Booked based on a lot of 5 star reviews, so I thought I would give it a shot. On arrival, there was a broken glass at the front and the lobby was still closed off completely, had to stand in the heat outside to do my checkin on a super hot muggy day.
The room was not too expensive, and a 5m drive from Falls Park on the Reedy (Main St., the touristy heart of downtown), so that was nice. The room was clean and decently updated. However, despite the information in the listing, there was no continental breakfast, and no coffee in the lobby (I was told to make it myself in my room in a CLOSED AND PROBABLY MOLDY coffee pod maker). The lobby was completely walled off and the staff/owners seemed to be using it as an extra living space for themselves. I was informed that this was due to COVID restrictions, but hotels downtown apparently let people walk through their lobbies -- I witnessed this myself the night before. The staff/owners were also quite abrupt and rude and just barked things at us -- they knocked very loudly on our door at 11am THREE TIMES before I could spit out my toothpaste. When my son opened the door, a man yelled "CHECKOUT IS AT 11!" at us. (It was precisely 11am, BTW.) Then 2m later, as we were doing a once over, preparing to leave the room, the cleaning staff opened the door after a similar three quick knocks and open the door strategy. They barked "You leave?" at us. I almost told them off, but didn't. All in all, not really an authentic Greenville-hospitality stay.
Best value for the money. Don't let the outside fool you. It was modern and clean.
Friendly staff , clean property and free parking. Good for short stay.
The room was nicely refurbished, beds were a little uncomfortable. The manager was quite rude.
Our toilet was soiled upon arrival and there was soap residue on the top of the toilet. The front desk staff, Sri, was beyond rude and they had no access to cleaning products. He told me the room was "clean enough." The toilet was actually clogged but he would not hear of . We checked out early. They would not refund our money nor would the manager return my call.
Next to timmons park. Quiet. Next door to a convenience store. Close to downtown. Walking distance to entertainment
For the time period, I liked not having to use a multi-purpose lobby or an elevator, in order to minimize human contact. The service was great, the room was clean, quiet, and minimally furnished, and the bed was very comfortable. I was pleased to receive grab-and-go breakfasts too. All-in-all, this motel was a real find!
Our room was clean enough. They did not have blinds or curtains thsy would allow a bit of light in. No coffe mashine in room all though they claim they provide breakfast. So no breakfadt no coffee mashine in room. No hair dryer, only two little towels. The front desk worker is from india barely speaking english.
Urban Boutique Hotel, BW Signature Collection is a short stroll from Timmons Park and Wade Hampton Mall Shopping Center. This 47-room motel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 9:00 AM. Savor a meal from the comfort of your room with room service.
All of Urban Boutique Hotel, BW Signature Collection's 47 rooms are air-conditioned and have an array of amenities, including microwaves, coffee makers, and free local calls. 43-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Rooms also include ironing boards.
Urban Boutique Hotel, BW Signature Collection offers free WiFi in public areas and a business center. If you drive, put free parking to good use. The 24-hour front desk has staff always at the ready.
Booked based on a lot of 5 star reviews, so I thought I would give it a shot. On arrival, there was a broken glass at the front and the lobby was still closed off completely, had to stand in the heat outside to do my checkin on a super hot muggy day.
The room was not too expensive, and a 5m drive from Falls Park on the Reedy (Main St., the touristy heart of downtown), so that was nice. The room was clean and decently updated. However, despite the information in the listing, there was no continental breakfast, and no coffee in the lobby (I was told to make it myself in my room in a CLOSED AND PROBABLY MOLDY coffee pod maker). The lobby was completely walled off and the staff/owners seemed to be using it as an extra living space for themselves. I was informed that this was due to COVID restrictions, but hotels downtown apparently let people walk through their lobbies -- I witnessed this myself the night before. The staff/owners were also quite abrupt and rude and just barked things at us -- they knocked very loudly on our door at 11am THREE TIMES before I could spit out my toothpaste. When my son opened the door, a man yelled "CHECKOUT IS AT 11!" at us. (It was precisely 11am, BTW.) Then 2m later, as we were doing a once over, preparing to leave the room, the cleaning staff opened the door after a similar three quick knocks and open the door strategy. They barked "You leave?" at us. I almost told them off, but didn't. All in all, not really an authentic Greenville-hospitality stay.
Thank you for staying with us. We value your feedback and suggestions, we look forward to serve you again.
Best value for the money. Don't let the outside fool you. It was modern and clean.
Thank you for staying with us. We value your feedback and suggestions, we look forward to serve you again. Regards Team Urban Boutique Hotel.
Friendly staff , clean property and free parking. Good for short stay.
Thank you for choosing to stay with us. We were happy to serve you. Hope to see you again. Team Urban Boutique Hotel
The room was nicely refurbished, beds were a little uncomfortable. The manager was quite rude.
Thank you for choosing to stay with us. We were happy to serve you. Hope to see you again. Your feedback and suggestions help us to improve are services. Team Urban Boutique Hotel
Our toilet was soiled upon arrival and there was soap residue on the top of the toilet. The front desk staff, Sri, was beyond rude and they had no access to cleaning products. He told me the room was "clean enough." The toilet was actually clogged but he would not hear of . We checked out early. They would not refund our money nor would the manager return my call.
Next to timmons park. Quiet. Next door to a convenience store. Close to downtown. Walking distance to entertainment
Thank you for the feedback!
For the time period, I liked not having to use a multi-purpose lobby or an elevator, in order to minimize human contact. The service was great, the room was clean, quiet, and minimally furnished, and the bed was very comfortable. I was pleased to receive grab-and-go breakfasts too. All-in-all, this motel was a real find!
Dear Guest, Thank you for taking the time to provide such complimentary feedback, I'm glad you enjoyed your stay! We do hope if you are in need of accommodations in the future you will be our guest again!
Thank you for rating Urban Boutique Hotel!
Our room was clean enough. They did not have blinds or curtains thsy would allow a bit of light in. No coffe mashine in room all though they claim they provide breakfast. So no breakfadt no coffee mashine in room. No hair dryer, only two little towels. The front desk worker is from india barely speaking english.
Thank you for taking time to respond. We appreciate your feedback. I apologize for any inconvenience caused to you during your stay with us. Unfortunately, due to Covid 19 we are unable to serve breakfast at this time. We , however offer "to go breakfast". All our rooms have blackout drapes instead of blinds. We have extra towels available at the front desk all the time. Please don't hesitate to call me if you have any further concerns or questions.
Thank you for staying with us. We value your feedback and suggestions, we look forward to serve you again. Due to covid we have our lobby closed for the protection of our guest and staff.Regards Team Urban Boutique Hotel.