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New Century Grand Hotel Hangzhou

4.5 out of 5.0

Recent guest reviews

A real 5 * hotel. The check-in was quite easy since we were a group . The rooms are spacious . Buffet is excellent with nice choices , good fruits ; staff is helpfull . Close to nothing , a little bit scary to walk out at night .

This is an excellent hotel. We stayed there for three days. Whilst visiting my daughter who lives in this city. Highly recommend this hotel. Rooms are excellent and the staff are friendly and extremely helpful. We will definitely come back to this hotel on subsequent visits to Hangzhou.

Spacious clean room with decent breakfast buffet spread. Check out process was a little longer than I expect as it took staff a while to void the credit card deposit. Comfy bed with comfy pillows. Good for a night stay.

The hotel was very nice it had a very nice grand entrance and plenty of polished marble. The rooms were very quiet and the air conditioning worked very well I recommend going to this hotel in the future.

The Hotel itself is a bit dark & gloomy. It is clearly not geared for westerners. English speaking staff were hard to come by, though, bless their hearts they did try to understand and accommodate any requests. I was pleasantly surprised by my room. It was large and comfortable, with large (long) bathroom. I liked the separate shower, the double sink , the free standing bath tub, and the separate changing room. The bed, and pillows were cozy. There were 2 termastat control zones, which allowed for adjustment to the most comfortable temperature.Amenities were on the skimpy side and mini bar snacks (i.e. tomato flavored pringles, and krill flavored peanuts) were definitely not geared towards western tastes. Breakfast was palatable with a large buffet ( mostly asian dishes), but all other meals, Chinese or western, were ( and I'm being kind) inedible... which is probably why the restaurants were completely empty at 7:00pm. Wifi didn't work well for me, But with some elaborate pantomime I was able to get a cable connect with ethernet.. This Hotel was convenient to my business meetings, the rooms were nice and comfortable, given the region I hadn't expected fluent english speakers, but was surprised with how truly terrible the food was.

I have stayed at this hotel 3 times now, and yes it is a very nice hotel, the beds are comfortable and the shower is one of the best I have used in a Hotel. There is coffee making facilities in the room, toiletries, and you get 2 free bottles of water.the wifi is ok better than some other Chinese Hotels I have stayed in. When I travel to china I love the food I always eat the local food apart from breakfast, my body just cannot eat a Chinese breakfast and this is where I feel the Hotel is letting us foreigners down. The coffee is tepid,the bread is cardboard and the pastries are tasteless, there just is nothing hot to eat unless you can stomach a hot Chinese breakfast which is food I would eat for lunch or dinner. That is why I cannot offer a 5 grade for my review. I now bring my own coffee for the room so I do not need to go down for breakfast.

Stayed here 2 nights for a conf. Although I was on a non smoking floor, one or more guests lit up & the stale smoke stench came through the Aircon vent which made a good night's sleep impossible. The gym is basic but fit my purpose for a morning run on the treadmill.

The hotel is beautiful. Very clean. Room has a large tub in front of a glass window into the room. Great for a couple ( not so great for an auntie with teen niece). Staff very friendly. Wanted to open a bottle of wine in our room, they sent someone up right away with cork screw and ice.

700 roomed hotel with all facilities. Almost all staff don't speak English. Actually None. Not even an English Newspaper at breakfast.!!!. Shows how strong the Chinese economy is!!!. Although very new, dull looking interior design. Breakfast buffet is very good. Didn't have any other meals here. Staff are very good attitude but how to serve without knowing the language.

Two problems with this hotel: Smoke and WiFi. We stayed on a non-smoking floor that was very smoky. On our "non smoking" floor there was a receptacle for guests to put out their cigarettes. During our stay, one of the guests was walking down the hallway smoking and put their cigarette out in the receptacle prior to entering the elevator. The very nice lobby has a smoking bar attached to it with no wall separation. They tried to pump in scent to mask it but that did not work too well. WiFi was free but kept cutting out and was very slow. The breakfast buffet was so-so. If you do not mind the smell of smoke and poor WiFi, the hotel will be fine for you. If this is a problem, take a pass and look somewhere else.

818 Middle Shixin Road Hangzhou Zhejiang

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Health club

Located in Xiaoshan, New Century Grand Hotel Hangzhou is 11.6 mi (18.7 km) from West Lake. This 4.5-star hotel has 699 rooms and welcomes guests with 3 restaurants, an indoor pool, and free in-room WiFi. It's in central Hangzhou and also close to Crazy Appleland and Hangzhou Paradise Park.


Enjoy dining at Cafe Mediterranean, one of 3 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is available for a fee.


All 699 recently renovated rooms provide washers/dryers, refrigerators, and minibars. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and bathrobes. Free newspapers, free bottled water, and ceiling fans are also standard. Private bathrooms are not ensuite.

Property features

Guests staying at New Century Grand Hotel Hangzhou enjoy an indoor pool, a health club, and a sauna. You can take advantage of free extended parking, along with an airport shuttle (available on request) for CNY 300 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include free WiFi in public areas, a conference center, and a business center.

Room options

Business Room, 1 King Bed

King 1 | Sleeps 2

Executive Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Twin Room

Twin 2 | Sleeps 4

Deluxe Suite

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

95% of guests recommend this hotel

Total of 682 reviews