Skip to main content
Beginning of main content

Recent guest reviews

I really appreciated the hospitality that the hotel staff exhibited during my stay at Halong Bay! I also very much enjoyed the spa facilities offered at the hotel!

The hotel rooms look to the bay. There is lots of construction across the street -- all part of a new beach development which should be nice when completed. The hotel rooms are very nice.

Great view, excellent staff, lovely room, good food. Wouldn’t change a thing!

Very nice hotel, with a good room layout. I had to call for bath towels, which was odd. But the facility was nice and the breakfast was great.

Our stay in Halong Bay was fantastic. We took two boat tours and really enjoyed our stay at Novotel Halong Bay. The room was very nice and clean, and the food at the buffet was great, especially the free breakfast. We also enjoyed the view of the bay from the swimming pool despite the construction on the other side of the street. We booked a 6hr boat tour through the hotel, and it was a lot of fun. But the real reason I recommend this hotel is Ms. Hong Nguyen. We had a terrible time getting to (and out of) Vietnam because of a problem with my son's passport and ticket. Without going into detail about the situation, we just barely made it to Vietnam and were not sure how we were going to get back home. When we were desperate for help, Hong was there for us. She was on the phone for literally hours with the local branch of Vietnam Airlines to help us get a ticket home, and did absolutely everything she could to help us including staying late and even changing shifts so that she could come in early the next morning to continue to help solve the problem! You will never meet anyone so dedicated to her job, friendly, courteous, and professional! We really couldn't believe it. This trip was by far the most difficult one we have ever had, but also the most memorable because we got to meet Hong. I give Novotel Halong Bay 5 stars because of Ms. Hong Nguyen. I really cannot say enough good things about her. Give her a promotion and a raise! And now I'm out of room to write.

I stayed at this hotel while attending a conference at another hotel. The hotel was walking distance to some great restaurants. It had a great bar with extremely nice and helpful staff. The room was small but adequate for one person.

The hotel rooms here are great and the view on a clear day would be fantastic. The restaurant has great food and the pool is nice. However, this hotels service is not where it should be for the price they charge. I spoke t reception on several occasions for different things (boat booking, etc) and they never returned my call. On top of that, during checkout I had a bill of about 6 million Dong for various things such as spa and dinner. After I paid and cleared the bill housekeeping called and said a bottle of water was used, the water was from the day before and housekeeping couldn't replace it because i filled the fridge with fruit. Anyway, after trying to explain this to him i went ahead and paid the extra 30k Dong. I couldn't believe it was an issue worth arguing over. So all in all, great location, great hotel, but the staff needs lots of attention...

Picked this hotel as it was ranked one of the highest in Halong. Location, amenities, view, and staff did not disappoint. However, I was surprised at how uncomortable the bed was for a hotel in this category.

160 Ha Long Road, Bai Chay Ward Ha Long Quang Ninh

Hotel highlights

  • Walking distance to Sun World Ha Long Park
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Bai Chay, Novotel Ha Long Bay is within a 10-minute walk of popular sights such as Bai Chay Beach and Sun World Ha Long Park. This 4-star hotel has 225 guestrooms and offers conveniences like a restaurant, a full-service spa, and an outdoor pool.


Dining

Enjoy a leisurely bite to eat at Square restaurant, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.


Rooms

All of Novotel Ha Long Bay's 225 air-conditioned rooms provide sofa beds, minibars, and electric kettles. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free newspapers, free bottled water, and safes.


Property features

Novotel Ha Long Bay features a full-service spa, an outdoor pool, and a children's pool. Airport transportation is made easy with an airport shuttle (available 24 hours) for VND 1190000 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this spa hotel include a fitness center, free WiFi in public areas, and a business center.

Room options

Standard Room, 2 Twin Beds, Bathtub

2 Twin Beds | Sleeps 4

Superior Room, 1 King Bed

1 King Bed | Sleeps 4

Standard Room, 2 Twin Beds

2 Twin Beds | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 4

Guest reviews for Novotel Ha Long Bay

Everyone (6) Couples (2) Business (1)
4
Everyone

By on Sep 24, 2019

Review comment responded on Oct 4, 2019

Dear distinguished guest, Thank you so much for giving Novotel Ha Long Bay a high rate here. It is glad to know that you had a nice experience with us. We look forward to welcoming you back in the near future. Sincerely

5
Everyone

I really appreciated the hospitality that the hotel staff exhibited during my stay at Halong Bay! I also very much enjoyed the spa facilities offered at the hotel!

By , from USA on Oct 21, 2018

Review comment responded on Nov 12, 2018

Dear Stephen, Thank you for choosing Novotel Ha Long Bay as your accommodation choice during your visit to Ha Long. It is our great pleasure to read your appreciation regarding our hospitality. We are also glad that our spa facilities satisfied you. Many thanks again for your feedback and we look forward to welcoming you back soon. Sincerely, The Hotel Management Team

5
Everyone

The hotel rooms look to the bay. There is lots of construction across the street -- all part of a new beach development which should be nice when completed. The hotel rooms are very nice.

By , from Arlington Virginia on Mar 13, 2018

Review comment responded on Mar 19, 2018

Dear Steve, Thank you so much for your kind feedback about out breakfast and room! We will share this among our staff as a motivation! The construction will be finished by late April. Thank you for your understanding and look forward to welcoming you again soon!

5

wonderful hotel

Everyone

Great view, excellent staff, lovely room, good food. Wouldn’t change a thing!

By on Mar 9, 2018

Review comment responded on Mar 19, 2018

Dear Guest, Thank you so much for your find feedback! Look forward to welcoming you again in the future!

5
Everyone

Very nice hotel, with a good room layout. I had to call for bath towels, which was odd. But the facility was nice and the breakfast was great.

By , from Washington DC on Nov 9, 2017

Review comment responded on Nov 15, 2017

Dear Honey, Thank you for choosing Novotel Ha Long Bay as your accommodation choice and taking time to share your feedback here. It is our pleasure to know that you like our hotel and room layout. Thank you for your nice compliments on our facilities and breakfast. Your comment on bath towel has been well noted by concerned departments for improvement. Many thanks again for your feedback and we look forward to welcoming you again soon. Sincerely, The hotel management team

5

ms. hong - the star of this hotel

Everyone

Our stay in Halong Bay was fantastic. We took two boat tours and really enjoyed our stay at Novotel Halong Bay. The room was very nice and clean, and the food at the buffet was great, especially the free breakfast. We also enjoyed the view of the bay from the swimming pool despite the construction on the other side of the street. We booked a 6hr boat tour through the hotel, and it was a lot of fun. But the real reason I recommend this hotel is Ms. Hong Nguyen. We had a terrible time getting to (and out of) Vietnam because of a problem with my son's passport and ticket. Without going into detail about the situation, we just barely made it to Vietnam and were not sure how we were going to get back home. When we were desperate for help, Hong was there for us. She was on the phone for literally hours with the local branch of Vietnam Airlines to help us get a ticket home, and did absolutely everything she could to help us including staying late and even changing shifts so that she could come in early the next morning to continue to help solve the problem! You will never meet anyone so dedicated to her job, friendly, courteous, and professional! We really couldn't believe it. This trip was by far the most difficult one we have ever had, but also the most memorable because we got to meet Hong. I give Novotel Halong Bay 5 stars because of Ms. Hong Nguyen. I really cannot say enough good things about her. Give her a promotion and a raise! And now I'm out of room to write.

By , from South Korea on Aug 8, 2016

5

very clean with very helpful staff.

Business

I stayed at this hotel while attending a conference at another hotel. The hotel was walking distance to some great restaurants. It had a great bar with extremely nice and helpful staff. The room was small but adequate for one person.

By on Jun 26, 2015

3

good location, but service not up to par.

Couples

The hotel rooms here are great and the view on a clear day would be fantastic. The restaurant has great food and the pool is nice. However, this hotels service is not where it should be for the price they charge. I spoke t reception on several occasions for different things (boat booking, etc) and they never returned my call. On top of that, during checkout I had a bill of about 6 million Dong for various things such as spa and dinner. After I paid and cleared the bill housekeeping called and said a bottle of water was used, the water was from the day before and housekeeping couldn't replace it because i filled the fridge with fruit. Anyway, after trying to explain this to him i went ahead and paid the extra 30k Dong. I couldn't believe it was an issue worth arguing over. So all in all, great location, great hotel, but the staff needs lots of attention...

By on Aug 17, 2013

4

nice location, nice hotel.

Couples

Picked this hotel as it was ranked one of the highest in Halong. Location, amenities, view, and staff did not disappoint. However, I was surprised at how uncomortable the bed was for a hotel in this category.

By on Oct 18, 2012

url importing http://www.orbitz.com/Ha-Long-Hotels-Novotel-Ha-Long-Bay.h2102731-p2.Hotel-Reviews
There was an error importing /Ha-Long-Hotels-Novotel-Ha-Long-Bay.h2102731-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Ha-Long-Hotels-Novotel-Ha-Long-Bay.h2102731-p2.Hotel-Reviews