This is a wonderful place to stay. The staff are excellent and very friendly and try to assist the guests.
The hotel was nice. Clean and accommodating. I didn't have an issue until we checked out. On top of my charges for my stay there was an additional charge of almost three hundred dollars. I obviously live out of town, so I called. I spoke to Barbara who was no help at all. She wanted me to fax my credit card to them. When I refused she wanted me to mail it to them. I asked for an email to contact the general manager and she refused. She told me to overnight it through the mail. When I finally was able to convince her to have the GM (Henry) contact me, he refused to speak to me and just wanted a copy of my credit card statement showing the charges. His reply to my first email was short and rude. Once my second email showed both charges, the tone changed quickly. He promised to send a letter to help remove the additional charge, but again nothing was sent. I will not be staying here again.
Great customer satisfaction and great location and convenient. Overall excellent and beyond
Lea County Inn places you within a 10-minute stroll of New Mexico Junior College and Lea County Event Center. This 45-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free continental breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM.
Lea County Inn's 45 air-conditioned rooms provide microwaves, refrigerators, and ironing boards. Guests can expect 37-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Desks are also included.
At Lea County Inn, guests enjoy an indoor pool, a fitness center, and a spa tub. There's free parking if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.
This is a wonderful place to stay. The staff are excellent and very friendly and try to assist the guests.
The hotel was nice. Clean and accommodating. I didn't have an issue until we checked out. On top of my charges for my stay there was an additional charge of almost three hundred dollars. I obviously live out of town, so I called. I spoke to Barbara who was no help at all. She wanted me to fax my credit card to them. When I refused she wanted me to mail it to them. I asked for an email to contact the general manager and she refused. She told me to overnight it through the mail. When I finally was able to convince her to have the GM (Henry) contact me, he refused to speak to me and just wanted a copy of my credit card statement showing the charges. His reply to my first email was short and rude. Once my second email showed both charges, the tone changed quickly. He promised to send a letter to help remove the additional charge, but again nothing was sent. I will not be staying here again.
We do apologize for the confusion and we did not at all mean to come off as rude to you in the email we will have a talk with the management team and front desk clerks. After looking into the matter we see that they bank was holding the funds for some reason we do not know why this is however we will adjust our approach to make sure this doesn’t happen to anyone else and we would like to thank you for being this to our attention.
Great customer satisfaction and great location and convenient. Overall excellent and beyond
Thank you for your review and we look forward to seeing you again soon!!!!
We want to thank you for your stay and your review we hope to see you again soon!!!