Rancho Hotel El Atascadero3.0 out of 5.0
Recent guest reviews
This hotel has no sense of customer service. They do not respect people and they don't respect their offering. The owner decided to reinburse me the amount of one night asking me TO LEAVE the hotel in the middle of my trip. They problem was that the WiFi service has a limited speed and it does not cover the whole hotel and it is insufficient for the number of guests. The receptionist is the worst people in charge of one of the most sensitive point of contact with a customer. She is not trained at all. She is rude and she has no sense of respect. Please share this experience with your friends.I will be sharing photos and videos about this experience. Client service is a basic for anyone in the turism business.
Very nice place with lovely gardens and authentic architecture. Simple and very limited food and beverage offers. The staff is nice but not trained and proactive with the clients. Services without any initiatives and we don’t feel served... Lots of service points to improve to make this place very nice. But is there any Manager in this hotel???
Arriving at this hotel you have the feeling of arriving at a quant hacienda or stately home.... it’s a simple or basic hotel with beautiful grounds. The rooms, the important bit, are very basic and very rundown as though they were lost in time and never got any kind of update. The twin room we booked had drab bed covers that looked as though they had been washed a hundred times and the headboard was way too small for the double beds that had been pushed together. The pillows again were old and uncomfortable but everything was clean. There was a finial in the wall that I think may have been a curtain tie at some point and when I touch it, it fell off the wall; so I carefully put it back! It did have a flatscreen TV but only one bottle of water (for 3) no hairdryer, only towels for 2. The shower water pressure was very good! In fact I’d say excellent for a good hair wash especially seeing as I hav long hair but there wasn’t very hot water. Thankfully I don’t have very hot showers so it was fine for me but my husband does like a nice hot shower. What wasn’t nice was the doors to the rooms...... a metal storage room like design. I’m sure they were fine in the 70’s, at the night of the hotels prime but today they look like cheap basic doors. It’s a shame as the hotel (used to be an equestrian school) does have very nice grounds, a basic pool that is freezing and a jacuzzi which has a decent temperature for a dip...... it needs a major cash injection to have repeat customers.
Rancho Hotel El Atascadero is a beautiful property. It's not too far of a walk to town, the staff are great, as well as the restaurant/bar. They do a great job of maintaining the property, and it is clean. We enjoyed our stay very much and would definitely return.
The hotel is beautiful and filled with cozy places. Bedrooms have chimney and beds are firm (some people my think beds are hard as rocks). The restaurants inside this place are absurdly expensive, a bottle of wine is almost 25% over its regular price and food ain't good ... So far this place is good to sleep in but San Miguel de Allende have better places to eat and drink.
Included breakfast is a Continental breakfast and requires a coupon. We checked in late and did not get one for our first breakfast. Rooms are large and have a nice veranda/balcony. The beds are FIRM. There is no A/C, but that really was not a problem in late June. There is no refrigerator in the room. Shower worked fine with plenty of hot water. It is a cab ride to town, but at 50-60 pesos, it was affordable.
This is a charming old hotel with beautiful gardens and a nice pool and jacuzzi, but the rooms need to be updated, specially the bathrooms. As well as some of the furnishings. Most of the staff was very courteous and went out of their way to help, except the people at the front desk. Specially when we checked in. We asked for different rooms, and we were willing to pay extra. We got the rooms in the bottom garden with windows to the main road with the afternoon sun blasting on them. This person will not accommodate us, told us the hotel was full. But we never saw the hotel full, for the first two mornings there were three tables for breakfast, on the third morning a big group of around 60 people arrived, but the hotel has more than 50 rooms, so.... Be aware that it is a good 10-15 minute walk down to the center of town in cobblestone streets, and the return walk is a steep climb. Luckily taxis are very easy and cheap in San MIguel.
This is a pretty spot up on the hill in San Miguel. The gardens and pool provide a nice getaway from the busy centro. Rooms were spacious, clean and basic. We had a small balcony with a nice view. The staff was friendly and very helpful and entirely Spanish speaking. Some of the things promised in the guide book and website were absent, however. The tennis court is in disrepair and the hot tub was dirty. There is not the promised shuttle into town so you need to rely on taxis to avoid walking up the steep hill to the hotel (it is by no means an 8 minute walk as another review suggested). They were clearly cutting back during the week when there weren't many other guests. Staffing was quite minimal - we had to search and search for someone to serve us a drink and the breakfast cook was also our waiter. After a while we gave up on the bar and restaurant. They never turned on the lights in the darkened restaurant/bar (including while we were dining and at night). Things picked up on the weekend when the hotel was fuller. It was a fine place to stay if it fits your needs but I wouldn't rush back. Go on the weekend when they're at full service.
The hotels is gorgeous and the people are amazing. It's a more rustic/hacienda feel to it, but very comfortable and relaxing. Food is delicious and the staff is super friendly. Our room was very spacious with a large bathroom, large bedroom and additional sitting area. Very clean as well. My favorite part out of all of this was the landscaping! So many beautiful flowers and plants! You feel like you're walking around a luxurious garden. We will definitely be back!!
We went to this amazing hotel for a wedding and loved every bit of it! The food was delicious (especially their salsa and tortilla soup), the staff was spectacular and so friendly, and the rooms were so cute and quaint. I love how you can have a fire burning in your room. I highly recommend this hotel!!
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located within a 5-minute walk of La Esquina Mexican Folk Toy Museum, Rancho Hotel El Atascadero is within a 15-minute stroll of Academia Hispano Americana. This 3-star hotel has 51 rooms and welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi. Temple of San Francisco and Church of Our Lady Of Health are a short walk away.
Free continental breakfast is included with your stay. Order from room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.
The 51 rooms have an array of amenities, including fireplaces, free local calls, and free bottled water. Guests can expect free WiFi and 21-inch flat-screen TVs with cable channels. Desks and free toiletries are other standard amenities.
Rancho Hotel El Atascadero offers an outdoor pool, a sauna, and free WiFi in public areas. Free parking is available if you drive. Front-desk staff can assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and laundry facilities.
Reviews from Trip Advisor
57% of guests recommend this hotelTotal of 84 reviews