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New Century Grand Hotel Hangzhou

4.5 out of 5.0

Recent guest reviews

Superb room (was in a suite) with breaktaking views of the city. Great gym facilities and good restaurants. Breakfast was also excellent with diverse choices from Western and Chinese cuisines. Had a chance to try lots of different foods. Found the internet a little unreliable at times but never went off. Proximity to the Lakes and other attractions was also good. Thoroughly recommended

The hotels in China are wonderful!!! New Century is everything I like in a hotel..nice nice room, everything works, all the amenities, clean, safe, great staff beautiful lobby and restaurants. The breakfast buffet is incredible! Nice Nice!

Good: Beautiful lobby, big rooms. Bad: Lack of service, located more than 10 miles from heart of city with no restaurants or services nearby. The first impression of the hotel was very positive. Big, beautiful building lit up with moving multicolored lights and a lovely, large inviting lobby. Our room is large and everything seems great. We go downstairs to meet our friends for dinner and go to the hotel restaurant. We are told that it is booked for the night and can’t accommodate us. So we try the large buffet restaurant and find it is booked for a private event. With no restaurants near the hotel, we opt to make some instant noodles and have our dinner together at a large table downstairs. Once there, we are told we have to move across the lobby. We do. A few minutes later, we are told we can’t eat there either. Toughest place we have had trying to grab a bite to eat. We call it a night and head up to the room. The floor hasn't been cleaned - peanut shells laying around the carpeted floor. The bathroom is lovely, but getting hot water out of the shower is impossible. We settle for a “not cold” shower. This hotel could be a great stop, but it didn’t seem anyone really knew what was going on or how to communicate it with customers.

The hotel is located far from the city center but next to a metro station. It has several restaurants inside and the rooms are just great! We had a room in the 31st floor with a great view. Also no noise at all can be heard. The only problem is that the staff don't really speak english.

This was an amazing hotel with an outstanding breakfast buffet. Our room had a separate walk in shower and a separate room for the toilet. The bed was super comfortable and everything worked in the room!! This was the best hotel on our trip.

A real 5 * hotel. The check-in was quite easy since we were a group . The rooms are spacious . Buffet is excellent with nice choices , good fruits ; staff is helpfull . Close to nothing , a little bit scary to walk out at night .

This is an excellent hotel. We stayed there for three days. Whilst visiting my daughter who lives in this city. Highly recommend this hotel. Rooms are excellent and the staff are friendly and extremely helpful. We will definitely come back to this hotel on subsequent visits to Hangzhou.

Spacious clean room with decent breakfast buffet spread. Check out process was a little longer than I expect as it took staff a while to void the credit card deposit. Comfy bed with comfy pillows. Good for a night stay.

The hotel was very nice it had a very nice grand entrance and plenty of polished marble. The rooms were very quiet and the air conditioning worked very well I recommend going to this hotel in the future.

The Hotel itself is a bit dark & gloomy. It is clearly not geared for westerners. English speaking staff were hard to come by, though, bless their hearts they did try to understand and accommodate any requests. I was pleasantly surprised by my room. It was large and comfortable, with large (long) bathroom. I liked the separate shower, the double sink , the free standing bath tub, and the separate changing room. The bed, and pillows were cozy. There were 2 termastat control zones, which allowed for adjustment to the most comfortable temperature.Amenities were on the skimpy side and mini bar snacks (i.e. tomato flavored pringles, and krill flavored peanuts) were definitely not geared towards western tastes. Breakfast was palatable with a large buffet ( mostly asian dishes), but all other meals, Chinese or western, were ( and I'm being kind) inedible... which is probably why the restaurants were completely empty at 7:00pm. Wifi didn't work well for me, But with some elaborate pantomime I was able to get a cable connect with ethernet.. This Hotel was convenient to my business meetings, the rooms were nice and comfortable, given the region I hadn't expected fluent english speakers, but was surprised with how truly terrible the food was.

818 Middle Shixin Road Hangzhou Zhejiang

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Health club

Located in Xiaoshan, New Century Grand Hotel Hangzhou is 11.6 mi (18.7 km) from West Lake. This 4.5-star hotel has 699 rooms and welcomes guests with 3 restaurants, an indoor pool, and free in-room WiFi. It's in central Hangzhou and also close to Crazy Appleland and Hangzhou Paradise Park.


Enjoy dining at Cafe Mediterranean, one of 3 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is available for a fee.


All 699 recently renovated rooms provide washers/dryers, refrigerators, and minibars. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and bathrobes. Free newspapers, free bottled water, and ceiling fans are also standard. Private bathrooms are not ensuite.

Property features

Guests staying at New Century Grand Hotel Hangzhou enjoy an indoor pool, a health club, and a sauna. You can take advantage of free extended parking, along with an airport shuttle (available on request) for CNY 300 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include free WiFi in public areas, 15 meeting rooms, and a conference center.

Room options

Business Room, 1 King Bed

King 1 | Sleeps 2

Executive Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Twin Room

Twin 2 | Sleeps 4

Deluxe Suite

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

95% of guests recommend this hotel

Total of 690 reviews