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Natural History Museum of Crete is a short stroll from Castello City Hotel, and other popular attractions like Heraklion Archaeological Museum are within a mile (2 km). This 68-room, 3-star hotel welcomes guests with free breakfast, free in-room WiFi, and free self parking. It's in the historical district and also a short walk from Freedom National Stadium and Hania Gate.


Free breakfast is included with your stay. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free manager's reception.


Castello City Hotel's 68 soundproofed rooms provide balconies, sofa beds, and refrigerators. TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds sport Egyptian cotton sheets. Other standard amenities include safes, phones, and desks.

Property features

Renovated in 2014, Castello City Hotel offers a rooftop terrace, free WiFi in public areas, and a conference center. There's free parking, and an airport shuttle (available on request) for EUR 15 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a 24-hour business center, coffee/tea in a common area, and a computer station.


  • Walking distance to Natural History Museum of Crete
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Hotel Amenities

Hotel Amenities

Dining options at the hotel include a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast and manager's reception are offered (may not be available daily). A computer station is located on site and high-speed wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and a meeting room. Event facilities measuring 70 square feet (7 square meters) include a conference center. This family-friendly hotel also offers a rooftop terrace, tour/ticket assistance, and multilingual staff. For a surcharge, a roundtrip airport shuttle (available on request) is offered to guests. Complimentary self parking is available on site. A total renovation of this property was completed in March 2014.

  • Computer station 
  • Conference center 
  • Conference space size (meters) - 7 
  • 24-hour business center 
  • Conference space size (feet) - 70 
  • Wedding services 
  • Express check-in 
  • Express check-out 
  • Safe-deposit box at front desk 
  • ATM/banking 
  • Concierge services 
  • Babysitting or childcare (surcharge) 
  • Bar/lounge 
  • Coffee shop or café 
  • Airport transportation (surcharge) 
  • Total number of rooms - 68 
  • Multilingual staff 
  • 24-hour front desk 
  • Number of floors - 5 
  • Elevator/lift 
  • Free breakfast 
  • Conference space 
  • Tours/ticket assistance 
  • Dry cleaning/laundry service 
  • Laundry facilities 
  • Rooftop terrace 
  • Luggage storage 
  • One meeting room 
  • Meeting rooms 
  • Restaurant 
  • Free parking nearby 
  • Free reception 
  • Year Built 1981 
  • Free self parking 
  • Number of buildings/towers - 1 
  • Coffee/tea in common areas 
  • Free WiFi 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Soundproofed rooms  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • Sofa bed  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking, Free parking nearby

Room Amenities

Castello City Hotel offers 68 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Accommodations are furnished with single sofa beds. Beds feature Egyptian cotton sheets. Televisions come with digital channels. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless high-speed Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Blackout drapes/curtains 
  • Free WiFi 
  • Bathtub or shower 
  • Connecting/adjoining rooms available 
  • Daily housekeeping 
  • Free toiletries 
  • Desk 
  • Balcony 
  • Air conditioning 
  • Phone 
  • Refrigerator 
  • Private bathroom 
  • Hair dryer 
  • In-room safe 
  • Television 
  • Sofa bed 
  • Digital TV service 
  • Soundproofed rooms 
  • In-room climate control (air conditioning) 
  • Room service (limited hours) 
  • Egyptian-cotton sheets 
  • Free cribs/infant beds 
  • Sofa bed size 

Where to Eat

A complimentary breakfast is offered. The hotel offers a complimentary manager's reception on select days.

The 5th floor - Overlooking the ocean, this restaurant specializes in Greek cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.


To make special requests for accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 

Hotel Policies


Check-in time ends at midnight

Check-in time starts at 2 PM

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.


Check-out time is noon

Payment types


  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Hotel Registry Number - 1039K013A0004300

No rollaway/extra beds available

No pets or service animals allowed


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: EUR 15 per vehicle (roundtrip)
  • Late check-out fee: EUR 25
  • In-room safe fee: EUR 2 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Castello City
  • Castello City Heraklion
  • Castello City Hotel
  • Castello City Hotel Heraklion
  • Castello Hotel

We should mention

Cash transactions at this property cannot exceed EUR 1500, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

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