Luxury Hotels in Hanalei Palms, Hanalei

"Beautiful ocean view, some friendly staff and a good pool. One hot tub was out so everyone was huddle in the very small hot tub which was a bummer. They don’t mention when you book they are undergoing major property renovations which I understand is needed but a heads up would have been great. The noise was frustrating when we want to relax by the ocean but I understand again, a heads up would have been nice. Rust all over our room which I understand in Hawaii but if I’m paying that much I don’t like to have it hinder opening my room door. Speaking of paying many resort fees I would hope to have room cleaning daily but it didn’t happen once. My fiancé told the staff it was my birthday one night and they said room service would set up a surprise but they didn’t come into our room one time the whole stay. We also are island hopping (live on Big Island) and knew about all the rain during our stay and were excited to just stay in the room and hunker down on wedding planning. This was made nearly impossible with horrendously slow wifi. My laptop wouldn’t even connect so I had to use my phones hotspot which was very slow. When asked if we could pay more for better wifi they said there was nothing they could do. So no amenities and no wifi made this trip a little slower. Overall it’s fine but definitely overpriced and doesn’t live up to the pay. If it was a regular hotel I would love it but didn’t quite nail resort or spa so shouldn’t be advertised or priced as such."

"Cute, charming, clean, better than pictures, friendly staff. "

"Great staff."