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Trust Hotel

2.5 star property
Hotel with spa services, near Mazda Zoom-Zoom Stadium

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Photo gallery for Trust Hotel

Restaurant
Lobby
Public bath
Restaurant
Hallway

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
1-14-10 Hikarimachi, Higashi Ward, Hiroshima, 7320052
  • Place, Mazda Zoom-Zoom Stadium
    ‪11 min walk‬
  • Place, Hiroshima Peace Memorial Park
    ‪4 min drive‬
  • Place, Hiroshima Castle
    ‪4 min drive‬
  • Airport, Hiroshima (HIJ)
    ‪59 min drive‬

Room options

View all photos for Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking

Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking | Down comforters, in-room safe, desk, blackout drapes

Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • 48 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Male Dormitory Room with 1 Upper Bunk Bed - Non Smoking

Male Dormitory Room with 1 Upper Bunk Bed - Non Smoking | Down comforters, in-room safe, desk, blackout drapes

Male Dormitory Room with 1 Upper Bunk Bed - Non Smoking

7.8 out of 10
Good
(6 reviews)
  • 48 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room, Non Smoking

Standard Single Room, Non Smoking | Down comforters, in-room safe, desk, blackout drapes

Standard Single Room, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, Non Smoking

Standard Double Room, Non Smoking | Down comforters, in-room safe, desk, blackout drapes

Standard Double Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, Non Smoking

Deluxe Double Room, Non Smoking | Down comforters, in-room safe, desk, blackout drapes

Deluxe Double Room, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking | Down comforters, in-room safe, desk, blackout drapes

Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 248 sq ft
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Twin Room, Non Smoking

Down comforters, in-room safe, desk, blackout drapes

Standard Twin Room, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 205 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Male Dormitory Room with 1 Bed - Non-Smoking

Deluxe Male Dormitory Room with 1 Bed - Non-Smoking | Down comforters, in-room safe, desk, blackout drapes

Deluxe Male Dormitory Room with 1 Bed - Non-Smoking

7.0 out of 10
Good
(6 reviews)
  • 59 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Female Dormitory Room with 1 Lower Bunk Bed - Non-Smoking

Female Dormitory Room with 1 Lower Bunk Bed - Non-Smoking | Down comforters, in-room safe, desk, blackout drapes

Female Dormitory Room with 1 Lower Bunk Bed - Non-Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 22 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Male Dormitory Room with 1 Lower Bunk Bed - Non Smoking

Male Dormitory Room with 1 Lower Bunk Bed - Non Smoking | Down comforters, in-room safe, desk, blackout drapes

Male Dormitory Room with 1 Lower Bunk Bed - Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 48 sq ft
  • Sleeps 1
  • 1 Twin Bed

Standard Capsule Cabin (Upper Bunk) Male Only Non-Smoking

  • Sleeps 1

Standard Capsule Cabin (Upper Bunk) Female Only Non-Smoking

  • Sleeps 1

Deluxe Double Room-Non-Smoking

  • Sleeps 2

View all photos for Twin Room With Sofa Bed (Regular) Non Smoking

Down comforters, in-room safe, desk, blackout drapes

Twin Room With Sofa Bed (Regular) Non Smoking

  • Sleeps 5

View all photos for Standard Double Room-Non Smoking

Down comforters, in-room safe, desk, blackout drapes

Standard Double Room-Non Smoking

  • Sleeps 2

Standard Single Room-Non Smoking

  • Sleeps 1

Standard Twin Room-Non Smoking

  • Sleeps 4

Premium Capsule Cabin (Lower) Male Only Non Smoking

  • Sleeps 1

Premium Capsule Cabin (Lower) Female Only Non Smoking

  • Sleeps 1

Deluxe Capsule Room Male Only Non-Smoking

  • Sleeps 1

View all photos for Main Building Superior, Double With Bath

Down comforters, in-room safe, desk, blackout drapes

Main Building Superior, Double With Bath

  • Sleeps 2

1 Person In 1-Bed Dormitory-Male Only, Non-Smoking

  • Sleeps 1

About the neighborhood

Hiroshima

Located in Hiroshima City Centre within a short walk of Mazda Zoom-Zoom Stadium, Trust Hotel is within 2 miles (3 km) of other popular sights such as Kamiyacho. This 109-room hotel has in-room conveniences like electric kettles, LCD TVs, and free tea bags/instant coffee.

What's nearby

  • Mazda Zoom-Zoom Stadium - 11 min walk - 0.6 miles
  • Hiroshima Peace Memorial Park - 4 min drive - 1.7 miles
  • Hiroshima Castle - 4 min drive - 1.5 miles
  • Atomic Bomb Dome - 6 min drive - 1.9 miles
  • Hiroshima Green Arena - 6 min drive - 2.1 miles

Getting around

  • Hiroshima Station - 8 min walk
  • Matoba-cho Station - 12 min walk
  • Hiroshima Airport (HIJ) - 55 min drive

Restaurants

  • ‪麺屋台我馬広島駅北口店 - ‬4 min walk
  • ‪BRIDGES - ‬4 min walk
  • ‪SUZU CAFE 広島 - ‬4 min walk
  • ‪讃岐屋 光町店 - ‬4 min walk
  • ‪弁兵衛 - ‬3 min walk

About this property

Trust Hotel

Hotel with spa services, near Mazda Zoom-Zoom Stadium
Trust Hotel features free WiFi in public areas, spa services, and microwave in a common area. You'll find limited parking. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a TV in a common area, a porter/bellhop, and a vending machine.
Guests can expect free WiFi and 42-inch LCD TVs with digital channels. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Other amenities include electric kettles, safes, and desks.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages. Public bath/onsen services include an indoor public bath (no minerals).

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Limited onsite parking

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Spa

  • Massage
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Elevator (197 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laundry detergent
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

Guests will receive smart lock details
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 17 years old
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers limited parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 17 years old.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Parking has height restrictions.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

TRUST HOTEL Hotel
TRUST HOTEL Hiroshima
TRUST HOTEL Hotel Hiroshima

Frequently asked questions

Is a free cancellation option available at Trust Hotel?

Trust Hotel provides free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

What's there to see within easy reach of Trust Hotel?

This hotel is situated in Hiroshima City Centre within a short 14-minute walk of Mazda Zoom-Zoom Stadium and also 11 minutes on foot from Hiroshima Toshogu. You'll also find Hiroshima Green Arena and Setonaikai National Park within a short drive.

Will I be able to park at Trust Hotel?

Yes, there is electric car charging available.

Is there a spa available at Trust Hotel?

Spa services at the hotel include massages.

Does Trust Hotel include a casino on the premises?

No, Trust Hotel doesn't have a casino.

Is there an indoor pool at Trust Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Trust Hotel?

Amenities that appeal to couples at this hotel include a down comforter, a separate bath and shower, and slippers.

Does Trust Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Trust Hotel feature a restaurant that includes a breakfast menu?

No, Trust Hotel doesn't have a restaurant that serves breakfast.

Does Trust Hotel allow pets to stay free of charge?

No, pets aren't allowed at Trust Hotel.

Does Trust Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Trust Hotel?

The closest major airport to Trust Hotel is Iwakuni Airport (IWK), which is about 21.7 mi away. Another top airport is Hiroshima Airport (HIJ), which is around 25.2 mi away.

Can I book a room with a balcony at Trust Hotel?

No, at Trust Hotel, there aren't any guestrooms that list a balcony.

Trust Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 187 out of 361 reviews
Rating 8 - Good. 116 out of 361 reviews
Rating 6 - Okay. 37 out of 361 reviews
Rating 4 - Poor. 14 out of 361 reviews
Rating 2 - Terrible. 7 out of 361 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Evonne

Stayed 3 nights in Oct 2025

10/10 Excellent

Sarai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this hotel exceeded my expectations! Although it is far from tourist places in Hiroshima, it gets a 10/10 for the following reasons. First, the public bath was amazing and I loved the free face lotions they have in every bathroom. I got a cabin room and even though it looks small, I slept very well. Finally, the breakfast was amazing and I loved how they had Japanese and Western breakfast buffet options. If you plan on visiting Hiroshima, I highly recommend that you stay at this hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Jul 2025

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay

Nice that I had a tv and a lot of space in addition to the bed. The rooms are not fully soundproof but most people are out during the day. I also liked the bathhouse on the lower level. You even get pajamas during your stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Terumi

Stayed 2 nights in Mar 2025

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trust the Trust hotel. Excellent everything including breakfast. Would definitely stay again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent capsule-style hotel within easy walking distance north of Hiroshima station; the semi-private cabin was decently sized, the shared facilities well maintained and the private bath on the basement floor was much appreciated (and tattoo friendly too).
Stayed 2 nights in Feb 2025

10/10 Excellent

Atiq Abdullah Assiddiq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2025

2/10 Terrible

Win Ki Lucia

Booked this place online coz it looks like a good deal but ended up being a scam! Though online costs say everything is included, at check in they asked to charge extras like cleaning fee and if you don't pay they refused to let you check in. If it's not so late in the evening would have gone elsewhere but ended up paying more than 3 times the original price online and wasted lots of time and lost trust and this place! Also breakfast looks pretty good as to first but they are looking behind your back the whole time at what's supposed to be a buffet. Super unprofessional place, Definitely go somewhere else, this is the worst hotel in Japan and maybe even the whole world

10/10 Excellent

Mitch

Stayed 1 night in Jan 2025

2/10 Terrible

Win Ki Lucia

Booked this place online coz it looks like a good deal but ended up being a scam! Though online costs say everything is included, at check in they asked to charge extras like cleaning fee and if you don't pay they refused to let you check in. If it's not so late in the evening would have gone elsewhere but ended up paying more than 3 times the original price online and wasted lots of time and lost trust and this place! Also breakfast looks pretty good as to first but they are looking behind your back the whole time at what's supposed to be a buffet. Super unprofessional place, Definitely go somewhere else, this is the worst hotel in Japan and maybe even the whole world
Stayed 1 night in Dec 2024

10/10 Excellent

Jose Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

Probably the best hotel I stayed at during my month long trip in Japan. Clean, friendly staff, small room, good breakfast, close to the station.
Stayed 3 nights in Dec 2024

10/10 Excellent

Yukiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time there and every thing was excellent!!👍 keep up the good work and thank you for letting me stay at your hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

Enjoyed my stay, easy to find.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort

良い点は美味しいパン

部屋に入るとカーペットに水溜まり。 エアコンの調子が悪いとの事。 7月半ば、かなり暑いのでエアコンを付けない訳にはいかず、でも水がボタボタが落ち続け、なかなか寝付けず。 廊下を歩いていると、ポタッと冷たい物が頭に、、、廊下の空調の周りも水漏れの痕があり、赤くなっている部分も。 建物は綺麗な感じで、お掃除の方も良い方だったので残念。 それからフロントデスク。 チェックインを終えて、20分ほど経ってから質問したい事があったのでフロントデスクへ。 すると無人のフロントデスク(フロントの人がチェックインする時に顧客を確認するパソコンの前)に私のパスポートのコピーが、まだそのまま置いてありました。セキュリティ面は良くないと思いました。大事な個人情報です、誰にでも見れる所に不用心に置いてあるのは頂けないです。 しかもチェックインの時私のパスポートを確認したにも関わらず、"ooさんで合ってますか?"と全く違う人の名前を行ってきたのにはびっくりしました(性別も明らかに違うのに)。 唯一良い点は無料の朝食。 パンがすっごく美味しいです。
Stayed 2 nights in Jul 2024

10/10 Excellent

HUI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk from the station, approximately 10minutes. Convenient stores nearby and lots of food options near the station. I tried the capsule room and it was very roomy. I had a pleasant night as the other guests were also courteous and noise was kept minimal.
Stayed 1 night in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

KEAN HU

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We're family of 4 pax and really glad to stay at Trust Hotel. Good value, clean room, spacious (extended makeup space from shower/bath room) for a family of 4 pax, nice breakfast, not aware there's a hot spring in facility, definitely an extra value added :)

10/10 Excellent

edina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a surprise as we didnt know it’s included in the room rate automatically. Sad thing is we didnt notice the onsen till day of check out. Would love to come back again.
Stayed 1 night in Oct 2023

6/10 Okay

Miguel, Corona

Liked: Cleanliness, staff & service, property conditions & facilities
Only two walking blocks from the train station. This is the neatest, cleanest, smelling good, Hotel in Japan. The bedsheets look so clean as if they where new.
Stayed 1 night in Oct 2023

4/10 Poor

Yin Yu

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Internet cafe with the private room is better than this hotel room. Doors are super goddamn loud and it doesn’t show that door in the pics. I feel very unsafe with the room because literally anyone can sneak in if I’m not there but they have CCTV at least at the hall way. Room is very dusty at the vent window.

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good base for a couple of days in Hiroshima. Just a 5 minute walk from the train station and the tour buses. Nice tidy simple hotel. Staff were really helpful especially when planning the day ahead.
Stayed 2 nights in Jul 2023