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Grand Cititel Hanoi Hotel & Spa

Property class: 4

Choose dates to view prices

Photo gallery for Grand Cititel Hanoi Hotel & Spa

A rooftop garden with a hot tub, wooden deck, and various plants.
A modern dining area with glass tables, cushioned chairs, and large windows offering a view of greenery.
A modern hotel lobby with a bar area, seating arrangements, and a decorative ceiling.
A bar area with a city view, bar stools, and a shelf of bottles.
Wicker chairs, a small round table with a drink, fruit, and a bowl, surrounded by lush green plants.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
13B Tong Dan, Hoan Kiem District, Hanoi
  • Place, Vietnam Revolution Museum
    ‪2 min walk‬
  • Place, Hanoi Opera House
    ‪3 min walk‬
  • Place, Hoan Kiem Lake
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪43 min drive‬

Room options

View all photos for Superior Double Room

A hotel room with a large bed, a flat-screen TV, a painting, a window with curtains, and a vase with flowers.

Superior Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Suite Twin Room

A hotel room with two beds, a desk, a chair, a television, and a small table with a vase of flowers.

Suite Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Suite King

A modern hotel lobby with a reception desk, seating area, and a TV screen.

Suite King

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Double Room

A hotel room with a bed, a flat-screen TV, a desk with a laptop, and a bathroom visible through a glass partition.

Superior Double Room

9.4 out of 10
Exceptional
(9 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Double Room

A modern hotel room with a large bed, a desk with a laptop, a TV mounted on the wall, and a coat rack.

Deluxe Double Room

7.6 out of 10
Good
(5 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite City View Room

A hotel room with a large bed, a desk, a chair, a view of the city, and a painting on the wall.

Suite City View Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 279 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Grand Deluxe Room

A modern hotel room with a large bed, a desk with a laptop, a chair, and a view of the city through a large window.

Grand Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite Twin Room

A hotel room with two beds, a desk with a chair, a TV mounted on the wall, and a window with curtains.

Suite Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free wired internet

View all photos for Luxury Room

A modern hotel room with a large bed, bedside tables, a desk, and a TV displaying CNN.

Luxury Room

  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Twin Room

A hotel room with a bed, a desk with a laptop, a TV, and a window with curtains.

Superior Twin Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Twin Room

A hotel room with two beds, a desk with a chair, a television, and a coat rack.

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room

A hotel room with two beds, a desk, a chair, a vase with flowers, and artwork on the walls.

Deluxe Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Queen Room

A hotel room with a bed, a desk with a flat-screen TV, a mirror, and a window with curtains.

Deluxe Queen Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Large Double Room

A hotel room with a large bed, a TV mounted on the wall, a desk with a vase of flowers, and a window with curtains.

Large Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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  • Parking included
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About the neighborhood

Hanoi

Located in Old Quarter, Grand Cititel Hanoi Hotel & Spa is within a 5-minute walk of Hanoi Opera House and within 15 minutes of other popular attractions like Hoan Kiem Lake. This 98-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and a 24-hour gym.

What's nearby

  • Vietnam Revolution Museum - 2 min walk - 0.1 miles
  • Hanoi Opera House - 3 min walk - 0.2 miles
  • Hoan Kiem Lake - 7 min walk - 0.4 miles
  • Thang Long Water Puppet Theatre - 12 min walk - 0.7 miles
  • Hanoi Old Town Night Market - 13 min walk - 0.7 miles

Getting around

  • Hanoi Long Bien Station - 2 min drive
  • Cát Linh Station - 5 min drive
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪Angelina - Italian Restaurant & Lounge - ‬4 min walk
  • ‪Backstage - ‬3 min walk
  • ‪Shamoji Robata Yaki Hanoi - ‬3 min walk
  • ‪Nuoc Gao - Tra Chanh - ‬3 min walk
  • ‪Pizza Mama Mia - ‬5 min walk

About this property

Grand Cititel Hanoi Hotel & Spa

Guests staying at Grand Cititel Hanoi Hotel & Spa enjoy access to a full-service spa, a 24-hour gym, and free WiFi in public areas. For transportation, you can make use of an airport shuttle (available 24 hours) for VND 500000 per vehicle one-way, as well as an area shuttle. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and access to locker space. Other amenities at this spa hotel include meeting rooms, a conference center, and a 24-hour business center.
Guests can expect 43-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Electric kettles, safes, and phones are also available. Change of towels is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 30 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Shii Kitchen

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Dining table
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center (538 square feet of space)
  • Meeting room

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator (39 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for VND 700000.0 per day

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 500000 (one-way), (up to 18 years old)
  • Rollaway bed fee: VND 700000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the airport (available 24 hours) or the train station (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Grand Cititel Hotel
Grand Cititel Hanoi
Grand Cititel
Cititel Hanoi & Spa Hanoi
Grand Cititel Hanoi Hotel
Grand Cititel Hanoi Hotel Spa
Grand Cititel Hanoi Hotel & Spa Hotel
Grand Cititel Hanoi Hotel & Spa Hanoi
Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

Is free cancellation available at Grand Cititel Hanoi Hotel & Spa?

Grand Cititel Hanoi Hotel & Spa provides free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Grand Cititel Hanoi Hotel & Spa?

As of Oct 3, 2026, prices found for a 1-night stay for 2 adults at Grand Cititel Hanoi Hotel & Spa on Oct 7, 2026 start from $74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Grand Cititel Hanoi Hotel & Spa?

This hotel is situated in Old Quarter within a 10-minute walk of Hoan Kiem Lake and Hanoi Opera House. You'll also find Hanoi Old Town Night Market and West Lake within a short drive.

Is parking available on site at Grand Cititel Hanoi Hotel & Spa?

No, there isn't parking available at the hotel.

Is there a spa at Grand Cititel Hanoi Hotel & Spa?

There is a full-service spa available for guests to enjoy and services include hot stone massages, Thai massages, couples treatments, and aromatherapy.

Does Grand Cititel Hanoi Hotel & Spa have a casino on the premises?

No, Grand Cititel Hanoi Hotel & Spa doesn't have a casino.

Is there an indoor pool at Grand Cititel Hanoi Hotel & Spa?

No, there is no indoor pool at this hotel.

Is Grand Cititel Hanoi Hotel & Spa a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, a full-service spa, and a bar/lounge.

Are there hot tubs at Grand Cititel Hanoi Hotel & Spa?

No, there isn't a spa tub at this hotel.

Does Grand Cititel Hanoi Hotel & Spa have a restaurant with a breakfast menu?

Yes, Grand Cititel Hanoi Hotel & Spa serves breakfast for a surcharge at The Shii Kitchen.

Does Grand Cititel Hanoi Hotel & Spa allow pets to stay free of charge?

No, pets and service animals aren't allowed at Grand Cititel Hanoi Hotel & Spa.

Are there connecting rooms at Grand Cititel Hanoi Hotel & Spa?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Grand Cititel Hanoi Hotel & Spa?

The closest major airport to Grand Cititel Hanoi Hotel & Spa is Noi Bai Intl. Airport (HAN), which is 16 mi away (23 minutes by car).

Are there rooms with balconies that I can book at Grand Cititel Hanoi Hotel & Spa?

No, there aren't any guestrooms at Grand Cititel Hanoi Hotel & Spa that offer a balcony.

Grand Cititel Hanoi Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 328 out of 421 reviews
Rating 8 - Good. 66 out of 421 reviews
Rating 6 - Okay. 18 out of 421 reviews
Rating 4 - Poor. 2 out of 421 reviews
Rating 2 - Terrible. 7 out of 421 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and friendly
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and location.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Comfortable room, helpful staff, nice breakfast.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, courteous staff, good breakfast, and safe location
Stayed 5 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful Quiet and clean room
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and clean room, good location, fair breakfast, comfy and clean bed, good air-con, everything is fine except the hot-water shower was not working, plenty of good restaurants around, easy walk to Hanoi scenic spots
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a poor experience at another hotel in Hanoi, this hotel ticked all the boxes. Clean, friendly and helpful staff and a lovely breakfast
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Staff were very attentive and Jenny on Reception was particularly helpful. The room was clean and had everything we needed. There is a bar on the roof terrace which is nice to sit at in the evening with a drink. There is also a jacuzzi but we didn't use it.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice and quaint with an amazing breakfast and great staff!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great hotel in Hanoi, particularly the staff at reception: Jenny, Patrick and Thomas. Will return again
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here overnight as we were passing through Hanoi from Sapa to Ninh Binh. We chose this hotel because it’s walking distance from the Sapa express bus stop in Hanoi. We were able to walk with our suitcases there without issue. Enjoyed our stay. Bed was comfy and the room itself was perfect for what we needed. In fact they gave us a free upgrade which was incredibly kind. The breakfast buffet was yummy too and they offered soy milk as an alternative which I was incredibly grateful for. More than happy to stay here again. Staff were excellent and extremely helpful.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel will outstanding buffet breakfast. Close to all the attractions, yet pretty quiet once you are inside.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, quiet rooms
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff & comfortable rooms.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for staying in the old town area!
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average hotel
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay Mr Thomas was excellent
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice to stay.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, nice staff and very quiet. Great breakfast buffet.
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great staff, Thomas. Lisa, ivy, Toni and Bryan. I would stay again
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice room and bathroom, varied bfast and staff gets out of their ways to help.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfy, personnel friendly, very good breakfast
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for the value. Quiet yet central location
Stayed 3 nights in Oct 2024
Verified review

8/10 Good

Liked: Staff & service
Disliked: Amenities
The room was clean, staff good, didn’t use the Bar or Spa, the Gym was was very basic and the one weight machine was falling apart and really useless
Stayed 3 nights in Apr 2026