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Recent guest reviews

The one thing that was annoying was not being able to get to certain floors as we were there for a wedding and our party was located ion different floor.

Fantastic service, comfy room. Great shuttle service, good value for price

Hotel was nice but not what I had expected from a 5 star hotel. The hotel was clean and well kept but needs upgrades. The television was small for the room. Most importantly what my disappointment was the customer service: at check in I was informed the breakfast was included in my purchase plan through Orbitz. My guests and I went to the breakfast and was charged $30 for a buffet breakfast! At first they charged only $60 and I asked the management personnel ask their employee who checked me in. At checkout i was charged $120! 4 of us stayed in a large room and were told that it was $120. I am disputing this because another staff member in the breakfast room said they would only charge $60 since we were all staying in ome room. I am extremely disappointed in the customer service.

Excellent. The hotel staff were friendly. The pool was nice.

The only issue is we arrived at 1:30 to check in, staff said room would be available at 2 which is check in time. We returned at 2 and said it would 5 minutes because they were cleaning room. Five minutes became half an hour. Ended up checking in half hour later which wasn’t convenient because we needed room to change to meet our family.

Staff not to friendly. Only after they heard me speak english were they more interested in helping me. The room smelled like my grandmothers basement. I was never offered an upgrade meanwhile the couple behind me was offered and given an upgrade

We had the Executive Suite at Hilton Colon, it' s worth. Executive area very nice, forget executive area at Hilton Colon in Quito. Very nice and friendly staff, excellent food, beautiful pool area. Try the food of German chef Manfred, excellent. Grill restaurant, very nice place, very good attention. Only point: the two Queen size beds at the suite are too small for a 4 person occupation.

Gret service Good food Nice staff speak English well

Very good choice for business travelers. Great spa and gym.

It's a nice, elegant hotel a little to serious in their design don't have the exact word but not a place that makes you think vacation wise!!! Overall its nice and comfortable but there is something missing, maybe the pool area make it more tropical or something like that!!!

This hotel is very comfortable and has all the conveniences you would want, especially as an international traveler. Prices are very reasonable, especially for services and food, though these things are typically inexpensive in Ecuador. Only challenge was the room was a little mildewy, though this is common in tropical countries. Will definitely stay there again.

The stay was great. The only issue is we did not know we had to reserve the pick up at the airport.

Stayed two nights on arrival before going to Galapagos and one before departure to go home. Hotel was very nice, bed was very comfortable, & buffet breakfast very good. Had hamburger instead of buffet for lunch and it was delicious. Afternoon tea one day was very nice and reasonably priced. Shopping in hotel was high end with very nice things to look at. Staff was very nice and went out of their way to assist us.

Excellent service, very nice people and excellent restaurants

Nice place to relax before/after a trip to the Galapagos. Room was average, bed was wonderful, outdoor pool and spa was great. Area around the hotel seemed unsafe, but the hotel itself was fine.

Considering that this was the most expensive hotel in Ecuador within 10 minutes of the airport (without traffic) and has armed guards, it was really average. The temperature in the fitness center was about 15 degrees higher than in the lobby and when I mentioned, in halting Spanish, that it could be the same temperature (or less) than the lobby, everyone laughed. Apparently that was a funny suggestion.. Also, the big guy near the elevator who said "come here" did not inspire confidence as much as remind me of one of Tony Soprano's minor hirelings. But my major complaint, after spending a significant amount of time in Ecuador and latin america, was that there was one guy working at the reception desk. This is typical in low and mid-range motels, but in an American hotel charges the same rate as in the U.S., there is no excuse for making guests stand around waiting for 30 minutes while six other employees ("it's not my job") don't help. At least shunt them to a back room rather than have them mock the guests.

excellent service, convenient location

Av Francisco de Orellana Mz 111 Guayaquil

Hotel highlights

  • Walking distance to Mall del Sol Commercial Center
  • Free WiFi and wired Internet in rooms
  • Free valet and self parking
  • Onsite dining

Located in Kennedy, Hilton Colon Guayaquil is within a 10-minute stroll of sights such as World Trade Center and Antonio Neumane Park. This 4.5-star hotel has 294 guestrooms and offers conveniences like 5 restaurants, a full-service spa, and an outdoor pool.


Dining

There are multiple options for onsite dining with 5 restaurants, including Portofino, which specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, sip a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception. For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

All 294 soundproofed rooms provide iPod docks, sofa beds, and coffee makers. 42-inch Smart TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers, designer toiletries, and bathrobes. Other amenities include free newspapers, laptop-compatible safes, and ironing boards.


Property features

At Hilton Colon Guayaquil, guests enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. Free valet and self parking are available—or if you're not driving, take the free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include a spa tub, a sauna, and WiFi in public areas.

Room options

Executive Suite, 2 Queen Beds, Business Lounge Access

2 Queen Beds | Sleeps 4

Executive Room, Business Lounge Access

2 Queen Beds | Sleeps 4

Junior King Suite

1 King Bed | Sleeps 2

Suite, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Hilton Colon Guayaquil

Everyone (9) Couples (3) Business (2) Family (4) Friends (1)
5
Everyone

By on Dec 23, 2019

Review comment responded on Jan 6, 2020

Estimado Huésped, Gracias por compartir su puntuación sobre su estadía. Nos complace saber que disfrutó su estancia con nosotros. Siempre a su servicio.

5
Everyone

The one thing that was annoying was not being able to get to certain floors as we were there for a wedding and our party was located ion different floor.

By on May 5, 2019

2
Everyone

By on Dec 17, 2018

Review comment responded on Jan 27, 2019

Estimado huésped, Gracias por escribirnos. Nos gustaría saber más detalles sobre su estadía ya que su feedback nos permite mejorar la calidad del servicio que brindamos. Saludos cordiales,

5
Everyone

Fantastic service, comfy room. Great shuttle service, good value for price

By on Jun 17, 2018

Review comment responded on Aug 8, 2018

Dear Guest, We truly appreciate your comments and make us happy to read you had a nice experience during your visit. Hope to welcome you back. Kind regards.

2
Everyone

Hotel was nice but not what I had expected from a 5 star hotel. The hotel was clean and well kept but needs upgrades. The television was small for the room. Most importantly what my disappointment was the customer service: at check in I was informed the breakfast was included in my purchase plan through Orbitz. My guests and I went to the breakfast and was charged $30 for a buffet breakfast! At first they charged only $60 and I asked the management personnel ask their employee who checked me in. At checkout i was charged $120! 4 of us stayed in a large room and were told that it was $120. I am disputing this because another staff member in the breakfast room said they would only charge $60 since we were all staying in ome room. I am extremely disappointed in the customer service.

By on Apr 4, 2018

Review comment responded on May 8, 2018

Dear Guest, Thank you for taking the time to share your comments. We apologize for not being able to fulfill your expectations and also for the inconveniences you had with the charge of breakfast; your feedback is much appreciatted and do help us to improve the quality of our customer service. We also would like to share our news, the property is actually going through a remodeling process that for sure will allow great experiences to all our guests. Hope you give us the chance to show it to you. Regards.

5

nice close to airport. perfect

Everyone

Excellent. The hotel staff were friendly. The pool was nice.

By , from Philadelphia on Nov 27, 2017

Review comment responded on Nov 30, 2017

Dear Mrs. Jaqueline, Thank you so much for your comments. We are in constantly training to improve the service in every area and we are very glad that you were enjoying the Hilton experience. Always at your service.

3
Everyone

The only issue is we arrived at 1:30 to check in, staff said room would be available at 2 which is check in time. We returned at 2 and said it would 5 minutes because they were cleaning room. Five minutes became half an hour. Ended up checking in half hour later which wasn’t convenient because we needed room to change to meet our family.

By , from bronx on Nov 23, 2017

Review comment responded on Jan 4, 2018

Dear Guest, Our purpose is to offer a comfortable experience to every guest that visit us. We feel very sorry about the inconvenience you had with the time you got the room. Thanks for your comments as they help us to apply the corrective actions to avoid situations as you mentioned, keep happening. Your satisfaction is very important to us, so we really hope to have the chance to host you again to improve your experience. Regards,

3

funky smell

Business

Staff not to friendly. Only after they heard me speak english were they more interested in helping me. The room smelled like my grandmothers basement. I was never offered an upgrade meanwhile the couple behind me was offered and given an upgrade

By on Sep 2, 2017

Review comment responded on Sep 6, 2017

Dear Guest, Thank you for letting us know your comments about your recent visit. This situation is uncharacteristic of our staff, we will take your comments under consideration as we continually work to improve our service. Your satisfaction is very important to us as we try hard to make sure all of our guests have a rewarding stay. Best regards,

4

best hotel in town

Everyone

We had the Executive Suite at Hilton Colon, it' s worth. Executive area very nice, forget executive area at Hilton Colon in Quito. Very nice and friendly staff, excellent food, beautiful pool area. Try the food of German chef Manfred, excellent. Grill restaurant, very nice place, very good attention. Only point: the two Queen size beds at the suite are too small for a 4 person occupation.

By on Aug 19, 2017

Review comment responded on Aug 23, 2017

Dear Guest, Thank you for choosing us in your visit to Guayaquil. We feel pleased to know you were satisfied with the facilities and the service our team provides. Also, thanks for highlighting our Executive Lounge. Your suggestions are much appreciated and will help us to improve the quality of the service we offer. Our team will be looking forward to host you in another opportunity and achieve your total satisfaction. Best regards,

5

aqsone

Family

Gret service Good food Nice staff speak English well

By on Mar 1, 2015

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