Excellent service from all staff/hotel members I encountered, from airport taxi, front desk, kitchen/breakfast buffet, to room maintenance personnel. They were all professional; yet, very friendly. As far as facilities go, the hotel is located in the Old Hanoi Quarters; so, perhaps, smaller space and less glamour are exchanged for absolute convenience. I enjoyed my one-night stay there, and truly appreciated the hospitality.
Tommy hotel manager was great.he is help us booking wonderful trip to halong bay and sapa was great thank tommy ....nice room good breakfast
Staff was pleasant and helpful in suggesting restaurants, trips etc. Didn't get to sleep because of the noise in the hotel. However the location was convenient for shopping.
Friendliest staff and perfect location for Old Quarter attractions
Very accommodating & helpful staffs. The location is very close to the action if you’re fun of nightlife, local foods, massages, bars & transportation. Easy choice.
If you are on the 7th floor then tolerable at best. Everything else is not worth the money whatsoever. Old beds, unclean, had to ask more than 4 times to get anything. We were treated differently then friends on the 7th floor. We all paid the same amount of money but completely different rooms. 3 of our 4 rooms were intolerable. Because of holiday, breakfast was fine one day and the rest of our stay completely inadequate yet we were charged more money.
Good hotel to stay for the price, nothing really much about the hotel except for the friendly staffs. Need to upgrade the rooms,
Located in Hoan Kiem, Hanoi Royal Palace Hotel 2 is within a 10-minute walk of popular sights such as Hoan Kiem Lake and Thang Long Water Puppet Theatre. This 45-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a 24-hour business center. It's connected to the convention center in central Hanoi, and also a short walk from Hanoi Old City Gate and St. Joseph's Cathedral.
Enjoy a leisurely bite to eat at Royal, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room.
Hanoi Royal Palace Hotel 2's 45 soundproofed rooms provide refrigerators, minibars, and coffee makers. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Memory foam beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free bottled water, safes, and phones are also standard.
Hanoi Royal Palace Hotel 2 features karaoke, free WiFi in public areas, and a 24-hour business center. For transportation, you can make use of an airport shuttle (available 24 hours) for VND 18 per vehicle one way, as well as a train station shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and tours or tickets. Additional amenities include a library, a terrace, and laundry facilities.
Excellent service from all staff/hotel members I encountered, from airport taxi, front desk, kitchen/breakfast buffet, to room maintenance personnel. They were all professional; yet, very friendly. As far as facilities go, the hotel is located in the Old Hanoi Quarters; so, perhaps, smaller space and less glamour are exchanged for absolute convenience. I enjoyed my one-night stay there, and truly appreciated the hospitality.
Tommy hotel manager was great.he is help us booking wonderful trip to halong bay and sapa was great thank tommy ....nice room good breakfast
Dear Our Valued Guests, We warmly thank you for your review about your stay in such an enthusiastic manner and complimenting on the opulence and exquisite service you did experience. Your kind words encourage us to continue delivering the exemplary our hospitality to you and all our guests. It was always gratifying to know that you appreciate us, made every every effort worthwhile. Your satisfaction was our greatest reward. We promise all our guests that Royal Palace Hotel 2 team continually seek to uphold the high standards that are reflected in the rest of the hotel. Once again, we sincerely thank you and surely bid you a warm welcome at anytime you return to Hanoi. Sincerely Yours.
Staff was pleasant and helpful in suggesting restaurants, trips etc. Didn't get to sleep because of the noise in the hotel. However the location was convenient for shopping.
Dear Our Valued Guest, Thank you so much for stayed with us. We really appreciate your feedback as much as we are glad to know you enjoyed your stay at Hanoi Royal Palace Hotel 2. We are looking forward to your coming back soon. Thanks & best regards Anna (Ms) Sales & Marketing Manager.
Friendliest staff and perfect location for Old Quarter attractions
Dear Sir/Madam Thank you for taking the time to share your thought about Hanoi Royal Palace Hotel 2. It is so happy to hear that our central location, delicious breakfast, excellent staff are exceed your expectation. We look forward to welcoming you back for another flawless experience here. Thanks & best regards,
Dear Mr/Ms Thank you very much for a great review from you about my hotel. Here at Hanoi Royal Palace Hotel 2, we strive to provide the highest level of service possible. We hope that your experience with us was a pleasant one, and hope that we can be of service to you again in the future. As a valued customer, your comments and opinions are very important to us. Hope that your review can encourage other customer come to visit our hotel. Have a great day ! Thanks & best regards - Tung Nguyen (Mr.) - Sales & Marketing Manager.
Very accommodating & helpful staffs. The location is very close to the action if you’re fun of nightlife, local foods, massages, bars & transportation. Easy choice.
Dear Sir/Madam It is our greatest pleasure to have you and your family here with us at Hanoi Royal Palace Hotel 2. Thank you for choosing and recommending our hotel. I very appreciate your time of sharing your unforgettable stay with us and other travelers. I am sure that my team would be very glad to receive your perfect review. That will be our biggest encouragement to continue the great work. We have enjoyed serving you as much as you enjoyed our service. The whole team will maintain our high quality personalized service to welcome you and your family back here one day very soon. Thanks & best regards,
If you are on the 7th floor then tolerable at best. Everything else is not worth the money whatsoever. Old beds, unclean, had to ask more than 4 times to get anything. We were treated differently then friends on the 7th floor. We all paid the same amount of money but completely different rooms. 3 of our 4 rooms were intolerable. Because of holiday, breakfast was fine one day and the rest of our stay completely inadequate yet we were charged more money.
Good hotel to stay for the price, nothing really much about the hotel except for the friendly staffs. Need to upgrade the rooms,
Thanks for your experience and hope to see you next time in Hanoi!