Friendly staff and clean rooms
I stayed 1 night at this hotel due to my fathers passing away. I Had drove from FL and just needed a rest and food. I ordered chinese food from ubereats and went to bed. Initially the hotel was clean and modern and was pleased. Next morning i cleaned hotel after myself and yes my food was in garbage but i even lysoled at leaving due to the virus as a courtesy to the housekeeping staff. I was even thanked by the housekeeper as she saw me leaving. I checked out and was greeted with a smile. Later that day i checked my bank account and to my surprise i was charged 2 seperate fees of $50 and $215. I was never sent an email as a reciept or a call letting me know of the charges. If i havent checked my bank account i would have never known which is extremely sneaking and rude. I called the front desk and was told i was charged a smoking fee. I told the woman i do not smoke and she must have been mistaken. I was then yelled at and threatened with authorities. Feeling very puzzled I thought to myself i know during this time revenue is low due to no one traveling but this is a horrible way to gain revenue. By cheating people out money. I already paid $215.23 for the stay now they got $265 out of me for a FALSE ACCUSATION. Its disgusting and morally wrong. I went back and read other reviews and sure enough there are reviews about others .Tons of reviews at holiday inns all over country that have charged a FALSE SMOKING FEE. NEVER AGAIN WILL I STAY AT HOLIDAY INN NEVER MIND JUST THIS ONE
Tracey (Front Desk) was AMAZING! Tracey was professional, courteous and efficient! What a wonderful ambassador for the Holiday Inn Express & Suites Sharon-Hermitage.
The staff was very friendly and very helpful and would use this place again
The facilities are well maintained,and the staff go out of their way to help.
Staff was amazing room was great location fit our needs perfectly
Very nice place very clean and most of all the front desk lady was great and answered many questions that we had about dinning and ordering in.
I have stayed here multiple times. It is a very well maintained property. The staff is friendly and eager to serve. The breakfast is great! They also have snacks, and happy hour. I am never disappointed when I visit this location of Holiday Inn Express!
Great amenities, clean, and excellent service at this hotel.
There are better values in the immediate area, Try a couple that are next door or across the street.
This was a very nice, new property in the Sharon/Hermitage area. My partner and I were visiting family and were thrilled that the room was so nice. The staff was superb and went the extra mile to make sure our stay was great. One negative: the sign off of Route 18 directing us to the location was WAY TOO SMALL...we almost missed it! But the visibility of the hotel building itself from the highway helped.
Pleasant staff - very accomodating and friendly. Very clean and decorated nicely.
First Class Service
We've stayed in all of the area hotels over the past few years, but never thought about the Holiday Inn. This time we had no choice as everything was booked except for this hotel. When we arrived we were offered complimentary bottled water and sodas at the front desk, thr front desk had up quickly checked in, described all the amenities, and showed up the pool and fitness areas. We quickly got to our room. It was amazingly clean, with clean white towels, linens, a wonderful room. Quiet sleeping no loud hallways. This hotel is a little more costly that those others in the area. But after staying there one time I am more than willing to pay that little extra for the level of service and the cleanliness compared to the other hotels in area. If you looking to stay in the Sharon/Hermitage/West Middlesex area, this is the place to stay.
From walking in the lobby to checking out our stay was relaxing. Hotel staff was very courteous and helpful. Staff always had a smile to give you!! Hotel pool and spa very refreshing. Plenty of towels and lounge tables poolside. Rooms were CLEAN!! I just miss the mint on my pillow. Continental breakfast was oustanding. Great coffee, nice selection to choose from (bagles, cereal, bisquits and gravy, etc..) Nice variety.
Located within a leisurely stroll of Webb Winery, Holiday Inn Express & Suites Sharon-Hermitage, an IHG Hotel is within a few miles (5 km) of UPMC Horizon - Shenango Valley. This 78-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM. For a nice break, mingle with other guests at the free manager's reception.
Holiday Inn Express & Suites Sharon-Hermitage, an IHG Hotel's 78 rooms provide refrigerators, coffee makers, and free newspapers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, safes, and ironing boards.
At Holiday Inn Express & Suites Sharon-Hermitage, an IHG Hotel, guests enjoy features like an indoor pool, a fitness center, and a spa tub. There's free parking if you drive. Front-desk staff can assist with securing valuables and luggage storage. Other amenities at this golf hotel include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
Friendly staff and clean rooms
Dear Valued Guest, We appreciate your top rating and hope to welcome you back again soon. Please stay safe.
I stayed 1 night at this hotel due to my fathers passing away. I Had drove from FL and just needed a rest and food. I ordered chinese food from ubereats and went to bed. Initially the hotel was clean and modern and was pleased. Next morning i cleaned hotel after myself and yes my food was in garbage but i even lysoled at leaving due to the virus as a courtesy to the housekeeping staff. I was even thanked by the housekeeper as she saw me leaving. I checked out and was greeted with a smile. Later that day i checked my bank account and to my surprise i was charged 2 seperate fees of $50 and $215. I was never sent an email as a reciept or a call letting me know of the charges. If i havent checked my bank account i would have never known which is extremely sneaking and rude. I called the front desk and was told i was charged a smoking fee. I told the woman i do not smoke and she must have been mistaken. I was then yelled at and threatened with authorities. Feeling very puzzled I thought to myself i know during this time revenue is low due to no one traveling but this is a horrible way to gain revenue. By cheating people out money. I already paid $215.23 for the stay now they got $265 out of me for a FALSE ACCUSATION. Its disgusting and morally wrong. I went back and read other reviews and sure enough there are reviews about others .Tons of reviews at holiday inns all over country that have charged a FALSE SMOKING FEE. NEVER AGAIN WILL I STAY AT HOLIDAY INN NEVER MIND JUST THIS ONE
Dear Guest, Our hotel has built an award-winning reputation for product service and quality. We did not earn this distinction through unethical practices. A smoking fee was applied to your account because your hotel room was not left in the condition in which it was received. The fee is based on the cost of professional cleaning to remove the overwhelming odor from your room. We apologize if this fee is unexpected and upsetting. We wish we could have reached out to you to explain but since the reservation was booked through a third-party site, we did not have complete contact information. We offer our condolences for the passing of your father.
Tracey (Front Desk) was AMAZING! Tracey was professional, courteous and efficient! What a wonderful ambassador for the Holiday Inn Express & Suites Sharon-Hermitage.
The staff was very friendly and very helpful and would use this place again
The facilities are well maintained,and the staff go out of their way to help.
Staff was amazing room was great location fit our needs perfectly
Very nice place very clean and most of all the front desk lady was great and answered many questions that we had about dinning and ordering in.
I have stayed here multiple times. It is a very well maintained property. The staff is friendly and eager to serve. The breakfast is great! They also have snacks, and happy hour. I am never disappointed when I visit this location of Holiday Inn Express!
Great amenities, clean, and excellent service at this hotel.
Dear Valued Guest, Thank you for sharing your impressions of your visit with us. We appreciate your business and wish you safe travels.