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Hilton Colon Guayaquil

4.5 out of 5.0

Recent guest reviews

Staff not to friendly. Only after they heard me speak english were they more interested in helping me. The room smelled like my grandmothers basement. I was never offered an upgrade meanwhile the couple behind me was offered and given an upgrade

We had the Executive Suite at Hilton Colon, it' s worth. Executive area very nice, forget executive area at Hilton Colon in Quito. Very nice and friendly staff, excellent food, beautiful pool area. Try the food of German chef Manfred, excellent. Grill restaurant, very nice place, very good attention. Only point: the two Queen size beds at the suite are too small for a 4 person occupation.

Gret service Good food Nice staff speak English well

Very good choice for business travelers. Great spa and gym.

It's a nice, elegant hotel a little to serious in their design don't have the exact word but not a place that makes you think vacation wise!!! Overall its nice and comfortable but there is something missing, maybe the pool area make it more tropical or something like that!!!

This hotel is very comfortable and has all the conveniences you would want, especially as an international traveler. Prices are very reasonable, especially for services and food, though these things are typically inexpensive in Ecuador. Only challenge was the room was a little mildewy, though this is common in tropical countries. Will definitely stay there again.

The stay was great. The only issue is we did not know we had to reserve the pick up at the airport.

Stayed two nights on arrival before going to Galapagos and one before departure to go home. Hotel was very nice, bed was very comfortable, & buffet breakfast very good. Had hamburger instead of buffet for lunch and it was delicious. Afternoon tea one day was very nice and reasonably priced. Shopping in hotel was high end with very nice things to look at. Staff was very nice and went out of their way to assist us.

Excellent service, very nice people and excellent restaurants

Nice place to relax before/after a trip to the Galapagos. Room was average, bed was wonderful, outdoor pool and spa was great. Area around the hotel seemed unsafe, but the hotel itself was fine.

Considering that this was the most expensive hotel in Ecuador within 10 minutes of the airport (without traffic) and has armed guards, it was really average. The temperature in the fitness center was about 15 degrees higher than in the lobby and when I mentioned, in halting Spanish, that it could be the same temperature (or less) than the lobby, everyone laughed. Apparently that was a funny suggestion.. Also, the big guy near the elevator who said "come here" did not inspire confidence as much as remind me of one of Tony Soprano's minor hirelings. But my major complaint, after spending a significant amount of time in Ecuador and latin america, was that there was one guy working at the reception desk. This is typical in low and mid-range motels, but in an American hotel charges the same rate as in the U.S., there is no excuse for making guests stand around waiting for 30 minutes while six other employees ("it's not my job") don't help. At least shunt them to a back room rather than have them mock the guests.

excellent service, convenient location

Room options

Executive Room, 1 King Bed, Business Lounge Access

King 1 | Sleeps 2

Executive Suite, 1 King Bed, Business Lounge Access

King 1 | Sleeps 2

Executive Room, Business Lounge Access

Queen 2 | Sleeps 4

Standard King Room

King 1 | Sleeps 2

Guest reviews for Hilton Colon Guayaquil

Everyone (1) Business (2) Couples (3) Family (4) Friends (1)
3

funky smell

Business Travelers

Staff not to friendly. Only after they heard me speak english were they more interested in helping me. The room smelled like my grandmothers basement. I was never offered an upgrade meanwhile the couple behind me was offered and given an upgrade

By on Sep 2, 2017

Review comment responded on Sep 6, 2017

Dear Guest, Thank you for letting us know your comments about your recent visit. This situation is uncharacteristic of our staff, we will take your comments under consideration as we continually work to improve our service. Your satisfaction is very important to us as we try hard to make sure all of our guests have a rewarding stay. Best regards,

4

best hotel in town

Everyone

We had the Executive Suite at Hilton Colon, it' s worth. Executive area very nice, forget executive area at Hilton Colon in Quito. Very nice and friendly staff, excellent food, beautiful pool area. Try the food of German chef Manfred, excellent. Grill restaurant, very nice place, very good attention. Only point: the two Queen size beds at the suite are too small for a 4 person occupation.

By on Aug 19, 2017

Review comment responded on Aug 23, 2017

Dear Guest, Thank you for choosing us in your visit to Guayaquil. We feel pleased to know you were satisfied with the facilities and the service our team provides. Also, thanks for highlighting our Executive Lounge. Your suggestions are much appreciated and will help us to improve the quality of the service we offer. Our team will be looking forward to host you in another opportunity and achieve your total satisfaction. Best regards,

5

aqsone

Families

Gret service Good food Nice staff speak English well

By on Mar 1, 2015

4

hilton

BusinessTravelers

Very good choice for business travelers. Great spa and gym.

By on Aug 31, 2014

4

executive comfort!!!

Families

It's a nice, elegant hotel a little to serious in their design don't have the exact word but not a place that makes you think vacation wise!!! Overall its nice and comfortable but there is something missing, maybe the pool area make it more tropical or something like that!!!

By on Sep 17, 2013

4

great stay at this hilton

Couples

This hotel is very comfortable and has all the conveniences you would want, especially as an international traveler. Prices are very reasonable, especially for services and food, though these things are typically inexpensive in Ecuador. Only challenge was the room was a little mildewy, though this is common in tropical countries. Will definitely stay there again.

By on Jun 10, 2013

5

stay at hilton

Families

The stay was great. The only issue is we did not know we had to reserve the pick up at the airport.

By on Jan 30, 2012

5

transit to galapagos

GetawayWithFriends

Stayed two nights on arrival before going to Galapagos and one before departure to go home. Hotel was very nice, bed was very comfortable, & buffet breakfast very good. Had hamburger instead of buffet for lunch and it was delicious. Afternoon tea one day was very nice and reasonably priced. Shopping in hotel was high end with very nice things to look at. Staff was very nice and went out of their way to assist us.

By on Jan 20, 2012

4

fantastic

BusinessTravelers

Excellent service, very nice people and excellent restaurants

By on Jan 19, 2012

4

great pool & spa

Couples

Nice place to relax before/after a trip to the Galapagos. Room was average, bed was wonderful, outdoor pool and spa was great. Area around the hotel seemed unsafe, but the hotel itself was fine.

By on Nov 12, 2011