Grindelwald Independent

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May 20 - May 21

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May 21 - May 22

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BERGWELT GRINDELWALD | ALPINE DESIGN RESORT

1/5 Terrible

"This was one of the most poorly managed “luxury”hotel stays I have experienced. We informed the hotel in advance that we were traveling with a baby and elderly parents and requested rooms close together. Instead, we were assigned rooms in separate buildings and subjected to multiple unnecessary room moves in a single day. The situation worsened when we were moved into a smaller downgraded room without disclosure or consent. The room had an open bathroom layout with no door to the shower area — only a glass wall opening directly into the room — which was clearly unsuitable and unsafe for a baby. Management later implied that we should have specifically warned them this layout would not work for a toddler, which was dismissive and unreasonable. Additional failures included: - our baby being incorrectly registered as a 13-year-old and nearly charged accordingly, - an unclean crib, - lack of basic family accommodations, - peeling and damaged furniture, - and failure to inform guests about the hotel shuttle, forcing us to make a difficult uphill walk with luggage, a baby, and elderly family members. What made this especially unacceptable was management’s response. Despite repeated written complaints during and after the stay, management minimized the issues, failed to offer meaningful resolution, and eventually stopped responding altogether. I would strongly discourage families traveling with children or elderly relatives from staying here."

A verified traveler stayed at BERGWELT GRINDELWALD | ALPINE DESIGN RESORT

Posted 23 hours ago