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Grand Prince Hotel Hiroshima

4.0 out of 5.0

Recent guest reviews

I stayed in this hotel for a conference (business travel). While I respect the local culture, I have gone to several onsens and spas in Tokyo with no problem. Unfortunately at the Grand Prince they cater to seniors and as a result, no tattoos are allowed in the onsen or spa. This would not have been so bad if the hotel were not so isolated (or out-of-date). The beds are hard, the walls are thin, and the whole place smells like a retirement home (or a dialysis center). I am trying to make a last-minute booking somewhere else and refuse to stay here for another night.

We stayed for a night with SOTC group and our group size was 48. Hotel is big and breakfast is served on the top 23rd floor. All rooms provide excellent view of the city and sea. Room was good with all amenities but smaller in size. Our was a double room and after you put luggage on the floor, very little space was available for movement. It was clean and well maintained and so was the toilet. The hotel is 15 minutes from the city centre. Overall had a comfortable stay.

The views are spectacular from the room but this is where the good things end. The hotel has a welcoming lobby but the room had an 80s feeling to it with not the freshest smell. Even though it's stated when booking every service except the room itself has an extra (too high) charge - the gym and the onsen. Also there is an 18 years age limit to use the gym which made it impossible for my 16 year old daughter to gym, which she normally does back home. Further, the family couldn't have an evening "drink" together at the top bar to enjoy the night view of Hiroshima since no kids were allowed there after 5.30 pm. Food and drinks were expensive and not worth the high prices. Pool was closed in late June but this seems to be standard for Japan. As for general service we felt the staff meant well but it didn't come out that way most of the times. Also a bit far from the center but transport with bus and tram was totally ok. Overall a disappointment!

We stayed in 5 cities in Japan, and although this was the largest room we found both the room and bathroom to be slightly less spotless than the incredibly high standard elsewhere. To be specific there was some black mould on the silicon window seal in the bedroom - no doubt caused by condensation on the cold glass - but it should have been removed. Huge impressive lobby - if that appeals - and nice little beach. In summer the pool would be open, but it looked a little sad in April. There were 3 main restaurant options - but we struck two obstacles - one was closed on our first night, and the Chinese restaurant was fully booked out on another night - perhaps we could have been warned to make advance reservation as we did stay 4 nights. The hotel is well located for ferries to Miyajima Island - and great views over nearer islands - but this is at the disadvantage of about a 40 min bus trip to city centre/railway station. The hotel provides free shuttle, but it's not very frequent. There are a couple of restaurants about 20 mins walk (or short taxi ride) away - well worth trying! We only did so when Riho Chinese was booked out. Front desk staff were extremely courteous and made reservation for us. This meant we had 20 minutes to catch a drink on the 23rd floor of Prince - but were met with a demand to pay the music cover charge. We declined as we had so little time AND we had already been inconvenienced with Riho. After a return to the concierge we were admitted to 23rd floor for no charge BUT we were seated remote from the music and best views. That was a little petty!

The hotel rooms were comfortable. The lobby is beautiful and staff was very accommodating. Just a note, this hotel is very far from downtown/city so you would have to take a cab to get dinner outside the hotel. We had breakfast at the hotel which was described as Western and Japanese, food options were limited but the view was spectacular.

Two adults and a teenage daughter travelling; stayed in a luxury corner room. Great value for the size of the room. Easy access to Hiroshima if you are not in a hurry and do not mind walking a little. Easy access for exploring surrounding islands; quick boat to Miyajima even stops at hotel dock. Variety of restaurants on site if you want to eat-in; we did not, so cannot speak to food there. Great view of the bay/coastline. Overall clean. Wifi in room worked well. Facility itself looks a bit tired. Needs a face-lift in bathroom, for example, grout around tiles discolored/chipped out in places. Forgot about the grout while relaxing in full size tub set against wall-to-wall window overlooking the water. Also, it was irksome that I had to pay a small fee at the business center to log on to and print travel tickets from my email. Not many food choices nearby. But overall a good value for the size of the room we had and the location we wanted.

Stayed overnight at this hotel. Staff were very friendly and helpful. Rooms were average regarding cleanliness, with some marks on the outer bed linen. Buffet style evening meal was fresh with plenty of choice. Fitness and spa facilities at the hotel and a shuttle service to Hiroshima station. Top floor bar had great views over Hiroshima. Ok for an overnight stay.

Room was OK, with good view on the SW side. Quite small bathroom unit, but everything super clean, with all amenities available. The hotel has 4 restaurants, with great breakfast views / night bar views on the 23rd floor. Breakfast is excellent, with a lot of selection. There is a high-speed boat direct to the Miyajima Island.

Nice rooms and good views but many other aspects disappointed. It is way out of town so need to use shuttle bus (every 80 minutes but not all day) or taxis and buses to access. The restaurant downstairs closed about 9pm but only offered a set buffet anyway, you could not get a snack or coffee unless from the convenience shop and take it to your room. We used the Japanese restaurant but again, this was closing about 9.30 so we were rushed. The food and atmosphere were not that good anyway. There was no coffee shop where one could sit and relax over a drink. The bar on top floor made a cover charge to enter as there was a (not very good) singer playing. I have never before been charged to enter a hotel bar I have already paid to stay at. Altogether the atmosphere was one of a convention center rather than a hotel. That being said, our room was clean and well equipped and we slept well. There was also a direct ferry to the Miyajima island from the side gate of the hotel that was very convenient for our visit.

Great views from the hotel over the sea and coastline. Modern building very ornate in huge impressive foyer but once in the room felt it was not up to the standard I'd met in Japanese hotels. Perhaps I was unlucky and maybe this part of the hotel was due for an update but found the decor wanting. Carpet was scuffed and stained, not just in room but also by the elevator. There were marks on the wall and the safe difficult to find - under a table between the beds needing a torch to see the code numbers. Alas not used it had been locked, when it should have been open.There was no place to put ones bag off the floor except a small table while the bathroom was small. Facilities inside were expensive - the onsen 2,150 yen for e.g. Breakfast was good. Had evening meal out - good noodle restaurant some 100 yards on approach to entrance and reasonably priced.

23-1 Motoujina-machi Minami-ku Hiroshima Hiroshima-ken

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa
  • Fitness center

Located in Hiroshima City, Grand Prince Hotel Hiroshima is 4.3 mi (6.8 km) from Hiroshima Peace Memorial Park and 4.9 mi (7.8 km) from Hiroshima Castle. This 510-room, 4-star hotel welcomes guests with conveniences like a full-service spa, free in-room WiFi, and a fitness center.


Dining

Enjoy dining at Porto Buffet Restaurant, one of 5 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start your day off with buffet breakfast, available for a fee.


Rooms

The 510 rooms are air-conditioned and have an array of amenities, including refrigerators, safes, and phones. LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, and slippers. In-room massages are available, and rooms also include desks.


Property features

Guests staying at Grand Prince Hotel Hiroshima enjoy access to a full-service spa, a fitness center, and a sauna. If you drive, self parking is JPY 500 per night, and there's also a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this hot springs hotel include free WiFi in public areas, 3 meeting rooms, and a business center.

Room options

Superior Double Room, Non Smoking (Club Floor, 4 Person Occupancy)

Full 1 | Sleeps 4

Deluxe Twin Room, Non Smoking (Club Floor, 3 Person Occupancy)

Twin 2 | Sleeps 3

Double Room, Non Smoking (Club Floor)

Full 1 | Sleeps 2

Family Room (3 Person Occupancy)

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 1020 reviews