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Castello City Hotel

4.0 out of 5.0

Recent guest reviews

311 room is extra big double room with a good view at the sea,408 room is a small double room with a seaside view and 410 is a three bed room extra small too and sea view! I highly recommend the 311 room to choose for two person! Kindly staff and lot helpful!10 minutes to downtown center !

I recommend this hotel 100% . Good price The rooms where very nice . Very clean . Big shower . A/c . Free parking great breakfast . The staff are great friendly and very helpful . I had a emergency and had to cut my stay short the reception was so helpful i did not have to pay for the rest of the days i did not stay this i will never forget . I will spread good words to every one . The restaurant on the 5th floor gives 20% discount to the guests food and service was great . It was my first time visiting but not the last .

This Hotel is fantastic, close to all amenities and the City walls and Town. The Reception staff are so welcoming and helpful along with the cleaners and Restaurant staff. The manager is always on hand to help with anything he can, nothing is too much trouble for him and when do you see the manager rolling up his sleeves and helping out, well this manager does we were very impressed. We cannot rate this hotel enough. Without a doubt the best Hotel we have stopped in.

Has one of the most kind and gentle staff in the city. They are always present for your impeccable service. Also they take initiatives to make your day better, e.g. to promote you to a better view room with no extra cost, if there is such availability (it's personal experience). Breakfast at 5th level, provides an amazing wide view to the harbor and city, since the breakfast itself is very very rich. Konstantinos

We stayed here twice. Prebooked before our arrival for a couple of nights and another two nights on our return from travelling around Crete. It was very clean and comfortable and breakfast in the top floor restaurant was good with a changing variety of choice. the only negative I have is that they tried to chage me twice. I had booked through but the hotel said they had not been paid. They took the payment again. On returning home I found my card had been debited correctly at the time of booking and so far a second payment has not appeared. the second time we paid with cash. One plus is that if you have a car there is free parking available in the Lidle car park which is really a good deal for Heraklion . Apart from the payment glitch the hotel was very good.

The Castello City Hotel is a great hotel in the heart of Heraklion, close to the bus station for those that want to explore other areas of Crete. A Taxi station is opposite the hotel. The hotel is of very good standard, very clean, extremely friendly and helpful multilingual staff, opulent greek, continental & english breakfast ... nice dinner menu. The highlight of the hotel is the roof terrace with bar/restaurant and a great view over the city. A great place to stay during a Heraklion visit if you don't mind the vibe of a busy city including noise in the street during the night.

What a fabulous place to stay in Heraklion. Right in the city with easy walking to all the main attractions. Plenty to see in the City and surrounding areas. We arrived on an early flight and as our room was not ready, were given a very very enjoyable complimentary breakfast. Plenty of choice, beautiful setting overlooking the harbour. Our room with a balcony also overlook the harbour. Early morning departure meant an early morning breakfast served in the sitting room near the lobby. The staff are so very friendly and make you feel so very welcome. We would highly recommend this property to anyone visiting Crete and it is so very very reasonably priced. Very close to the airport. We were looking for the Military Museum, which we found had closed, but instead visisted the Crete Museum. We were so fortunate that the Curator had a personal collection of relics and information on the Australian Soldiers on Crete during WW2. That was very special to us as that was the reason for our trip to Crete. A visit to the Museum on the harbour front is very highly recommended.

Stayed here for 7 nights with my family. The rooms were spacious and very clean, with a lovely view over Heraklion town/sea. The staff were very friendly and attentive. The 5th floor bar and restaurant was great to have breakfast in every morning. Plenty of food to choose from and an even better view of the town from the balcony. They made our stay very pleasant and would definitely stay again.

Breakfast, with about 40 choices, is served in the beautiful 5th floor cafe, with an amazing view of the ocean. The rooms are very clean, the bathrooms are modern, the beds are very comfortable. The staff is wonderfully helpful and tries very hard to please the guests. The hotel is located in the city of Heraklion and it was very easy to drive to historic sites from its location. The rooms are cute, the only failing is that the floors are a bit beat up, but I think that is because they were not manufactured well. The room colors are "hip." One problem is that the parking lot is two blocks away, it's a real problem when one arrives because you must find street parking on terribly crowded streets and then go into the hotel to get your pass for the parking lot. I also did not like the fact that the sheets are only changed every other day and that when I arrived, the room had been sprayed with a floral scent, I complained and it was never sprayed again. Every time that you enter the lobby, there are food goodies waiting for you, I think that the staff at this hotel is truly trying to provide a lovely accommodation. And eating breakfast, looking at the sea was awfully nice!

Free car parking at a nearby underground car park was a great plus. Our room was great for a family of 4, with a double and two singles for the children. The breakfast buffet was of good quality and choice. We ate in the hotel restaurant on one evening and food was good and we received a 20% discount for being guests - a very nice touch. We needed to print off boarding passes for our return flight and the hotel staff was very helpful, allowing me to use the hotel's computer and printer. My only criticism is the boy racers in the street outside. Not the hotel's fault, but the room could have been better soundproofed. We would definitely stay here again if we return to Heraklion.

62 Martyron 1, Avenue Heraklion Crete Island

Hotel highlights

  • Walking distance to Natural History Museum of Crete
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Natural History Museum of Crete is a short stroll from Castello City Hotel, and other popular attractions like Heraklion Archaeological Museum are within a mile (2 km). This 68-room, 4-star hotel welcomes guests with free breakfast, free in-room WiFi, and free self parking. It's in the historical district and also a short walk from Freedom National Stadium and Hania Gate.


Free buffet breakfast is served each morning from 7 AM to 10 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free manager's reception.


Castello City Hotel's 68 soundproofed rooms provide refrigerators, safes, and phones. TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds sport Egyptian cotton sheets. Desks are also available.

Property features

Renovated in 2016, Castello City Hotel offers a rooftop terrace, free WiFi in public areas, and a conference center. There's free parking, and an airport shuttle (available on request) for EUR 15 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a 24-hour business center, coffee/tea in a common area, and a computer station.

Reviews from Trip Advisor

Trip Advisor aggregated rating

59.0% of guests recommend this hotel

Total of 492 reviews