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Best Western Premier C Hotel by Carmen's

3.0 out of 5.0

Recent guest reviews

Attended a wedding for a family member but did not realize that there was a banquet room above my hotel suite....not impressed with the noise level and the after hours clean up noise. No sleep and exhausted the next day for travelling.

The service and quality was second to none. Staff were helpful and friendly. The room was clean and uupdated. I would highly recommend this hotel to anyone. Being able to grab a coffee first thing in the morning was a bonus.

The room and bathroom was very clean, the room was super comfortable and quiet. Front desk staff were very accommodating. Workout area was small but very functional and although I didn't use the pool it looked very nice.

Best Western Premier C Hotel by Carmen's is by far the best hotel in the Hamilton area. I stay between 30 and 50 nights per year. Rooms are above standard, Baci restaurant is one of the best Italian restaurants in Ontario, and the staff at this hotel is second to none. Always friendly and ultra accommodating. I recommend this hotel to anyone staying in the Hamilton area. You will not be disappointed. Be sure to go to Baci.!!!

Great service, clean modern room. Chris on the front desk was warm and friendly and greatly accommodating. First time to Canada and the friendly staff including the staff in Baci made our experience that much better. Keep up the great work!

I would recommend this hotel to anyone staying in the Hamilton area great location easy access off highway and close to amenities like shopping movies and restaurants. There is also a bowling alley across the street that’s a lot of fun called splits Ville

We stayed 4 nights in total over two stays. Both times were well worth the effort. Clean rooms and well maintained. Nice bathroom. Fridge and microwave came in handy. Good wifi and TV channels. Staff were nice and very accommodating. Would definitely stay there again anytime.

I've stayed at many hotels and this was by far the most amazing experience. From check in to check out and everything in between, I was truly amazed. Anna at check are a love what you do and it shows. The room took my breathe away...I knew I had booked the Platinum Suite but the pictures do not do this room justice. The size, the cleanliness and amenities make you forget that you are even in a hotel room. A huge shout out to the amazing housekeeping staff for taking pride in what they do...Cleanliness is the first thing I check( literally rip the bed apart and check the bathroom...ALWAYS) We decided to go out for dinner but did get to try Baci for breakfast...AMAZING....I wish I could remember the name of the lady that served us...Love her :) I will definitely be back!!

So my girlfriend and I were looking to stay somewhere in town for the night to celebrate our one-year anniversary. We both have worked in the industry- so we're quite picky when it comes to hotels. From all the stays I've had this is one of my favourite hotels on the list. It brings to a level of genuine service you only expect at 5* with a well-valued price. One thing - since I read the "review" below- while laughing- a team staying in a hotel never equals quiet. So it's evident expectations were far-reaching and very unrealistic. But this hotel is very transparent, from their website, and company page it is evident this hotel strives in providing beautiful weddings on site. Also, from a quick call, they're very open with what events they're having. So if one does even the smallest amount of due diligence you'll know exactly what you're getting for the night. And - if I want quiet the last place I go to is a hotel - I'll find a nice little B&B or cottage in the north. So assuming you're going to the hotel with a realistic expectation - you'll be truly amazed. We stayed in the hotel's Platinum Suite - with a fireplace and bubble tub. This was the cleanest room I've ever stayed in! And the bed - talk about hospital corners you could bounce a quarter off it. Brava to the housekeeping team. The tub is one of the largest I've seen in a hotel room - fits two - it does take some time to fill up but is to be expected being that it is around 4x the size of your average home tub. But it was so relaxing to lay in there facing my gf and us both not be crammed. With each room individually themed you're having a one-of-a-kind stay every time! We were in the Gucci room - but I hear there's a room that Sylvester Stalone that everyone goes crazy for! What I can speak to for noise.. well .. there was none. We were there during a weekday - but being on the 3rd floor (so smack dab in the middle) I find it very unrealistic that I'd be hearing music as clearly as some might try to dramatize. So unless you're there for a wedding night - I cannot see noise being a problem. The staff was truly a shining feature of this hotel. You don't get that fake distant relationship other hotels often give you. Anna and Courtney checked us in with smiles, charm, and a genuine feeling of joy. You can tell they love working there- it made us more excited to spend time at this location. Steven and Tanya were fantastic at check out! The whole experience with the staff made me feel like they really wanted to leave a personalized memory. You won't get cookie cutter service here. I can say I will overwhelmingly be back and have made this location my exclusive spot for Hamilton/Burlington.

Despite an issue with our booking, check in was quick and friendly. When the room we checked in to turned out to be the wrong one, the staff quickly corrected the issue and gave us a new room. We stayed in a 2 king bed suite (Ferrari; 1 separate bedroom and kitchenette). It was clean, fresh and beautifully decorated, which is hard to find these days. The kids had a blast in the large pool and we enjoyed a delicious breakfast with stellar service before check out in the morning. Looking forward to having a reason to stay here again!

1530 Stone Church Rd E Hamilton ON

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Within a short walk of Albion Falls, Best Western Premier C Hotel by Carmen's is within a mile (2 km) of Buttermilk Falls. This 3-star hotel has 52 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi. Also close to this Hamilton hotel are Eramosa Karst Conservation Area and Felker's Falls Conservation Area.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


All of Best Western Premier C Hotel by Carmen's's 52 rooms are air-conditioned and have an array of amenities, including microwaves, coffee makers, and free local calls. Guests can expect 42-inch LCD TVs with digital channels and DVD players, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Safes, ironing boards, and desks are other standard amenities.

Property features

Guests staying at Best Western Premier C Hotel by Carmen's enjoy an indoor pool, a fitness center, and a rooftop terrace. If you drive, take advantage of free parking. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include free WiFi in public areas, 2 meeting rooms, and conference space.

Reviews from Trip Advisor

Trip Advisor aggregated rating

95.0% of guests recommend this hotel

Total of 866 reviews