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Grand Cititel Hanoi Hotel & Spa

4.0 star property
Hotel with a full-service spa, a short walk to Hoan Kiem Lake
VIP Access

Choose dates to view prices

Photo gallery for Grand Cititel Hanoi Hotel & Spa

Exterior
Building design
Breakfast, lunch and dinner served
Suite City View Room | Premium bedding, pillowtop beds, in-room safe, desk
Hallway

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service

Explore the area

View in a map
13B Tong Dan, Hoan Kiem District, Hanoi
  • Place, Hanoi Opera House
    ‪3 min walk‬
  • Place, Hoan Kiem Lake
    ‪7 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪13 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Superior Double Room

Superior Double Room | Premium bedding, pillowtop beds, in-room safe, desk

Superior Double Room

9.2 out of 10
Wonderful
(7 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Double Room

7.6 out of 10
Good
(5 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite City View Room

Suite City View Room | Premium bedding, pillowtop beds, in-room safe, desk

Suite City View Room

8.0 out of 10
Very good
(1 review)
  • 279 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room

Grand Deluxe Room | City view

Grand Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Twin Room

Suite Twin Room | Premium bedding, pillowtop beds, in-room safe, desk

Suite Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Twin Room

  • 237 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Grand Deluxe Room

Grand Deluxe Room | Street view

Grand Deluxe Room

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Luxury Studio Suite

Luxury Studio Suite | Premium bedding, pillowtop beds, in-room safe, desk

Luxury Studio Suite

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Hanoi

Located in Old Quarter, Grand Cititel Hanoi Hotel & Spa is within a 5-minute walk of Hanoi Opera House and within 15 minutes of other popular attractions like Hoan Kiem Lake. This 98-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and a 24-hour gym.

What's nearby

  • Hanoi Opera House - 3 min walk - 0.2 miles
  • Hoan Kiem Lake - 7 min walk - 0.4 miles
  • Thang Long Water Puppet Theatre - 10 min walk - 0.6 miles
  • Hanoi Old Town Night Market - 13 min walk - 0.7 miles
  • St. Joseph's Cathedral of Hanoi - 15 min walk - 0.8 miles

Getting around

  • Hanoi Long Bien Station - 2 min drive
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪The Hudson Rooms - ‬3 min walk
  • ‪VOU CF 18B Tông Đản - ‬1 min walk
  • ‪Circle K Trần Quang Khải - ‬1 min walk
  • ‪Backstage - ‬3 min walk
  • ‪Café Yến - ‬3 min walk

About this property

Grand Cititel Hanoi Hotel & Spa

Hotel with a full-service spa, a short walk to Hoan Kiem Lake
Guests staying at Grand Cititel Hanoi Hotel & Spa enjoy access to a full-service spa, a 24-hour gym, and free WiFi in public areas. For transportation, you can make use of an airport shuttle (available 24 hours) for VND 500000 per vehicle one-way, as well as an area shuttle. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and access to locker space. Other amenities at this spa hotel include meeting rooms, a conference center, and a 24-hour business center.
Guests can expect 43-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Electric kettles, safes, and phones are also available. Change of towels is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 30 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Shii Kitchen

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Dining table
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center (538 square feet of space)
  • Meeting room

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator (39 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for VND 700000.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 500000 (one-way), (up to 18 years old)
  • Rollaway bed fee: VND 700000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the airport (available 24 hours) or the train station (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Grand Cititel Hotel
Grand Cititel Hanoi
Grand Cititel
Cititel Hanoi & Spa Hanoi
Grand Cititel Hanoi Hotel
Grand Cititel Hanoi Hotel Spa
Grand Cititel Hanoi Hotel & Spa Hotel
Grand Cititel Hanoi Hotel & Spa Hanoi
Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

Is free cancellation available at Grand Cititel Hanoi Hotel & Spa?

Grand Cititel Hanoi Hotel & Spa provides free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

What's there to see within easy reach of Grand Cititel Hanoi Hotel & Spa?

This hotel is situated in Old Quarter within a 10-minute walk of Hoan Kiem Lake and Hanoi Opera House. You'll also find Hanoi Old Town Night Market and Ho Chi Minh Mausoleum within a short drive.

Is parking available on site at Grand Cititel Hanoi Hotel & Spa?

No, this hotel doesn't offer parking.

Is there a spa at Grand Cititel Hanoi Hotel & Spa?

There is a full-service spa available for guests to enjoy and services include hot stone massages, Thai massages, couples treatments, and aromatherapy.

Does Grand Cititel Hanoi Hotel & Spa have a casino on the premises?

No, Grand Cititel Hanoi Hotel & Spa doesn't have a casino.

Is there an indoor pool at Grand Cititel Hanoi Hotel & Spa?

No, there is no indoor pool at this hotel.

Is Grand Cititel Hanoi Hotel & Spa good for couples?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Does Grand Cititel Hanoi Hotel & Spa have a hot tub?

No, this hotel doesn't have a spa tub.

Does Grand Cititel Hanoi Hotel & Spa have a restaurant with a breakfast menu?

Yes, Grand Cititel Hanoi Hotel & Spa serves breakfast for a surcharge at The Shii Kitchen.

Does Grand Cititel Hanoi Hotel & Spa allow pets to stay free of charge?

No, pets and service animals aren't allowed at Grand Cititel Hanoi Hotel & Spa.

Are there connecting rooms at Grand Cititel Hanoi Hotel & Spa?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Grand Cititel Hanoi Hotel & Spa?

The closest major airport to Grand Cititel Hanoi Hotel & Spa is Noi Bai Intl. Airport (HAN), which is 16 mi away (23 minutes by car).

Are there rooms with balconies that I can book at Grand Cititel Hanoi Hotel & Spa?

No, at Grand Cititel Hanoi Hotel & Spa, there aren't any guestrooms that list a balcony.

Grand Cititel Hanoi Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 286 out of 352 reviews
Rating 8 - Good. 47 out of 352 reviews
Rating 6 - Okay. 12 out of 352 reviews
Rating 4 - Poor. 2 out of 352 reviews
Rating 2 - Terrible. 5 out of 352 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Stayed 1 night in Jun 2025

10/10 Excellent

Tanner

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice and quaint with an amazing breakfast and great staff!
Stayed 1 night in Jun 2025

10/10 Excellent

Stephen

Stayed 7 nights in Jun 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Because it is away from the street a little, its very quiet. You dont have to worry about traffic outside waking you up.
Stayed 1 night in Jun 2025

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff & comfortable rooms.
Stayed 1 night in Jun 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and walkable to a lot of things within the city! However the walls are pretty thin. Luckily everyone was quiet during sleeping hours but it was early morning that got to us. Our neighbor was a heavy sleepy and wouldn’t turn off their alarm for 15 minutes and we could hear it through the wall. Also could hear the staff in the hallway early mornings as well. Other than that good place to stay.
Stayed 1 night in May 2025

10/10 Excellent

Eric Kiam Cheng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel to stay

Please note that you have to walk an alley into the hotel lobby. Great location and not so quiet room as we can learn people talking outside.
Stayed 4 nights in May 2025

8/10 Good

MARIJATI

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good location. Satisfiying breakfast. But inflexible checkin and checkout time.
Stayed 1 night in May 2025

6/10 Okay

MARIJATI

It provides good breakfast. It is strict with checkin time.
Stayed 1 night in May 2025

10/10 Excellent

Brett George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for the $$$. We have to travel back through Hanoi on our way to Danang and will stay here again. The hotel is in a banking and corporate area, so there are police everywhere. A ten minute walk to the Hipster/yuppie area.
Stayed 4 nights in May 2025

8/10 Good

LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not easy to locate but safe and worth the price.
Stayed 2 nights in Apr 2025

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice room and bathroom, varied bfast and staff gets out of their ways to help.
Stayed 1 night in Apr 2025

6/10 Okay

isha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Pictures online are not reflective of current property
Stayed 2 nights in Apr 2025

8/10 Good

Hung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, good service
Stayed 4 nights in Mar 2025

2/10 Terrible

Kim

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Became violently ill from breakfast. The “rooftop pool” is the size of a jacuzzi. The gym was also pretty bad. The hotel was down an alleyway. Just overall not what was pictured. Cannot recommend.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ian Hargrave

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, superb service in all aspects, from Alex and his team at reception, buffet breakfast and service there through to daily room cleaning service. Within walking distance to almost all major attractions around the lake
Stayed 1 night in Mar 2025

10/10 Excellent

Ian Hargrave

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex and his team at reception went out of their way to ensure that we were well looked after. Buffet breakfast and service was superb. Walking distance to the opera house, lake and old quarter. Many restaurants nearby.
Stayed 3 nights in Mar 2025

10/10 Excellent

Uy Thi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very helpful. Specifically, Tín was very good. Food was top notch. Amenities not that great. The pool was not usable. Fitness center not that good.
Stayed 3 nights in Mar 2025

8/10 Good

Quy, Worcestershire

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I will stay again
Stayed 2 nights in Mar 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, nice staff and very quiet. Great breakfast buffet.
Stayed 5 nights in Mar 2025

8/10 Good

Oleg, Pompano beach

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2025

10/10 Excellent

Ethel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Swathi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We like everything about this property. The only issue we had here is with the tour operator. We took three tours with their help and they definitely misled us in each of them
Stayed 5 nights in Mar 2025

6/10 Okay

Michael

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Although the area was good, staff was great and breakfast good too, the room was a beat up with the walls being quite dirty. At the very least the room needs a paint job.
Stayed 1 night in Feb 2025

8/10 Good

Edna

Liked: Cleanliness, staff & service, room comfort
I think the hotel’s biggest asset are the staff providing excellent customer service. Our biggest thank you to Alex who was very helpful during our stay. The room was clean and adequate. There was a good choice of breakfast buffet.
Stayed 3 nights in Feb 2025

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