There was visible mold on the ceiling of my room to he point I had to go to a different hotel. The couch had a piece broken off and it was just set in the corner of the room. The bed was missing an entire side and there was visible grease on the tables and tv stand.
There was nothing unique about this motel. It was everything that one would expect for a room under $100. When we first walked into the room, the A/C was already on and the room felt great. The refrigerator was also nice and cold . And ready for items to be placed inside. The shower was pleasantly hot or cold for anyone's choice of temperature.
Very friendly front desk. The room got super cold which is a plus. It was also very quiet at night which being so close to IH-10 was surprising.
The room smells cigarette. we could not take the awful smell.
room looks clean but smell is not so pleasant. The breakfast is almost non existent.
Located within a leisurely stroll of San Jacinto Mall, Palace Inn - Baytown I-10 is within a few miles (5 km) of Pirates Bay Water Park. This 36-room motel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 9:00 AM. Order from room service to satisfy your hunger without leaving your room.
Guests can expect free WiFi and 40-inch LCD TVs with satellite channels. Other amenities include microwaves, phones, and ironing boards.
Guests of Palace Inn - Baytown I-10 enjoy free WiFi in public areas, a business center, and laundry facilities. If you drive, take advantage of free parking. The 24-hour front desk has staff always at the ready. Additional amenities include an ATM and a vending machine.
There was visible mold on the ceiling of my room to he point I had to go to a different hotel. The couch had a piece broken off and it was just set in the corner of the room. The bed was missing an entire side and there was visible grease on the tables and tv stand.
Hello Joseph, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.
There was nothing unique about this motel. It was everything that one would expect for a room under $100. When we first walked into the room, the A/C was already on and the room felt great. The refrigerator was also nice and cold . And ready for items to be placed inside. The shower was pleasantly hot or cold for anyone's choice of temperature.
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!
Very friendly front desk. The room got super cold which is a plus. It was also very quiet at night which being so close to IH-10 was surprising.
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!
The room smells cigarette. we could not take the awful smell.
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
room looks clean but smell is not so pleasant. The breakfast is almost non existent.
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our breakfast and room. We hope to see you again and that you will be truly impressed with our continued improvements.
Hello Edgar,Thank you for your perfect rating! We appreciate your feedback and look forward to welcoming you back.