Fairfield Inn & Suites by Marriott Houston Pasadena

The hotel is a pleasant location to rest. Room clean , with adequate amenities (except for personal shampoo and cream). helpful and friendly staff. Breakfast adequate and plentiful. Would definitely return.

Staff was very nice and did all they could to make our stay enjoyable. Hotel and rooms were clean and hotel appears to be fairly new. However, the quality of construction is poor. Subflooring that moves and creaks in the halls, tiles coming loose on the bathroom floor, and holes for shower fixtures and wall plugs cut too large. Whomever the quality control inspector for Marriott was should be fired.

This hotel was close to many things in the Pasadena and surrounding areas. The hotel was very clean which is at the top of my priority list. The front desk staff were very friendly!! The only downside was the water in the shower would not get hot and the water pressure was awful. That being said we only stayed a couple of nights so I just dealt with it. If they could fix the water issue I would definitely stay there again!

I am a Lifetime Marriott Platinum member and Hilton Diamond member who travels to this area frequently. I normally stay at the Hampton Inn but on this trip they were full, so I decided to try the Fairfield Inn. The location of this hotel is great given the fact that it is right on the Beltway 8. But be aware that there is considerable construction taking place on the feeder roads in the area and traffic can be bad during the morning afternoon commutes. I arrived just after midnight and check in was fairly easy. I was recognized as at Platinum member and offered a bottle of water. I headed to my room on the single elevator, which isn’t a problem at 12:30 AM, but it is from 6:00 AM to 8:00 AM when everyone in the hotel is trying to use it. This hotel is fairly new, so the rooms are clean and of ample size. Additionally, all rooms have a refrigerator and microwave which is nice if you’re staying a few days like I was. My room had 2 full size beds but I would imagine that there are rooms with king size beds as well. The bed was comfortable. The bathroom and amenities were typical of of hotel at this price point. One negative was the water pressure in the shower......it was very weak or the head needed to be cleaned. The TV was fine and had a good picture. Another thing I noticed in this room was that there is only one electrical outlet at the desk....most hotels have 4-5 which makes it easier to recharge all your devices and equipment. There were, however, 2 outlets on the lamp between the beds but only one of them worked. In the morning I went down stairs to check out the breakfast. I have to tell you....it was disappointing, especially given the fact that I was paying $150 a night. At that price point, I would expect real scrambled eggs, not powdered. Bacon that’s not so thin you can see through it. Oatmeal that has a smooth consistency, not like wall paper paste, etc, etc. The breakfast at the Hampton Inn down the road “blows this breakfast away”......I would give the Fairfield breakfast an A...for avoid. Oh! And another thing.....no newspapers. What’s up with that? After conducting my business for the day, I returned, only to find out that my bottled water was not replenished......the Hampton Inn gives you 2 waters day. I could go on but I think you get the idea. It’s ironic, because right next to the (only) elevator in the hotel is a photo of J. Willard Marriott with a caption that reads “it’s the little things that make the big things possible”........great advice. In closing I would say that this hotel should start taking care of the “little things” such as real eggs, real bacon, replenished water for Platinum guests, newspapers, etc. etc. or take down the sign.

Our family of four stayed three nights over spring break. The location is ideal if you are going to explore both Galveston and Downtown. The room was smaller than other Fairfield Inns we have stayed at but was a well designed space and clean. It had a great free hot breakfast with lots of options. Pool is outside, no hot tub. Decent treadmills in the fitness center.

Room and hotel clean. Shower spray thin thru rain shower head. Towels and sheets good. Issue, breakfast, not the quality of the usual Marriots. Coffee and hot water cold. The food attendant puts out 2 yogurts at a time. A small ant of scrambled Eggs in chafing dishes, so people have to wait for her to heat up food? Really?? Only Bold coffee, how about plain reg coffee. Just not the usual standard of a Fairfield and won't stay here Again.

I stay in a fairly large number of hotel and motel properties, and I am often disappointed in some area or another. My recent stay at the Fairfield Inn Pasadena was a notable exception. It is located along the Sam Houston Tollway, and there is a lot of traffic on the frontage road. I had a room on the back side, overlooking a parking lot and a pleasant residential neighborhood. The hotel was brightly decorated and clean, and I encountered no noise, either from the outside or other rooms. The HVAC system was quiet. The bed was a little harder than I would have selected, but was fine. Breakfast the next morning was up to par. I had an excellent overnight stay, and would like to try this inn out again if I need to stay in the area.

Was very disappointed with my recent stay at this hotel. Upon arrival at approx. 11:30 PM I had to wait a few minutes for hotel staff to appear at the desk. No big issue with that. What I did have an issue with was that I completed mobile check-in and the clerk asked me my name and then handed me my keys. She never once asked for my ID to verify identity. Upon entering the room we noticed a few issues, hand prints on the wall and missing piece of carpet/visible carpet tacks. But it was late and we were tired from driving. Upon waking up the next morning we noticed that bathroom floor tile had sections of grout missing and they cracked/popped every time you took a step. There was also one of the wall tiles in the shower with a section of the glazing missing. Upon our return that evening none of the room keys worked again small inconvenience but they add up. Sunday morning when we woke up and opened the curtains we discovered what could only be described as bb/bullet hole in the outer pane of the window with glass pieces in the bottom of window in-between the two panes of glass. Some other small things we noticed was the do not disturb sign was missing as well as there was a random block of screwed in next to the door frame. I would have voiced my concerns about the room and questioned why it was still in service with hotel staff upon my departure on Sunday but upon leaving there was no one at the desk yet again. Would not recommend this hotel to anyone. I am a frequent traveler and stay only at Marriott properties and expect way better from them especially from one this new.

This is a nice and clean hotel that's located near the highway in an area where we felt safe. Tons of nearby restaurants, with IHOP and Hooter's within walking distance (and this area had a police presence). The hotel was very clean and the associates provided top notch customer service to us during our stay. I'd highly recommend!