Subject: Disappointing Stay - Convenient Location, But Major Flaws
My recent overnight stay at this hotel was, unfortunately, a letdown despite its convenient location for the cruise port. While the proximity is a major plus, the significant comfort issues made for a very poor experience.
The room was hot and humid, a major problem exacerbated by the fact that the air conditioning was non-functional. To make matters worse, the windows did not open, leaving no way to ventilate the room. The only relief was a small, dirty fan, which did little to circulate the stifling air. For a hotel stay, particularly one paid at full price, a comfortable room temperature is a basic expectation. It was frustrating that no discount was offered for this major inconvenience, with the only compensation being a couple of cans of water.
The included breakfast was equally disappointing. At 8:30 AM, the food was already of poor quality. The sausages were overcooked and seemed to have been sitting on a warmer for a long time, while the scrambled eggs were watery and unappetizing. The coffee had a burnt taste, making it difficult to enjoy.
It's clear that this hotel's primary business comes from its location near the cruise port. However, it's a shame that it seems to be resting on that one advantage without investing in guest comfort. IHG should consider investing in this property to bring it up to the standard expected of the brand. I would not recommend this hotel for anyt