6/10 Aceptable
Denise
Viaje en pareja
17 ene. 2025
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The in itself was lovely. The rooms were clean and wonderful. The issue we had were two things point. First the fans that control the temperature rattled like someone was typing on a typewriter and if we turn the fan off, then I got too hot and muggy. Note that this was during January not hot months. Second around 6 AM. It sounded like someone was moving trash around. We were on the ground floor so that might’ve been the issue. We told the receptionist and she said she would notice it until the manager as we were leaving on the weekend and the man was not available. I did not hear from the manager so I reached out she said she would look into a refund. Again, I did not hear back so I reached out and she was quite abrupt and said she had already handled it. So I reached out to Expedia because I did not see anything in my account. They immediately contacted her and we ended up with a partial refund. So overall friendly staff nice rooms. We really enjoyed the wine tasting held complementary Upstairs and the complementary continental breakfast just the issue with the noise so we did not get much rest and the lack of follow through.
Denise
Se hospedó 1 noche en enero de 2025
