessert fresh and cleansing satisfying my sweet tooth 10/10 for style, service and food We will be going back
We had a 3 night stay here in mid winter. Paid about $200/night so exceptions were high. Once again our reviews are based on value for money. Our sun filled north facing room was nice, not overly large, but not tiny either. It was well presented. We had a balcony with extensive valley views, which were also shared by the room. We are unsure exactly what room we had. We booked, the lowest (cheapest) room, but on checking out we were told the level above ours was the Executive level, which is the highest. Maybe we had an upgrade but weren't told. What stood out for us was the outstanding customer service. All members of staff were friendly and helpful, but at all times natural. Staff at the breakfast buffet (Elizabeth and Amanda?) were great to have a yarn with, and seemed genuinely interested in our experiences. We had a great night in the Epoche Lounge where Sam the barman had the room is stiches at times. The Pizzas and burgers were great, although the wines (reds at least) a little disappointing for a wine area and given the 'by the glass' prices. Cheaper ones were actually better. We had mixed feelings on our meal the main restaurant. We would happily return to this venue
So this promised to be an awesome stay - and don't get me wrong it was not bad - it's just that there were a number of small things that were wrong and it leaves you feeling that the stay was good but certainly not great. We were there for a company conference - and let's be clear the place is set up and sells itself as a venue for this purpose. On arrival it is impressive - big wrought iron gates, a long drive way and colonial style buildings and gardens provide a good first image. For our stay we were hustled into the conference centre for the first part of our experience - the room was spacious and well set up but oh - first fail - we had a number of people express their need for milk alternatives and there were none to be found for our first tea and coffee on arrival. A not a big thing but not the best first impression. Worse still when we asked for alternative milk we were given almond only that was clearly old and was lumpy and unpleasant. Our conference commenced and let me say the setting and the room is very pleasant. First video of the day came up in our presentations and the second fail - no sound. Seems there were major AV issues that were unresolvable until the end of the day - mmm. When you book a venue for a conference you would expect this sort of thing to be sorted surely. Lunch time came and we headed to the main building to check in and get food. We were given maps for our rooms but there seemed to be no one around to help us find them. Many of us wandered around doing the best we could to get to the right spot - not a disaster but a bit frustrating and unwelcoming. We congregated in the dining area where a buffet had been set up for us. First big mistake was that for 65 of us there was a tiny room that had us getting food in two queues that had no real direction but had to be funnelled towards just two bowls of salad and a pile of bread tucked in one corner that no one could reach without the whole queue system getting messy and congested - you had a feeling that they were either used to smaller groups or just had not thought this through. Some got frustrated and gave up on trying to get greens and bread. Others continued to queue but were frustrated by the time they sat down to eat. The choice of drinks was water and what was something like an iced tea that was so sweet and syrupy that it barely could pour out of the urn. I did not hear one person say that they enjoyed the so called iced tea. Worse still for those of us with allergies/dietary requirements foods were not clearly marked as being free of certain food groups eg gluten free, dairy free. Having provided the hotel with our details and requirements as a group you trust that these dietary requests have been catered for. One of our team however sadly got very sick because the dietary requests had not been taken seriously and were included in a sauce. Mmm. Unimpressed. The meat kebabs at lunch were also very dry indeed - fine if you like your meat super well done but these days I think most people opt for at least medium if not medium rare. Oh and the coffee machine was broken and out of order. We finally got AV happening later in the day and enjoyed sound to videos we had hoped to see earlier. Off to our rooms to prepare for a team dinner later. The rooms are well designed in terms of layout and interior design - mine had a charming balcony but oh - mm - can't open the door - seems I can only look out the window - oh well, still pretty. As I sort out the lights I realise my bedside lights have blown lightbulbs. Mmm. I start to search to plug in my electronic equipment and there are only a couple of power points that are free - two of which are behind the massively heavy bedside table that I could not move so I just had to turn to yoga moves to try and reach the points and as for plugging in the kettle, well that had to go in the same spot with my kettle balanced right on the edge near my bed - don't make a mistake I told myself! Oh and not to forget that you cannot fit the kettle under the tap in the bathroom so you have to fill it using a glass from the bathroom. Off to dinner. I arrived only 15 mins after kick off time and there was only one piece of steak left. It was good but everything else had gone which seemed to be a general theme of the stay. Just not enough food for the number of people. Day two the weather was awesome and it clearly is a very pretty place when you look around you. We didn't have much more luck with the catering on day two - morning tea there were lovely macaroons for the gluten free people but it's like no one thought that maybe the rest of the party might want to eat them too so putting out 10 macaroons for a group of 65 was not enough - by the time gluten free people got there most of them were gone and they were left with nothing - mmm. Lunch was pretty similar to day one - a tomato based casserole dish, chicken and salad so the lack of variety or tomato based casseroles was starting to be felt. We headed off on a winery tour in the afternoon and there is not question the venue is very well situated for that with numerous wineries very close by so definitely that is an advantage if you are looking to do tours. We had a special gala dinner that night. We started in the main bar which is very attractive with an open fire but was pretty crowded with our team - I really think this place is better for smaller groups. We then headed to our dinner that was set up in the conference room, a short walk from the main house. The room looked lovely - was well laid out and staff were pleasant. We started with an alternate option of pork belly with prawn, which was actually very good, or hand made sweet potato ravioli that I am told was fine but not exceptional. Then it was steak (which I was told was over done but fine) or chicken that was pretty bland but inoffensive. Dessert was pretty looking but very very rich - a choice of a chocolate pudding or a cheesecake. Final day there were complaints about breakfast - again either food options had run out or what was there was cold. Back at the conference area there was not enough cups, or hot water for teas and coffees and once again not enough gluten free options. Lunch was ridiculous for a group with several gluten free people - one option was pasta and the other bread crumbed calamari with only char grilled veggies for anyone else. Mmm!!!! We left with mixed feelings. We had had a good time as a group and the place was pretty and the staff pleasant but there were just so many holes in the catering and general service that you left not feeling as positive about the venue as you should. Simple fixes but this place is not cheap and as a corporate venue for events you want the experience to be good at the very least.Not sure I would go back or recommend this as an event venue.
The buildings and gardens are impressive. The individual rooms are very stylish and comfortable with good access to individual garden areas as well as to the formal rose gardens and the recreation areas. There is ample space for privacy or guests can mix with friends in a number of restaurant and bar spaces. All of the staff were obliging, very professional, helpful and took pride in their work. Guests can also wander about the extensive grounds and enjoy the wonderful valley views.
This is the third time we have stayed in this hotel. This time we chose the family room with 2 queen beds for 2 adults & 2 kids. Decor was nice & had a cottage feel, room was clean & good in size. Location was great as it was close to all the attractions such as wine tasting, cheese tasting & the garden. Staff were friendly, helpfull & welcoming throughout our stay. Food & decor at Lacavore restaurant were nice but has very limited choices for the kids. As a family with 2 kids, our choice of restaurants is mostly influenced by what is on the kids menu. I wish they include the pizzas in their kids menu from the Epoche Lounge Bar as it will encourage more families to dine in Lacavore. Buffet breakfast was sufficient. It was not lavish but had all the breakfast requirements. I ordered poached egg on day 1 which came out overcooked so I did not bother ordering on the second day. It was cold shower by all on day 2 as there was no hot water in the morning. When we rang reception we were told thats it's across the whole hotel as there is an influx of guests taking showers. We were told to go have breakfast first. This is a big disappointment as we did not expect this from a 4 star hotel. There was no acknowledgement or apology either when we checked out. Might try other hotels in the area next time we visit.
We were in the Hunter Valley for one night and the Kirkton Park (we arrived just after a re-branding) was a great choice. The room was spacious and I enjoyed the decor. The view from our verandah was stunning and I loved watching the bunnies hop around the little pond outside in the morning. The only thing that could use an update would be the bathroom, but the amenities were more upscale at least. Also, the staff were helpful and were able to suggest the Hunter Hopper hop on/off bus when our previously booked tour cancelled on us at the last minute and nearly ruined our one day stay.
Stayed in the new IHG Intercontinental run Kirkton Park hotel post the recent handover from the Accor Sebel brand a few days prior. Lots of confusion from reception staff as they struggled to get a grip on their new branding - seems as though the systems are not fully online and as a result they can't see guests status with IHG, nor are sure what their entitlements are. None the less, they were friendly, apologetic and able to make up for the teething issues via a few small gestures that were much appreciated. Overheard other guests who had presumably booked under the old brand and also hadn't been informed of the changes and their affected stay privileges. But lovely hotel, breakfast was a pleasure, staff really helpful and pleasant, and the decor, rooms and outlook of the hotel were super. Looking forward to another stay here in the future when they are more settled into their new branding.
Tanya and Patric provided extremely great costumer service. we had issue with our room, Patric straight away solve the problem for us. Tanya gave us many great tips for our trip in hunter valley also organized us a great vineyards tour! we felt very comfortable staying in this beautiful hotel. Cozy room and great food from the restaurant ( we had rib eye and duck ) . House keeping needs improvements.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Located within a mile (2 km) of Hanging Tree Wines, Kirkton Park Hotel Hunter Valley is within 3 miles (5 km) of Saddlers Creek Wines. This 70-room, 4.5-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking. It's also near Bimbadgen Estate and Lindemans Wines.
Enjoy dining at one of 2 onsite restaurants including Locavore Dining, which specializes in Modern European cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 7:30 AM to 10 AM.
The 70 rooms are air-conditioned and have an array of amenities, including sofa beds, minibars, and coffee makers. Flat-screen TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include free local calls, ceiling fans, and ironing boards.
At Kirkton Park Hotel Hunter Valley, guests enjoy an indoor pool, a fitness center, and a spa tub. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, an outdoor tennis court, and free WiFi in public areas.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 869 reviews