It was really relaxing over looking the water from every window from our room and so peaceful. Room for 4 was very large. Staff was great food was excellant. Very clean, we had a wonderful stay. Lobby was beautiful
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Several things go against a five-star rating. Foremost, I had put out the "Do not Disturb" sign. But, each day, the maid would call me on my room phone and ask if she could clean my room! Well... that disturbs me. No points for that one! Secondly, they have a rule that no food or drinks be allowed in the room. What??? I came back late in the evenings and I wanted to eat a snack in my room, but I have to settle for standing around the local convenience shop eating a pastry? No points there either! It does have a small closet space and that is a big plus! But there are only three hangars. I had to go buy them. Also, they have a service for laundry. I had two pairs of: Pants, shirts, briefs and socks laundered. Cost: about $40 US. This is not a dry cleaning; mind you. Simple laundry. NO POINTS FOR THAT! Next: the bed is not comfortable at all. Very hard. My back ached in the morning. Next: the room environmental controls are only in Japanese. I had the hotel clerk come up and explain it to me, just so I could get my room cooled off. No translation available in the room guides. Lastly, they have a rule against entertaining guests in the room that we pay for. Again; I must say: "What???!!!" Overall impression: This is a C+ hotel but they do not know how to provide premium service to guests. If all you want is a place to flop, this is the place for you. If you want a nice hotel experience to go with your Hiroshima adventure, choose another.
Nice hotel, location is good and staff is helpful. My room is facing the Hiroshima Castle and the view is great.
Very helpful staff and well maintained building/ room. Breakfast option was great for a person with strict diet. Close to Hiroshima Station and department stores to grab quick to go meals.
We had 3 rooms for 6 people. All of us were happy the hotel is great the staff is kind. The people were kind supporting us to go to airport andsave money. Roomd great and clean. All rooms were great