When I checked in to this property I was told not to book again online because they would not accept those reservations. The room was decent but part of the floor was not secured down at all. Power outlets were not even placed in the wall it was hanging loosely out. There were dead bugs everywhere and a huge roach in the bathroom. Very rude staff in the office. I did not ask for cleaning service during our stay but I requested 2 new towels for the second night and I had to go to the office myself to get towels that smelled as if they had not been washed.
The room was ok. Housekeeping came only once during our four day stay. Some of the clientele was questionable and left after the police cruised through. I think management is trying to improve things.
Located within a leisurely stroll of Heber Springs Community Center, OYO Hotel Heber Springs Lakeside is within a few miles (5 km) of William Carl Garner Visitor Center. This 41-room motel welcomes guests with in-room amenities like microwaves, coffee makers, and flat-screen TVs.
All 41 air-conditioned rooms provide microwaves, coffee makers, and phones. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include desks and free toiletries.
Guests of OYO Hotel Heber Springs Lakeside enjoy free WiFi in public areas, a meeting room, and a vending machine. You can put free parking to good use if you drive. Front-desk staff are standing by 24/7 to assist with any requests. This motel also has a banquet hall.
When I checked in to this property I was told not to book again online because they would not accept those reservations. The room was decent but part of the floor was not secured down at all. Power outlets were not even placed in the wall it was hanging loosely out. There were dead bugs everywhere and a huge roach in the bathroom. Very rude staff in the office. I did not ask for cleaning service during our stay but I requested 2 new towels for the second night and I had to go to the office myself to get towels that smelled as if they had not been washed.
The room was ok. Housekeeping came only once during our four day stay. Some of the clientele was questionable and left after the police cruised through. I think management is trying to improve things.
Sorry for the unpleasant experience you had with us. Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Marie