Skip to main content
Beginning of main content

New Century Grand Hotel Hangzhou

4.0 out of 5.0

Recent guest reviews

Stayed here 2 nights for a conf. Although I was on a non smoking floor, one or more guests lit up & the stale smoke stench came through the Aircon vent which made a good night's sleep impossible. The gym is basic but fit my purpose for a morning run on the treadmill.

The hotel is beautiful. Very clean. Room has a large tub in front of a glass window into the room. Great for a couple ( not so great for an auntie with teen niece). Staff very friendly. Wanted to open a bottle of wine in our room, they sent someone up right away with cork screw and ice.

700 roomed hotel with all facilities. Almost all staff don't speak English. Actually None. Not even an English Newspaper at breakfast.!!!. Shows how strong the Chinese economy is!!!. Although very new, dull looking interior design. Breakfast buffet is very good. Didn't have any other meals here. Staff are very good attitude but how to serve without knowing the language.

Two problems with this hotel: Smoke and WiFi. We stayed on a non-smoking floor that was very smoky. On our "non smoking" floor there was a receptacle for guests to put out their cigarettes. During our stay, one of the guests was walking down the hallway smoking and put their cigarette out in the receptacle prior to entering the elevator. The very nice lobby has a smoking bar attached to it with no wall separation. They tried to pump in scent to mask it but that did not work too well. WiFi was free but kept cutting out and was very slow. The breakfast buffet was so-so. If you do not mind the smell of smoke and poor WiFi, the hotel will be fine for you. If this is a problem, take a pass and look somewhere else.

I didn't sleep in this hotel yet but I already had 2 great business dinners there! It is definitely a good place for people doing business. We get private rooms and a dedicated waitress who never ever leaves any of your glasses empty. The food is delicious (I recommend the beef).... I removed 1 star because for a 5 star hotel the waiters at the door must call or at least help call a cab!!! We finished our meeting, we were drink and they were just there at the door busy doing nothing!!! PS: the hotel is in Xiaoheshan which is very far from the city center and closer to the airport...

The hotel was packed with alot of visitors. And took us almost half an hour to check in. The receptionist were terrible as we already booked a non smoking room, but they insisted that we booked the smoking room and forced us to stay at smoking room. When we checked with our company who booked the hotel, it's clearly stated with non-smoking room. This happenned when they don't have enough non-smoking room to accommodate us and forced us to take the smoking room. Like for the neighbouring hotel (holiday inn), they will just give us a free upgrade of non smoking room instead. I don't understand why this 5-star hotel couldn't do it, way worser than 4 star holiday inn. Also,they(new century) promised that they will treat the smell of smoking room. At the end the furniture and beds were full of tobacco smell. This made me sneezing whole night due to the allergy. Buffet breakfast was like world war 3, too many people, insufficient food, the foods were not up to 5 star standard, worse than holiday inn. Overall unpleasant stay, definitely not going back to this hotel. I made a mistake to try you after a few stays at neighbouring holiday inn.

This hotel is situated in the business district south of Hangzhou. Impressive lobby , grand entrance. Spacious rooms with excellent facilities. Great bed, airconditioning you hardly hear at night and first class bathroom. Restaurants with big variety of food of good quality. The only drawback is that it is about 45-60 minutes away from Hangzhou city center, if you are looking for shopping, Westlake or great restaurants.

Great Rooms, very interesting price, very nice breakfast, it´s a typical 5 star chinese hotel. Beautiful gardens in front of the entrance. Very well designed and comfortable pool, large steam room, overall a very good stay. My hotel everytime i need to go to Hangzhou , definetely.

At the reception no one speak English. The check Inn is very very long. The bedroom was very nice and the bathroom very pleasant. The breakfast was more than correct. The hotel is too far from downtown and take 1h in subway.

The rooms were large, clean and comfortable.Amenities were lacking but i do not use them anyway so was not an issue. The only problem we incurred was the nimber of English speaking staff was lacking. We had to wait for the one to be free to explain our requests. Had a brilliant foot massage on the third floor.

818 Middle Shixin Road Hangzhou Zhejiang

Located in Xiaoshan, New Century Grand Hotel Hangzhou is 11.6 mi (18.7 km) from West Lake. This 4-star hotel has 699 rooms and welcomes guests with 3 restaurants, an indoor pool, and free in-room WiFi. It's in central Hangzhou and also close to Crazy Appleland and Hangzhou Paradise Park.


Enjoy dining at Cafe Mediterranean, one of 3 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.

All 699 recently renovated rooms provide washers/dryers, refrigerators, and minibars. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and bathrobes. Free newspapers, free bottled water, and ceiling fans are also standard. Private bathrooms are not ensuite.


Guests staying at New Century Grand Hotel Hangzhou enjoy an indoor pool, a health club, and a sauna. You can take advantage of extended parking, along with an airport shuttle (available on request) for CNY 300 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include free WiFi in public areas, a conference center, and a business center.

Property features

Room options

Deluxe Room

King 1 | Sleeps 3

Executive Room

King 1 | Sleeps 3

Deluxe Twin Room

Twin 2 | Sleeps 4

Deluxe Suite

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

95% of guests recommend this hotel

Total of 673 reviews