Hotel Casa Virreyes3.5 out of 5.0
Recent guest reviews
This antique hotel is located just opposite of the cathedral and Plaza de la Paz. We walked to Jardín de la Unión area (2 minutes) for dinner every night. We loved the interior of the building, preserved the old structure with antique furniture and comfortable beds. The staff were helpful but didn't speak English. Wifi was weak in room. We took the airport tax from Leon/Guanajuato International Airport (BJX) to hotel for 475 P.
Location, location. Our room was at the front and faced the cathedral. We were able to walk everywhere without difficulty. The staff were friendly and accommodating, they arranged transportation from the airport (and they were waiting with a smile, even though our flight was late). Breakfast was included. We enjoyed our visit to Guanajuato City very much.
There is no hot water at night and personnel of the hotel do not care about it. If you need to take a shower at night, forget about it, or try to do so with very cold water. The hotel has the greatest location, but it is a little noisy. Ask for a room with a view in advance; otherwise you will get a room with no view at all.
My family and I stayed for two days. The staff was friendly and our rooms were clean. My kids and sister in law stayed in the junior suite. Our room was facing the basilica and had a great view from the balcony. My husband and I stayed in the regular room. We had no issues whatsoever. The morning continental breakfast was attended by one of the hotel's staff. We would definitely stay there again if we ever visit Guanajuato in the future.
My family and I stayed at this hotel. We had a great time here. The hotel is in a nice location within walking distance of everywhere. Right next to the Basilica of Guanajuato. The hotel doesn't have an elevator, so you have to carry your bags if your room is not on the ground floor, but you will find help from the staff of the hotel. The staff is friendly and always willing to help, they are one of the best points of this hotel. If you want to go somewhere, just ask the staff and they will be glad to help you. The hotel offers a light breakfast, which is ok. The terrace has a nice view. The maintenance in general is good, and you find everything that you need in the room. Rooms are big enough. From your room sometimes you can hear the noise of the next room. This hotel is perfect compared to many other hotels in Guanajuato that have bad reviews. Definitely this place is a good choice.
When we got to Guanajuato we park and started looking for a place to have breakfast, like in other places they have people in the streets offering place to have breakfast so the guy send us to the restaurant on these hotel. we got there the manager told us come in go ahead enjoy so we sat down put our stuff down and whet to have the buffet, what a surprise we go to serve our self and boom no more food nothing well only beans, and the hosted instead of telling us something like oh am sorry we will make more food she said we told you to look before you sat down it was a awful place don't want to said anything more about it. don't go there
This hotel is in the center of everything. The rooms were very clean and the service was very good. Although, the continental breakfast was a joke....cereal and toast. I would stay here again but we'll have breakfast elsewhere.
Hotel location is great, just across the Basilica, 3 minutes away from the el Jardin union. Rooms are nice but we hardly get cellphone signal and wifi connection is really poor and slow. On our first morning we were not told in advance that the breakfast was in the other Hotel chain in the center, we missed it as we had an excursion, no extra time to walk back and forth from one hotel o another for a continental breakfast!. We advice the front desk with our dissatisfaction and was only told that never a guest complained about it, well if we were told in advance its ok! Only Alfredo is amazing, always greets and smile, the rest no! Unfortunately
Beatiful Hotel with excellent staff. Alfredo the concierge was great. He gave us excellent recommendations, booked our tours and shuttles. Great location! Do no stay in the king beds, since they are in the first floors right in front of the breakfast area. You can hear people having breakfast. Not too much noise but one should know. Also no elevators. Great location and very clean and beatiful hotel. Very very nice! Hope Alfredo can take care of you!
My entire group was blown away at this hotel, the rooms are amazing! the location couldn't be better! Food is nearby and plentiful. there's an electronic store next door and a pharmacy and bank. LOVED IT! you should have seen everyone running from room to room checking out neachothers amazing rooms!
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 79 reviews