Hanoi Royal Palace Hotel 2

We pre-booked two stays in this hotel - one night before our Halong Bay trip and two nights after. I am going to say right up front that we found the front end staff and breakfast staff to be extremely helpful and friendly.... but on our first night we arrived late and were given the last available room, on the second floor. The room was run down but clean at least (but nothing like the pictures) and unfortunately we had to contend with noisy, drunk neighbours for most of the night. A few nights later, we returned and were given a room on the top floor - 705 I believe - and it appeared to be so much better (more like the pictures). It was quiet, much less run down and it felt more comfortable than our second floor room. However, during the night, a heavy rainstorm came over Hanoi and that revealed a significant leak from the ceiling INTO THE WARDROBE - all of our clothes got completely soaked! To be fair, when we brought this to their attention, the hotel staff arranged for our clothes to be laundered and dried free of charge (which was the least they could do, I suppose, but still). However, the leaking ceiling and wardrobe is clearly not a new problem - we started looking at things a little closer and noticed that the floor boards under and near the wardrobe were lifting and soft - a sure sign of ongoing water damage - that hotel ownership has not bothered to deal with. Bottom line - we think the hired staff is friendly and they do their best - but the owners either can't afford the maintenance or they find ways to cut corners. I am sure there are better options in the area.

Very good stay and helpful staff. Mr max made my stay. He arranged for me a beautiful room and very good stay until checked out. The breakfast absolutely amaxing and multiple of option. Good choice here. Hotel provide great trip to Ha Long Bay and others place. Highly recommended!

The room was bug room and we had a free upgrade to bigger room. We are satisfied with their service and would like to recommend. Mr Max was very very helpful, he organized all of my trip to ha long bay and we all were so happy...thanks! ㅈㄴㄷㄱㅎㅈㅅㄷㄴㅈㅅㅌㄴㅈㄷㄴㄷ눝는ㄷㄴㅈㄴㄷㄴㅈㄷㄴㄷㄴㅈ늗ㆍㅅㄴㄷㄱㅌㄱㄷㄴㅈㄴㅈㄷㄹㄷㄴㅈㄷㄴㄷㄴ

The room was comfortable even this was a last minute booking. The hotel's manager was very kind and collected the booking was fast and helpful. He arranged for me a large room on 7th floor. Breakfast was included and served on 2nd floor. They served from 7am to 10am with buffet style to make more colors. Everyday they provide bottles of water and tee, coffee bags. That is complimentary from hotel and i enjoyed tea here, that was a great point. Inside the bathroom have small bath tub. I had a long sleep before go to the airport the day after. Very good location for me to took a rest before my flight back to korea. Mr Max was again made me feel like home, he shared so many information, what need before i take the car and then go to the airport. Hotel offered me some tour to visit such as Ha Long Bay, Ninh Bi h siperb tour or Sapa tour but my time is limited so haven't gotten enough time to do. That's a pity for this travel time! Thank you guy, especially Mr Max, Hotel manage!!!!

Staff were very good and attentive. They are a very good team. Mr max was amazing and very helpful. Thank you very much and we will be back here again. Good location and good understanding. Need more innovation.

We stayed for 2 Night here...nd everything is great here...like Location...staff...Mr Max.... everything. They provide us scooter also on rent.... As we went for Halong Bay, they put our luggage also absolutely free. I must recommend this hotel to all. Ha Long Bay is very beautiful and hotel also recommended to go there. We are very satisfied with our stay and again thank you, Max.

Great location for walking and shopping. Staff were very friendly and good knowledge especially Mr Max who booked a special trip for me to Mai Chau and Ban Gioc waterfall. Thanks to him and promise to come back!

This hotel is basic hotel in the old quarter and also located in the center of Hanoi. Very close to the Lake and walking distance from 7pm until 11:30pm. Staff were all helpful and friendly, Mr Max showed our room and free upgrade for us to bigger room, this room even enough for 4 or 5 persons. Hotel has tour information if any guests need. Thanks for your attention!

This hotel was absolutelyamaxing and it was stayed inside my heart. I had only one nighy stay but the receptionist, MAX, who escorted me to the room was very kind and informative. He shared Hanoi information and even more awesome to know the hotel i am staying very close to the HOAN KIEM lake. I also booked a special trip with him to go to HA LONG BAY. The breakfast was very delicious, many options,on 2nd floor, they serve from 7am until 10am. I appreciate everything MR MAX did for me and promised will be back here next holiday. This hotel seems like my second home, i really love it.it.